Nando's Birmingham - New Street in Birmingham

We visit the nandos at new street Station on monthly basis, so we are regulars and it been amazing especially with lovely Sharon, she always go extra mile to give us an excellent experience. The service is great compare to some different branches we visited, so we now decided to stick to the new street branch.

One of the best Nandos I've ever been to, place was spotless, service was really good staff very friendly 10/10 would visit again

Food was amazing Staff were really friendly and attentive Great customer service Will go again

We didn't like that it was all digital, we had to do both ordering and paying via QR; we would have liked more treatment with the patient; We only saw the waiter when he brought us the food. When we sat down to eat they sat us very close to those next to us and we didn't have much privacy.

Food gave food poisoning to my girlfriend because the burger was undercooked. NEED THAT kitchen staff fired.

Managers over work their staff 2/10

Paisley was lovely always catering to customers needs x

Just a regular Nando's, but the staff were very attentive and made sure we were happy with everything.

I don’t usually write many reviews but the service we received was impeccable. Our waitress Sharon was so kind. We had our 6 month old baby with us and she really went out of her way to make sure we were looked after. I also noticed she was going from table to table ensuring everyone was happy. Very hard working! Thank you to Sharon for being so lovely!

The food was great as always however it was the service that made our visit amazing. Craig specifically had great customer service skills and make sure we were okay with everything throughout our entire lunch. Definitely recommend!

Nice quality food in a lively restaurant.

Nando’s never ever disappoints me, amazing food. I ordered half chicken with 2 sides. Best halal option

Came in waited to be seated Was told to wait 15 minutes to get a table which me and my friend waited in the waiting area for and then after 15 minutes we seen people who had come after us being seated we then went up after 25 minutes to be told he had already called me which was a lie and then he had said I came up to me which again was lie then he had said he can us a table Service was very bad that me n my friend left before we even got seated

Always quick service on a lunch time and having recently been diagnosed with food allergies they were really good on that front. I'd say this is a good place to go for people who have allergies / intolerances, I even got a gluten free flag on my meal!

When i walked in, i was greeted and taken to my table by a lovely young lady. After that, an extremely kind member of staff called messiah provided an amazing experience through his customer service and hospitality skills. Truly made my experience

Great little spot for some food.

My friend and I came in recently and the staff were so absolutely sweet and helpful and made us feel so welcome and truly went above and beyond with assisting us especially Natty and Kadeem - made the experience so lovely, thank you so much ❤️

Great customer service from Nick very friendly and welcoming :)

Basic Nando’s, you get what you expect. No different from any other branch, the corner booths are the best seating in this restaurant, chicken always on point and as usual the bottomless ice cream is a must !!

Friendly and helpful waitstaff, delicious food served pretty fast! The manager helped me navigate allergy menus and the food was filling. Will go again next time I'm in Birmingham.

The best restaurants in Birmingham...

The customer care was incredible. Thank you for being so nice! Food was top notch as usual. Table we got was great and so was the general atmosphere. 13/09/24

Chicken was luke warm, bun slightly part baked, fries warm and soggy.

I’ll be honest I love nandos, but today’s experince has really put me off coming to this place. When I walked in no one greeted or sat us down, didn’t think nothing off it as I saw people lining up directly to the till. 15 min in the line and by the time I got to the till the lady who was at the till just walked off and went somewhere else even thought she could have said bare with me a moment just walked passed us like we don’t exist. Eventually she came back asked us if we eating in or taking out. Told her we eating in, she then asked the table number we told her we haven’t been sat and could see everyone lining up directly to the till and then going to a table. She goes no, line up again and eventually someone will sit us down. Even when we said the people in front of us got sat down after the order why do we have to line up again she mentioned no this not how we do it. Felt like a place we wasn’t welcomed in. Worked in food myself so tried giving them the benefit of the doubt but you can just tell when someone is trying to a C*#T. Never coming again.

Went to Nando's yesterday for lunch. The food was delicious and Natty provided wonderful service :)))

Had a great experience at New Street! Good sized protions and good service from staff, and a lovely member of staff called Natty gave me a complimentary slice of cake as I was celebrating my birthday. Certainly one of the best Nandos in the city!

