Nando's - Cambridge Leisure Park in Cambridge

Chicken was over cooked. Always is at this branch though.

i visited for lunch. Staff made extra efforts to accommodate my food allergy. Very much appreciated. Family friendly

Order more than 30 chicken thighs. 30 % of them or more were burned, how do you sell a product like this?

The design and layout is nice and is modern. My table and the restaurant as a whole was clean, apart from the toilets. There was no toilet paper and the seats were falling off the rim! It took 8 minutes from when I placed my order for all food to arrive - this is the fastest I have ever had food come in a restaurant! My spicy rice side bowl was half full but everything else was cooked to perfection. Would come back here. staff seem friendly, and the place is welcoming.

Service was excellent from Liam and food was well prepared.

Wait times not too long, never really busy. Gotta love nandos

Everything is good expect the Nigerian lady with rimmed and coloured hair, will not respond properly to the delivery riders, make them to wait and waste the time of riders

The black Nigerian lady behavior is harsh and rude towards the delivery riders, many riders facing this issue please look into it and sort this out.

exceptthe black girl with coloured and rimmed hair... everyone is very polite and good in nature .her attitude is very bad towards delivery drivers.. she doesnt see the order or tell the person whether its ready or not and she just says wait outside without checking the order.. please make sure to change her attitude or replace her..

except a girl who is (black) nigeria evrything is perfect . the problem is with her that she doesnt listens to any of the riders and just simply says wait outside when collecting delivero orders.. the reason a delivery rider comes in is because no one responds for a bell then comes inside after waiting for a while... even when the order is not ready she prepares other drivers order and after wasting some time she tells me 5 minutes ... i dont understand she is an employee and behaves like she owns nandos.. treat everything with smile and kind.. not in a disgusting manner...lot of times she tested my patience... please take charge on her.. thanks .

Popped in on the off chance on a Sunday evening as we felt hungry. Greeted and seated straight away. Ordered food and drinks. Food was delivered fresh & hot. The wait wasn’t long at all, after our order was placed. Food was nice, staff attentive along with a nice atmosphere. Not overly busy for a Sunday evening at 6.30. Will def visit again if back in the area.

Food was good and as expected from nando’s, however the coke from the machine was quite weak and not great. other than that all was good.

Came earlier today with my partner and he was sick on the way home from the meal and has been sick multiple times since, think he has gotten food poisoning as he felt well prior.

Average, overated, tiny portions no WiFi to use the app they suggest as the best ordering option also you cannot get phone reception I there to use the app.

The staff here are either careless, incompetent, or both. It’s by far the worst Nando’s experience I’ve ever had. They forgot the Perinase and Pastel De Natas that I paid for, they didn’t provide the drizzle that comes with the houmous, and considering it was a delivery they didn’t even provide any cutlery, tissues or sauces. Ended up being the driest Nando’s I’ve ever thrown away and had to eat the rice with my fingers in a hotel room.

They laughed at me for ordering my order wrong by mistake. It was my first time and I didn't know how to do it, and it wasn't my language. They laughed at me, I didn't like that.

This is the second time I have visited this place since I had bad experience from their staff last time. I only visited this Nandos because this is the closest Nando’s for me and I love Nando’s food. I have visited this place on 02/08/24 around 9:30pm. As far as I remember going to a lot of Nandos we enter the restaurant and wait at the door for one of the customer assistants to come and speak to you and offer you the table. Both of my visits I just waited there hoping someone would acknowledge and offer us a table that never happened. The staff just ignores to give any eye contact and walks right in front of us do not care about the customers or ask them if they are alright. After staring at the staff for a while I have asked one of the staff who ignored us for a couple of times to offer us a table and then she did. If it was a busy night I would expect and understand the staff must be busy but that was a quiet night and expecting this kind of service is disappointing. It took a while for the food to arrive too. Customer service is a let down. I will probably end up going there again because as I mentioned earlier this is the closest Nando’s to me and I love their food but if I had an option of another Nandos I wouldn’t go back to this branch after having two bad experiences in my last two visits. I hope this review reaches you well and work on improving the service. Thank you Ps: I think it was the store manager who took my order that night at the till, she was the only pleasant lady and made her guests felt welcomed.

