Nandos Ashton Moss in Tameside

Very disappointed with the customer service. We got told to take a seat as another family of four was behind us. As we were waiting, I saw the other four was seated before us, and others was also being seated. I went up to the guy who asked us to sit and he claimed he never spoke to us. Ok fine, He finally found us a table, we ordered our food. Then the food came without plates. The guy said, He will be back with the plates. Literally forgot about us. The boneless platter chicken was bit over n dry but with the help of the sauces..it was ok. Nandos is usually my favourite restaurant to go and eat but for Me, not this one again.

Ashton branch is hit and miss. When it’s busy the food is rushed and not the best quality but when it’s quiet the food is good. Portion sizes seem to be getting smaller. Staff are always helpful and friendly

Wonderful staff, wonderful food and a delightful experience. Will be visiting again

Took my family out for a treat, unfortunately it was just another fast food outlet. It appears that most people set a very low threshold when it comes to.the quality of food on their plate

Came from Birmingham to here for food and walk with my son food was lovely so was the staff

Great quick service. Nice staff.

The food was really good, as was the service. Recommended

The Best service I’ve had , all of the staff and the manager were so polite and very proffessional

I've been coming to this place for quite a while. I've never once had any issues. The food is always good and the service is great.

A great place for a family meal.... Great atmosphere with great food.....

been going here for years. Although times are tough and it's getting a lot more expensive, it's still very tasty. service, location, atmosphere, everything was good. don't know if anythings changed in the sunset burger but it's not as sweet as it used to be. aside from that and the price, always a good place to eat

Just want to leave a 5 star review for the most outstanding service given by Beck she goes above and beyond, nothings too much effort and gives the meaning of a service with a smile its name...because of this woman we have travelled from the other end of Manchester to visit this nandos, four times in 2 weeks, so accommodating, so friendly and so helpful to meet our needs absolutely outstanding thanks beck...the two Gemmas.

Got to say the food was fantastic, the chicken was cooked too perfection, so soft and succulent. I got the red powder from the fries in my eye, and it burnt like a mofo. The staff never seem to be happy here, but they do a good enough job. It's very clean, which is great.

We come to this Nando’s all the time !! Food is always on time, service is always amazing, Becky is especially helpful ! Always 10/10

Busy as always but no one can beat there quality

Was standard for Nando’s, excellent service by beck. This has become my regular go to.

The restaurant itself is clean, neat and tidy. The staff are brilliant. The customer service is superb. The food is delicious!

Always incredible food, great tasting any issues issues they resolve it straight away.

My rating says it all. I 💯 love this place no matter where I am in the UK!

Amazing service every time, I am very specific with my order Alex & Ryan always ensure it is on point.

Halal, super friendly staff and quick service most times

Excellent service, food came out really quick and was a nice portion, only thing is that the inside of the restaurant was freezing so we sat outside where it was warmer

Ok for a quick meal but is pricey for what you get

Food is a bit pricey but very nice. Friendly staff.

I love this place. Great staff and children friendly. I'm a regular here with my family Keep it up guys

I visited this nando's today and i really appreciate the customer service from Arslan he really made us feel welcome , we had a problem with the food and he quickly helped by getting us the right order . he regularly came and checked up on us to see if we was doing good. was very respectful and understanding .will be visiting again

First timer went with my wife The food was good not great The atmosphere was good The staff were friendly

Great tasting food prepared very fast. I went for a chicken pitta with hot nandos sauce with rice and peri frys and bottomless coke zero - would recommend.

Ryan really helped us out and was so lovely. Quick service, good food.

I ordered a loaded fries which is normally £8 and they decided to overcharge me and charged me £9.50 and the cashier apologised and offered to give me the money back, but the manager decides to come to my table and said because I got a glass of coke in the water glass I can’t have my money back which is outrageous! My mate also got loaded fries and found a drumstick sized bone in there food that made him choke and completely put him off eating it. We have all the receipts and picture proof of the bone. I am appalled and will not be turning as I feel the situation was not handled properly whatsoever.

