Pret A Manger in City of London, Westminster

Very poor customer service. Very rude.

Lots of seating available. Tables could have been given a wipe down. Moreover rubbish was left on our table which we cleared.

the soups have no meat in them and luke warm- luckily there is no meat in there - bought another one today - also one of the managers is very rude every time i go in there

It is a standard of good quality and reasonable price. Clean and well located, attended with great vibes

No complaints! The refrigerated sandwiches and wraps exceeded our expectations and made for a tasty, affordable and quick lunch.

My every morning to go when in London , love the coffee & wrap .. choco mouse is the best ..

Quick service and friendly staff. They have a lot of seating available and the store was kept clean and tables wiped regularly which was nice to see.

Personally I enjoyed their salads and sandwiches. It’s practical and accessible. On the other hand, a little housekeeping and cleaning would be necessary in the room

I recently visited Pret a Manger and had a delightful experience. The staff were fabulous—friendly, efficient, and attentive, making the visit enjoyable from the start. The atmosphere of the shop was welcoming and comfortable, perfect for a relaxing coffee break or a casual meeting spot. The food was okay; it had a decent variety and was fresh, but it didn't particularly stand out. However, the coffee was excellent—rich, flavorful, and perfectly brewed, making it a great place for coffee lovers. Overall, Pret a Manger is a solid choice for a good cup of coffee and a pleasant environment, thanks to its wonderful staff and nice ambiance.

great customer service provides by Samuel, we’ll come back for sure

I came to have a coffee at this branch on my last day in London. I got excellent coffee and a hot and fresh croissant. The employee was very kind and completely opened my morning excellently and made me feel a little more ready to leave this amazing city.

Average variety of menu options for food and beverages. Service was not up to the mark.

Great for a quick meal or snack

The staff at this ready-to-eat restaurant are very nice!

Normal fast food, foods seem to be of higher quality than others

I enjoy my Pret cafe and I have a membership but the staff here are not the best. I do not mean all of them I don’t normally come to this branch but there is one slim black lady was rude and argumentative no smile no thank you no how can I help you and staring at me just because I was struggling with my bags and I apologised that my bags if they are causing issue while I’m ordering but she was not even like no that’s fine or anything was rude I asked about her name and they told me Salam is her name It is nice to be nice and friendly with others. Will not cost her anything l. Thank you

needed a quick caffein boost and passed by while walking

4 to 5 years ago there was a Woman/Girl Named Francesca! Short, Blonde curly hair , blue eyes Would serve me and two black cab drivers every morning as we were her first customers every day!! Don’t know what happens to her as she just disappeared and it’s been 4 , 5 years! Best service in all prets around London Hope she’s doing very well in life!

After skateboarding through the city using these stopping points to eat rest and relax, allowing the mind to settle after COPA v Wright in the City of London Law Courts, it was quite a successful day 🧡🤙🥂

Good location, good atmosphere inside

We politely asked, if we could return/exchange a totally burned Cookie, we had bought in another Pret-A-Manager on the same day. The very unfriendly lady told us, that it is not her problem and that it is our fault, cause we didn‘t check the Cookie in the first place. Are you serious? Never ever again!!

Very bad matcha! The taste of matcha powder isn’t great and then they literally just put water and mix for 2 seconds which doesnt properly mix a matcha. Matcha has to be mixed properly so theres no lump or just powder sticking to glass. Then without mixing it just putting 12-14 ice cubes and then a little bit of milk. Gosh not at all worth it.

The service is very rude and aggressive. Toilets are dirty, otherwise okay.

What beautiful memories... My Workplace many years ago!

Not much for vegans, looks a little run down compared to others

The kindness on the part of the girl who served us left a lot to be desired... You work in front of the public, at least in a friendly way. Thank you!!

A medium iced mocha, cheese toastie, chocolate cookie, 1.5 litres of water and a mango & salmon salad bowl in Pret comes to a staggering *£27.84* 🤯🤯🤯 I'm 15 & my *AFC Wimbledon season ticket* was £35 (let's say *£25* as it included a £10 club shop voucher) plus a £3 programme signed by players - it's *14p CHEAPER* to see *23 EFL games* (that's 23 pieces of sporting history) *AND travel to them* (for free on TFL buses) *AND get a signed programme* AND the club give all ticket holders post-match access to the *hospitality lounge* after all 23 games!

