Nando's in Leeds

Fantastic attentive staff and the food was scrummy the place was magnificently clean and sparkling

First time visiting in a while and I won’t be in a rush to come back. Me and my wife ordered Fino Pita’s and it seemed to be missing the sauce, tasted like a standard medium pita. Very disappointing Nando’s, what’s going on!?

ABSOLUTE RUBBISH second time ordering second mistake, first time missing items, second time completely wrong order and are useless as dont even bother to answer the phone after ringing for 15 minutes AVOID at all costs

I simply ❤️ Nandos. Every time I go there, it makes me happy. This time, I got a card that helps you collect points with your every visit. This is a reward card, so after 3 such visits, I will get free food. Hooray 🤗

Very good food and friendly service and impressive on the waiting time for our food 10/10

Visited recently, Usually have a great experience at other Nandos locations but the service I received from Erin was so disgusting and unfriendly! Will not be returning to Nandos WR

It is what it is - if you are a Nandos fan you won't be disappointed...

Fantastic branch. We had 3 children with us & they had a wonderful experience. The food was perfect & staff very friendly.

Requested a table to allow for one wheelchair user. To my shock and disgusting horror they expected the customer to navigate through the middle of two rows of tables with sitting customers. An absolute lack of common sense.

Good experience all round. Excellent staff.

What is the point of advertising opening times and then not adhering to these?

Excellent service, Tamara was very friendly and welcoming. Wish more people would be like her🌟

Nice food, and I can't fault the service, but I find it a little expensive.

on 6 Feb at 20.18, the lady who welcome the customer is not profesional. She did not take my name during queue, she and others two ladies was laughing on my back, talking about me. Rude customer lady. she should take my name and let me wait...she just let me wait without taking my name, she said 10 minutes but more than 10 min

Very slow service untrained staff

Service, food and atmosphere was utterly unsatisfactory. Staff did not service well; it took us around 5 minutes to be seen to, staff was having a conversation at front desk completely irrelevant to the restaurant as they were discussing bus times. My partner also was served by a monotoned lady with no care in the world. Paid for a coke and was accompanied by sparking water look alike from the machine. Other customers were also waiting around 5 minutes aswell so the staff can continue their conversation.

Oooh fabulous. 1st time eating here, and what a revelation. I've eaten at many Nandos before but this one was perfection. The food was absolutely delicious, perfectly prepared and very tasty. The staff were really very friendly and helpful. I thought Nandos was nice & tasty but the food here seemed to go beyond anything I've tasted before.

Very slow and disorganised to pickup an order. Lots of staff but only 1 till open

rude employee called Aleesh. Refused to come to us and went off to speak to other people and have a laugh and a chat despite us asking for her assistance. She needs some additional training on customer service and her professional code of conduct

Nandos is a friend favourite go to in my family.

Oh no! Today's experience was stupendous. Not only did they make a mistake with the rice side of the liver and chicken meal order, only for the crass staff to pass me the rice with condescension, asking me to keep the extra chips I didn't order for. I insisted I didn't want it extra chips and kept it on their counter. You actually thought I was evading paying for another bottomless drinks. 1 bottomless drink was purchased because it CLEARLY SAY BOTTOMLESS! Whether I go get further brings with the glass cups used for water, the fizzy drink was bottomless! It didn't make sense wanting to charge me extra £7 which I happily paid for. However it just shows how low the mentality of the Nandos White Rose staff clearly is.

Sadly they can't cope with the online orders and the customers in the restaurant suffer. We waited around an hour for our food, no complaints with the food we loved it and as always full of flavour

Great overall. They gave my little one a colouring card whilst we've been waiting for our order. Excellent food and service. Thank you.

Busy bit of a wait but worth it

Got there, was busy as usual so put my name down on the list and was told 15-20 mins. Waited literally in front of person who put down my name. 30 mins past buy and I went and asked how long it would be to see the list and 10 people after my name had been seated. My name was never called out and she proceeded to say she must have said my name a few times (I was right in front of her looking through out. It was just a blatant lie) It was a blonde woman with a high pitched voice. Between 3PM and 4PM on Sunday (today).

The food was great and the staff went the extra mile. They were very busy but not too busy to make you feel you weren't invisible. I was delighted to see children eating McDonalds inside the resteraunt along with their parents eating Nandos. Common sense. Well done..

