Nando's Ashford Designer Outlet in Ashford

We visited on 18.10.24 at around 6.30 pm. The experience was poor from start to finish. We sat outside as we had a dog with us, We asked for a water bowl three times to no avail. I ordered a pitter with humus, This took almost 40 minutes to arrive. However, during this time the mains That I ordered arrived within 15 minutes. The starter was therefore abandoned so the main meal didn’t go cold. I tried to speak to the staff about it, nobody really cared. Tried to contact directly, nobody replied. During the Friday evening, I was very sick. I can only assume this was due to the food. What was also really sad is that there was a group of young boys opposite, they had evidently organised to have dinner together. Despite ordering at the same time, the food was staggered at approximately 15 minute intervals. Meaning that the two boys waited 15 and 30 minutes, before eating when their friends food finally arrived. I mentioned it’s the manager as I knew that the young boys wouldn’t, the manager just shrugged. I Asked the boys if everything was okay and they said that it was, but the food was cold as it waited so long. I have been visiting Nando’s for about 16 years, and While the quality and experience during this time slowly gets worse, this was a real real shame. I’m hoping that you reach out to refund this visit -had You responded to my attempts to discuss this on the night, or via social channels. I wouldn’t have left this review. Many thanks Karl

I am extremely disappointed with the delivery service from nando’s outlet restaurant. I ordered meals for 3 people and 2 of the sides didn’t show up. Not only were we missing food but all the food we received was stone cold; the sweet potato fries were hard, the chips were soggy and the halloumi was served soaked in water at the bottom of the box. I would not recommend or even consider suggesting to eat at this place, i would honestly rather starve. (and this isn’t the first time we failed to receive our whole order)

Mediterranean salad awesome 👏 Waiter Ruben very welcoming.

Been there yesterday (21.09.24) The young girl at the door greet us in a rude way, I told her that we need a table for 4 people, she said we need to wait around 40-45 minutes. On my way out I noticed lots of free tables and I asked another member of staff what about these tables because looks quite free to me, she asked me if I spoke with the girl from the door, I said yes, but she said we have to wait 45 minutes for a table and the answer was "well, if she said 45 minutes, you have to wait 45 minutes" in a very rude way. I understand if they are short staff or something, what I don't understand is why being lazy to do your job and serve the customers and being rude with them.

Great food the staff were very helpful and friendly thank you Matt for helping us with our order👍👍

Conveniently located with the Ashford Designer Outlet in the newer section. Once inside, it feels a bit cramped - the tables are so close together that when walking to the back of the restaurant it's very much a single file affair. Great food and service - friendly front of house gave us a nice table by the window. There was a rat running outside but looked like he stayed on that side of the glass.

Food was great and the staff and management were really friendly and interactive with my child and are nice and chatty, probably the best service I’ve had out of any Nando’s I’ve been to

The food is good and slaps however, sometimes it is a miss but very rarely. The staff are somewhat acceptable.

Table always not available. Always 30 minutes wait. There are empty tables but do not allow the customers to sit

If you have allergies avoid, avoid, avoid. Poor. Ordered at till, lemon chicken and wild herb chicken, what arrived was neither. The spice level on both plates of food was beyond mild. There really is no point in staff asking at till if there is any food allergies- if the Kitchen don't give a hoot and plate up anything they have. This establishment is criminal and don't give a damn about it's customers.

Usually alright but today turned us away saying they were full and takeaway only - half the tables were empty and the kitchen basically dead... thanks alot!

Above my expectations. If 4 are eating ,I suggest the chicken sharing platter, more than enough food for 4. Even the 2 person platter is a great deal. Chicken cooked perfectly... Definitely worth the visit.

Sorry to say this is the worst Nando’s I have been to for a number of reasons. Food which was ordered on the same order coming out sporadically with others having to wait 20 minutes after others got their food. Someone’s side salad just came out by itself and not their main chicken dish. One member of staff was great, young guy (didn’t get his name) but the rest looked miserable and unwelcoming.

Special thank you Kasper for being so attentive! Great food and quick service, shame the Caesar salad wasn’t available though.