I ordered a loaded fries which is normally £8 and they decided to overcharge me and charged me £9.50 and the cashier apologised and offered to give me the money back, but the manager decides to come to my table and said because I got a glass of coke in the water glass I can’t have my money back which is outrageous! My mate also got loaded fries and found a drumstick sized bone in there food that made him choke and completely put him off eating it. We have all the receipts and picture proof of the bone. I am appalled and will not be turning as I feel the situation was not handled properly whatsoever.

Food was fresh and healthy.definitely try next time again.

Visited this Nando’s with my cousins and had a brilliant time. Food was amazing and the customer service was 10/10! Specifically a member of staff called Billy, he was extremely friendly and helpful. He even joined in one of our TikTok’s! Was a great guy and was so cheerful, he made our day. Really recommend this Nando’s to dine in!

Great food, wait times are usually quite short.

Booked a table online when arriving no table was available due to double booking fine ok then we ordered food which was under cooked let’s say actually raw

Dry chicken and Luke warm fries. This used to be a place to go after a visit to the cinema/ bowling ect, but now ad it's become so much more busier, I feel the food as gone down hill.

Came here for the first time and was disappointed in the food. The chicken came out dry. When we mentioned it to the manager he came and had a look at it, poked his fingers around the chicken and then said, that feels moist enough to me. It really wasn’t, and I presume he thought we should just eat the food after he had poked his fingers around in it. He did then offer to replace that particular piece of chicken, but again the chicken was dry. Looking around it appeared that a lot of people were being served quite dry chicken. Probably won’t go back to this Nandos, the one at Manchester fort is miles better.

Absolutely disgusted by the member of staff named Samantha who claims to be a manager. She was rude to me and my friend when visiting and making comments on our personal appearances but was fine with the customers behind us. Extremely prejudiced lady! I usually love nandos but will not be going to this branch ever again. Staff should learn customer service values and be trained to a better standard. Absolutely appalled.

Staff were nice and helpful and the food was great, it came in good time after ordering. Thanks for the pleasant experience.

We dined in on Sunday 26 May. We brought my mother who’s not very well and eats very little. Unfortunately part of her order - a mushroom - was served stone cold. We returned it and upon replacement it was worse than the first time. It transpired that it hadn’t been cooked. My mother was getting upset as she wasn’t able to enjoy her meal. When we complained the manager Ryan came to see us at our table, apologised profusely and offered anything we wanted (off the menu) on the house. We ended up ordering some desserts which were delicious. Overall the meal was very enjoyable and this was for a big part because of the exemplary customer service that Ryan and his team provided. They were all attentive, very polite and friendly. Ryan checked in on us regularly ensuring everything was alright and making us feel very welcome. Considering how the evening could have turned out, we had a really enjoyable experience. Only if all restaurants had a manager like Ryan!

Was greeted and sat down very quickly. Nas was lovely as I noticed some food on the seat, they quickly cleaned it before I sat down and Annie noticed food took some time and checked on where the food was, when we got the food she did a check back to make sure everything had arrived. Another wonderful visit at Nando's and never disappoints. Would definitely come back and recommend if you want flavoursome food and definitely worth the money.

Great experience Becky was so helpful with out takeaway today definitely recommend

I regret to inform that the current waiting time is very long, exceeding 30 minutes.

Hit and miss with some of the Nandos we've been, but this one is consistently good and staff are really nice.

I've mostly ordered for collection and food has been prepared on time. Very rarely, I've to wait for more than 5 minutes. The atmosphere is great and I'm looking forward to dining in.

Usual Nando's . Friendly welcome. Fast service.

