Nando's - Birmingham, Broad Street in Birmingham

The manager was fantastic! Top bloke!

Enjoyable for a big city not as good as northampton

One of my preferred establishments in Birmingham and the highest-rated Nando's restaurant in the West Midlands region. I have consistently enjoyed visiting this establishment due to the exceptional quality, taste, and flavor of their chicken dishes. During my recent visit, I opted to try their salad bowl. Regrettably, I discovered a strand of hair in my meal. Upon raising concerns regarding hygiene standards, I anticipated and requested that the dish be replaced and a new one prepared. However, the staff merely removed the hair and appeared to have added more rice to the bowl. Understandably, this incident left me feeling uneasy and unable to fully enjoy my meal.

Nice and friendly friendly service from ibi was polite and friendly and made sure I was satisfied

We visited this Nandos for dinner after driving in from London. We went in around 8 pm on a Saturday evening. The restaurant was very busy, even the waiting area was full. We were asked if we can wait for 15 minutes and our name was taken down. We did get a table after 15 minutes. Food: I ordered a half chicken platter with two sides. My wife ordered the butterfly chicken. My chicken was dry, it seemed like it was cooked in a hurry. The mash was also not very creamy. Service: This is where this place is different. The gentleman who ushered us in was wonderful. He was polite, warm and even found the time to take a baby on his lap. The waiters were working very hard and was pretty attentive.

Hi I would just like to give some feedback. I went to nandos in Birmingham broad street today and was so impressed. Obviously the food was superb as always but I was even more impressed with the service. The manager Dan served me who was very friendly and there is also another lady manager today too who again was just really nice. Currently nandos broad st are employing a lovely gentleman who has a hearing impairment . I notice she was so kind when speaking to her colleague. She communicated very well with him so that he was able to follow her instructions clearly as were her colleagues Dan and Danny. The team at nandos broad st defos need some recognition this is not the first time I have interacted with these three managers and they are amazing every time I go so thank you. Your service made my meal 10000 times better and your kindness does not only extend to your customers but your colleagues too. The gentleman with the hearing impairment was amazing too as he helped my kids get their ice cream they all really go the extra mile . Thank you

I went to the Birmingham branch near the Five Guys Restaurant. I am not good at English. I was greeted by the employee Jade. I think her name was Jade. She was very cooperative with me and was using the translator on the mobile phone to know what to say to her. Thank you. Thank you for your cooperation and service ♥️

Came in on a busy Sunday night but service was so fast and great food. The waiter took care of us incredibly well. All the staff were happy and joking with us even with how busy it was! Really lovely, highly recommend!

We ordered on deliveroo, we paid extra for priority delivery but it still managed to take over an hour - not acceptable! then when the food arrived we were missing 3 dishes therefore my two friends were unable to eat dinner after not having food all day. i am disappointed and appalled by my experience with nando’s today. after contacting deliveroo we were only refunded 26£ of our 91£ order although this is appreciated this doesn’t compensate for the lack of food. i will not be ordering nando’s on deliveroo ever again. we are not happy.

Great customer service the staff are so friendly. My regular Nando’s now will keep coming going back.

Popped into Nandos with my large extended family. Most unfriendly manager on God’s green earth. Short reddish hair with checked shirt. No name badge (surprise surprise). She was very unpleasant and treated us like we were an inconvenience from the moment we walked in. She was short with the kids and downright rude to the adults. Maybe she simply didn’t like the colour of our money 🤷🏾‍♀️ The rest of the staff were pleasant enough but she ruined the whole experience single-handedly. Love Nandos but won’t be coming here again.

Everytime I go to nandos staff go above and beyond as I have an allergy. Staff were so welcoming and friendly. The food was so nice.Thank you to the team for going above and beyond.I will definitely be coming back soon 😀

Waited half an hour for our food to take out as we were told to sit down when we came in but once we received our food it was luke warm, the chips were cold and the sweetcorn was burned. The chicken was nice but were disappointed to wait so long and not enjoy much of our food.

Good food, plenty of choice. Service was excellent, with very friendly and helpful staff.

the best restaurant you can visit in Birmingham.... Still the best choice 👌

Today was the second time I’ve visited recently and they have run out of chicken thighs. We were there an hour and a half before closing and they still didn’t have enough. Nandos either needs to be better prepared or close earlier. Very disappointing this time as I was seconds away from ordering it the table only for it to be removed from the basket.

Great place and location, tasty meals, lovely atmosphere and friendly staff!

