Pret a Manger in City of London, Westminster

Came on Saturday morning. Good stock. Only 1 barista on duty so took about 2 mins to serve me to pay. Not the end of the world though. Have also used this store recently as well, very helpful and friendly staff.

I always come to Pret, anywhere in London, and know that the coffee is good and there is a place to charge my phone battery. And clean. Friendly staff.

First of all I’m a regular Prêt customer and my go to is their Ham&Cheese toast: my fav since I moved to London. But today, I needed help. I needed the loo and was going to spend my lunch at that pret spending there (I know the policy is only for customers and I do agree with that). When I asked if I could used the loo (long story short I was in pain due to my time of the month and a tampon issue literally leaking. Sorry for the graphic explanation but it just to say I was just about to focus at that moment) the woman who served me said it’s only for customer. Which I said I would order as soon as I could sort myself. She didn’t want to help and wanted me to order first. I complied: Ham and Cheese. Not available anymore. So I didn’t know what I wanted and just wanted to sort myself before taking the time to chose. She didn’t let me. I offered to give her my phone or keys to show my good faith cause genuinely at that stage I was feeling my south area drowning and I didn’t know what I wanted to eat. She didn’t care and told me then that the toilet were broken and only for customers. I was shocked by that lack in empathy and will avoid them from now on.

Your service is bad, my friend was harassed for having an allergy and was told she was not welcome here. She was told to go somewhere else. The black waiter was very polite. And the toilet was defect.

My recent visit to Pret on the Strand was disappointing due to the staff's unprofessional behavior. Arriving five minutes before closing, we were met with reluctance and clear impatience, despite having purchased food. The staff seemed desperate to close up, going so far as to obstruct our way and claim the toilets were out of order. Their lack of hospitality and eagerness to rush us out created an unwelcoming atmosphere. A disappointing experience that fell far short of Pret's usual standards.

Lovely little shop usually quiet and friendly staff

Great to grab something tasty and continue the day

Always reliable. Friendly service. An ice cold ice latte on a hot summers day. Lovely. The ending of the subscription service may make it less affordable. But let's see. Enjoy their coffee while you can.

Nice enough Pret. Good selection of food and bits. Good amount of seating. Very disappointing that the loos are out of order though as that is probably one of the main services you might need in London.

Always first choice if there's one nearby

This is a the worst place ever, the hygiene level is something I have never seen before.

Very pleasant and helpful staff

I regularly visit this Pret in the morning. I think their service might not be good. I should request that the Pret management add proper staff, because morning time is peak time. When I go for coffee, I need to wait a long time, and even then, I still get poor-quality coffee. I am not targeting any specific staff members. Overall, Pret coffee may not be good. It seems they think that by offering subscriptions for £30, they can give everyone poor-quality coffee. This doesn't make sense. Please address these issues.

Had an amazing lunch with my family at the Pret A Manager on 88 Strand! I have to give a shoutout to one of your staff members - this person was not only super efficient but also incredibly humble and hardworking. I found out his name is Shaik from the manager, and I have to say, his exceptional service made our dining experience truly fantastic. I just wanted to give kudos to Pret A Manger for having such a rockstar team member! Keep up the great work!

Staff are clueless, no idea how to cope when busy, no customer service. Will not return to this shop.

Inside seating & 🚻 Great food, shame that there are 3 different charges depending on takeout, eat in & club membership. Lot simpler if there was a single price.

Staff not allowed to visit toilet for my 6-year-old son without buying something in a cafe, nice service for regular customer! It was outrageous!

Good place to have a coffee and enjoy a good view

Just like many of the chain cafés in the area, a lot of the got drinks that I get are luke warm. Its never hot, unless it's tea. The food is what you pay for. Easy and tasty. The staff are a mixture of really lovely and some are just okay. Sometimes I'll order 3 food items and I'll receive one napkin. Things like that. I'll keep coming to pret as i work nearby and its very convenient. I have added this picture of a wrap I got. It is entirely leaves. I was very disappointed with the food options here.

My sandwich was delicious and I enjoyed a mug of green tea. Can only award two stars as the toilet was out of action with promise that it would be fixed soon. I had to leave earlier to use station toilet. This spoiled my visit. The venue was very busy and when people pay to eat in, basic toilet facilities is not too much to ask.