This used to be (2 years ago) one of the better Nandos I have visited, however after visiting today (July 2024) it has deteriorated significantly from a 5 to 2 review. Slow service, we waited 30 minutes for our food and it was not very busy at most only 50% full, the food was Luke warm and the whole restaurant was in need of a major overhaul and as for the state of the toilets... I will not be returning.

Best customer service provided by Liam. Thank you for making our experience better. Outstanding customer service

Working in hospitality is never easy, especially not 9 pm on a Sunday night. Despite looking exhausted, the team here was attentive and polite. Was a great visit to Nandos

My only Nando’s place in UK. The staff here, especially the manager was super nice and attentive. The store was showing greatest respect to every customers and delivering the best customer service even at the last minute before the store is closing

Liam Was a very good service member. He remember me from last time five stars all the way?

Good service, fast and delicious. The place was not very clean

bad service, upon entering the manager appeared to be agruing with delivery drivers, had to wait to be seated and when I went to order I seemed invisible, after a while a staff member reluctantly took my order with no interest, the staff were slow and all seemed like they didn't want to be there except to chat with each other. our food waited ready to be served for 5 minutes so was cold when we received it. The food itself was really good, it's a shame the front of house staff weren't on par with the kitchen team! The toilets were disgusting

It's nandos, what do you expect other than delicious chicken? Met and exceeded my standards for a good nandos establishment and thoroughly enjoyed every ounce of my meal. A really nice area and atmosphere in the restaurant as well 👍🏾

Tue customer service was superb, JOY as extremely helpful and friendly. We truly felt cared for and had an experience that we never felt in other chains. We believe she deserves a raise for all of the hard work she does.

Pre ordered take out, decided to eat there. Staff (Sai) happy to bring out settings, friendly and attentive. Chicken had decent flame grill, not always the case at Nando’s. All round pleasant experience.

Came to Nando’s Cambridge for a family meal, after being told there was no mayonnaise for the burgers we politely asked if we could have perinaise instead to be told we would have to pay extra for this, taken back I asked for a manager only to be told by this little rat that she was the manager (toral). I told her I was totally shocked that she thought this was acceptable and another member of staff (Lynn) stepped in and agreed this was unacceptable and made sure our meal was brought out without any more issues Lynn 10/10 Toral manager 1/10

If you're after tiny portions of cremated chicken that tastes like burnt rubber, this is the place for you. Not enough sauce bottles even when the place is not full (waitress told us to go ask other diners to borrow their sauce). Seriously, never again.

We as a family are big Nandos FANS . But This NANDOS outlet at the cambridge leisure park was the worst experience ever. Food was late Staff was horrible Place was dirty Service was terrible Won't be going there ever again .

We've been back recently - and their frozen unlimited yoghurt ice-cream is always in "maintenance". Our children have always been looking forward to it but for months now it's "broken". Begin to wonder whether it's all a scam...

Stopped in on a lunch break. Plenty of seating. Ordered via a QR code. The food arrived quickly and was all very tasty. Seated and eaten within 40mins which is perfect for your lunch break!

We arrived on a Saturday night at 5:30pm and had to wait to be seated, despite our table being ready (they didn't want the kitchen to be overwhelmed). No cutlery was available. No water glasses were available. The ice maker was broken. The Nandos app refused to let me pay, so I had to queue at the till. Multiple deliveroo drivers were hanging around this area and made it very crowded. The food was fine although took a little longer than the town centre Nandos (due to the number of deliveroo orders?). The waitress seemed bored. I really felt that the seated customers were a nuisance in what is essentially a kitchen run for online orders.

Ordered food on the app. Order disappeared and they took my money. Store had no record of my order. So I had to order (and pay) again at the till. Waste of time and had to call my bank who said it “should drop off” as a charge on my account in a day or two.

Great service, friendly team. Food was spot on.

Always enjoying food at Nandos.

There wasnt many people inside but we had been waiting for around half am hour hour still no sign of when the food is coming. I've also just heard the table behind us saying that one of there meals didn't come so they have to wait another 5 to 10 minutes.

Onyinye and a man with a red shirt where really nice and friendly. Great customer service and the food was great. Would defo come again.

Good warm food, fast service. Great friendly staff.

We have been to Nando’s numerous times, but we have never encountered such a bad service. The waitress didn’t know what she was doing on her shift. She forgot what we had ordered and on top of that.. she gave us something else which we didn’t order after waiting 25mins. Improve your service! We are not going to this Nando’s again!