Very busy, waited 10 mins for a table. Staff / food great

Located in the food court of White Rose this Nando’s is busy at most times however that said waits are not too long and service is prompt. Hosted by friendly and polite staff. The restaurant area, restrooms and kitchen areas look spotlessly clean. Food…. it's Nando’s… it's fresh, it's tasty, it's spicy. Just one negative comment about Nando's in general. They allegedly offer 10% NHS discount, however it is always capped at £4.00… that is not 10% (especially given how expensive Nando's can get when you're there as a family)

Never had a bad meal. Enjoyed every mouthful. Very good service.

Let people finish their food before you take the plate of those that have finished. I felt like I needed to rush to finish because they were constantly taking things from the table.

Put an order through very late just before closing time, the order was accepted and ready at the agreed time ! On collection I was greeted with a smile and the order was given to me. There was a slight issue but was rectified with a blink of an eye! The manager on shift was very helpful. I don’t usually leave reviews but he definitely deserves one!

Very efficient friendly service. Very busy

The service here seems to get slower, currently waiting a half hour just for our starter to arrive & the main is ready so getting that too. Not good at all.

Usually not fond of Nando's as previous experiences have led me to think it's lacking behind the other competition. After a hefty session on Saturday me and four pals went Sunday night for one. The staff were extremely friendly and hospitable (usually not the strong point of the restaurant) and were great at checking drinks, food and welcoming us to the restaurant and checking allergies/whether we needed anything else. Food was amazing. Huge thank you to Alex and the rest of the team on the shift (17/09/23 after 18:00) you have managed to change my view about the restaurant chain, keep up the outstanding work!

We waited a few minutes for someone to notice we were waotinv to be seated. Glasses for drinks took a while. Food arrived promptly by an abrupt server. Whole place seemed understaffed at 5pm. By the time we left it was getting busy. One (of two) toilet was out of order. Food was lovely though.

I was there on 1st of August 3:50 pm sit on the table 11 and waited for my food 1 and half hour as I’m pregnant I tried to be calm and not say anything. Instead one guy who looked like a manager came and ask me if I received any food yet and I wasn’t. Then they offered me a voucher thing themselves even though I didn’t ask for it. Then my food arrived after I had my meal they said they will take my details to give me a voucher. I went to the till to give my details then they acted as I asked one. I found it very disturbing. They took my number and mail address and said it will be sent to me in a week time. A week I received nothing and being lied and and being fooled wasn’t ok. I was at the white Rose so I asked about this voucher. The manager lady said it takes 10 days not a week blah blah.. I said ok and left however it’s 16th of August now and I received nothing from them. If they just said sorry instead of fooling people I wouldn’t write a review but everyone there should be fired by Nando’s because they wouldn’t care less if the business was going down for them as long as they were being paid. Disgusting never again and tell anyone I know who likes to go there as well.

this is a great place we both love the white rose nandos unfortunately this time the chicken was a bit row i didn't complaint, the girl who served us she was brilliant very caring person i forgot her name

A big thank you to our lovely server Lucy, who served us last night, gave us super service, big smiles, and went the extra mile. She is a real asset for Nandos white Rose and Nandos in general

Waited 40 minutes for a table wanted loaded fries with my 2 daughters after a hen do and then some shopping, to be told they run out. Manager Tom and Sarah came to the rescue, looked after us superbly cooked their own version of loaded fries not that I had anything to compare them too cos I’ve never had them before BUT we were looked after so well, loaded fries was stunning top ups of drinks ended our day beautifully well, thanks so much Sarah and Tom we appreciate you both and how you stepped outside of the box today and went above and beyond. Xx

Food was late I had to ask for it, staff sat around chatting /eating, food was cold and tasteless, and had been frozen before cooking, asked for wet wipes told we don’t do em any more, Just a reminder to my self why I haven’t been here for years, Better chicken wings in a street take away , Step up Nando’s !!!!!!!

