Nando's - Covent Garden in City of London, Westminster

Llamé para un bocado un jueves a la hora del té. Conseguimos una mesa bastante rápido, y nos sentamos junto a la ventana arriba. Pedimos desde el código QR y tardamos de 15 a 20 minutos en llegar. Ambos tuvimos una de las hamburguesas de pollo en un bollo y 2 lados cada uno. Con 1 cerveza llegó a poco más de £ 40. Nos gustó y la única razón por la que le di 4 de 5 es porque el pollo en ambos sándwiches estaba frío. No nos gustaba decir nada. Pero las patatas estaban calientes. Hemos comido en el Nandos cerca de Gloucester Road, y eso era mucho más agradable y caliente también, lo cocinaron y lo trajeron directamente. No estoy seguro de si volveremos a usar el Covent Garden. Debo añadir que el personal era encantador y los baños estaban limpios.

They had almost nothing on the menu

The food, price and quality ratio is good, I think the seasoning should be improved

We arrived at the restaurant without a reservation and were told to wait 5 minutes and at that time many other large groups of people arrived who waited we were seated after 6-8 minutes and ordering via mobile is not the most convenient and it takes time to order things you have to indicate the level of spiciness of the dish and it took 45 minutes for the food to arrive which is really not fun when you arrive very hungry but the food was really spicy to a level 3 out of 6 even for adults even though the sweet dessert was really, really delicious tip don't order two orders of one For dessert and one for mains, why isn't it worth it

Always delicious and food was at the table within 10 minutes.

It's chicken ! Hot and well presented

Amazing food , service and the locations is great !

Had a great experience at Nando’s Covent Garden thanks to the amazing service from Malia and the manager, Vando. Malia was super friendly, attentive, and made sure everything was spot on throughout the visit. You could really tell she cared about creating a welcoming atmosphere. Vando was also great—professional, approachable, and clearly running a tight ship. The team here works smoothly and it shows. Definitely coming back!

Vertically challenged gremlin in a durag saw my tiny below average 1/2 chicken mangled with bone marrow and decided that because I had eaten one bite (which is how I noticed the bone/marrow) it couldn’t be replaced. Asked his manager/colleague and she replaced it immediately. Unless the chicken was coming out of his pay, tell him to take a day off kmt.

Solid fusion type of restaurant. Chicken was excellent and atmosphere was nice. Took a few times to receiev the correct dishes. Mashed potatoes were, meh along with the peas. Corn on the cob was good, but luke-warm. One of the servers could not be bothered when we asked a simple question. Oh well. Overall, solid place, we most likely would try again at a different location.

An underground Nando’s. The food was lovely and had a pleasant meal with my family. Friendly staff and very reasonable pricing for location.

Disappointing Experience at Nando’s Covent Garden I had high hopes for my visit to Nando's in Covent Garden, but unfortunately, it turned out to be a rather disappointing experience. First off, the chips served with my meal were stale and lacked any semblance of freshness. They were limp and unappetizing, making it hard to enjoy the otherwise flavorful chicken that Nando's is known for. It was clear that they had been sitting around for far too long before reaching my table. To make matters worse, the service was subpar. One of the waiting staff members was particularly rude, displaying an attitude that was not only unprofessional but also quite off-putting. It’s disappointing to encounter such a lack of courtesy in a place where customer service should be a priority. Overall, my experience at Nando's Covent Garden fell far below expectations. Between the stale chips and the rude staff, I don’t think I’ll be returning anytime soon. There are plenty of other dining options in the area that offer better food and service.

Very tasty chicken dishes and a good selection of sauces. Nice atmosphere.

Awful service, got kept upstairs at the door for 20 minutes to find the restaurant empty, got a table chosen our order and as we went to place the order the lady on the till did not seem on this planet, then proceed to tell us the only thing on the menu left was halt or qtr chicken. We did not want this but as we had already waited 45min at this point in an empty restaurant we just took this and it was awful cold and basically threw on to our table. I will never go to Nandos again

Tried to dine in. Spent 10 minutes trying to get the waiter's attention. He then laughed at us, thinking that we could place our order with him. Of course not! He pointed at a QR code and walked away. Hahaha, how stupid we are. Thank you for a great lesson, Nandos!

My first time trying nandos! Did not disappoint. Cant believe how tender chicken breast can be.