Had an online order turn up with mouldy bread

I loved the food and services it was such a great experience

Place for evening entertainment

Food is great, I've been many times and I've had great service from sam and tio!

Really bad service. Out of wing. Big delay. Out of wedges but not told this until 20 mins after ordering. Ordered sharing platters and when I asked for 2 plates was told they were out of plates!! Had to wait 10 mins fkr dishwasher to finish. I am not making this up. Our food sat under heat lamps for ages and I had to beg kitchen staff to allow me to take it ! There was waiting staff and a manager but they were completely disinterested. Previous time I was there they messed up the order and instead of just giving us what we were missing ( it was broccoli ffs!) they went back and forth with receipts and had manager come over and eventually satisfied themselves on the paperwork that we were entitled to our broccoli - by which time we had finished eating! Both visits were Monday night with the place only about quarter full. Most surprising thing is that it’s still functioning with this staff. Truly truly terrible service.

Food was the same at any other Nandos, but the staff didn't bother cleaning tables and I picked up 6 knives before I found one without food

Have been to many a Nando's and always been pleased in the past. This visit was awful. Seated after about a 15 min wait despite plenty of tables being free. Ordered on the app straight away. No service at all to our table for 20 mins. Had to go and find a member of wait staff to ask where our drinks were. Food was stacking up on the passover without wait staff serving. Another 20 mins or so before our food was served. All the time the staff (not that there were many) seemed to be walking around without purpose. Food was OK when it finally arrived but, by then, our mood wasn't exactly buoyant! We won't be returning to this restaurant.

Its a very nice place to eat as well as the way they cooked the chicken.The staff are so helpful.

Very quick and efficient service

Our food waited more than 15 minutes on the counter before they were served.

Bad service, my worst for a long time.

It didn't look that busy, but they said 15 minute wait. I didn't want to wait. I guess they have staffing issues.

Order here if you want to waste your time waiting for your order

On a recent Friday evening, I had a regrettable experience at Nando's, specifically the Cambridge Leisure Park store. I had decided to place a takeaway order, but what transpired during my visit left me deeply disappointed and frustrated. I arrived at the Cambridge Leisure Park Nando's location and placed a takeaway order. The estimated wait time was stated to be up to 20 minutes. I returned to the store after 25 minutes and patiently waited near the tills, understanding that it might be busy due to the Friday rush. Unfortunately, the wait staff seemed overwhelmed and busy. While waiting for my order, I approached the person who had taken my order for an update on its status. The staff member responded in a rude manner, displaying disrespectful body language. He curtly stated that he didn't know how long it would take and conveyed his irritation. Feeling taken aback by the rudeness of the staff member, I chose to exit the store, as I did not appreciate the unprofessional treatment. Outside the store, I discussed my experience with a friend who was waiting for me. To my astonishment, the staff member who had been disrespectful to me noticed us and came out. He made an unnecessary and confrontational comment, insinuating that I was a threat and even threatened to involve the manager with the intent to have us removed from the premises. My visit to Nando's Cambridge Leisure Park was marred by the discourteous and unprofessional behaviour of an unidentified staff member. This unpleasant encounter left me deeply dissatisfied and disappointed with the level of customer service at this particular location. I strongly urge potential patrons to consider their options before visiting this Nando's outlet, as my experience suggests that there may be concerns regarding the behaviour and professionalism of some employees. It is essential for businesses to ensure that their staff members uphold a respectful and courteous attitude towards customers, even during busy periods, to maintain the reputation and quality of service expected from establishments like Nando's.

Chicken came burnt and dry. Portions have really gotten smaller (1/2 chicken looks like 1/4 chicken)

Good quality and polite service

The inside of the restaurant had a terrible small like unclean cutlery and there was a lot of food and grime in the floor so decided to sit outside. There was a lot of litter outside. I then asked for some vinegar and was given a bottle that when looking at it closer had flies inside the bottle and slime. It was given back to the waiter and I advised that they get rid of the bottle as it was disgusting. I will never go to this venue again. The we waiting staff were fine but the grimyness of the restaurant, the smell inside and the disgusting contents of the vinegar bottle should be sorted out asap or environmental health should be called to investigate.

The place smells dirty and uninviting. The food was good. Overall I would only go back for the food because the rest is below expected from a well spoken restaurant.