Chilel was very polite and service was fast👍

Incredibly grateful for Sonya’s amazing customer service, going out of her way to help us and doing things not expected of her job role. You were a MASSIVE help thank you so much.

Decent for the chain, although service is somewhat slow in their busy periods.

Had a fantastic dine-in experience at this halal Nando's at the heart of Birmingham centre! The food was delicious, fresh and perfectly cooked. The staff were friendly, and the atmosphere was vibrant.

Can’t beat a Nando’s, always love coming to this branch due to the lovely atmosphere. The staff are always friendly and accommodating! Do expect roughly a 10 minute wait though which has been the case every time I’ve gone, no fault of the restaurants’ it’s a popular spot!

Tysm to Sharon for the amazing hospitality and cosy booth. Food was mid.

Didn't have a reservation but within 10 min I was seated. Great service.

Advised it was a 10 minute wait which we were fine with only for it to get to 30 minutes and everyone around us was being seated when we asked how much longer they said we had already been seated ? And then the same happened with the food, people being seated well after us receiving their mains before we even had our starters. And when the mains eventually came they were cold but after already being there an hour and a half we just wanted to leave. £50 down the drain a most unenjoyable experience

What a disappointment. My wife is post-partum. She fancied a Nandos on a Tuesday evening... We got to this place at roughly 8:55pm, with 4 weeks old baby in pram. Front of house took a while to get to us as we waited by the front door... Not too long a wait so it's reasonable and I have no issues with that. We were told we'd need to wait 10 to 15 mins before we could be seated... Restaurant looked understaffed. It was busy with the ground floor almost full but only 4 or 5 front of house staff. Agqin, we appreciated the need to wait and reserved a table then went to sot by the fountains just outside. Returning after 15 mins we were promptly seated (though I seemed to see what looked like a manager telling our server they were full and the server telling her we'd been there 15 mins ago and booked a table on their instruction.. but perhaps I misobserved). So far, no issues and everything was understandable. I placed our order (halloumi starter, xl wings (15 wings and 4 regular sides or 2 large sides, and 2 drinks)) and went to the rest room. Upon my return my wife informed me that a waitress had told her we couldn't have the xl wings as the kitchen had run out of wings, they also didn't have boneless thighs and some other item. But they had half chicken, quarter chicken etc... we decided we'd take a refund and just return home... Couldn't they just chop up some of the whole chicken to make up the wings or boneless thighs? Anyway, opted for a refund and the waitress lead us to the tills where her supervisor/manager was to issue the refund. I then got asked in a very moody tone "what, you want all of it refunded?" "Yes, we've not had anything to eat or drink"... What did she think I wanted? To eat some halloumi, drink some coke and call it a meal?! Got the refund and left promptly. Ordered a takeout from a competitor during the drive home. I cannot recommend this place as I did not get the cha ce to taste the food. My dealings with staff were mixed, some polite and one that seemed moody. It's a real shame. Second time I've tried this restaurant and second time I've not eaten there (last time was a booking I tried to make on valentine's day and was told they weren't taking table bookings.. it was all walkins that day)

The third time they managed to prepare the right dish, the garnish arrived 30 minutes later. Very unprofessional.

Thank you to Melissa the manager at this branch. She accommodated for my autistic daughter and was very efficient in bringing her food out. Thank you for your excellent service.

Food is really tasty and customer service is on top, staff is very friendly and helpful,highly recommended.

Everytime I have a delivery from new street nandos peri peri drizzle is missing. This has happened at least 10 times in last year. All Bianca assistant manger can say, is I will talk to the staff. What a joke!! Service is terrible.

Nandos new st discusting cold food Staff moody low class service will never return again

the chicken was squishy, soft and PINK!!! made me and my friends feel physically sick, i do not recommend. the staff member gaslighted us into thinking it was normal and did not accept reasonable criticism, absoloutley discusting.

Lunchtime, great service, and disnt wait long for food.

Really disappointed with our recent trip to Nandos. Usually a great experience. The servers seemed very unhappy and a little despondent. Food not up to normal standard. Barely any halloumi in the wrap. Such a shame!

Can never fault nandoes quality... The place didn't look too busy but it took over 25 minutes for our starters to arrive and even then I had to go pick it up. Might be an app issue but wasn't impressed as kids were getting irritated

Food and service much better, place looks cleaner ans some maintenance sorted , nice to see improvements

Ambience good but when we got it, the staff who saw us ignored us and acted busy until the probably the manager and supervisor came to attend to us. But we had a good meal thereafter.