We’re regulars at Nando’s, so have been a a good few branches. I have to say the manager here at Ashton was lovely, we were a group of 14. We were not waiting ages for food, the service was amazing, we asked for a few things after our food was delivered and the staff were quick to assist us. An amazing team here. Well done all. Look forward to visiting here again soon

visited Nandos on 11/04 with my family for my mother’s birthday meal and family from wales and Portsmouth we’re down with us too to join us for their first nandos and the staff there are disgusting, the behaviour was appauling. When we first arrived we were greeted rudely by the staff member Beck. She spoke down to us and told us we are unable to be seated or served even though there was multiple empty tables and enough space, the manager Alex was then called over who again was very rude. He too said we can’t be seated but could if we was split into 3 groups which made no sense considering how many spaces were available. We were also told they close in an hour but were able to seat us at 9:30 which made no sense considering that was an hour after we had arrived. Beck was very condescending and rude and Alex was disgustingly rude. We then decided we will order take out. While order take out our cousin confused one of the members of staff with one of our family members saying ‘oh there he is , he’s just speaking to the manager’ and we said that’s not him he’s outside and we just laughed at how she got confused. We then got up to order and as we were in the queue Alex then came upto us and said we were being refused to be served and kicked out. We were very confused as we had not done anything and he had then accused us of pointing at staff members and laughing. This was disgusting as we would never ever do something like this. He would not let us speak and kept telling us we had to leave and get out and nothing was going to be done. I said how disgusting it was to be accused of laughing at staff members, what kind of people do you think we are. He did this in the middle of the restaurant for everyone to see making us feel humiliated and this is something I did not expect from nandos. He raised his voice and was very aggressive and patronising. As someone who is taller than me he enjoyed standing infront of me to show he was taller than me to intimidate me and this was very patronising and disgusting I felt the need to take a step back. The way I have been treated and spoke to was appalling. After this experience with nandos I will be telling friends family and posting about this on social media to make people aware of how Ashton Moss nandos treat people and how Nandos staff treat people. This was humiliating and disgusting and I feel embarrassed about this. This is my local nandos and this made me feel very under valued as a very loyal and regular customer. I would have never expected this from a manager or front of house staff. Absolutely disgusting. This experience has completely ruined my mothers birthday meal and you ruined her whole day. She left upset and honestly I left in tears after the way I was spoke to by management Alex.

Staff particularly the supervisors/management are rude and don't have the customer service skills to run a restaurant clearly! But other than that the food is always great cant fault it. Ashton nandos used to be my favourite but ive noticed over the last year the staff don't seem to care.

Beck and the rest of the staff went over and beyond my expectations. What a lovely nandos. Food was spot on and would recommend

Can I Suggest Separate Menu For Gluten Free And Other Dietary Requirements And Allergy Checklist IPad

The mains came before I had finished my starter. The chicken looked as though it had been cooked a while, even though it came early.

Food was really nice, served up hot and quick. Service was good. The only problem is it's really expensive now and is no longer attractive. More like prices you'd pay at a decent pub for food. It's around £16 for a whole chicken with no sides. This is over the top really.

horrible service, the manager ryan had no regard for the days people are having and can’t even have a conversation, he has a disgusting attitude and should not be in charge of a restaurant

Always like Nandos, but we visited about 9pm on Easter Sunday, and the staff were atrocious. One waiter dropped a menu on top of my friend's meal and didn't even stop to say sorry, and then another sprayed my food with table cleaner while cleaning the table next to us. Please train your staff better!

I recently visited Nando's and had an exceptional experience. The staff were incredibly accommodating to our needs for Ramadan, ensuring we had a comfortable and welcoming environment. Their polite and attentive service made the dining experience truly enjoyable. It's refreshing to find a restaurant that not only serves delicious food but also respects and accommodates diverse cultural practices. Highly recommended for anyone looking for a welcoming atmosphere and fantastic food.

Great customer service but they dont do the Prego bugger anymore

Great service also provided dates to open our fast with. Much appreciated

The manager was very kind and went out of his way to help us when we where fasting thanks. 10:10

Thank you so much for look after me! So happy 10/10 but 9/10 because he tried to run away from me & camera I had to call him to explain what we are having for our dinner to my viewers. Check out videos in YouTube ! See you soon with part 2 can’t wait 😜

Great food as always. Service - no waiting time staff pleasant and friendly. Helped transfer points from an old card to a new replacement 😀

Good food Manish excellent service and host 👍🏻 ( Even though he didn't give us the extra chips 😛 this is personal banter between me and Manish)

i’m sorry but who do nando’s actually think they are charging £12.95 for a burger? this isn’t london, this isn’t some fancy portuguese restaurant in soho! it’s ashton-under-lyne for christ’s sake ! charging basically £13 for a burger no sides in this economy in this region is utterly ridiculous. be for real

Clean, fast, halal and hot food, the service was fantastic, definitely alot better than the one at Manchester fort and Trafford centre, we went at a busy lunch time and everything was great!

