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3.9

Based on 341 opinions finded in 2 websites

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Nº 236 in 335 in Fylde

CUSTOMERS TALK ABOUT DISHES WITH..cookedchicken

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Great lunch time meal. service was excellent

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Had . 2024-11-28

MORE AT Google

Amazing service from Caleb - food was amazing and great atmosphere!

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Mr MN . 2024-11-20

MORE AT Google

May aswell have gone to Karen’s diner , made a few of us feel really uncomfortable. Not really one to review but this one will be remembered. Lol

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Keaton A . 2024-11-01

MORE AT TripAdvisor

If they know u are not English they charge you more money and then saying sorry she’s new stuff anyways that’s funny😂

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Ali Safen . 2024-10-05

MORE AT Google

Food was good, very similar to other Nandos. I was sat in the middle of the restaurant and it was very cold not sure if it was a draft from the door but it was cold. Didn't get a chicken so nobody bothered to check if all was okay but no complaints with the food.

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Kate Spencer . 2024-10-01

MORE AT Google

Really nice place, service was great, food was amazing. Shame our 2 toddler kids had to hear the potty mouthed middle aged bloke on the next table. Not the restaurants fault, But did impact put visit.

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Andrew . 2024-09-18

MORE AT Google

Great atmosphere food fantastic, staff friendly see you next week

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Gary Mcpartland . 2024-09-10

MORE AT Google

Clean and spacious restaurant. Friendly and helpful staff.

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Tony Williams . 2024-08-22

MORE AT Google

Great small venue, food is best iv been in any nandos. Staff very helpful and smiling. Garlic bread always seems to go hard very quickly so eat it when hot......

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T Jack . 2024-08-22

MORE AT Google

Excellent staff. Very friendly and helpful. Didn’t take long for the food to be served. Reserved us a place on the phone. The reason for not giving a 5 is purely for management issues and nothing to do with the staff Every time you go and the wings are finished or the liver is gone. This is at prime time 7-8 pm !! Even the liquor is not well stocked Something for the management think tank as we are probably treated as poor cousins of Manchester or Preston !!!!

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Manish Raut . 2024-08-22

MORE AT Google

It was ok not a vast choice on menu thoe

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kathryn scholes . 2024-07-19

MORE AT Google

More staff than customers yet I still have to get my own cutlery, sauces, napkins and drinks. Ordering in the app is hard work . Food average, restaurant could use a good clean

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Rachael Hall . 2024-07-07

MORE AT Google

Great first time visit and we will be returning. Staff very knowledgeable and explained how the menu works. Food was tasty and plenty of choice.

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hayley willis . 2024-06-29

MORE AT Google

Fast, efficient service. Great quality food as always.

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Will Owen . 2024-06-29

MORE AT Google

It's good food at Nando's but the staff here keep everything clean and are friendly. Beautiful chicken and good veggie options.

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Ed Shield . 2024-06-22

MORE AT Google

Went for family meal Staff were great.

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Sharon Cowell . 2024-05-23

MORE AT Google

Staff are always very helpful and chatty

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Ellen A . 2024-05-19

MORE AT Google

Food 9/10 Service 2/10 at a push. Nandos is Nandos, so generally food is always pretty decent. Staff just didn't want to be there. Even though the restaurant was reasonably quiet. Still took a while for us to be seated, even though the majority of the staff weren't busy. We had to ask for our drinks, they practically threw the plates of food at us and couldn't be more joyful if they tried (jokes). Definitely won't go to this one if I'm in the area again

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Adam Marsden . 2024-05-18

MORE AT Google

This Nandos is a friendly, chilled experience with great food and refreshing drinks. Good for all ages but more colour choices of crayons would perfect the evening x

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Jason Price . 2024-05-07

MORE AT Google

Good food, cleaner than some Nandos we've been too and good staff

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Paul Farrell . 2024-05-06

MORE AT Google

Friendly and helpful staff, super quick service, delicious food and drinks.

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Dennis O'Lytham . 2024-04-19

MORE AT Google

I will always love a cheeky Nando’s! This location has a lovely layout and design, and definitely has more of a cosy feel than other locations I’ve visited. Food is always brilliant and comes as standard, and staff are always pleasant and helpful!