Nando's reliable as always ...one of two restaurants in the heart of the city ..

The food was great. Service was okay, although food took longer than expected and some items were missing. However, a kind waiter helped us and got everything sorted ASAP.

Food is very nasty and very expensive I don't like it waste of money me and my friend go there we are two bite only 😣sorry to say waste my money

Food was really nice 1st time I have been to this branch and I would highly recommend it.

Food was just about cooked. Upon arrival, one of the managers (tall women with braids) was extremely rude and requires training on how to speak to customers and to smile. She put us on this table but it was extremely cold as the door kept opening. So we asked to sit further down, only to be told they were for four or more customers only. However, the group before us got seated there despite being three people and other tables available. i just feel she thought as we look different, we should get different treatment (which wasnt nice but thats how it made me feel). Wolverhampton branch much nicer. EDIT IN RESPONSE: the food was not cold, your manager was rude and requires training.

Tasty food and lovely service despite it being very late.

If you want to eat Nandos chicken plus French fries, coming here could be the answer. The chicken is grilled without being burnt, the chicken skin is still smooth. Ask the waiter for a glass to fill with water and ice cubes. If you order a soda drink, you can refill it as much as you like. If you don't finish eating your food on the spot, just ask for a box to take home.

A great nandos experience. Seated relatively quickly, very friendly staff, food came out quickly and was very hot and tasty. Well done!

Overall the experience in this Nandos was good. The food was fantastic and beautifully cooked. I got the sunset burger and two sides which were chips and mash which were cooked to perfection so all good in that regard. However, I had to wait 40-45 minutes for my food and the restaurant did not appear to be at full capacity. At one point I had to ask a member of staff about how long it will take for my food to be served which he replied he will check for me. It appeared that my food was sitting on the hot food counter and no one thought to bring it to me. Location Is good right in the heart of the city centre, staff are friendly, and their is a lovely vibe to the restaurant.

Ordered 4 boneless chicken thighs with peri chips and creamy mash. Highly recommend

This place has gone really down. We saw our food just lying there getting cold no staff was there to hand over the food to the tables and we saw our food getting cold and the staff was just pottering doing absolutely nothing. Upon telling one of the staff members she brought our plates to us that had been lying there for 15 mins all cold. Vvv disappointing.

sat in me couch and thought: "i'd fancy me a cheeky nando's" so off i went

We went to this restaurant before heading to a show across the street. They seated us in a nice spot, a booth that was quite far away from everyone else. We were in a bit of a rush and were surprised at how quickly the food arrived. It tasted just as good as the food at every other Nando's we had been to before. It was nicely decorated and the lighting was impressive, adding to the atmosphere.

Had ordered and received an incorrect order, had then been told i’d be refunded by Terek, as jacob didn’t pack order correctly. Didn’t receive my refund, had rung the store to speak to store manager Sharon she was disrespectful and told me she won’t be refunding me. Well if thats the case, why was I promised by one of your staff members and didn’t receive the refund. She had then gone back and forth with myself regarding this refund, she had then rudely cut the call off. Won’t ever be ordering from this store again, I was a regular customer ordering EVERYDAY for the past 2 weeks via Nando’s website never going to be ordering from this restaurant again. Such disrespectful customer service, rather not come back! AVOID THIS PLACE! Sharon is very disrespectful!

Manger Sharon in this store what a horrible women very rude unprofessional altitude stinks your not on the streets your at work love I don’t know how you became a manger Nando’s you need to have well spoken mangers if u want customers coming back !!!

Really loved the place and the food. There was wait time though.

The staff were so helpful when I visited with my baby. Food was quick and as good as always. The atmosphere was great and we had a really lovely meal.

Tried to dine in and we waited a few minutes at the front to be attended to. A few staff members walked by without any acknowledgment towards us which we didn’t have a massive problem with. But then we finally got seen to and was told to wait a further 2 minutes even though there were visibly available tables. This also wasn’t a big problem as we then went to go sit in the waiting area. The problem was the fact that another couple walked in after those two minutes of us waiting and got seen to and seated straight away. We ended up walking out as it was clear our custom wasn’t wanted at all. Horrible service.