I have been to this Nando's a good few times over the past 12 months. Its convenient when doing other activities at Cambridge Lesuire and I am consistently disappointed. The other Nandos restaurants in Cambridge are far better. I just can't understand how this particular restaurant is so below par compared with others I visit. The food is fine but the staff are inattentive. They spend more time chatting to each other or avoiding eye contact. I use the app to order, which Nandos prefer you to do now, so there is even less interaction required and they still fall short. They even stand around at the entrance and then move for you to exit without even an attempt to open the door They were blocking. More training needed. The staff are all polite enough but not proactive at all. The past two times I've been with my children I've cleared our plates and piled them up as no one comes to check on us. I have to go up the the counter to ask for the children's desserts as no one comes anywhere near the table. And PLEASE please please clean the class screens between the tables. They are so filthy it's concrrning and if I worked there I would find it embarrassing.

The food and the background are nice, but using and app to pay without any contact with the staff is not what I look for when I go to eat somewhere. It is not difficult to order, but the experience is artificial. By the way, I wonder how old people manage to order. I guess they may get help to do so.

Pretty scrumptious ngl, food took an eternity to arrive compared to everyone else but when it did come it was worth the wait , scrumptious chips, love the seasoning , burger was a bit tricky to consume so I had to deconstruct it , but overall the flavour and texture was there making for a good burger, corn also good , they provided the butter , very good from the lads behind the scenes. Had a good time here today and I’m glad I came. Ps my friend put Fanta all on the floor sorry guys.

They have amazing food however due to their short of staff, hospitality has decreased and some quality too

We ordered for delivery and one of our sides was missing, and the halloumi in the wrap was also missing. They weren't helpful when we told them, and they weren't willing to redeliver the missing items. Further to the above experience 2 years ago, we just now ordered via Deliveroo from this restaurant and one of our sides (coleslaw) was missing. The resolution? They gave us back 80p credit... That doesn't really make up for the missing item, especially as a side costs way more than that when you order it!

Amazing service, amazing food! The waiting time was a bit long, 40 min but they were crazy busy that night so understandable. The food was amazing, i decided to bring my mum and was her first time in nandos, she now became addicted to it! 😂 ( the guy at the door was very nice, i am sorry i didn't catch his name!)

A chicken restaurant with no proper chicken, tiny portions, and an hours wait on a Tuesday evening. Disinterested staff. DO NOT COME HERE!!!!

معقدين الامر تبي محلي تمسح كود و تدخل طلبك و تدخل رقم الطاوله و مع ذلك تاخير في تقديم الطلب

I'm not in the habit of leaving one stars reviews, but I really don't have a choice this time. The family ordered their meals, all of which arrived on time apart from mine. At first, there was no record of my order. Subsequently, it was found on a counter waiting having being mislayed. The manger/lead was very apologetic and said said a new batch would be prepared. Took no more than 5 mins... tasted OK.. not as nice as normal... I assume this was because it was made quickly... Next 2 days spent in bed with stomach issues and headaches... I still feel nauseous.

Visited today with 5 work colleagues, as an experiment to see what level of customer service nandos provides, and how it makes you feel as a paying customer, to help improve our own customer service & NPS. We stood waiting as we walked in, no one welcomed us straight away or smiled - no one told us they will be with us shortly. Once we were seen we got took to a table, and then given menus to go up and order. The interaction at the till was sub standard, the food was delivered within 5 minutes, but the waiters just quietly said what the food was and then chucked it on the table. We all really enjoyed our meal, the food was delicious and great value. Once we finished our meals, we left & received no thankyou or goodbye. Overall this helped me personally see how not to treat customers. A friendly welcome makes customers feel welcome, and a farewell makes you feel valued. If i was to score the store fairly on NPS it would be a 4-5 out of 10.

Update(May 2023): Mismanaged. Restaurant almost empty but a waiting list of 45 minutes??? A kind reminder of the Portuguese food

Had their chicken thighs in a pitta on Sunday evening and got food poisoning in the early hours of the following day. Very nasty and will never eat there again.

Standard Nandos - 5 stars for being reliable and normal.

Walked in/ walked back out, when the menu is stuck together and chicken bits (big chicken bits) are on the floor it's time to eat elsewhere

What’s is going on in this ‘restaurant’? I’m obviously not expecting gourmet food here but nandos always used to give quick tasty food. This place is dirty, fries covered in that salt (made it inedible), chicken was small gristly, and barely any meat. Not sure if this is just nandos generally now or just this one, seriously poor nowadays

Came here at midday. Not many customers but food was prepared very nicely poorly. Chips were soggy and chicken dry and overdone. Not the quality expected of nandos.