Personally, my experience at Nando was horrendous because I got my chicken spicy after I explicitly asked for the lowest amount of spice. My chicken wings were burnt and tasted very dull as well as the corn. I also couldn’t get a lemonade for takeaway which shows very bad organisation. Overall I don’t recommend this place.

Efficient Friendly Service - Keniz and all other staff we’re great!

Cold food, poor managment. Food was dry and not prepared at point of order. Staff refused to seat people outside as they had short staff which suggests to me that the place is poorly managed. I received cold flat bread after sending it back for the same reason. Probably worst Nandos I have visited.

Had a meal here while on a visit to the designer outlet, food was hot & fresh, service was quick & friendly. Wasn't too busy either.

Few times being in this restaurant and ever time I get shocked how they welcome you. Make you feel that They are not pleased to have your custom. Food is under standard compared to other Nando’s and others.

I may have the name wrong, apologies if I do. Nancy served me on the till and showed great compassion as I had just received awful news. Such an act of kindness. Thank you.

Tiny portions, dry and cold. Staff not bothered. Customers lost as will not be returning!!

Me and my friends decided to have lunch at Nando’s on a nice day out when we arrived the atmosphere was not the best they sat us down on some dirty stinking table which I had to clean myself which is vios Icl I should of been paid I will not lie for doing THEIR job. Anyways let me move onto the main event the FOOD the garlic bread was baisically rock and garlic mixed together the chicken was pretty mid which is quit annoying considering my favourite YouTuber CHUNKZ glazes this place so much. My expectations were not met unfortunately don’t get me started on the broken English on our waiter. When we was leaving some random family asked if the place was HALAL and the worker said NO which was more of a Mood killer because considering me and my companions are MUZLIMS.

I wanted some saka sauce to buy and they dont sell it manager was soooo nice and gave me some in a pot to take home excellent customer service

We visited today for a lunch. Everything was clean and absolutely amazing customer service by all staff You were really busy today but everything seems to run smooth. Thank you! (Matt)

RUDE STAFF AND FOOD NOT AVAILABLE EVEN THOUGH YOU CAN ORDEE ON APP!! So avoid like the plague. Staff totally useless, unhelpful, and downright lazy. The circumstances are: Arrived got shown to the table and advised to use the app to order. Plenty of staff walking round. Placed order for 1 starter and 3 meals initially. Staff wandering around. The starter arrived before I had to ask where the drinks were. Came back with 3 refillable drinks. Which is not what was ordered. Got asked by the staff what did you order? Main meals arrived by the time they had stopped moving due to the way they were slung onto the table. Another member of staff asked is everything is OK with your meal. I said I could not say as they had just arrived! After this stupidly, we ordered deserts. 2 of one desert and 1 other. The 1 arrived a few minutes later 1 of the 2 arrived. The staff then went to walk away. I asked where the other desert was. He said we have not got anymore. I said, but the app let me. You can have a refund. I said no, take this 1 of 2 away and refund me for both. I cannot do that was the reply. I asked if there was someone I could speak to. No reply but they walked off coming back with a receipt and cash in his hand. I cannot refund the card so here is the cash for the deserts. No one came to speak to me so after 5 mins we left. Nandos in the ashford outlet is to be avoided

Fantastic food and cooked perfectly! Will be returning

Although the staff were very helpful seating us with an elderly wheelchair user, we were dismayed when we were told that we had to order via a QR code on the table! When I asked someone if they could take our order, we were told they don't do table service! My elderly companion would never have been able to order by QR code🤣 and I had no phone battery left. Do they do this at all Nandos? It seems very AGEIST at a time when everyone loves to shout about every inequality they can possibly think of! How about our aging population??????

I came to the designer outlet on Saturday 10th February 2024 and I wanted to eat in but the staff member said it was a half an hour wait so I decided order a take out instead and collect after 15 minutes as instructed. when I arrived home both the Churrasco and sunset burger had no salad on them only sauce and the chicken thighs- I appreciate on a busy weekend you might run out of stuff but why charge people the same amount for the burgers then? you might as well tell customers you have run out of the burgers instead. I need a refund as I was not going to ruin my weekend and come back to the outlet to tell you guys you gave me an incomplete order as you knew what you did when you were packing my order. Am very dissapointed and I need a refund as your contact number no one is answering the calls

Had a great lunch at Nando’s! Our waitress Cara who had brown long hair was very friendly and kind to us! She went above and beyond for our table. A credit to your team! Food was lovely as always and the service was quick.