Very convenient restaurants,all you need salads bakery soup desserts ez to buy and eating!2024/4/9

Everything is good and their coffee is pretty good too.

This is a place to grab a sandwich and a hot beverage. Just choose your sandwich, order your drink, pay and move on. Strictly utilitarian. Nothing remotely fancy. No atmosphere; none intended. Food is edible.

Fantastic that this place was open on Dec 25th! We were really struggling to get anything to eat, and on top of that we got three delicious sandwiches! I would recommend the Italian Prosciutto, Chicken Caesar & Bacon and Posh Cheddar & Pret Pickle sandwiches.

We would like to write a review here, especially to Jason who deserves 6 stars! We are tourists from Australia and were rushing to catch a musical show after just returning from a day tour. We quickly went into this store to take a quick bite. After grabbing our food, we accidentally spilled the whole pack of soup on the floor unfortunately. Without hesitation, Jason came to the rescue to clean up the mess and reassured everything will be fine, and asked us to grab another pack of soup at no extra charge. Jason didn't give us a hard time (even though it's our fault), he asked us to enjoy our food and made us feel valued as a customer. A simple act of kindness speaks a lot about his kind personality and work ethic. Thank you very much Jason!

Served by Rona today, excellent service, naturally friendly.

Really enjoyed their falafel and halloumi wrap! So tasty! Would definitely recommend.

Dirty, slow, not friendly, mismatched orders (bit scary if one has allergies), Very berry undercooked... the worse so far and I have tried many Prêt in London, in years.

Awful service, drinks not full, zero customer service skills.

TBH worst service and bad taste ever.

Always a great place to head fo.

Nice ready made food selection - salads, sandwiches cold and hot, crisps, croissant pastries and more - great grab and go concept Dine in available as well

At 15.02 Manager telling his staff no more people using toilets. Kids are there. That's a shame and poor management. I dont think that's is acceptable.

Had a snack with my daughter. Food and coffee for me and hot chocolate for my daughter were both very good. Strangely for me I had a white coffee, only issue smaller cup than I would have expected. Easily solved I had 2. Good to see the manager keeping every surface clean, and tidy. It was cleaner than I would have expected with so many customers.

Friendly store ... the staff let you get on with things.

The team leader (short Asian girl with a green badge) at 19:23 wasn’t very friendly. Shouted at me when I put my QR code near the reader too soon and just seemed like she was in a very bad mood. Even when she handed me my expresso refused to give it directly to me. Just said espresso and placed it on a random part of the till so I would fetch it. Not sure if it’s the hot weather or because she was the only one at the till, but you could tell she was not having a good day. Not very pleasant.

Instead serving customers interested only having chat with colleagues and let customers waiting. So good luck!

This is a fantastic Pret. The staff are so warm and welcoming. Thanks Jason and Saul and Chris who served us coffee late night and were so fantastic.

Nice fresh wraps and lovely drink. Plenty of seating downstairs.

Pedimos que nos limpiaron la mesa y parecía que no se estaban perdonando la vida.

I took My Morcita to Columba Road for Flowers and then for Brunch At Pret a Manger 120 Starand London Excellent Service Delicious Food Very Clean Happy Days

Dirty, poorly managed, staff non committal

Nice team working today! Friendly, Fast and efficient Thanks for my hot chocolate

Typical sterile chain coffee shop only stopped in as I was hungry, the food didn't disappoint if everything else did

Nice Pret plenty of chairs and tables, staff were good.

I had a very unpleasant encounter at Pret due to the attitude of one male server, who had an Asian appearance, wearing a shirt, belt, and leather shoes. His demeanor was incredibly rude and impatient, and I felt discriminated against as an Asian individual. He gave me a hostile look and even had the audacity to throw a disdainful expression at me. This experience left such a negative impact on me that I have refrained from stepping foot into Pret for an entire year.

Extremely rude and bad service. Late, no communication and absolutely bad.

Service is slow compares to all other Pret that I have ever experienced in the past year as a monthly subscriber, and bad customer service.