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N S . 2024-03-22

MORE AT Google

Arrived only twenty minutes before closing due to awful conditions on motorway and terrible weather + accident and on arrival at our hotel down the road, all food outlets were shut at 9, but the staff at this Nandos branch were welcoming and friendly. We were seated and chose food and drinks. All delicious I must add. When we had finished we realised we were the last two and staff were deservedly eating their own meals but on no occasion did we feel moved on or in the way , we left ten mins after closing. Thank you to all concerned, we had a family funeral to attend next day, having been treated well made all the difference. In this area again, we will return.....with more time.

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Jools . 2024-03-01

MORE AT Google

Our first visit to this recently opened restaurant. Friendly staff and greeted well on arrival. Lovely and clean areas and attentive service. Food was cooked to perfection and very nice indeed. Having been to many Nando’s over a 29 year period this one places at the very top for an all round experience. Many thanks indeed.

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Weller69 . 2024-02-28

MORE AT TripAdvisor

We arrive quite late in the evening , about 9:30pm, we had had a terrible 3 hour journey to the area,delayed by an accident on the motorway, a funeral to attend next day, staying at the hotel down the road who's on site venue had stopped serving food. Siobhan came to meet us at the door and was really welcoming and friendly, showing us to a table and checking allergies before we ordered anything. We did not feel rushed at all although I believe this venue shuts at ten pm. Our food was delicious and just what we needed, we ended up being the last guests in the restaurant and could see the staff were having their own dinners finally. Despite this, not once did we feel like we should hurry , we left shortly after ten pm and would like to say a big thank you to all the staff for making the end of what had been a stressful day , end on a relaxing note.

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Julie . 2024-02-21

MORE AT TripAdvisor

1st time visit to Nando’s and will absolutely be our last. We must be missing something, but I really cannot see what anyone sees in it. Pre-cooked chicken plonked on a grill for a matter of seconds to heat it up to lukewarm temperatures, cold chips and rock hard garlic bread. Mmmm yum! And all for only £15 per meal! Utter rubbish. Service was ok, but didn’t exactly feel like we were ‘served’ as such, as you just get everything yourself. A few hours have gone by since we ate and I’m still in a state of confusion as to what on Earth people see in it. All I can think is that Nando’s have a very effective marketing team! If you’re taken in by that and you think you’re getting something good, then good luck to you. I’d rather spend my money elsewhere.

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FyldeCoastFamily . 2024-01-16

MORE AT TripAdvisor

Service is always top quality here. Staff are polite, caring and couldnt do anymore for you. ( Unless you want your mouth and hands wiping for you 🙈) Food is always good quality here, would have been five stars although haloumi sticks werent soft and squishy as normal. Atmosphere was great, although music could be slightly louder to drown out some of the ambient sounds of knives, forks and chatter. Overall a great place to eat, chill and chat.

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brad west . 2024-01-13

MORE AT Google

Nandos is pretty basic but the food is consistent. So at least you know what you're getting. The new mac n cheese is surprisingly good and low in calories. Bonus!

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PrimaLash Lashes . 2024-01-09

MORE AT Google

Amazing service great atmosphere scrumptious food highly recommended will be going again

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Calum Wilkinson . 2024-01-04

MORE AT Google

A few items unavailable on the menu and tables were dirty. Staff were friendly and the food we ordered was very nice.

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Jacob Ashton . 2024-01-03

MORE AT Google

Great staff, food is as you would expect at the brand.

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Ian Tolley . 2023-12-29

MORE AT Google

Hipster Chicken for the pretentious. Seated quickly and was quite clean apart from a half chewed chip on the seat. Atmospheres gets a 2 as we were in a booth and the seats seem to be connected to the seats behind because our seats were jolting everytime the diner behind us moved. Which was quite annoying. Now for the food/whole experience...you have to go and line up to order or use their app/QR code which is strange considering they have staff knocking about. I don't want to have to do all that, I just want someone to take my order so we can relax and not faff about with getting up or using a QR code. Anyway, the choice is quite limited but they have many different sauces/marinades to zazz up your chicken. I chose the chicken burger which said it was breast but actually had the consistency of thigh meat so it was probably the wrong thing. The side of Mac and cheese was great and chips over seasoned with peri peri salt. Kids meals have a few choices including spicy rice? With no mention of alternate rice which is just weird. All in all good was below par for the money you pay. This is only my 2nd visit so maybe I'm missing something. The staff were nice and attentive when allowed to be. One girl was chatting to us making sure everything was ok then got shouted at from across the room to clear some tables from another lady. All in all it was a bit pricey for what we got and there was nothing special to their chicken.