We just went in and got told 5 mins wait so we sat down(2 of us ). Then another couple walks in and gets seated straight away. Shameful! Any other nandos in town does a better job. If I could give a 0 star I really would not the first time this happened at this nandos.

Very busy store in the heart of Birmingham, I did a collection order i arrived 10 minutes early and the order still took 30 minutes. The staff were pleasent and polite although not too attentive and kept advising 5 mins every 10 minutes. Food was cooked to a good standard though and I would try again.

Came with friend before we studied. Bianca had us seated within 10 minutes on a busy Friday. Timi made sure I had my drink glass I ordered through the app. Experience was great !

Bianca made the atmosphere of the restaurant a lovely one. She helped us all the way through our time we were here to eat. Brilliant service provided by her too. Very welcoming and radiates good energy. You’re a gem Bianca 🖤

Nice food and helpful staff. Portuguese people: they have Sagres :)))))))

The service was okay. Few staff just looks miserable, almost like they couldn’t be bothered. However after coming home. My partner and myself ended up in severe abdominal cramps and ended up on the toilet for a few hours. After that we both then started feeling incredibly sick. I did throw up. I ended up with food poisoning!!!!

The butterfly chicken was very very dry and hard. I mentioned it and was told this was how it was supposed to be. To be fair, we had eaten half of it but it wasn’t enjoyable.. When somebody came to ask if our food was ok later I said not really but they just walked off.. we did finish the food. It was edible but I expected better.. will go elsewhere next time Also, floor was very dirty, toilets had vomit in and the chair had food on it. I know it’s busy but it was a bit of a shocker.

The staff were really nice and attentive. The food was good.

Excellent staff members! Very professional and kind! I got sat down to a seat, then a staff member changed my seat to another table. Then when I went to go order my food, my table was taken and then another staff member had to sit me down to another table. I was frustrated as I’ve had a long journey. Before you know it. They staff both came to me and apologised and asked me what free drink I like and then the other staff gave me a full refund with my meal. So I ate for free! So so caring these staff members are.

The food was really bad.It had no taste!The food portions was really small.

I regret to say that my recent experience at ABC Restaurant left much to be desired. The food lacked any discernible flavor, leaving me utterly underwhelmed. Despite the promising menu, each dish fell flat and failed to excite my taste buds. Disappointing, to say the least.

Had a nice meal there. Loved the chicken breast. Had some cool afro beats playing while i was there. Loved it

Food was great staff were great service was extremely slow we waited 40 minutes just for our food

At Nando's, Sharon's outstanding service elevated my dining experience. She ensured my condiments were promptly delivered, adding a personal touch to my visit. The flame-grilled peri-peri chicken was juicy and flavorful, perfectly complemented by their signature sauce. Sharon's attentive management made this visit stand out, surpassing experiences at other Nando's locations. With delicious food and exceptional service, Nando's remains a top choice for a memorable meal.

Sharon gave us great service today and truly added to the experience.

SHARON... What an absolute superstar she is. She is a friend in the good times. A shoulder to cry on in the hard times and a reliable rock in the uncertain times. I laughed, cried and had a thoroughly enjoyable time.

Nando's in Birmingham offers a delightful dining experience, especially for those seeking halal options. With its reasonable prices, it's a great choice for both casual meals and special occasions. The staff members are friendly and accommodating, adding to the overall pleasant atmosphere. While the service can be a bit slow at times, the delicious food and inviting ambiance make it worth the wait. Additionally, Nando's provides a welcoming dates for breaking fast during Ramadan, making it a popular choice for those observing the holy month.

After trying Nandos in Qatar 🇶🇦 this was my first experience in uk 🇬🇧 This place has very nice infrastructure and very quick service I was warmly welcomed by the receptionist Even it was too busy at that time The most amazing thing here was sitting on the table and place your order through QR code and food reaches your table I was fastening and they have provided me dates too . I have ordered butterfly burgers with sides Which were very delicious .

