Nando's - Baker Street in City of London, Westminster

I come in everyday for a Caesar salad with chicken and haloumi, I’ve eaten in and I’ve gotten takeaway many times. Today the takeaway was DISGUSTING BLAND and hardly any sauce? No Parmesan cheese? I paid over £15 for salad that had no flavour and tasted like grass. I then called to complain and was told ‘I made the salad that’s strange, As if I’m going to lie about a salad ? very disappointed, the manager said she made the salad ? I guess she needs more training. In the photos you can see the difference between the salads.

Had a really nice experience, young man named Uzair went above and beyond making sure we had a good time. Really friendly and inviting staff.

First time at a Nando’s and thought it was delicious.

Remote ordering but impeccable service with a smile too. Hearty and tasty meal. Be careful with spicy or extra spicy taste so choose mild if you can’t stand it. Drink at will. For dessert, the little Portuguese pastel de nata cakes are a real delight. The small drawback is that the basement room is sometimes really noisy in the presence of large families with children, but no worries.

Popped in hungry - had a lovely service and great food. Thank you Abdul and Nadia for always having a smile for me and remembering my usual order. Always a good atmosphere and great food here

Chicken was really good, Nando’s in the UK is miles better than North America. Serving is smaller in the UK however. Service was mid but nothing terrible.

Uk Nando’s is my favourite So coming back here is always a treat …I love Nando’s too yum My craving statisfied And being a Muslim I prefer Halal “BAKER STREET” Nando’s is halal 🫡🫡🫡

Service is good,customer care is perfect.Food is tasty as always.

Excellent food and great customer service. Laura was exceptional.

If you like chicken you are in the right place.

We have visited Nando’s on many occasions and have rarely experienced bad customer service until today. The staff member at the door was friendly and seated us promptly. I had two young children with me, and they were hungry, so I wanted to order their favourite meals. When I went to place our order at the till, I was informed that they had no chicken wings available from the Nandino menu. This was incredibly disappointing, as the kids' menu is already limited, and that was really the only chicken item my kids eat there. The staff member at the till admitted that the only other chicken option was chicken breast, which is dry and tasteless. She also mentioned that I *should* have been informed about this beforehand, which I wasn’t. Had I known, I wouldn’t have sat down, made the kids comfortable, and promised them a meal they couldn’t have. There was no empathy, no apology, and no attempt to rectify the situation. I asked if, on this occasion, given that they failed to inform us in advance, they could offer a quarter chicken as a replacement. It was a firm no. Then, the manager, 'Rabah', was brought in, and he insisted that I either pay adult meal prices for my two young children or order the dry chicken they wouldn’t eat. Clearly, these staff members have no understanding of what it's like to dine with children. Their customer service was non-existent. The manager was dismissive, spoke to me rudely, and walked off. At this point, I was frustrated, but with two hungry children, I had no choice but to pay for three adult meals. When the food arrived, while the chicken itself was fine (I ordered quarter leg pieces), the pricing felt extortionate for one adult and two young kids. On top of that, the broccoli side was overcooked and inedible, and the mac and cheese was rubbery, the entire portion stuck together in one solid piece. Neither was suitable for any person to eat, let alone my children. To make matters worse, when I stepped away to refill drinks, I returned to find that our entire table had been cleared, including my half-eaten meal. At this point, I was completely fed up. A waitress did apologise and offered a replacement meal, but I just wanted to leave. I requested a refund for the meal they had taken away, and I could see staff members deliberating over it, throwing glances in my direction, which made me feel even worse. This was just terrible service and a terrible way to handle the situation, completely unprofessional. The only reason I’m giving a (reluctant) two-star review is that the manager eventually agreed to refund 1 meal ( that was cleared away and taken before I was finished) and some of the food was edible. However, this was far from the quality of service and food I’ve come to expect from Nando’s. *Parents, be mindful of asking what is/ isn't available with little ones.* *Baker Street Nando’s, you need to improve your customer service and ensure that customers are informed of missing menu items *before* they sit down and order. Ideally, don't talk about your customers right in front of them*.

Veronica helped us a lot and was polite waitress this restaurant is a good restaurant and the service was amazing next time I choose Nandos I shall choose this one 🤔

Laura was very helpful, provided excellent service and went above and beyond getting me order earlier and providing additional sauce!