We’re sent away and told that it will take 55 minutes until a table is free. When we came back we were told again that it will take 45 mins. Only then we were told that there is a waiting list… not good service.

Mistakes will always be made. What's important is how you put things right. On a family takeaway order of £73, we got home and sat down to eat, then discovered my own main was missing! Everyone had dinner but me. The manager apologized and promptly refunded the main course, but not the two sides, as if I would ever order the two sides without the main! Rubbish management.

Food was 10/10 as always with nandos. Think the toilets could do with being checked more but other than that had a lovely time.

Foods great, just found the staff not so friendly like the Cambridge retail park place.

All the platters were sold out, half and quarter chicken also sold out. Left limited menu availability to order from.

Food took ages and was brought out in pieces. Bits missing. Bit of a shambles.

Really good nandos. Lots of space , good atmosphere and staff were very friendly.

Went for a dinner on a Tuesday and they only had 1/4 and 1/2 chicken and a couple of burger. Most of the menu wasn't available

Great variety! Amazing peri peri wings with hot sauce 🔥

The food used to be succulent and yummy. But recently, they just look like sad, shrivelled chicken that is dry and has no taste. What happened Nandos?

Did eat here to busy waiting time over 40mins

Great Nando’s in Cambridge. The staff were super helpful when we had issues with the app order not going through.

Orders taken but did not follow our instructions. This was for hospital patient turn out too spicy and not we order. Not happy.

Good food but the service was a bit slow for how busy it was.

Waited for a hour and they forgot our order, ran out of wings then told us they have them when we moaned, awful service, disappointed

Very bad Burnt wings, food arrived quick but the many wings that made up part of the meal were all burnt and was sickening. paid good money to eat here, could’ve went elsewhere where it would’ve been tastier and cooked to perfection but chose this place for convenience but was disappointed!!! Ordered grilled chicken that was mostly ok but the wings were completely burnt all 15-20 of them that were ordered. Very disappointed!!!

Food was awful the wrap made me feel like I should of just gone to get a meal deal. Decided I'm never going to Nando's again after two really bad food experiences. Food was black. 👎🏻

Visited as part of a large group that had people ordering both through the app and at the till. Service was great and quality of the food was amazing as would normally be expected. Also, crucial at this time of year it was nice and warm in the restaurant. Very comfortable eating atmosphere. Will look forward to eating here again.

You just can't beat a cheeky nandos. Great chicken great sides. What more can one add that hasn't already been said.

Really nice restaurant.... Very delicious food

We had the chicken in pitta bread. One with the lemon sauce and the other medium hot piri. A side of coleslaw. It was a really good lunch. Top marks. Great service.

It's a good nandos what more do you need to know... lovely spicy double chicken! Also lovely spicy chickpea burger. Alway have to get chips and coleslaw!

Used to be a good place. But now I only get bad service, burnt chicken and an unprofessional (and sometimes arrogant) manager! Not to forget, they always offer a tables close to one of the two entrances which blows cold air everytime someone enters or exits!!

We booked a table for 8 for last night about 10 days ago. We arrived and they had no booking for us, luckily there was a tight squeeze table available. We placed our orders via the QR option, although not all the sides that were on the paper Menu were on the QR, placed order, 10 mins later realised I hadn’t ordered Peri peri mayo. Went to counter, 4 people in queue, waited and waited while 2nd till point was not being used. Asked for someone to use the sencond till point only to be told no. In the mean time my food arrived at the table, I am still in the queue. Eventually get back to table with mayo, food warm not hot now, burger bun was stale and tough. The chicken was dry and hard. Went to get bottomless coke only to find half the drinks were not working. Overall a very disappointing visit.

Perhaps the time and day were against them (teatime Saturday), but I did not feel the cleanliness of the place was up to Nandos normal standard. The food was good, but I thought the staff could have done a lot better. I felt rushed and it was not my usual experience of the chain. This restaurant needs to buck up their ideas. I for one will not be back there in a hurry.

Your standard, family-friendly Nando's fare. No complaints – just beware you might have to wait for a table, as it can get quite busy!