Just had a lovely meal, 2 adults and 3 children. The children all wanted to order and pay for their own meals at the till seperately. The lady at the till, Sharon, was so kind and patient with them, super friendly and helpful. At the end of our meal, she even sent over 3 complimentary bowls of ice cream for the children. Food was brilliant and service from all staff we encountered was exceptional. Thank you ☺️

The atmosphere and the food was amazing. The boys enjoyed the customer service and Sharon was exceptional in all aspects concerning customer care. Great service from all members of staff. Thank you for making our lunch meals incredible.

Food was dry, items not available and service slow

Good food. The girl giving us our food seemed annoyed and kind of threw our plates down. Could have just been a bad day though.

Excellent evening, fresh hot perfect chicken and side, staff were very welcoming and helpfull. Couldnt ask for more.

Bianca at Nando's Birmingham New Street delivered exceptional service, setting a new standard for excellence. From her warm welcome to her attentive care throughout the meal, Bianca's professionalism and friendliness made for a memorable dining experience. Her outstanding service surpassed any previous experiences at Nando's. She's undoubtedly an asset to the team and worth seeking out for an exceptional dining experience.

Came in alone to a really busy restaurant at lunchtime, food was great as ever and a special thanks to Bianca who found me a table despite me being alone and made sure I was looked after! Thanks and see you soon

Good ol' cheeky Nando's. This is a very popular restaurant and at 6pm I had to wait ten minutes to be seated. Ordering is done via QR-code (I hate that) or at the bar (not ideal). The restaurant is a mix between table service and self-service. The food is brought out to you, but you have to get your cutlery and condiments yourself. However, this way you can try the various sauces with their spice levels in a single meal. I had the chicken breast, peas and spicy rice which were certainly nice, but definitively improved with a generous helping of the sauce.

Nando's not only impressed with its outstanding customer service but also delivered on the promise of delicious food. The menu's diverse flavors, coupled with high-quality ingredients, showcased the restaurant's commitment to a satisfying culinary experience. Each bite was a testament to Nando's dedication to both service and culinary excellence.

Pretty good food and reasonably priced. Staff really friendly.

Reset on the table right near the stairs I don't think a table should be sat there. Nando's no matter where you go tastes the same then they better. It's shame that there is not many halal restaurants and trying to find this one was quite hard. If you are disabled person and need to go to the washroom do not choose this restaurant.

You can find anything at Birmingham station, it needs no introduction

Chilel was very polite - and helpful!

Service at 26.01.24 time at 16:42 hostess is make me to much nervous. Like food is good bc im liked nandos from Wood green .

Been standing here for 15 minutes and no one has come to seat me and my family

We went nice and early, literally moments after they opened. Was greeted with a warm welcome and a happy smile. Nothing was too much. We requested certain seats in the restaurant and was told we can sit anywhere we like. Amazing. Got the food ordered via the app which was simple and and straightforward. Firstly had a member of staff turn up with plates and empty glasses for drinks we ordered. Food arrived shortly later and it was amazingly fresh hot and just perfect. Requested extra peri peri salt and was handed sachets instantly with no question. We enjoyed our meal and whilst eating we was asked if everything was OK with meal and obviously it was amazing. As usual ordered more food than was required and we asked for a container for a take away and the staff was more than happy to assist. Great service and great food. Highly recommend this branch. To all the staff - THANK YOU.

Appreciate the lower star reviews 🤣. This is probably the worst nandos I ever visited. Staffs are busy ok talking with themselves hanging around the kitchen and back. Ordered the chicken medium hot which came lemon and herb. No cutleries I went to check for cutleries 3 times but they didn’t had any so i had to smash the chicken with a spoon. Even I asked one of the staff go get me a knife and fork he said yes but I kept on waiting….. No cross checking if everything alright. Ordered a cheesecake which came on a broken plate was supposed to served with cream on side but they didn’t served me that and the cake was frozen from inside.

I came to have diner tonight. We were 3 adults plus a baby in a buggy. The girl at the door told us it is a 15-20 minute wait which we said it was fine. After the time waiting the girl take us to a table where there is no space for the buggy and tell us to leave the buggy somewhere at the back of the restaurant mat which I was confused and asked her then what am I supposed to do with the baby and she says what about a high chair (bare in mind my baby is less than 2 weeks old so obviously that’s impossible). I am really annoyed because if they know we come with a buggy why would they give me a table with no space for a buggy? They didn’t give me any solution and had to leave having made me loose my time. Really bad service. This has to improve.