Slow service compared to some Pret and generally unfriendly

Incredibly arrogant and unfriendly store manager…..

This pret was quite dirty. I only stayed to have a tea whilst catching up with a friend but it was unsettling how much food remains and cups and rubbish were lying around.

The Margarita Soup was perfect and the view as well!!

Staff are beyond rude and unfriendly , sort it out, when you work in customer service having an attitude like that doesn't get you anywhere. When I come to buy something I expect to be treated with respect and kindness. The lady serving me didn't even tell me the price of the items and didn't speak to me the entire time. So unprofessional ..

Personnel peu aimable, très bons croissants mais très mauvais café.

Staff were friendly and efficient, received my latte quickly. The toilets were really unclean and messy, I feel very sorry for the person that has to clean it because it was an absolute state!

Extremely rude staff, wow. First, I ordered an OAT matcha and they made a soya matcha. The manager looked at me and said 'you ordered a soya matcha' with such an angry tone. This isn't possible because I can't digest soya. I also overheard staff checking my order which was indeed oatmilk. No apologies or anything. She just aggressively said we will make you another one, okay? Matcha latte was honestly awful. This is almost 4 pounds you are kidding me! It's so weak and bland. I asked the staff if I would possible have a little more matcha in it. He said 'it's not allowed' and I should order another matcha to get that. How aboslutely ludicrous. one of the worst places I've been recently. Avoid, unless you are buying a standard pret sandwich and getting out of there!

Staff is rude to Americans. You should not treat people this way. Especially when they are very cordial to you.

Comida rápida de buena calidad y para todos los gustos.

There is a lot of sitting space indoors but they still serve drinks in a single-use plastic that takes 500 years to biodegrade. Why not serving drinks in China cups when people don't take them away? Too lazy to run a dishwasher? 👎

A Heartfelt Appreciation for an Outstanding Dining Experience I am writing to express my sincere gratitude for the remarkable dining experience I recently had at Pret. I felt compelled to reach out and personally thank you for the incredible taste of your food and the exceptional customer service provided by your dedicated staff. From the moment I stepped into your establishment, I was greeted with warm hospitality and a genuine kindness that immediately made me feel welcome. The staff at Pret is not only polite, but they go above and beyond to ensure that customers like me have a memorable experience. Their attentiveness and friendliness truly add an extra layer of enjoyment to the already delightful culinary offerings. Speaking of the food, I must commend you on the exceptional taste and quality of each dish I had the pleasure of trying. It is evident that great care and attention to detail goes into the preparation of every meal. The flavors were exquisite, and each bite was a testament to the passion and skill of your talented team in the kitchen. It is not often that one comes across a restaurant that consistently delivers such an outstanding culinary experience. Furthermore, I thoroughly enjoyed the location of your restaurant. It proved to be easily accessible, and the ambiance created by the tasteful decor only enhanced the overall dining experience. Whether it was the cozy interior ,every aspect of Pret contributes to a warm and inviting atmosphere. Once again, I want to express my deepest appreciation for the exceptional taste and the well-trained staff at Pret. It is clear that you have created a truly remarkable dining establishment that excels in both culinary excellence and exemplary customer service. Please extend my heartfelt thanks to your entire team for their remarkable efforts in making every visit to Pret truly memorable. I look forward to returning to your establishment soon and recommending it to family and friends. Wishing you continued success in your culinary endeavors. With heartfelt gratitude, Sajjad Hussain Chattha 😘

Pratique mais cher On reste sur sa faim......

Opening time 6 am .. always close even when I pop in at 6:20! WHYYY

The selection of food is good. What is a let down is the poor customer experience from rude miserable staff. In particular one female - who never says a word and just slams your food on the counter. I only pop into this branch because of convenience - local to my office, bigger and opens later. I have visited this Victoria branch so many times and compared to the other branches your staff are not welcoming.

Worst pret i gave been to. Mean staff and very dirty.