Food was mainly good. Just a bit disappointed with the service. The tall manager in the blue shirt with the baseball has no skills in customer service. Brought over bottles over water with no glasses. I had to get up and ask for glasses. He didn't even say anything, just silently handed me the glasses and then looked away. I didn't get butter with my corn on cob, when I asked about it I was given a cold one.

Duku was exceptional. He was very attentive and made sure we had everything we needed. He was very pleasant and approachable and friendly. Shout out to the chefs, kitchen staff and the amazing and wonderful floor staff!

Amazing service from our waiter today. Didn’t remember his name but he was brilliant.

Great nandos and shout out to Danny one of the best hosts in birmingham for sure

Good place to taste a grilled chicken. Good quality but smallish portions. Nice staff and service. They claim that their chicken is halal.

duko, danny and saeedwere amazing and trrated us extremely comfortably and the food came very quick 🩷🩷 definitely will be coming here again

We came in at a relatively quiet time and the food was good and came in at a quick time. I wanted to write this review as one server in particular made this experience go above and beyond for us. Daylam was really nice and made sure we had everything we needed and knew what was needed without asking for it thank you!

Amazing food and staff thank you Hassan especially

Fairly quiet and well staffed however took over 20 minutes to receive drinks, food was lukewarm, chicken bones left under the table and we were not checked on once

Went in to make an order for take out - quarter chicken with two sides. Service was quick but when I was handed my food I noticed the bag was very light. I opened the box of chips and it was barely half full. I asked if this was normal and the staff member on duty took it to the kitchen to have it filled. When I got home I realized the quarter chicken was just a small chicken leg, not a real quarter chicken, as this would at least include a wing too. Conclusion, it tasted nice but the portions are too small (practically a child's meal if you consider what I was originally given) and it's in no way worth almost 12£ for a take away meal.

Great service...family friendly service💯👍🏻

Usually the food is good, however a couple of weeks ago it was the most tasteless chicken I have ever eaten at nandos, we didn't have time to get it changed as had a movie booked. However the manager did say to say next time.

very nice experience was served by Danny who was very helpful and efficient

Asked for lemon and herb chicken wings platter the chips were ok the chicken wings were dry and very bland could not eat them sat for an hour not one person came to see if we were ok if the food was ok it's like we were invisible while the staff stood around chatting and laughing serving everyone else I was sat with my disabled child the service was very poor the last time I came in it was not like this the staff on today was not friendly so I complained someone came to my table and asked what was the problem he turned round and said you should of gone to the counter and sorted it no some one should of come to me at least after my food was served to see If the food was ok I sat for a whole hour no one asked,, my sons disabled so no I'm not leaving him alone at the table plus I suffer from anxiety It took alot for me to take him out for a treat today. And don't insult me by a message back saying your sorry this happened anda you will let the manager at nandos know I already told him and he was rude no manners or how to deal with customers foods gone down hill here never even offered me a refund don't recommend eating here if you don't want to waste your money then again who knows maybe he was racist or the fact my child had downs

Very nice place. Staff were very good and service nice and very friendly. Good place the Broad way plaza. Birmingham.

Always a good place to eat. Genuinely very nice food. When delivered previously can be a bit cold.

Excellent food with rude manager & server

Amazing food and great service!

Thank God this Nando's open till late, good food and nice customer service

bit of a mare in there, but the chicken was very nice indeed, even though they didn't have any wings. how can a chicken restaurant not have any wings?

Dry and unseasoned chicken. Plane chicken and school food taste better

Food was great. Nicks customer service was 10/10. He was polite, friendly and very welcoming. Would highly recommend.

Perfect food, and service. Music? Lacking!

If you want to eat warm food don’t come to Nando’s because apparently it’s not possible to get hot food at Nando’s according to the waiter who was standing next to my table and shouting the loaded fries are warm when they were absolutely cold terrible service really is a joke of a establishment

The Manager is an angry, unprofessional person, and by the way, when I tried to talk to him about it he barely gave me a chance to discuss it and rudely told me to get out of his damn restaurant!

The shop was relatively empty yet it took roughly 25 minutes to receive our food and it was the worst Nando’s food I have ever eaten. As you can see they thought it was okay to serve this it’s pure black like don’t you look at that and say maybe we should make it again? The food was lukewarm which makes it even worse because why did we wait that long to receive the food then? The grilled butterfly chicken was only cooked on one side which they burnt to a crisp and it was extremely dry. We would definitely be avoiding coming to this specific Nando’s.