Just popped in for a cheeky Nando's. 5 Adults. Got a Booth, no problem, apart from it facing the men's toilets, eweeeeeee really! Anyway you can't use your Bluelight Card without your NHS ID card, it's Saturday I'm not working, I have alot of other ID, anyway rules are rules. Now the food, it was bloody lovely, not going into details it's Nando's!!!

Over rated and quite overpriced. There's more to life than just chicken

My regular nandos but it seems to have gone slightly down hill. I only care about the drink :) almost £4.00 for a coke and its always flat and taste like soda water for the last 6 times weve been.

Lovely service and atmosphere, it was a shame that the chicken was overdone and dry. I was really looking forward to my meal too as we hadn't been to Nando's for ages.

Ordered from Ashton Moss. Part of the chicken leg was missing, like somebody took a bite out of it.

I always love it here and the staff are very good to my kids as well. Sometimes, as parents it is terrifying to take the little kids out to dinner but the staff are really patient with them.

When we entered the restaurant, we were greeted by Nas, he took care of us until we found a table which took about 10 mins. He was very cooperative and helpful. The food was so delicious. There were absolutely no problems at all with the food and the service. The restaurant was very clean despite being extremely busy. The kids menu was a win and we will definitely be going back again soon. Thank you!

A very busy place. But good atmosphere

To be honest this place no different then any other nandos. Which in hindsight just goes to show the consistency of all nando's restaurants. (This is a halal nandos).

Arrived at 8pm on Saturday as a group of 3 to be turned away and told they’re not seating anyone when the restaurant closes at 10.30? Absolutely ridiculous and a group of girls were seated right before us.

5 star for beck the manager. Dealt with a small issue very professionally.

Manager Beck couldn't of been more helpful and professional about a food discrepancy, thanks for your help. If I had my own company you will be getting poached. All the best.

Great food. There was a problem with the smoke alarm which delayed the food but the Manager Scott managed the situation really well. Well done Scott.

Not great to be honest. Food very average and the bread was definitely passed its best. All in all it may be good for the younger people but there are better and cheaper alternatives for the over 50s.

Took a group yesterday it might be just me, but I felt like I was paying restraunt prices for fast food experience. Having to get my own cutlery and condiments. Not for Me

I love Nandos, but the chicken portion are smaller than used to be. So may think twice about going again.

Ordered a vegan wrap, it said on the menu that there would be 2 but instead came 1 wrap cut in half to make it 2, not even enough to fill an infant. The woman came and later explained what the menu meant. I paid 13 pound for this and explained I wasn't happy and after she explained she said sorry about that and walked off.. had to order chips which then came to 20 pound, really not happy with the service.

I enjoyed the food and the staff were nice and I didn't feel like someone was sitting on my table eating with us as some tables are a bit close.

Good Nandos. Get exactly what you expect at a Nandos. Quick, efficient and lovely staff

Pretty great, seemed like the kitchen was very busy or maybe a little bit understaffed so things took quite a while, however you can't knock that onto the staff as they were all lovely and helpful, maybe more of a prompt to management that they need to account for busy nights such as Fridays.

Great service, Beck, especially made us feel welcomed and helped us sort our order. Really friendly. Food was fresh and tasted fab!

It used to be better when our team cooked the food. I was disappointed after 4 years without eating Nando’s. Also if you want a chicken thighs burger is better to make it yourself from scratch and cheaper, and if there’s 2 of you even better. Grab a portion of thigh with your sides, get two Portuguese rolls, two cheeses, ask for mayo, lettuce and tomato, it’s free, and done. Ask chilli jam or perinnaise if you wish, you’ll see how you’ll save money.