Friendly staff, fast service. A pity that toilet out of order and the disabled toilet needed cleaning

Still closed today on 02-05-2023 Tuesday @ 7:09

Always love the food and drink in here. Service is great too.

The staff were super lovely but the manager was moody AF and spoke so rudely to the staff. They had been warm and friendly and momentarily a till wasn’t stationed. The manager curtly says “we have customers serve them” and makes a point of ‘guess I’ll do it myself as everyone else but me is so useless’ and then like a petulant teenager serves me at pace with zero charm or smile like it’s McDonalds or the security of Huston (US) Airport… yes they let a queue form momentarily. But happy people are more productive. Zero reason not to manage with joviality.

Super nice staff, good espresso and good croissants. The venue isn't small, so it is not so hard to find a table.

Extremely rude staff with furious attitude. I ordered Matcha(green tea) latte with soya. They got me the wrong order and said you should say “Matcha” Latte…I ordered the same thing million times in US there’s nothing wrong with it.. after I got my drink it tastes really bad soya and matcha was unblended. I was shocked about the whole service and situation with this store. The person who makes the drink also have extremely rude attitude towards other customers…I am not sure if this is a UK thing or only in this store…

Nearly impossible to find a place to sit even in off peak hours.

Very good place for a coffee and a sandwich

super busy store but easy locational access and quick staff.

Muy buen lugar para comer en Londres, delicioso el chocolate... todo es delicioso. Le doy 2 estrellas a la atencion porque pague por un postre que no consumi, supuestamente me hicieron el reembolso pero nunca llego a mi tarjeta.

The girl behind the counter in the left was looking at someone speaking to someone else and she grabbed my wrap and dashed it towards herself. Then asked me if I wanted a bag and I clearly said yes but she was too busy watching someone else that she didn’t hear me and asked me again rudely, then just pushed my bag towards me. Didn’t know it was your job to just stare at people and not serve your customers correctly. Not coming back.

Toilet not open I can’t believe 😡🥶

أكله بالفطور لذيذ طبعا جاهزة جربت جبن شيدر مع طماط مجفف جميلة وبيض مسلوق أيضا جميلة عنده عصير زنجبيل فاخر مشكلته المكان مزعج وغير مريح

Saying it is open at the door and here on google maps, however never open on time. Staff is ignoring customers standing outside. Will happily change the review if place opens on time, or opening hours change accordingly.

Was not open at 6:39 on the morning. Please update schedule

the best place to get fresh made food

I am BEYOND DISGUSTED with the experience I have just had in this Pret!! I paid for a coffee and wasn’t given my coffee and had walked out the shop with the rest of my food I had paid for. After reaching right at the bottom of the street, I remembered it wasn’t handed to me. I went back to the shop and ask if a fresh one could be made as it had gone cold. The barrister was shouting at me, arguing refusing to make me a fresh cup while the manager just stood there allowing her to yell. I continued to ask nicely and continued to get shouted at - the manager made me a fresh one in the end. I will NEVER go back to this store!

Great spacious Pret with the loveliest staff members ever! The interior is very cozy with large clean windows. They also do the full range of drinks, including iced coffee and frappes

Coffee and location is good. We went downstairs to sit down at 1pm on Sunday. It wasn't busy at all but all the tables downstairs were filthy while the lady was pretending to sweep something really slowly upstairs, downstairs was a mess. There were 2 unisex toilets, 1 was out of order and the other one was disgusting. Not returning back.

Always reliable for good food and drinks. A decent vegetarian selection also.

Very friendly staff 👍 Once I spilled my coffee, even I was my fault, the manager made me another one. 👌

Good range of food, friendly staff and good service

The girl at the till and the bartender were of an infinite slowness. To order and have a latte I had to wait 15 minutes and there was no one before me. Also the bathroom was very dirty

Thank you so much Bryan for your excellent service today, it was a pleasure meeting you and being helped by a smily face. We are grateful for your recommendations and kind words. It is rare and unique to find someone so attentive. We wish you the best 😉

No toilets available for customers. It seems to be a generic issue to fix...(same problem in others "pret").