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Dean Parkin . 2023-12-23

MORE AT Google

Happened to arrive at a quiet time. Great food, as always.

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Ed Shield . 2023-12-15

MORE AT Google

It looks like they stuggling when they r cooking the wings. Is second time when I request them very well done cooked ,but at the bottom they are white not crispy at all. Apart of that is a great experience

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Mihaela Dana . 2023-12-12

MORE AT Google

We visited this Nandos for a family dinner, ordering the boneless platter and some drinks. We were mainly served by Hope and Chloe, who were brilliant and a credit to the restaurant. The food came out really quickly and was delicious. The restaurant was clean and tidy too. We thoroughly enjoyed our visit and will definitely visit this Nandos again.

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Walderpants . 2023-11-25

MORE AT TripAdvisor

It's one of the best Nando's in Lancs. Food is always hot and chicken and fries are spot on. ALWAYS GET THE VUSA 😂🔥

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Jono Patterson . 2023-11-18

MORE AT Google

Can easily get a seat even on Saturday. Food comes quickly compared to other Nandos. Very modern inside.

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John Warren . 2023-11-13

MORE AT Google

Nice place , staff was really helpful . Food was fresh and chicken was cooked well . They got new fully loaded fries and it was so great and was not heavy at all. Would definetly go again as loved the ambiance so much . But sad part was that their 7up got finished which was not very pleasing as you already paid for your drinks . And one more upsetting thing was that they closed of the bathrooms for men and woman quiet early like at 7pm. When asked staff did not know why they were closed which was frustrating a bit as everyone has to use only one bathroom. Which was kind of a hassle . But ambiance was nice . I hope they look into this issue so it won't happen next time . Would definetly like to go again. 🙂

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Naveera . 2023-11-10

MORE AT Google

Excellent 30th birthday treat for our daughter. Food was very tasty and delivered really quickly. When we asked if the staff could help us sing Happy Birthday they went over and above by giving her a piece of cake with candles, a bottle of wine, 2 bottles of sauce and a gift voucher for a meal for 2... such a wonderful surprise and we were so grateful for spoiling our daughter on her birthday. Would definitely recommend, well done 😁😁

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Peter F . 2023-11-07

MORE AT TripAdvisor

First and last time in Nandos , it's like the Lidle of restaurant chains .

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Keith chapman . 2023-11-05

MORE AT Google

A very cosy and lovely atmosphere to dine

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Norman Chasakara . 2023-11-03

MORE AT Google

First time to this restaurant,really enjoyed it,food hot and quick,would definitely recommend

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Wayne Heys . 2023-11-01

MORE AT Google

What a wonderful location. The restaurant is clean, the music is appropriate for the venue and the staff are friendly and welcoming. We opened to order via the QR code - services was quick and the food quantity was great. 10/10 would recommend and will definitely be back again in the near future

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J J . 2023-10-28

MORE AT Google

Thank you NANDOS 😊 FOR YOUR DONATIONS WE ARE VERY GRATEFUL

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Michael Butler . 2023-10-05

MORE AT Google

First visit won't be the last great staff fast service great food

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david williams . 2023-09-25

MORE AT Google

Came here a couple days ago! (On two separate occasions) Food was absolutely delicious and cooked to perfection (compliments to the chef) It was quiet and the atmosphere was lovely! Only thing I can say is the waiting time for food (on the second visit) considering how quiet it was but that was overlooked once we took a bite of our food! Would 100% recommend.

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E . 2023-09-07

MORE AT Google

Food spot on. Staff friendly. Food came out really quickly despite being lunchtime period.

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Carson Tsang . 2023-08-29

MORE AT Google

Ordered online through deliveroo and order never arrived to hotel. Managed to contact the driver who said he’d left it outside after he’d been in to find us but hotel said no one had been in with a delivery so he’d clearly not been there ! Myself and my son walked 1/2 hr to Nando’s to sort it. They were really helpful, replaced our food and called us a taxi back to hotel. The food was all fine. Thank you Jodie and staff for sorting this all so quickly.

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Sarahldads . 2023-08-26

MORE AT TripAdvisor

This is easily the best nandos in Blackpool. The chicken is always cooked to perfection and staff is amazing.