Absolutely terrible experience. Arrived and ordered at 10:30PM. At 11PM, we were informed that our order had been “stolen” by an uber delivery driver. They have a woman working the delivery station whose sole job is sorting orders, so it was obviously her error. The manager offers us a refund (assuming because they are now shut and can’t make our food). As we are getting our refund, the woman organizing the orders has the audacity to say “that’s what you get for ordering at 11PM” when we have been standing in their store for 30 minutes. Never been to a Nandos before and won’t be back

Nando's thus far has been an excellent experience but on this particular day, my chicken was burnt and i couldn't really enjoy the food. I had the option of asking the staff to change the burnt food but i decided to take it anyway... although, it is irresponsible and unprofessional for a restaurant staff to serve such food. My spouse ordered a burger and the bun was also slightly overdone/burnt.

Very clean. Food came out in a quick time. Though, lack of staff and having to order through a QR Code isn't something I enjoy doing.

I grew to like the place. I go there with my university mates. I also noticed that the staff has improved a lot of judging from the positive attitude of Laura from Colombia.

From the states this is 🔥 Ik England got shitty food but this ain’t it

We were very well received and accompanied in this restaurant. Ordering via telephone and QR code is a little complicated at first, but with their free WiFi everything is in order. The waitress was very attentive and the food was really very good. Choice of spicy or not spicy cuisine, and really hearty. Perfect for a short stopover.

Really good! My boyfriend who hasn't eaten at Nando's before loved it. One of my better experiences at Nandos and the staff were great!

everything was amazing.people were very helpful(Laura)WOULD RECOMEND

Nice dining in experience. Chicken was not overcooked thank God

Our server Temz was amazing and so attentive and helpful. I have been a few times and he has always been an absolute delight, always going the extra mile and being so polite! He always makes my experience at Nandos an amazing one.

The chicken is tasty, good service, thanks to Aissata who was super welcoming and very professional.

came all way from lancing and had really good time having my niece came from france

Thank you Ewa for your amazing service FOH. Lots of love the lady with the glitter nails 💜

It was honestly a great vibe. We got our food quickly and without a hassle, and it was delicious. Our waitress, Laura, was extremely welcoming and I would eat here again!

Location is very convenient is it’s close to underground, car park & many shops. Food was delicious (halal as well!). Service was fast and courteous. There is space downstairs too. Good time out

Quite busy but u don't have to wait too long to be seated

The chicken is halal and tender as can be, don't miss the Mac and cheese which is worth the detour!

The orders always come messed up. Very frustrating

Muy buena comida y servicio, estamos muy contentos por el servicio y la comida, pedimos pollo completo y 4 lados todos son muy sabrosos y buenos, una camarera muy servicial Me olvidé de su nombre, todos están esperando personal muy bueno

Laura was amazing 10/10 she’s very professional and true gem. Came in on a solo lunch service was great had to Leave a review before leaving Also did a allergy order which was quick under the 10 min wait

Laura was amazing! She welcome us speaking our language and she was super helpful with the kids!!!

Had an incredible time, the food and atmosphere were both outstanding. The service was top-notch, with Laura going above and beyond—she's truly a gem. 10/10, highly recommend!

Absolutely delightful experience the food is great the staff are great, big thanks to Laura she was very nice and helpful since we have a pregnant lady

Vine aquí para almorzar un fin de semana de invierno. Estaba ocupado a la hora del almuerzo, pero no demasiado y no esperó en absoluto para conseguir una mesa. Sin embargo, le aconsejaría que en un día frío pida una mesa abajo, ya que hacía mucho frío arriba y agradable y tostado abajo.

Came here for lunch on a wintry weekend day. Was busy at lunchtime but not overly so and didn't wait at all to get a table. I would advise however that on a cold day ask for a table downstairs as it was sooo cold upstairs and nice and toasty downstairs.

May, made my experience at Nando's top tier. Her diligence to her craft, in serving the food, to ensuring the place was so tidy was really appreciated. She went above and beyond to make sure the space I was in stayed comfortable and stayed warm. I really appreciate Nando's for giving me such a great member of staff and making my day better, give May Employee of the Month, if such awards exist

I recently visited Nando's Baker Street with a couple of friends and had an amazing dining experience! I ordered the Butterfly Chicken, which was cooked to perfection and fell off the bone. The Garlic Bread was crispy on the outside and soft on the inside, and the Corn on the Cob was grilled to perfection. The Nando's sauces were so tasty , each one having its own different profile making the mouth burst with flavours. The best part? Unlimited drinks! The service was top-notch, with friendly staff who ensured our glasses were always full. Overall, I'd highly recommend Nando's Baker Street for anyone craving delicious Portuguese-inspired food in a vibrant atmosphere. Can't wait to go back!" 5/5 stars.

Superb service, relaxing environment and amazing halal chicken! Thank you team :)

I was visiting London for a week and to be honest this was the best Nandos I ever had. I had Nandos in 3 countries so far, this stands out to be the most amazing one to me.