I never ate at nados until I got invited with my friends. I instantly fell in love. The price is good and the food is amazing. Although last time they did forget about my food I had to ask them and it turns out they had forgotten. But all restaurants make mistakes so I don’t really mind at all. I love being able to choose the spice I want it to be because I don’t need to worry about the taste. I love it here so you should definitely come.

Amazing, best Nandos around, have tried dozens of Nandos in Kent and London. Ashford is simply the best, hot fresh food mmmmm.

Ordered in the app , Nando’s took the money from my account straight away . But then was told by waitress our order was not in stock . So then was told I have to wait 10 days for my refund . Out of order . Someone should be updating the app each day .

Not the best Nando’s I have been to. Chicken was a bit dry, rice was surprisingly bland not had this at all Nando’s before usually full of flavour! Chips had the piri salt dumped on the middle not all over. Menus were covered in sauce and table was sticky Shame as love Nando’s.

Multiple times there gave an excuse that they are out of chicken or they can only take away as there is no capacity. Both times I saw enough staff and felt more like an laid back attitude issue within the branch. Quite a disappointment for Nandos branding. Hope some one from the head office looks at this and takes necessary steps to improvise

You can never go wrong with nandos

Saturday 13th January. 3:10pm. Pathetic service. Waited 10 minutes with my baby here trying to catch the staff's eye to help me get a high chair. No one bothered asking if I needed some help. No one so much as stopped as I tried to wave I flagged this to the manager. The manager is argumentative. How she is the manager I cannot fathom. Really rude woman and very arrogant. Did not even have the decency to apologise when I flagged the poor service to her. If the staff here can't be bothered to help us or to take our orders and instead we need to go to the tills (the item we wanted was not available online, we tried!), what are they even doing here? I can get my food myself from the counter. Why do you need to hire useless people who don't understand the ABC's of customer service. The staff stand around our table and shoot the breeze with each other instead of asking how they can help. So they're clearly not waiting on us. Here's a suggestion: for what you charge us, invest in their training and teach them some manners.

The girl at the till couldn't care less...She took the order wrong because she was not listening...

Took my number as there was no table ready, went off shopping as was advised 30 min wait but called us in 15 mins approx. Manager, who took my order,was very attentive and thorough. Food was hot, took a while to come as it was quite busy.

We visited today for a lunch. Everything was clean and absolutely amazing customer service by all staff but especially by Palliya and Naomi. You were really busy today but everything seems to run smooth. Thank you!

I've been to 3-4 other nandos and I assumed the food is done to a certain standard as it was the same in all of them which is ok, but here it's the first time the bread rolls used for burgers and garlic bread wasn't tough as old boots and the chicken seemed more moist than usual. I enjoyed my meal in this restaurant more than I have any of the others I've been to.

Disgusting service been told takes an 1 hour to be seated while all seats are empty apparently they cant fill the restaurant to its full capacity.

Food was amazing but service and staff was even better. Reuben seated us as soon as we arrived and catered to our needs. He went above and beyond to make us have a great experience - please can management ensure his efforts are acknowledged and reward him accordingly! Will recommend and visit again for sure!

Visited Nandos Ashford today for our Anniversary, we were a bit concerned about the service looking at the foot-fall due to Black Friday rush. However, very pleased and amazed especially with the service. The supervisor Kaniz took great care of us from getting the order faster to checking in constantly if we were fine. Thank you Nandos for making our special event extra special

Not busy on a Monday noon and service was quick. However chicken liver was too spicy even for a medium ask and wasn't great. Usual chicken was great

Nice ,good food ,speedy service ,clean surroundings and toilets and ample parking. The only downfall was the frozen yoghurt machine was out of order .....that's why I only gave 3 starts ,I really wanted to try that

Good food. The chicken was juicy and tasty. Burger was a good dish.. loved it

One of the worst Nando’s I’ve ever been to. The staff are inattentive. My friend food came 20 mins later and the staff just don’t care about the whole situation.