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jahanzeb majeed . 2023-08-22

MORE AT Google

Me and my boyfriend regularly come to this Nandos and I just wanted to take a moment to shout some appreciation for Emma- every time we come in she takes the time to talk to us; whether it’s advice regarding the menu or a little story of her own, she always has the time to chat. As a waitress myself this level of service always stands out to me every time we come. Thank you!

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Lily Coulson . 2023-08-19

MORE AT Google

Hot peri peri chicken and fries, gorgeous moist chicken, very good portion, so happy they deliver!

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Jayne McLaren . 2023-08-15

MORE AT Google

Poor service chicken half done, very disappointed and when requested to be properly done this was not still done properly, hard garlic bread

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PJ . 2023-08-07

MORE AT Google

Not been to Nando’s in over 5 years so glad to say not much had changed still tasty as ever and memorable meal. Great portion size chicken Was Well cooked tender and tasty would come here again.

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Skater bun . 2023-08-02

MORE AT Google

Easy and ample parking, A tad slow , food ok .Can be spicy and pricey. Chicken n chips basically

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Bryan Thompson . 2023-08-01

MORE AT Google

I'm coeliac and find it hard to find places who cater so well for gluten free. The manager here was super helpful and friendly- a really fabulous place!

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Nicola Mcdowell . 2023-07-28

MORE AT Google

Talk about DIY-no one to meet, greet, seat. Order on app but it missed half of order. Then go grab your own silverware. Creamy mash turned up in the same bowl it had been microwaved in and came out of the bowl the same shape, certainly not creamy. Broccoli to break your teeth on and miniature carton drinks for kids,2 gulls and it has gone. Poor quality food and on this occasion thankful the portions were suitable only for a dwarf-won’t be going back.

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styrene45 . 2023-07-27

MORE AT TripAdvisor

There's One particular chap who works in This restaurant his name is Kian, Goes out of his way and above to help everybody, Service with a smile. He's a brilliant chap, Could not do enough for us Went above and beyond, Not just once He does it all The Time we visit the restaurant. Bean to a lot of nando's met a lot of staff but this guy in particular is brilliant. Nando's You really have did a good job., And there's a lady works in here called Ann Marie absolutely brilliant, Staff like this you need Make your experience brilliant, It's got to be the best nandos in the united kingdom, And it's the staff who makes it this way, I don't normally make a fuss to review places but these guys deserve it, Keep the good work of guys, You really make us feel so welcome when we come here, I'm a regular to nando's Especially this one, Because we love the atmosphere,

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O S C . 2023-07-16

MORE AT Google

Bizarre! I just don't understand the popularity of this chicken and chips chain. Regular frozen chips with a shaking of red dust over them become Salt Peri-Peri fries and small grilled chicken breast and thigh pieces (complete with greasy skin) take on magical properties when you choose a sauce of varying levels of heat. Very plain salads and limp vegetarian options. Nothing special at all. Rather like school dinners with a dash of hot sauce. I do a lot better at home for a lot lower cost. Hardly a restaurant experience.... Perhaps I'm just spoiled. Decent fish and chips destroys this and even the colonel does better. PS. The staff were pleasant and attentive. What a shame you pay via the app before your food arrives - I would have preferred to leave a tip. Progress eh?

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Big Blue . 2023-07-13

MORE AT Google

Very good experience,staff are kind and courteous,plenty of parking.

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simon mitchell . 2023-07-07

MORE AT Google

Ended up here as everywhere else was exceptionally busy. I can see why it's not here. Nandos food is mediocre and the service appalling . Portions are small and the chicken had a slimy feel to it. Ordered a trio of starters (all say for 2 to share) - one was a few bits of pitta bread with a cold tomato dip (big yuck); the other was Halloumi sticks (who the hell decided that 5 sticks was the correct number for 2 people sharing!!!) and the sweet potato fries (ok although a little rubbery). Staff member showed us to a table, never explained how to order and the basically left us to our own devices until bringing our mains half way through eating our starters!!! meaning that this was cold by the time we got to eat it. The chicken breast was so tiny and felt slimy, the coleslaw bore resemblance to a cheap supermarket brand with no taste or colour and the spicy rice was so dry that whilst both of us had ordered it we left it. Not once were we table checked and our plates (starters and mains) sat on our table for over half an hour after we had finished (by this time we were the only two people in the restaurant). The only plus is the bottomless soft drinks although when I was handed my glass it was so hot I could barely touch it and when I asked for cold glasses I was given the laser look of death by the robot behind the till. Overall very disappointing. The food issues could be easily sorted with more attention to detail but the staff need an almighty kick up the behind. Please sort this issue as it is a nice venue.