We went to London for the weekend and they told us we had to go to this Portuguese restaurant that is super mega good! And the truth be told, the food is really good and the wait time was 40 minutes but we only waited 15 minutes to get a table. As for the service, I liked the people who work there, they are super friendly but the internet didn't work and there was no network inside the restaurant and to order food you had to use a QR code so you needed internet but I didn't have it, so I had to go to the counter and order there, which wasn't difficult. But the food was top notch and everything was in order!

Food was good but they were out of butterfly chicken so many dished were out of stock and they made us wait 30 minutes and did not let us know they were out of chicken

Really like this place the musique is veryyy grrrr thanks to my friend saranji to advice me this restaurant

We were in a hurry and fancied something different and tasty. This definitely delivered. Food was hot and fresh. Service was friendly and efficient.

Themed restaurant, beautiful, orders are made online, tasty food

1st time visit and we'll worth it.. Excellent food and fast service.

Good service nice atmosphere. Had a buggy so they gave us a larger table.

Nandos never let you down with their tasty chicken and delicious rice and salads. This one wasn't the exception. However, I can't see why the waiting if the restaurant wasn't full and had plenty of empty tables? I guess it could probably be because of the low staffing.

Ordered a whole chicken and received 3 chicken legs and a breast piece. Was on the train so hardly going to return to the restaurant. Customer service didn’t care either when I’d complained. Avoid this branch!!!

The grilled chicken is very good and the sauces 😋 very delicious

We were here for dinner. We had two burgers, a few appetizers and a few sides. Unfortunately, the pitas are pretty dry and if you're unlucky, sometimes the chicken is too. If you're not into meat, the store isn't the best choice. P.S.: The soft drink and ice cream flat rates are TOP!

We arrived a little late for their opening time but they served us anyway... the portions are very generous and the food is very good

A girl from the crew recommended me to try the Sunset Burger, there couldn't have been a better choice! It introduced me to one of my all-time favorite sandwiches, try it! Welcoming place with plenty of seating, it's a shame that near the staircase some wind comes from the door on the upper floor, but it's not a big problem

Food was tasty as it always is, place as such is nice but the whole experience was ruined by how cold it was inside. Have to pop in again in the summer I guess 😊

Great food and service, it is downstairs so quite a dark environment

The food was fine for what it is. Strange that WiFi was not working and because the seating is in the basement internet was very bad. You could not really order online as was designed so you had to order at the counter. Extremely loud.

Beauty nandos to enjoy a meal in an underground restaurant in central london look nice on these sites if you are in the area, and you have never tried nandos. These are good sites to do it wings are always amaithing soft.

Good atmosphere, got a table quickly and lovely food!

Great Nando’s. Been here a few times when visiting London. The booths are very cozy

Disgusting service from the worker infront to greet us. Very sarcastic and out right disrespectful forcing us to leave and eat elsewhere.

Quick service pleasant staff good food

I highly recommend Boneless chicken thighs!! The sauces are delicious.

My imaginary girlfriend was constantly nagging me as apparently we never go out anymore unless it's to go to the Plumb Centre, Betfred or Homebase. She wanted a bit of romance and the opportunity to get dressed up. So I took on board her imaginary criticism and took her to potentially her favourite vegetarian restaurant. Watching her gorge on the bird made me realise I just wasn't in the right place emotionally for a pretend girlfriend and I got my coat.

Lovely place, the vibe was great the music food and service made it all the better I would definitely come here again.

Nice place, great food, had a nice time with family 😉

We had a great room for our group of Spanish friends! Chicken was perfect, staff very helpful.

Food was good as always. We were a party of 8 and they kept us waiting like 15 min even though there were tables available. Also service was kind of slow. Our drinks and glasses were delivered a while after food received.

Young place but for everyone Very kind staff

fast food 10 /10 recomend if you come tu UK and dont try nandos you fail as a tourist

Absolute divine dining and such comfortable seats. The food is luxurious and filling but once they gave me a really chilli burger when I asked for no spice!!! Disgraceful. Nethertheless I loved it and will definitely be going more than a 100 times in a day

Amazing food and service! The atmosphere was cozy, and the staff made us feel welcome. Every dish was delicious and beautifully presented. Highly recommend this spot for a great dining experience!

An excellent place to dine in London. The price/quality ratio is 5 stars!!