Great atmosphere before the arsenal match. Service was on top. Great place

Estaba bien, no tan bien porque mi factura se cargó mal y luego trataron de decirme que me llevara el resto de la comida a casa en la que llamé al gerente, tuvo que reembolsarme, así que sí.

Looking for Halal food in London then this is your place.

The food and service was great. But they have a real gem in Laura who is absolutely amazing, her service is incredible and a smile to comfort any sole who may find the food wanting

I recently visited Nando's and was extremely disappointed with both the food and service. I ordered the Spicy Rice Bowl and the Chicken Burger, but when the food arrived, it was cold and unappetizing. It's hard to enjoy a meal when it’s served lukewarm at best. To make matters worse, the staff, including the manager, were incredibly rude. I felt completely ignored and uncomfortable throughout the experience. When I expressed my concerns about the cold food, the manager was dismissive and even seemed to get aggressive, making me feel intimidated and unwelcome. It was completely unacceptable. I’ve been a fan of Nando's in the past, but after this experience, I’m not sure I’ll be returning. Poor food quality and unprofessional staff really ruined what should have been an enjoyable meal. Wouldn’t recommend this location to anyone

The food was amazing even laura she was very helpful and kind one🌹 special thank to her

Very fresh chicken, well cooked, polite staff

Nando's Baker Street: A Hot Mess, Literally and Figuratively This Nando's location single-handedly ruined my opinion of the entire brand. From the moment we walked in, it was a disaster. We were led to the basement, which felt like a sauna – hot, humid, and extremely uncomfortable. Apparently, the upstairs tables are right by the kitchen, so your clothes reek of cooking smells. Talk about a lose-lose situation! Then came the ordering fiasco. They insist you order online, but there's zero cell service in the basement, and their Wi-Fi is non-existent. We had to trek back upstairs to order at the counter, defeating the whole purpose. The service was atrocious. Our waitress was incredibly rude and ignored our requests until we finally asked for the manager (who, thankfully, was much more helpful). The whole place was filthy. The ice tea machine was on a disgusting table and empty, and the diet coke machine sprayed me with soda when I tried to use it! The waitress didn't even care. Dirty napkins were strewn everywhere, adding to the overall grime. The food was the final straw. Our order was cold, the chicken sandwich buns were soggy and drenched in some unknown liquid, and they brought us the wrong fries (cold, might I add). To top it off, the bathroom floor was soaking wet with no warning sign, and I nearly slipped. This was my first and LAST time at this Nando's. It was a complete waste of money, and honestly, I wish I'd gone to Popeyes instead. Avoid this place at all costs!

Good food and amazing service thanks to Laura🫶🏼

Very good, we were welcomed by Aïssatou who was adorable and who speaks French. This Nando’s is Halal so that’s a plus. I recommend 🫶🏻

One of my favourite places to eat at when visiting London. The chicken is halal in this branch.

It is a busy place, as you would expect. We went for dinner on a Tuesday night in late December and it was heaving. Food was good as per usual nandos.

Enjoyed dining here. I would say its one of the best nando's. Food, service was spot on. Laura helped make our experience lovely.

The food was great and the the staff are so nice specially laura was helping us to find the best meal

We had a lovely time here, Laura was sweet and she came across as very professional and upbeat ! Would recommend grabbing a cheeky nandos here 😌

Wonderful service, food and atmosphere.thank you so much to Ewa, your attention to detail and customer service was fantastic thank you for your amazing service.will be returning

Five stars all the way! ⭐⭐⭐⭐⭐ Nando's Baker Street never disappoints! 🔥🍗 The chicken was perfectly cooked and bursting with flavour (medium spice is just right). Shout out to Laura who looked after us - friendly, helpful and made our visit extra special. Top-notch service and delicious food, what more could you want? Can't wait to come back! 😋

Not disappointed, very good restaurant, quality food with very high quality service, a big thank you for that to Laura 🤗

Atendidos com a ajuda da Paula, uma portuguesa super simpática Ambiente muito bom, comida muito boa. Foram todos muito simpáticos

Halal nandos, food are delicious. Quite long queues.

The food was quite dry and lacked flavor, which made the dining experience disappointing. The service was slow, and the staff appeared unmotivated and unhelpful. As a parent with a baby in a buggy, I requested seating upstairs to avoid the inconvenience of moving the buggy. However, the staff member informed me there was no available seating upstairs, despite visible tables becoming free. Instead, she suggested I go downstairs but did not offer assistance to carry the buggy or provide storage options upstairs. This lack of consideration made the visit unnecessarily stressful.

Najeeb was terrific. Great sense of humour and wonderful service. He took care of our whole group and went above and beyond. This man needs a promotion!