Crammed family of 5 into a booth only big emough for 4. Had to get a chair from another table and stick out into walkway. Waited over 25mins for drinks. Understood that it was busy so expected to wait for food. But 25mins just for drinks? Eventually went up to ask for them gave our table number was automatically was given 2 refill glasses even though that wasn't what we ordered. Then when food came sides were missing off 2 meals. Was quickly brought out to us but were just plonked on the table. Usually don't leave reviews as I'm not a Karen but was so disappointed with out service. Paying over £85 for food expect alittle better service even if it is "fast" service

First visit to Nando's in a while and prices have increased noticeably while at the same time the portions have decreased just as noticeably. Food, small amount that there was, arrived and to top it off the wrap and rice were cold. Admittedly we used to go to the restaurant nearby at Birstall and were always happy with everything there. Doubt we'll be rushing back in the near future to this branch.

All day every day, you can never go wrong with Nandos. It my regular

Had an amazing meal with the family and friends

Literally left me sat there waiting for 40 minutes then I ask where my food is and I'm told it hasn't even started cooking yet. Absolute joke. The place was filthy too

Very busy, food cold, order came out wrong and our meals came without our garlic bread sides absolutely spoilt our daughters birthday meal. Will not be coming to this branch again. We will go to TGI Fridays next time.

This is a beautiful restaurant! Never been to such a place with floral decor.Cups, the machine, plates, tables I mean everything is so pretty It’s a perfect place for breakfast, lunch or even for coffee and pastries.i would really love to visit this place again.

Just been in and waited 45 minutes for our order only for it to come out wrong .. These fast food outlets put Just Eat and deliveroo before the customer sat at their tables ..This trend needs reversing and they need to put the proper customer first .. got our money back and left , won’t be going back I’m afraid

Music was iconic . Roll over Beethoven , amapiano is here . Food was healthy yet retained that guilty pleasure of takeaways . The staff were friendly and efficient. Felt right at home . Also Nando's has great company of complementary dining and takeaway other businesses surrounding it . Yet after visiting all , Nando's is Lekker.

Fabio was amazing yesterday, so friendly and efficient! Excellent service and great food 👌

After a very long birthday day for both my boys we called in Nandos as a birthday treat to end the day. It was very busy when we arrived but they quickly sat me and my family in our desired booth seat. Food was ready within about 10 mins. To top our great experience off the staff we kind enough to let us use a birthday cake we had brought with us. Not just that but there added all the candles we provided. Lit them and then brought it out whilst a few members of staff sang happy birthday! The boys were over the moon! We regularly visit various nandos in and around Leeds and this by far was the friendliest, welcoming and most accommodating branch we've every been to! Thanks guys 👌

Went last night with hubby, the welcome team was friendly hence 2 stars... ordered the full chicken and sides, chicken livers and the 'new' loaded chips... the chicken was dry ( used to be succulent) and a little on the burnt side. The chicken livers were also burnt and dry ( overcooked maybe)... as for the loaded chips, they were half cooked and was expecting a little more cheese and chicken on them.... for £8 ... they were a disaster...maybe scrap them.

Friendly staff. The chicken was a little too much dark meat. But we had a great meal.

We were sat down quickly and food was nice as always however service was poor. Had to chase glasses to start with and wait 15min for a scoop of kids ice cream....after asking 3 different people....

Horrible service hade to wait 40 min for some cheese chips and something else I don't remember and a glas of water after 40 min they surfed me my food but no knife or fork or water apparently they were waiting for me to eat without any knife or fork lot's of childish people Woking there. I would never recommend to anyone to eat their. Please spend your money somewhere your money is worth instead this place I mentioned. Your welkom...

Pleasant staff ,clean environment lovely food

Not somewhere I'd recommend if you actually want service. I love Nando's usually. I couldn't order using the app because we had a gift card. So, I stood at the till, with 4 people in front of me which took forever. Granted, it was fairly busy but they refused to open a second till (it's quite a large seating area for there to be just one till). One waiter clearly couldn't carry more than one plate at a time because it would have got in the way of him flicking his hair and generally pretending he was at Paris fashion week. No fork, no napkins, generally the staff weren't with it. When I asked for a fork or a napkin, I got one from the manager who then didn't think that was an opportunity to replenish them. We left our name because there was a wait but our table was given away. The waitress taking names didn't ask, "what name please?" but rather, "are you X?" Meaning people could simply queue jump by saying, "yes". No apology for that. Not a patch on the one inside Trinity which is excellent.

Always enjoy the food a real treat.