Per mangiare un pasto sano è un ottimo posto

BAD REVIEW NOT ABOUT FOOD AS IM A REGULAR at this franchise. The toilets filthy and messy; either they need extra staff or they need to make Time to clean...or dont have a toilet at all. Member of staff kind to open the disabled toilet.

Staff really helpful and polite

I have been a customer for years in this Pret but today the customer service was non existent nor what you would expect from Pret. The man at the till around 3:30 pm was not interested in working and was very hostile, his body language and tone of voice said it all. No greeting, no eye contact and completely uninterested in what I was saying. As he repeated my order to the barista I heard him say an extra drink, once I said reply: Sorry but I didn't order hot chocolate he turned around and made sure to tell me what he did say. Absolutely disgraceful way to talk to a customer. No excuse for such a poor behaviour. You can do better than this and should do better than this.

The gentleman at the counter was very nice. My daughter’s hot chocolate and cheese toastie were enjoyable. However they did not have any hot vegan options or baked goods. No Chai lattes were available and no whipped cream available for the hot chocolate. Also they said the restroom was out of order. It’s a great location close to everything but I would not return.

Great placement, consistent hot drinks, though it's a pity the rest room is always out of order when I visit.

Great service and amazing Barista he made my coffee ☕ quick with outstanding

Awfull service. Such a shame. And obviously over priced. Plus both toilets broken so no where to change a baby or wash hands.

LOVE this Pret shop! The staff are awesome and always go an extra mile!

Brilliant service from the whole team. I’ve been going for many many years and not once has my order been wrong. Very polite and friendly staff no matter the time or day. I am very satisfied and come everyday not just for the coffee but because of all the friendly staff making you feel so welcomed. The best Pret a manager I have ever been to due to the staff. 5 stars all around. Thank you to the whole team. My favourite is big muscle Gabor. Hungarian Hulk

Best coconut latte, always guaranteed. Love the breakfast options ready to eat.

It's a good place, have a nice staff.

I went to visit this pret at 6.34am (it opens at 6.30am). A gentleman in front of me, gently tapped on the door to ask them to open so he didn't miss his train and informed the manager that he had this issue most days. The manager opened the door and was so rude to him telling him to go 'somewhere else and that she would open when she was ready'. We both left. I'm shocked a manager would speak to anyone the way, especially as she was the one who was late opening. She needs some training in customer service.

I have my coffe here once a month before my dentist appointment. Service is quick but not rushed and the coffee is amazing as expected (thank you Yodit). I ordered with Valerio. Lovely guy. Polite and professional.

Great staff here! I regularly get given freebies with my purchases by the staff. Really friendly When open for eat in, there’s always seating and good device charging outlets Lots of branches nearby but I always go to this branch

It’s a great deal. Good value for money and delicious food. The £20 subscription is unbeatable.

Overall I like pretty a manger this branch they charging customer wrong price they put on shelf avo&egg mayo £2.19 but on check out they charging £2.25 6 penny is not a big deal but on big brands its shame for pret a manger even I told the price difference but they are not able to give me on shelf price staff refuse me on shelf price and they are not moving wrong price from shelf today is 3rd time but they are not moving wrong price shame pret a manger for u

Always clean and well stocked. Plenty of variety and choice. Frappes are to die for. Excellent friendly service from Char x

Di fronte al the Albert pub.. vicino Victoria station.. Westminster.. Buckingham palace

We love Pret! only just discovered them, but they have nice coffee and, still a rarity, vegan food. Go Pret!

Great customer service and love everything they have to offer even if they are on the expensive side. Worth it!

Early Saturday morning coffee ☕, great service and great coffee 👍

Fast food, very natural and economical

Tra i migliori compromessi in rapporto qualità prezzo

Don't meet their ginger cookies.

Lugar vom comida fresca e saudável.

Good choice of coffee & not too busy

As always a good selection of food

Bof.... Un wrap qui ne se tient pas, ce qui permet à vos chaussures de partager votre repas. Gustativement c'est correct, sans être exceptionnel

Nice hot food for the winter days!🇵🇹

Cafe rico y bien de comer precio asequible

Très bien pour pas cher bon et equilibré