Been here after a very long time and must admit, was pleasantly surprised!! Place still buzzing and managers were pleasant enough. Girl on the till looked alittle lost and uninterested when she was taking my order. She was literally looking around elsewhere whilst speaking to me, was alittle annoyed but put it down to lack of life experience and general people skills/manners, luckily it didn't affect the chicken being cooked to perfection! 😄😄.. Keep up the good work peeps! (Oh, and plz train your staff to dk better on the tills)

Good food portions of fries was tiny with full platter staff was good yet Altho empty still had to wait 15 to 20 min

The service was exceptional we come to this Nando’s all the time and we always feel very welcomed. Today we were lucky and received a free drink and a free side from Duco. Thanks so much.

The food as usual in any other Nandos was amazing, but the service was average as the time taken to get a seat in a fairly empty restaurant seemed to be more than required.

Service in this place is amazing especially Sarah where can I start everything about this individual is amazing very polite very helpful Goes out here way to help this individual need a pay rise definitely keep up the hard work Sarah and keep smiling me and my family will definitely be coming back here again once again thank your for your service Sarah 10/10

Great service every time - even when it's busy, the staff are very clearly doing their best to be as efficient as possible to get everyone a seat and get their food ready. The interior is nice and spacious and rarely feels cramped no matter where you end up sitting. The food is always fantastic (plenty of halal options) - have only dropped a star as sometimes the chicken is a little bit cold by the time it gets to us, and it's happened a few times, but besides that it's great and would recommend 👍

It was during the day so a but quiet but I'm sure evenings are very busy. Staff were so welcoming and helpful

Amazing customer service from Sarah, lovely lady always helping and sorting everything out. So polite, willing to always accommodate customers needs.

I’ve honestly never had service as good as this in a chain. The staff were so friendly and happy to help. The manager in particular was so accommodating even though all of us weren’t planning on eating food - just a great vibe for a classic Nando’s!

Absolutely appalling customer service. Sat down for 2 minutes and the waiter spills cleaning products all over me. He didn’t have the audacity to apologise and further claims i must leave due to my outburst. Nando’s needs to invest in training their staff members.

Usually, I have a good time eating here.However, disappointingly I recently came here to eat again expecting the same good quality of food only to receive my coleslaw to taste sour and gone off. Basically inedible to eat without thinking I would be sick if I attempted to finish it. I also had chicken that was dry and crumbling. The food and service seemed rushed as they wanted me and my company at the time out so no care was put into the food . I requested for a refund and customer service did absolutely nothing to resolve my issue, horrible.

Food was great, staff were super friendly and helpful

What a star! The name on the receipt was Danny, but honestly the team were working hard. A very busy Tuesday, I arrived 10 mins early for my order. Totally fine, I was just keen for some good food. Well, Danny and all the staff made me feel welcome, and attended to waiting for my order. Would definitely order from this Nando’s again😃

Food was nice staff were lovely and I would recommend this place. Only thing there pieces of chicken are small please give good portion size chicken.

It took over an hour and half to get a table. Chicken was extremely dry and tasteless. The chicken breast also had unexpected bones in it. Overall disappointed.

I must share this stunning experience! Our party of 6 were received with great courtesy by manager (and staff), fed with alactrity and professionalism, and granted a special special favour and gift by manager -who refused recompence This manager is a credit to the Nando brand! Today: 23/04/24

Fairly standard Nando's. Very busy being on Broad Street. Food was standard but still tasted good. Was a little disappointed with the portion size and lack of Peri-Salt. Always a big fan of Nando's though.

Great as ever, excellent service great food and best staff. Thanks

Lovely food, service was nice. I had a lovely time

Excellent service and friendly staff

Absolutely top-notch service! We rocked up at the restaurant pretty late due to our delayed flight home, but luckily Nando’s was still kicking. The staff were proper considerate, offering us drinks when our bottomless glasses didn’t rock up straight after we ordered our nosh. Food was spot on as usual, making it our definite go-to joint near home.

Really happy with our visit to this branch whilst visiting Birmingham. Staff were absolutely fantastic and really good with the kids. Food was brought out pretty quickly and was spot on. Only let down by the fact the water machine and frozen yogurt machine were not working. Restaurant is kept clean and tidy and staff were attentive throughout the visit.

I loved the food and the environment was neat 👌

You know what you're getting at a Nandos, it would have been a 5 but the chips were not as hot as they could have been.