I haven't be to Nandos for about 10 years and was reluctant this time if I'm honest but gave it a go and was pleasantly surprised. Yes the portion sizes are a little small for the price paid but what you do get is tasty and the novelty of the sauces still appeals. Service was good after an initial 20 minute wait for a table (it's smaller inside than I thought) but once in it's all really efficient with (most of) the staff being really friendly. I won't rush to return as there's other options I prefer when spending £50 to feed 3 people but I wouldn't resist for another 10 years :)

Now, don't get me wrong, I love a Nandos more than the average man, but this one on this day was ill equipped for the footfall they were receiving, ordered on the app, seemed to take an age to get either food or drinks to the table. Food was good, when it got there, but there were multiple tables around us that were complaining, one of which complained to the lad who dropped their food off, he seemed inexperienced in dealing with complaints and they walked out. After we had eaten we had ordered our lad a dessert, while he was eating that one of the waiters mates decided they wanted to have a chat with each other, essentially walking straight in and essentially stood right behind us having a catch up, which I thought was very inappropriate but at no fault to the server. In summary I feel that the team that were working this shift were inexperienced and ill equipped for the amount of people that were in the restaurant, a very care free vibe coming from the staff that were in and it seemed like the manager that was on was just running about 'fighting fires' with different issues and complaints. I think there are other nandos that aren't a million miles away from this one which I have had better experiences at, don't think I'll be in any rush to go back to this one... sorry!!

I've been to soo many nandos all over and although they've all been great this place really stands out with the staff just being the best! They always go above and beyond to make sure you're happy 🔥💪

First time trying Nando’s. Was not disappointed. Loved it. It’s not very expensive, it’s regular prices for eating out and the quality is good.

Waited a long time for our food on valentine's day but they did apologise and offered us a free pudding.

Amazing service by Bradley the assistant who served us, Wednesday 15th Feb 4:30 pm . It’s that what make it special for me and my family. Keep up the good work young man.

The food was exquisite and cheap which is always a winner. The service was quite fast and the staff were all greeting me amazingly. The atmosphere was very nice for a restaurant in the whiye rose (saying white rose has a lot of fast food areas). 4☆☆☆☆

Staff were on their phone while working, chips were undercooked and only a sprinkle of peri salt. No help once complained staff member laughed and then went.

Would just like to say a massive thank you to Simon and his team tonight (28/01/23)- it’s been lovely. I had an issue where I ordered the food but it didn’t go through properly, unbeknownst to me, however when the app informed me of this 20 minutes later, I spoke to Simon, he explained what had happened and the whole team ensured our food came out as quickly as possible so our wait wasn’t any longer than it had to be. The food was absolutely amazing and the team seemed to get along so well with each other that it made such a friendly and welcoming environment. I don’t usually write reviews, but because of how nice this visit was, I felt it was imperative to show my thanks :)

The food took ages, and it was very tiny. The wrap that I got was messy and did not fill me up at all. I feel like this Nando’s is going down in portion sizes and quality of food. Overall very disappointed.

Great nandos! Food was good and came out quick. Place was really clean and staff were attentive and friendly. Would come again. Bosh.

Very good service and the food was great

Good service and friendly staff

Horrible costumer service. Very rude staff, long vaiting time, no cutlery. By the time i manager to get some cutlery i already had half of my chicken liver with fingers. First and last time i come to this place.

Never had any problems here..ifood is alway hotvand tasty the restaurant is just very open and can be a little cold when sat on the opening side of the restaurant.

No where near as good quality as had been in the past and overpriced for what was received

Always like Nandos, The food is always great and relatively reasonably priced still.

Waited 1 hour for nothing staff haven't got a single braincell between them dirty tables dirty cutlery

Great food quick service friendly and helpful 👍

Was served by a lovely lady Elis was nice food even tho they was really busy food came out fast

Last minute decision to eat here and enjoyed meal very much

02/11/22 - Really impressed with the service here, particularly the member of staff in the blue check shirt (so sorry we didn’t catch your name). So lovely & couldn’t have been more helpful.

Not been for a couple of years, and proper enjoyed it, very well cooked and tasty especially the garlic sauce which gives a bit if a kick.. tender chicken, crunchy fries, tasty rice. Only 1 thing I didn't like was the garlic bread, bit hard probably over cooked 'hence 4*

Really tasty food, brought to our table quickly!