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Belmont299 . 2023-07-01

MORE AT TripAdvisor

Staff rude and my chicken was burnt . Waited ages for my food.

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Joy Padee . 2023-06-21

MORE AT Google

Great food , no one to meet us at door when we arrived, booth seats moved about a bit when other guests moved

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Steve Foulds . 2023-06-20

MORE AT Google

Nice clean modern restaurant. Find Nando's to be fairly consistent wherever you go and this didn't disappoint. Service was quick and food was really good.

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Daniel . 2023-06-10

MORE AT Google

40 min wait for food to arrive ☹️. It had been sat on the hot plate for 20 of those minutes!

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Sharon Hyde . 2023-06-03

MORE AT Google

Ordered a takeaway tonight for a Bank Holiday treat for my family after being away for a few days- order came to £80. Starters and all but one sides of order missing. All had chicken and burger for dinner. Called the restaurant to be told that all sides and starter there in a bag but couldn’t be sent!! Had to claim a refund. Would have expected dinner to be resent at that price but would have even accepted sides to be sent as lived nearby. Really sad and disappointing customer service. Need to up your game Nandos!!

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Discover547756 . 2023-05-26

MORE AT TripAdvisor

My first time in any nandos my only gripe is the drinks for myself and my granddaughter she does not drunk fizzy drinks and I was shocked there was no fresh orange juice, there was no drink suitable for me so had to have water

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Patricia Mayer . 2023-05-22

MORE AT Google

Food was delicious, service minimal

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Alison Wilson . 2023-05-12

MORE AT Google

Easy access, good food, excellent service what more can one say

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Simon Gibson . 2023-05-04

MORE AT Google

Love a nandos it's just so expensive The staff are amazing though!

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Janet Stansfield . 2023-05-02

MORE AT Google

One if the better nandos and not too busy which helped.

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Marc AntonyS . 2023-04-30

MORE AT Google

Love this place,. Staff are great and the food is brilliant! What's more to be said?I'm definitely gonna be going back a lot.

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Ian Cookney . 2023-04-18

MORE AT Google

One of the nicest Nandos I've been to. Lovely staff and quick service.

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Melissa Curran . 2023-04-16

MORE AT Google

Food was good quality and came out very quickly. Even as Blackpool slowly crumbles to dust it’s nice to see Nando’s is still doing well.

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Ollie Budd . 2023-04-12

MORE AT Google

Great decoration and good food, service was okay but could be improved.

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Ange Samuelle Njike . 2023-04-08

MORE AT Google

Staff were rude.. Elisha! You were rude. You have no customer service skills and had to run to your manager! A lot to learn in customer service and objection handling.

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Leonie James . 2023-04-06

MORE AT Google

Spiced chickpea was surprisingly good!

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Yaqoub Sebzali . 2023-04-02

MORE AT Google

STAFF HAVE A TERRIBLE ATTITUDE!!!! ELISHA .... Rude little girl who can't handle a customer query without running to the manager!!! These staff are in customer service, and really shouldn't be!!!! Staff speak over you when you're speaking... RUDE.

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Leonie James . 2023-04-01

MORE AT Google

Food good but seemed understaffed as took a while to find a sever. But they were friendly and helpful when finally tracked down !

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Susan “Suzie” Lee . 2023-03-29

MORE AT Google

We had a fantastic experience here today. We were served quickly even though it was quite busy. The food was fresh and delicious. We were served by Emma. She was polite, friendly, and professional. I’d highly recommend a visit.

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Danielle Lee . 2023-03-29

MORE AT Google

What can I say, it Nando’s. Food is lovely, staff are polite and you know exactly what you are getting.

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Kevin Atherton . 2023-03-23

MORE AT Google

Lovely branch of nandos, great customer service. Food greatvtoo

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Debbie Tomlinson . 2023-03-15

MORE AT Google

Good always arrives quick and treats good. Friendly staff are always happy to help

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Ellie Pearson . 2023-03-14

MORE AT Google

Ordered the butterfly burger to eat in this evening to cut into it open and find it raw. I am 29 weeks pregnant and spent the drive home shaking, doesn't even worth thinking about what could have happened If i had eaten it. I was completely put off and couldn't eat anything whilst my partner ate his. To make matters worse they only refunded my meal, I would have thought as a good will gesture they would have refunded the whole meal. Absolutely appalling and quite frankly scary.