Siempre hay un Pret a mano para hacer una parada y reponer energías. Los precios son muy altos en relación al servicio mediocre que ofrecen. La comida normal, fresca, pero nada del otro mundo.

Food absolutely fine but the toilets are an absolute disgrace. One out of order and the other was the worst in the UK I have seen for years. Urine everywhere and definitely not been cleaned that day. From previous reviews clearly the toilets keep being out of order well Pret DO SOMETHING ABOUT THEM . I am writing to the CEO of Pret as this is unacceptable. Goodness knows what tourists think.

The cashier was extremely rude.

Called in on Sunday for a quick coffee. All was well until we used the toilets. Absolutely disgusting!. No toilet paper whatsoever, urine all over the floors. It was a complete health hazard. Dirtiest toilets I had experienced for a long time. My main concern is if the staff are using this area then serving food.

Front of house OK, but the toilets are just awful, the manager needs to understand that this is critical, hygiene is the top priority of any establishment!

La comida es buena, pero en el servicio siempre están apurados por la cantidad de gente. Probé varios locales en Londres y era igual.

Service was slow, it wasn't overly busy in there ( pre show drink) asked for a black Americano and got a white one and was told that's what I ordered, replaced but served other customers first. Not happy.

Please keep the proper ratio of shot and milk in the ice latte. It's so thick since you pour shot too much.

Ένα fast food με απόλυτα υγιεινές επιλογές για όλα τα γούστα και πολύ ευγενικό προσωπικό!Οι τιμές καλές σε σχέση με την ποιότητα τους!Για ένα διάλειμμα σε μια πολυάσχολη μέρα είναι ότι πρέπει!

Good place to grab a quick coffee and enjoy the city. Good crowd too

Came at 10:10 with foodToGO for the collection , collection was due form 10-10:30 I’ve been told by lady named Natasha that she didn’t yet have expired food and she can’t give me food that is still in good condition and not expired while she was shaking shelf’s keep saying this one is still good , this one as well , i am sorry what ? This was completely disgusting things to say , she meant that she will be giving away only food that is have to go to rubbish bin ? I am felt like I am piece of sheet and not human and was begging for a food and not paid for it , such a humiliating experience, such a shame never experienced in my entire life and would never coming back at least this lady will make apologies in writing manner , this is unacceptable stuff behave , also lady refused to told me her name but I’ve heard how colleagues is called her .

War hier lange Zeit täglich Kunde - man bekommt genau was man von Pret erwartet. Schnelle Bedienung und akzeptabler Kaffee zum niedrigen Preis. In dieser Filiale wird die Theke mit Sandwiches sehr oft nachbelegt und man bekommt eigentlich immer etwas zu Essen - sehr gut

Not soo good i found hair in mu cappuccino 🤮

Pour une pause repas rapide c est l endroit idéal. Des jus de fruits délicieux et des sandwich frais .

Restaurant propre, bons sandwichs, pour un tarif raisonnable

Taze meyveler, yerinde hazırlanan sandviçler ile koruyucuya ihtiyaç duymadan sunulan yiyecek ve içecekler. Fransızca yemeğe hazır anlamına gelen zincir dükkanlar, umarım ileride Türkiye'ye de gelir.

Ta re bien y es más caro que tesco peeeero está bien

아이스아메리카노 시켰는데 뜨거운거 나오길래 말했더니.. 하 뜨거운 아메리카노에 얼음만 부어서 나옴^.^ 얼음하나도 없는 아이스아메리카노 줌 아랍남자&여자...

Great coffee, fresh food excellent and speedy service. Just a shame no working toilet!

I stopped by here before my trip to the aiport. It was around 8:30 in the morning. I’m used to great customer service from every Pret A Manger that i been to however, here that was not the case. I ordered two cheese twists and two medium coffees. I asked the asian male behind the counter (cant recall his name) to please warm it up for me however, he insisted that they don’t do that and that it is warm already. That was not the case. It was very cold. Every Pret A Manger i went too always warms up their bakery items… Definitely horrible customer service as the worker was very lazy. I’m very upset about that situation and wanted to share my experience if corporate ever sees this review in order to fix this issue.