We went on a Friday evening and had to wait a lot to get the deserts, but other than that, it was all lovely.

Best nandos ever me and my daughter was really happy and satisfied ❤️❤️❤️

I've been to better Nandos tbh. Had to exchange the garlic bread because it was stale! Had to wait for a seat because they were still cleaning tables. Good decor but it did seem that the store has already been there a while and not as shiny and new as I would have thought considering its age. Menu is the same as everywhere else do there is the consistency good expect. I won't go here again as there are other choices at the outlet to visit.

Great food, experience, service and setting

We found a large hair in our starter yesterday, showed this to a member of staff and they didn’t even apologise. Obviously poor hygiene standards and lack of customer service.

My family and I had to wait for almost 2 hours to be seated, despite there being many open tables, and another hour for the food! Absolutely terrible service. Other Nando’s branches put this one to shame in terms of hospitality.

Very good food, kids always love nando's food, the food we ordered they have run out stuff bit they gave us alternative which was good aswell

Ordered takeaway 1full platter with 4 sides”rice” 1/2 chicken on its own 3livers Came back all the way to Tunbridge Wells “34miles” and there was no rice included. Such a disappointment.

Standard Nando's. Food is good but waitrer at this entrance was super rude and unfriendly. It's very bad image to put someone like that at the entrance of the shop. Others waitresses were totally fine and smiling.

One of the better atmosphere Nandos in my opinion. Staff very good, on the ball looking after customers and informed about menu options etc. Just what was n3ed after some good shopping

Exceptional service. Always have to do an allergy order with a manger. The manger was so friendly and accommodating. Would definitely return.

Nandos should update the opening times on Google and in the store. I waited a long time for the restaurant to open. I arrived 11:25 and it was supposed to open 11:30. Didn't opening till 12 something...

Food was very slow to come out. The Lemonade drink was out and was just soda water the whole time there. Food was normal nando's standard. Didn't have enough sauces as had to ask another table to use the one they had.

Great restaurant food came in good time, just a shortage on ketchup!

10+ tables available but told to wait 20+ minutes to be seated. You can’t pre book tables either, so where are these people who have claimed them? Giving up on Nando’s at this point, the food is ok but you always end up waiting 30+ minutes to even get a chance to be seated at pretty much all of them.

Nandos in ashford staff are very good and kind. This is our second time. Im with my autistic son. I left my fone in the toilet outlet. So i need to leave the restaurant to get my fone. But my son dont want to leave as we already order our food. One of the staff name Zayne Im not mistaken the spelling of her name...is kind enough to stay with my son while I run to get my fone. Very nice atmospher there and you feel safe. Thank you all the staff.❤️ ashfor international outlet branch..❤️❤️❤️

Good service polite young and bright Sasha helpful and on point with the standard of customer service and care.

We was super happy the Nando’s is opening clotting us. We was there 10 days ago and I was super disappointed. We had a buggy with a little baby and the give us the table in middle of the restaurant (it was half empty) so the people walking by the buggy and carrying the food next to my baby it’s not safe at all. Our table was dirty we mentioned to the staff and a manger but after 10 mins nobody came to clean it. We working in hospitality more the 10 + years it’s can not happening in our restaurants. I didn’t felt welcomed and safe so we left. I love Nando’s more than 10 years but this restaurant need to change otherwise the loosing the customers.

Appalling I’m in a wheel chair disabled toilets floor soaked as sink leaking , toilet blocked. Told staff did nothing. The system at the door is so ridiculous went on the queue online and told 20 minutes waited 45 asked told next waited another 5 have two starving kids with us so left and now have actually got some good at five guys and still no message from useless Nando’s … bizarre system and totally useless , lots of tables also sitting empty ! Pathetic fast food restsurant

Cannot eat here as it’s not halal. It’s a shame really as the outlet has a lot of muslim shoppers.

Very very disappointed, I was in the restaurant today and it was not busy, I waited for the food, very little sauce, the garlic bread was burnt, I ordered ice cream for my boy, but I received half a scoop, not a scoop. I do not recommend

Very busy but good, get in queue and shop!