Never been here, no Idea how this review ended up here. My original review was for the Palace pub in Leeds.

Been to the white rose Nandos twice and both times have been awful. The food is always cold and the service is slow. If you complain they give you dirty looks and the manager Emma was very sarcastic. It's a shame because the Nandos at Kirkstall is so different .... its clean, the staff are super efficient even tho it's busier than white rose and the food is always hot and correct. Avoid white rose Nandos at all costs..... but not all Nandos are this bad . Rubbish under the tables, other customers saying the chicken had water oozing out.

Food was good, nice atmosphere friendly professional staff. Would recommend a visit

Bread from burger was hard. 1st person said she would get manager. Why? I just wanted a softer Bread. 2nd person brought out the same order again with the same hard bread!!! 3rd member of staff got it right finally!

This was the worst Nando's that I have been to, aren't they supposed to be the same everywhere? Wings tasted salty and looked like they have been rushed on the grill, you could see the marinade looked not cooked. Poor service, felt like the waitress did not want to be there, I get it is busy, but I left feeling that I should not have come in in the first place. Would rather wait an hour in a queue at Trinity than go here again. Also the table was wobbly.

Truly an awful, and expensive experience. We ordered the boneless meal with 4 choices of sides and that came with "2" chicken breasts and 4 chicken thighs. For the first time I had to say something to the waitress. The 2 breasts were very overcooked and tiny. I've seen one breast bigger than those. To their credit she just apologised and within a minute brought us another one that was cooked spot on. But it was still tiny. Overall the worst cost to food ratio I've witnessed in a long time. And up there for worst food to eat also...

Nando's is Nando's. The food is OK, not worth all the hype tho, you don't come out absolutely stuffed after a meal. Refillable drinks which is the best part.

Another great dinner at Nandos! Went to dinner while shopping, we waited about 20 min which I think is great as it was quite busy and you don't have to wait there, they text you when your table is ready. The staff were absolutely lovely and helpful. The food was delicious and it came quite fast considering how busy it was. Note: I definitely recommend trying the Rainbow Slaw.

Nandos init, always good Staff helpful and friendly Good was good Sauces station was clean and well maintained (swapped out the full bin for washing hands) Food is good as always

Waited 45 mins , food cold staff not the best but trying , Wouldn’t bother next time There’s plenty of choice in the shopping Center

Decent quality nandos - Can find the service to be sometimes a bit slow

So me and my partner went to Leeds white rose Nando’s for a rare treat!! The service was APPALLING!! The order was wrong, we paid for each of us to have bottomless drinks, they had run out of Fanta so I had ONE can of Fanta, is a can of Fanta £3.30?? I got the butterfly chicken it had a little bone in it that I nearly choked on, it also had fatty gristle in it, safe to say I didn’t eat it!! My garlic bread tasted foisty, didn’t eat that! My partners wrong order of chicken burger the breadcake was stale, and the staff were very rude and service very slow!! The only good thing was a service assistant called MANNY was very polite and very apologetic, thumbs up to manny! AVOID AVOID AVOID!! Pictures attached to review

Amazing food brilliant staff excellent customer service

We had a lovely meal here,. The food was delicious. The service was quick, the waitress was very nice, and helpful. We will definitely be back. I would also like to add they went out of there way to help me get a seat,as I was in my mobility scooter,, Sher moved a few tables for me and got me a great place to sit. I'm going to recommend this Nanfo:s 100%. to eveyboody. thank you for beeeln so kind..😍😍😂😁

First time at Nando's in the white rose centre. The service was slow and the food was cold. They quickly replaced it though. Chicken is a cheaper meat so I can't understand why the prices are so high? Some branches are better than others though.

Absolutely ridiculous... Anytime you come, be that weekend, weekday, 12 pm, 5 pm, 3pm you always have to wait 30 minutes at least to get in, and you can clearly see that they have at least 7 tables free... Why can you not get in if there are free clean tables? There is no option to book... But you can turn up to wait 30 minutes... Pfff

Not great may be its just 2 busy not for me

Went to nandos by choice to use my one4all card, after waiting 25 minutes for a table I went up to order. The employee advised me the card machine wasn’t working and suggested they would call the company to ensure there was money on the card and asking me if there was other methods of payment Will not be returning