Entrare in uno di questi locali è sempre una garanzia di cibo curato e fresco. Ovunque in UK mi sono trovata bene ed ho consumato ottimi pasti a prezzi contenuti. Purtroppo in occasione della mia visita in questo specifico locale ho desistito dall'andare alla toilet perché le condizioni erano veramente pessime. "Merito" della maleducazione di chi mi ha preceduto, certo, però una controllata più frequente andrebbe data.

The chai latte is the best with coconut milk and a croissant 🥐

It's a pret, always know what to expect, never been let down!

All was good. I like this place

Tasty sandwich and coffee. Broken toilets. When you ask the staff about it, they start to laugh in your face. Hospitality level zero

Quando não existem alternativas.....

The staff here are appallingly arrogant and rude. Zero customer service. The manager does not care at all if you make a complaint to her about the staff. Went in and a young male with black hair never greets customers nor says thank you. Thimk he is spanish. He deliberately cut the lid of my cup. The girl with heavy make up and glasses is very lazy. They both gossip about customers right in front of the customers. I keep making complaints but clearly Pret thinks that rubbish customer service and lazy staff are acceptable. Really arrogant spanish staff here. Rubbish management. Avoid

We were eating at this pret no toilets working, not smiling staff, I was asked to put the basket back, I should not been asked that cos I am a customer not pret staff member, the floor was very dirt, I am not coming here anymore but I will go the others pret were staff are smiling and give good customer service…

Sandwich quality is decent but coffee is overrated!

I always love Pret a Manger. But here some very rude staff work. Won't come back to this branch.

Very rude server. I have been told there are other Pret A Manger to go.

Value for money, nothing special, but okay for a snack

Nice big Pret right on The Strand next to the Savoy. Plenty of seating inside, food and quality as you would expect. Toilets inside and down some stairs. Two closed room toilets shared between genders but fairly clean for such a heavily trafficked area…

Vesna best employee at Pret very kind very good coffee and service.

Thank you Vesna for the amazing service

Not only is my tuna and cucumber sandwich now so expensive it also has so little tuna bloody disgrace never coming back ever again Down with Pret

Very good customer service ! Vesna is always a pleasure to speak to when getting my morning coffee!

I always come here, nice atmosphete.

Sandwiches are expensive and too cold. Hot food is expensive ,salty and often dried out after hours in the warmer. Coffee is amazingly bad : bitter, thin , possibly burned. They clearly never taste their own drinks. Little pot desserts are good but £4 lol

Very fast service! I will definitely come back again :)

The lady called Vesna always best service. Friendly and with a smile. Lovely person

Great service from lady called Vesna! Lovely woman with great manners and amazing soul. Always makes us feel at home. My chihuahua loves the vibes. Dog friendly. Coconut latte is top tier. Almond croissant is legendary. Tuna melt is epic. Highly recommend if you wanna shine a bright light over your gloomy day.

With all that seating downstairs it should be a good place to do some work but it's just too noisy and Internet is unbearably slow.

Always a good place for a snack in between

Too busy I had to wait 20 minutes to get my drink, & theres was 40 people waiting for their drinks. When I was 17 working in KFC we used to offer free chips or snacks as a token of appreciation for delay process. Not even sorry for the delay. I won't be going back to that pret

רשת מדהימה, כריכים, סלטים מוזלי קפה, הכל טרי וטעים. בכל פינה בלונדון. תענוג (בקרוב בישראל)

Izra has amazing skills and makes great beverages and Vesna has the best customer service I have come across amongst all the Pret branches.

Great service at the end of the day especially kind Vesna serving us x

Best Pret in London. Amazing location and amazing staff. Vesna was welcoming and very kind on a busy evening. Happy new year!

Ordered 3 hotchocolates, and 2 latte's. All were lukewarm. When we requested one to be warmed, we were informed that if we want it hot we should say when we order?! The Hot hot chocolate came and was still warmish. I've drunk many coffee's and hot chocolates from various coffee shops and never have I received luke warm drinks and made to feel like I was difficult for wanting a hot drink.

Vesna is really friendly and helpful! I've been coming here for months and would gladly keep coming back!

Vesna was very helpful and friendly, really good customer service !! Happy new year to all at Pret 😀