Los baños inutilizados durante los dos días que pasamos por ahí. Por el resto la experiencia está bien y la comida es de la misma calidad que el resto de la cadena (muy recomendable el garlic bread)

The bathrooms were unused during the two days we were there. For the rest, the experience is good and the food is of the same quality as the rest of the chain (the garlic bread is highly recommended)

Le menu est assez varié meme si c'est a base de poulet. Nous n'avons pas pu tester le dessert car ils n'avaient plus de pasteis de nata... dommage je recommande

A Spanish guy from Malaga helped me with the order, he was very nice and helped us a lot. A nice place to eat.

Great chicken wings and regular prices for London. You may have to wait some minutes for seats at launch time. Regular portions (especially sides) are really abundant.

Good service and a nice family dinner for 6 of us. It was a lovely treat

Food was really good however the waitress Anne had an attitude which totally ruined the aesthetic of our experience

Table not clean properly. Floor feels sticky when walking.

The food was very good and the starters were great! I think not having table service for ordering is a little confusing. But maybe it's just me who's not used to it 😅

It was an enjoyable dinner. You place your order either over the phone or at the cash register. If you wait for the waiter to take your order from the table, you will have to wait a while 😊

The food was good. The ambience was very interesting. It felt like you were on vacation in a tropical country.

Love that place, friendly service.

Speedy & friendly customer service, very large restaurant so can find a table quickly. Food was fresh & tasty, as always a refreshing meal at Nando’s!

We enjoyed a lovely meal at nandos. One of our best choices during our stay in London!

if you like spicy come here!!!! a place that serves acceptable food all in all, the sauces are horrible, but the soft drinks are unlimited and also the ice cream.

The staff is very friendly and understanding, the place is very clean and cool, enough space for bags and jackets, delicious food!

Not great experience l am sorry to say. I had to order at the counter but the guy taking the order forgot to ask if wanted thigh or chicken breast, l got thigh. I really didn’t enjoy my meal finding the thigh too greasy and didn’t realise l had not got what l wanted until after! We had been to a stressful medical appointment with my daughter so we’re a bit frazzled. I felt the customer service was poor because no one asked if we were enjoying our meal they just kept on removing things from the table as if they wanted us to leave. I know l should have spotted the order thing but we are the customers, l should have been reminded at the point of ordering. Sorry Nando’s you guys weren’t at your best for us that day. As l am unable to reply to your ‘owner’ comment to my review l’ve added the following. …your response to my review is also very poor’ l wasn’t complaining about the speed of service but the quality of service. You need to read what’s written. Your response has made me even more ‘cheesed off’. You can’t even apologise properly, just like the service in your restaurant the day we were there, your customer service is very poor indeed.

Really disappointed with the customer service. The young man upstairs was very rude and aggressively unhappy with me asking where the bathroom was. Maybe he is new to the job or having a bad day but really weird vibes ! We ended up walking to another Nando’s along the road where we were treated 1 million times better. Honestly just take my word and go to another Nandos!

Very busy, the staff were very good. They informed me of the wait time and were very friendly. Table was ready faster than expected and food came quickly too. Very good service, nice food.

Very lovely food with outstanding friendly service. Best Nando’s I have ever been to :)

Malia was so friendly and professional. Very polite and gave good recommendations. Thanks

Food came cold the second time too

Very busy Wednesday evening. We were sat in an unpleasant area near the kitchen away from the main seating area. Food was ok.

friendly nandos Especially kind and lovely Woman at the door

I’ve been a loyal Nando’s customer at various locations, but unfortunately, this particular visit was quite disappointing. We waited nearly an hour after placing our order. When our food finally arrived, much of it was cold, which was really frustrating. While I’ve consistently enjoyed the service and quality at other Nando’s locations, I was very disappointed at this specific place and this experience fell short of expectations. I hope the management can address these issues to ensure a better experience for future guests.

Esperamos a estar sentados durante unos 10 minutos, que estaba bien. Luego nos sentamos en un área cerca de los puntos de labranza y al final de las escaleras. La zona está abarrotada y se siente un poco separada de la zona de comedor principal. La comida se servía fría, a mi marido se le servía la suya y él había terminado la suya antes de que llegara la mía. Normalmente me encanta Nando’s, pero no volvería al restaurante de nuevo.

Great restaurant layout and amazing food.

Really delicious chicken and chips, just what you expect from Nando's!!