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Elizabeth Cozens . 2023-03-12

MORE AT Google

Had the burger and nando's fries enjoyed it and would go again

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David Shea . 2023-03-11

MORE AT Google

Was perfect for our very big family since the parking lot was big and we hava vito which need a lot of space

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Patrick Grandl . 2023-03-10

MORE AT Google

Love this place the best Nando’s for miles!

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tricia chadwick . 2023-03-08

MORE AT Google

Food was as always at Nandos however staff are rude, walking past coats on floor, not picking them up despite looking at them, kicking the back of my chair without apologising. Lady who served us never said please or thank you, never smiled. Staff look like they'd rather be anywhere but at work, not the fun place for food you'd expect. Don't think I'd come to this one again, the pub across the road is far friendlier and nicer.

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Julie Rookley . 2023-03-01

MORE AT Google

Visited this restaurant for a lunch time meal and it was excellent. Staff were really friendly and helpful. The food was delicious and cooked to order. Would definitely recommend

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Lorraine Murphy . 2023-02-03

MORE AT Google

Been there lots, apart from the first time they completed missed our online order. Every time it was fast and delicious....definitely will visit soon as we are locals...

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Mohammad Hossain . 2023-01-31

MORE AT Google

I cried when I had the Vusa sauce 10/10

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Daniel Kitchen . 2023-01-29

MORE AT Google

To open, the dining needs to have alittle more division. Looks like a food hall at schools.

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steven quigley . 2023-01-28

MORE AT Google

It was clean and welcoming. Food good.

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Ian Bedford . 2023-01-22

MORE AT Google

Probably okay if you don't visit on a Sunday. 3 weeks ago they ran out of chicken on the bone, last week they ran out of loads of stuff. Never experienced this at any other branch!

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Craig M . 2023-01-20

MORE AT Google

Lovely looking Nando's, the mash potato was not very nice (i normally get this, when i go to any nandos).

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Jennifer Gray . 2023-01-12

MORE AT Google

Food is nice, but not a massive drinks variety.

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C B . 2023-01-04

MORE AT Google

Expensive but good food. Visited as a treat. Nice relaxed atmosphere and the kids enjoyed it too.

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Emma C . 2023-01-03

MORE AT Google

Clean, food is nandos, so you know what to expect, good service, happy

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ryan taylor . 2023-01-03

MORE AT Google

Great meal out service great food great price great with a very slight moan the Coleslaw and spicy rice very small portion for the price other than that fab night.

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Anthony Osborne . 2022-12-28

MORE AT Google

Go here at least once a week, great food and great staff, its our preferred Blackpool Nandos over the one in town. Nothing wrong with the nandos in town, just prefer it here…

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mikesU6880EY . 2022-12-27

MORE AT TripAdvisor

Just nandos can't really go wrong, chicken chicken and some more chicken, was really busy service was OK can't complain

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craigrE7247IK . 2022-12-16

MORE AT TripAdvisor

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British
outdoor_seating_124225takeaway_124225delivery_124225

What a pre-Christmas disappointment. I am fuming. Despite booking weeks ago, the dog-friendly part of the restaurant was apparently overbooked so we had to sit in the bar area, elsewhere. The manager was reluctant to accept that it was their fault, preferring to suggest that I had made a mistake with my booking had omitted information about bringing a dog, which I had not. She implied that I had made up the dog inclusion, which I had not, as confirmed by the booking confirmation email. She denied calling me a liar, but . . . . . . . . make up your own mind. To make matters worse, we waited one hour before a starter arrived, and nearly a second hour before the main course. The ribeye steak on the menu had been replaced by a sirloin steak (still at the same price, of course) , which proved to be inedible. The steak knife was simply not up to the job. Staff were distant, although the manager told us we had had a waitress at our table "incessantly" - plainly not true. Rarely have I had such an unpleasant experience at a restaurant, and it has ruined what was planned to be a special occasion - it is not often I wear clean socks. So, to summarise, a long wait, inedible food, an inefficient online booking system, staff who like to blame the customers in an accusatory way - I shall not be back.