Waiter Lend over us to get the table stick when we sat outside and when she lifted the wooden table marker the rain water poured on to my partners plate on top of this my corn was burnt so not happy at all

Very slow service people who came in after us got their food quicker. I asked for our food a couple of times

Friendly customer service, had problems ordering over the internet as they don't accept gift cards online. So I visited for takeout and waited about 25mins for the order. The food was delicious and plentiful.

Superb quality chicken for a Nando’s. Being in the middle of a designer outlet makes It a bit harder to be efficient and provide excellent service, but they have met expectations and I don’t want to penalise for a couple of hiccups. It’s still a relatively new restaurant so hopefully everything will be even better next time I visit.

Food was amazingly cooked well and came very fast! Cara and Palliya has the greatest service ever hands down! she was so wonderful and very joyful made me feel very comfy being here and i don’t usually write reviews but i had to give a review on service because this is probably one of the best ones i’ve been too! even the interior is beautiful! The male who served us also had very great customer service i didn’t really catch his name but I came around 4pm maybe y’all could figure out his name 😅

One of the better restaurants in their chain. Found the service to be friendly & efficient and the food was all correct and cooked nicely. Can’t really ask for more than that.

Lovely new restaurant! Food great. Shame you don't serve hot drinks, would have finished the evening off nicely

Didn't have to wait to long for food seeing it was a busy lunchtime. Food was piping hot. Lost 3 stars on this review as the cutlery was absolutely disgusting.

The best food 🍱 and fantastic service and super friendly staff 😊. Always a pleasure to dine there for our. Lunch 🥙 never had to wait and always great food served up with a smile 😊 Love Nandos John & Kay

Service was good. But the shop was dirty. Also they should bring back hot drinks not everyone likes cold drinks.

We went to eat in Nando’s in Ashford out let . We ordered three half chicken with chips . The chips was cold and the chicken were the same . It’s like they had them cooked a long time ago and sitting next to their grill for hours and they served them to us . It was horrible taste . Very disappointed and waste of out money and be honest it’s becoming like MacDonald 🥵🥵🥵🥵🥵😰😰😨😨

Just your regular nandos.....except way too small for the capacity at the outlet. They need a bigger space as Nandos is never rly empty...so wait times here can be long and even longer when u have a party of 3 or more.

Woeful service, don't open if you can't provide the service the staff or the product, simple as that

Have eaten and had a takeaway from here. Both times been really happy with the service. Great and clean inside.

Bad service and cold food , ordered gravy didn’t receive it and still payed for it

Waited for an hour to be served our dinner, turned out it hadn’t been put through the system. Food finally came and it was wrong. The pita looked like it had been used as a football before being put on the plate. Staff were nice though.

There are some really good staff that enjoy providing good customer service. However, minority of staff are demotivated and somewhat unpleasant, in particular the staffs that make the food. My experience has been awful with soo much of salt put on the chips and the chicken. I had to swipe of the salt from the plate with a tissue. Even then you can see soo much of salt on the tissue and table, please see pictures. I feel sick now.

Food to a great standard, order correct and arrived quickly ☺️

This is My first time in Nando’s Ashford designer outlet ( newly opened)This one is a bit unique, they have an Africa theme including the music. The place is big and clean the food is nice and the chicken is tasty. Toilet is clean. I’m glad that they have Nando’s here ,it’s our go to favourite restaurant.

Been looking forward to trying the new Nando's at the Outlet Centre and it did not disappoint. Lots of available tables and the young girls hosting were super accommodating, I visited with a large buggy and they sat us at a booth soninhad room to feed my boy. The ordering through the app couldn't be easier and the quality of food is always brilliant. Will definitely be back on my next shopping trip.

Why not Halal ???😭😭😭😭 There is one Halal Nando’s at Nantgarw, Cardiff

Only CASH and no card payment available.

We have been yesterday there and they told us, that their wifi is not working and they don't accept card payment and today they tell us the same. You have to order at the counter and pay cash only. Bad organisation.

Food was good, no possibility to paid by card. Had to withdraw money and they didn't have a lot of change. They gave me many coins (cents). La nourriture était bonne, pas de possibilité de payer par carte. J'ai dû aller retirer de l'argent et ils n'avaient pas beaucoup de monnaie. Ils m'ont rendu des centimes

Great food and friendly great service. Be back soon for sure.