Very cozy place, really good chicken wings and amazing mashed potatoes. We will definitely be back.

I don’t like Nando’s anymore so my experience is biased 😩

This place was really amazing. The chicken was delicious and I especially loved the bottomless soft swirl ice cream. (Although I did get brain-freeze.) Their egg tarts were probably the best I’ve eaten in my entire life. They are a must order when you go there.

Their food is not halal. You can go to Nando's Baker Street branch. Their chicken is halal, according to what the employees say.

I normally LOVE NANDOS and go very often. But this brunch at Convent Garden was HORROR. most staff not helpful or friendly, and the worse was: the TOILETTE sooooo dirty that the smell was mixed with the food and it was just a disgusting experience.

Quality has not changed in 20 years' time. Well done Nandos and thanks to Co founders Lithuanians roots Robert 👌

I love Nando’s with all my heart. Lived in Dublin for some time. But this one had horrible service all around and was confusing as all ever and the staff could care less. Super sad since I’m coming from the states to enjoy Nando’s.

Lovely place, it's our usual go to when going to the ballet. The food is delicious and brings us a bit of Portugal away from home. The only downside is the music is always too loud.

Went in for a quick brunch, was welcomed at the entrance by a young sweet girl wished I remembered her name…..got a full platter which tasted good but the main entrance wasn’t accessible for my baby Pram….

La experiencia en este restaurante ha sido mucho más que enriquecedora. La zona de abajo es muy elegante y ordenado. La atención de los camareros ha sido del 100%. Han sido muy activos y atentos. La comida era muy deliciosa, especialmente el pollo a la parrilla que era suave y justo. Sin duda volveré de nuevo.

Waited 10 mins for a single person table. Walked downstairs when they asked me to follow them to a table. The entire restaurant was empty! Not sure what the wait was about. Service extremely slow!

I can't speak English, but the friendly staff helped me out. The food was delicious. I learned how to order at this restaurant, so I'd like to visit again if I have the chance.

Wifi not working, no internet connection in the restaurant and they push you to order through a QR code which is impossible due to what mentioned above. Then you go to order at the till and you find a long queue with a single employee taking orders. Also, soft drinks not available because they were warm and no ice available? I ll never come back.

None of the staff know what they're doing. Customer service is trash. Was told to wait on arrival only to go downstairs and see the place was half empty... Food took forever and arrived cold??? The WiFi doesn't work. Throw the whole branch away staff included.

Fresh ingredients, tasty dishes, and welcoming staff. A must-visit for food lovers!

Classic Nando’s so not much to say. Food was good. It was a bit weird because upon arrival we were asked to wait and we thought there were no tables available. However, when we were taken to our table, the place was quite empty… The internet downstairs (where the dining room is) was not working so it was almost impossible to order online. We had to go to the counter.

It's my favourite Nandos I'm there twice a week

Great staff and amazing service. Really well done to all for looking after us.

The delays I experienced in the service process created a serious problem. Improvement should be made in this regard.

Food that turned up was not what we ordered. Could not find any waiter to ask for help. Desert didn’t turn up and we left. No one said anything to us apart from person at the door when we arrived. Not great. Never again.

Nando's is generally a good spot for a meal, but my experience was a bit mixed. Some of the staff were incredibly nice and welcoming, which really added to the overall atmosphere. However, a few others weren't as friendly, which was a bit of a letdown. Additionally, the tables could be cleaned a bit quicker, as I noticed a few that remained dirty for a while after customers had left. Despite these minor issues, the food was great as always, and I'll definitely be back.

The spicy rice bowl with chicken breast was ordered, and while the dish was flavorful, the portion size was rather small for my liking. A generous serving of the spicy rice and chicken would have made it a more satisfying meal.

Always aim to try Nando's in countries I visit if the franchise is available. Really expected more from a food aspect. This was the first time I didn't enjoy the food, well part of it. I ordered a burger and fries. The fries were amazing! The burger, not so much. The sauce didn't take like the traditional Nando's basting ans had more of a vinegar taste to it. The chicken breast was dry and cold. The roll was so hard that I ended up not eating it. It looked like a Portuguese roll, but felt more like sourdough bread. I couldn't cut it easily with a knife let alone bite into it.

There's a lift for access needs, and a ramp for outside- the staff members we came across were accommodating. Wasn't especially busy when we went but needs a couple reminders to fill up cutlery