Assiata was amazing, brilliant customer service Xxx

Don’t use this store !! Customer service is disgusting. I ordered a delivery the guy broke down they took my money and refused to give me food. I offered to walk to driver to collect or collect from store. I now have to wait 3 days for a refund. Where does that leave me stranded in London no food no money. Worst customer service I’ve experienced in a a long time.

Friendly smiling staff, nothing to say, thank you again.

Big thank you to Laura (10 out of 10 for her service), unfortunately the teens at the table next to me was screaming and we had to move to find somewhere quiet, but closer to the entrance which can get chilly in the evening!

Laura is amazing she helped so much, she’s very attentive and professional. Huge shoutout to Laura

Wonderful, amazing food and service. Memorable, can’t recommend enough.

Must visit Nando’s @ Baker Street! Kudos to Laura for being a champ. She was very helpful.

The waitress Katie was kind and attentive. The food was tasty; A special mention goes to the garlic bread, which is irresistibly flavorful.

Really good atention and services fantástic waitress Laura really nice

Special thanks to Laura as she was very helpful and attentive also very welcoming overall good experience

Loved Laura !!!!! Gave me and my fiancee amazing treatment. Radiant loving energy. Will be back to this specific nandos soon 😀😀😀

el entorno y la comida eran excelentes y se sirvió rápidamente Laura muy servicial y sonriente cara realmente una señora encantadora

Not a fan of eating out but was made extremely welcome by Laura. Won't have stayed but she guided me through. The food was very good and I 'll go back there if in the area again

The best part is that it's all halal.

Great nandos. Our server Abdul was very helpful.

Fast food restaurant specializing in spicy chicken: hamburgers, pita bread, etc. Frequented by young people, it is quite noisy at least on the ground floor. The service is friendly and they are quite fast. Average price. Two burgers with garnish and two beers £40

Service was very good, Awa was kind and checked up on us. I would definitely recommend!

Great experience here always. I go to a few Nando’s around London and this one has never disappointed. Laura was lovely and greeted me at the door looking after me the whole time. I’ll be back again next Friday :)

I loved the chicken, but the peri salted chips were incredible!

Laura gave us exceptional customer service and the food was amazing 🙏🏽🙏🏽

Food was great and quick! Lovely customer service especially from Laura had a great time :)

We got served by Laura today and she was sooo helpful and soo lovely as she checked up on us for like 3 times, made sure everything was good and went over the top for us. That lady deserves a raise 🫡

Food was amazing as always Laura was so sweet tooo!!!!

The service at Nando’s was exceptional thanks to Laura, who went above and beyond to make our dining experience memorable with their warmth and genuine enthusiasm. Their attention to detail and friendly attitude truly elevated our meal—absolutely top-notch!

Lovely place to eat in. Laura served us and she was really great and friendly. Will visit again for sure!!!

We had a group (of 12) lunch at this Nandos and we were treated like kings and queens all through our course meal. Kudos to the manager (Claire) who's affectionate customer service was examplary and created a very relaxing ambience. The atmosphere was great and tranquil, we had a private-feel to our visit as we were given an almost exclusive corner in the restaurant. 10/10 great customer service, atmosphere, staff, and the manager was class. We even got offered some complimentary bottled water on the house to top it all up. Make your visit and come thank me later, Claire is your go-to-person. Flawless, thanks guys, you're the best 👍🏾👌🏾

Great food, service and atmosphere. Special thanks to our waitress Eva who was excellent.

Special thanks to Laura for providing the top quality and consistent experience we have come to expect from Nandos!

We went as a group of 10 for Lunch and were served by Laura, who was full smiles and happy to help. She was very attentive to our needs and had a great knowledge of the menu. She is a great asset to the team👍🏾

Great Food like always. Laura was an amazing server. :)

Excellent service Specially from Laura Thank you !

Laura was very bubbly and helpful, she was very attentive and kind. The food was also really good.

Really enjoyed the food and the costumer service from Laura who made sure everything was good and that we had a great time

Super good Amazing, thx to the French waitress who helped us a lot lol.

Was yummy food we ordered for butterfly chicken and bone less platter thank you for service but we are the who served our selves for knife and fork at the end the food extremely yummy 😋

Incredibly flavorful, juicy and tender chicken thighs. I love all the sauce bottles you can get on the side. And the spice levels. Spicy rice and coleslaw are awesome too. I wouldn’t recommend the wings though as they’re grilled (not fried). Note you have to order via QR code or at the counter. They then bring it to your table number. Location is halal. Be prepared to line up. There is a downstairs section as well, so it’s pretty big.