I have been visiting many Nando’s including Middle East. But the interior, ambiance and somehow chicken taste is amazing at this Nando’s.

We had not visited a Nandos in quite some time and it was our anniversary. We were going to watch a movie so thought to catch a quick nandos before the movie. It was as tasty as I remembered and everything was quick and very self sufficient. The staff were friendly and everything was in stock. We got our meal and quickly moved on to watch the movie next door!

Never had a problem with this Nandos. Food is delicious

Who doesn't like a nandos, always such a nice decor inside, I find the way you order so refreshing simple and quick. I had the chicken pitta medium with rice and piri piri fries my girlfriend went for the chichen wrap lemon and lime with spicy rice and garlic bread we also shared some grilled halumi and had a beer and a glass of wine out a car. Yes for to much food between us but it was damn tasty. Staff were attentive and friendly and got the food out to us fast. There is ample parking available close to the restaurant so it's easy just to pop in and get a good meal. I'm sure we will be back soon ad it was so confident, certainly worth a trip if your in the area :)

WOW! .... followed by a THaNk YoU! Ashton Nando's is like friend. With our busy family and work lives it's nice too meet an old reliable friend here and there on our journey through life. Today too, was a nice visit. We usually and regularly end up getting a take out from Nando's. On a few visits we decide to eat in and today we dined in. High five, fist-bump, hand shake, a nod, whatever your thing is; thank you Scott for your friendly welcome and service, simple but right to the tee. The food as expected and consistently good. You may too experience and acknowledge that there are a few places that master the skill of good food with customer service on a consistent basis. Ashton Nando's delivers that. Thank you for the occasion(s).

Worst experience at Nando’s. Wasn’t even that busy and took over 45 mins for food. Ordered a quarter chicken, it was dry and wasn’t even fresh, mash was cold .i complained sent it back and second time round chicken was hard and drenched in a random sauce. Very disappointed and upset as this was my treat for the week :(

Food arrived luke warm. Asian girl slapped the plates down on the table in front of us. Food was not the best. Butterfly Chicken was dry.,chips cold. Drinks flat. Place is nothing like before Was greeted well at the door by a guy though that's the only nice thing about it.

Spacious and comfortable seating and very quick and friendly service. Garlic bread was soft and nicely seasoned, chicken was tender, and everything tasted fresher than many other locations.

I hadn’t been in a while so i thought you could call to see if you could be book, but you just have to walk in and ask if there’s a waiting time. Anyway whilst i was queuing up, the staff asked us, politely to move and a women with three kids didn’t notice and tried to push in front, but the guy in front of me, explained to the women that queue had moved, it was very obvious, she went in front of me and took quite a lot of time, especially when the kid’s kept messing about, then i finally said my order and the server was very nice, they then said that next time we should use the QR code on the table, which i will be doing. The food came about 10-15 minutes later and was great, tried half a chicken, chips and coleslaw, they were all great. the chicken was seasoned to medium but i might try hotter next time. the refill drinks are just fine nothing crazy about it. the meal was nice and after the queue waiting it was all ok.

Always love a good Nando's...my two kids love the food. 👍

Waited 40 mins for food on a Tuesday night. Chicken was good, one of our burger buns was hard and loaded chips came out luke warm, we sent them back, staff replaced them on my last bite of my burger ( I wanted them with my burger) Staff helpful, friendly and apologetic. Ladies wc blocked and mens were blocked, a man came in the ladies to use the loo, I thought he had come in accidentally, when I told him it's the ladies, that's when he said the mens is out of order. Overall disappointed 😞

Great food, good service but atmosphere could be better.

Customer service should aim for mediocrity as it’s currently at rock bottom. Olivia a, Billy and an younger waiter with brown curly hair that speaks with an awful informal London slang accent should be given customer service training. I sat back and watched an Asian family be treated passive aggressively and with little to none acknowledgement . Bad taste.

We went for lunch on a Wednesday, it was quiet. It is a spacious restaurant and clean. Staff were friendly.