The food was quite good, the garlic bread needs to be toasted a bit tho.

Good food 🥑🥝 lot's of choice too crowded though

Delicious meal & great staff. The store manager was really friendly and helped us celebrate our friends birthday! :)

Food was lovely, love atmosphere staff were friendly

Fab meal, great customer service and lovely atmosphere. Went there for a birthday celebration and he gave us desserts on the house - great customer service and lovely manager!

The staff are friendly and will always try to accommodate where possible also offering vegetarian and halal. The food always tastes great and staff will always make sure you’re enjoying the food 🤩 10/10 for the team in this branch.

Haven’t been Nando’s in ages, but it was amazing 😻 service could have been better, they were all busy! I understand..

Got takeaway and good quickish service.

Best Nando’s In Birmingham big up to nick well spoken and great service will be back !

The dining experience hasn't changed over the 15 since I last bee here. I think he restaurant is in need of an update. The food was ok, but we had a long wait to be seated and to get our food.

Food was great , served by gavin and he was great smiles all around Thankyou for our visit

When I used to go there in 2015, the service was very fast. They changed somethings for the better, but miss the old atmosphere. Its still amazing food wise and everything but before used to be more welcoming.

Good place for a quick bite or a meal. Nando's menu is always good and you will definitely find something of your liking.

Visited for a collection, Bianca was exceptional, excellent service, packed well and very friendly, will definately visit again

Your fairly standard Nandos. As with most restaurants, seems to be moving towards less waiter interactions but the waiters do pop around to make sure everything is fine.

Great customer service. I made an error on my order and Bianca the assistant manager sorted it out. Thankyou

I come here with my children maybe twice a month for our takeaway days and I look forward to the experience and the food. I have never been disappointed. I would also love to give a big shout out to Danny who serves us almost all the time and looks after us, he’s just soo cheerful and happy, makes me and my children’s Nando’s experience even better.

Very positive experience here, special thanks to the lovely team who looked after us on my little sisters birthday dinner! Food and service was perfect 😊

I had a fantastic experience at Nando's Broad Street! The Romanian manager stood out with exceptional service, making our visit truly enjoyable. His professionalism and friendliness deserve recognition; he undoubtedly deserves a raise. The entire staff created a welcoming atmosphere, and the overall dining experience exceeded my expectations. Highly recommend! Shahriwar

Very quick service for a Saturday evening.

Thank you, don't know the name of the person who served us, but it was a brilliant one. Thanks again 👍😊

Lovely welcome and service from staff. Luka and the team were really helpful with me and my little one. Many thanks! <3

Very bad attitude, way of speaking to people Very poor, bad approach, I’m normally not a person who gives one star

All the staff were super friendly and attentive. Food came out quick and was perfect. Best nandos I've been to in a while. Everything on point!

We got Take Out, and it was ready right when we arrived. Staff was really friendly and welcoming, everything was nice and tidy. We'll be coming back!

Been here few times before it was nice and his time we went around 10.20 pm and they told us that are closing early so can’t give us the table even tho there’s no updates on their website or anything their closing time is 11 spoke to manager he kept on saying we can’t give you a table and wouldn’t give us a reason very rude manager and the two white waitress never coming back to Nandos.

Very bad service we walked in staff didn’t wanna know us they didn’t give us the table telling us they closing early even tho there were quite few tables dinning in restaurant closing timming is 11pm on hey told us at 10.20 pm that they are close and we can’t dine in been there before once and we were given table at 10.40pm there was no problem. Staff was very rude in professional specially two white waitress and Asian manager.

Genuinely amazing staff chicken was actually perfect and the service exceeded my expectations.

Can’t get your order right. Really not rocket science. Avoid if you order delivery here. Careless

Order was missing so many things and when we called and spoke with JENNI the manager she was very blunt and advised everything was packed when the driver advised he had given everything that was provided from Nando’s rather then taking accountability for leaving out some of the items we was just fobbed off and was told to report it to deliveroo. Over £80 over and it was just throw together with no care at all never again

The food from this restaurant is always over exceeding standards, I absolutely love it. The service from the staff, always kind and attentive. Well done broadstreet 👊🏽

The food was absolutely amazing, we asked for the chefs name it was Anastasia, amazing customer service couldn’t ask for a better night or food , 10/10 !

Exceptional table service from Nadia too, even though it was a crazy night she still made our table feel special and ensured us we had a good night