Nando's in Kensington and Chelsea

Came here with some friends, Rafael made the entire experience amazing and super welcoming! Made us laugh and have a great time!! Will be coming back only when he’s here :)

After walking past spice and meats throughout Westfield Stratford we decided to all have nandos NO CHICKEN LIVERS BAD MISTAKE 12 PEOPLE 12 LIVERS NOT TO RETURN

Rafael was a great host & provided an amazing service, making our dinning experience very good ! We luv him xx

We had a lovely meal after the ABBA VOYAGE concert , Rafael was a fantastic waiter and a brilliant, friendly ambassador for Nandos ! Thank you Rafeal !!!!!

Rafael was the best host. I've never been treated as well as what Rafael has treated me and my friends tonight! Would recommend. And ask for Rafael !!!!!

Rafael was absolutely amazing during my time at Nando's! His bubbly and cheerful personality truly made my experience special. He went above and beyond to ensure I felt welcomed and taken care of. His positive energy was contagious, and it really brightened my day. I can't thank him enough for his fantastic service!

Wonderful experience.We loved our food.Thanks to Rafael,He always made our experience so much better as he is always attending us.I recommend this place a lot!Thank you RAFAEL !

Winner winner, chicken dinner Hot juicy meals with a variety of spicy levels

Poorly cleaned area Does not clean the table before seating new clients

Absolutely awful service. Couldn’t wait to close although we were allowed in by the host and had a good 20 mins spare before closing. Very rushed, awful till service and all round not worth the £50 we paid for 2 people to be rushed out of the restaurant. Absolutely gone down hill over the years I’ve been visiting and will NOT be visiting again. For sure.

Just wanted to highlight Babloo’s AMAZING service. He just checked in on how our meal was going and we ended up having a really nice conversation - he not only taught us a lot about London but also introduced us to some must try menu items for our next visit. As for the food it was phenomenal - the chicken thigh with the Fanta sauce was among the best I’ve ever had; crunchy slightly sweet skin with juicy melt in your mouth meat. Also Angel at the register was very kind and helpful !! Also this Nandos was far superior to the one we tried in Vancouver Canada.

Excellent service from Michelle. So friendly and accommodating. Nice to be served by someone who has good vibes!

rafael was lovely brilliant service

The food and service is great. Thanks Hibaq for amazing help and service! We will definitely be visiting again, highly recommend.

Just wanted to leave a review here only for the lovely lady at front desk at Nando Westfield's Stratford..her name is Prazeres, a true asset to the restaurant, she made me feel so welcomed, I wanted to dine in after I spoke to her even though I couldn't eat any meat dishes as it wasn't halal..the side dishes like the creamy mash and garlic bread were a disappointment but nevertheless I would like nandos to recognise her for her skills please. Kind regards Marina

Rafael gave us a wonderful experience, he made my experience at Nando’s wonderful and excellent I’m very satisfied

I went around lunchtime with my neice and nephew. It's wasn't as busy. Usually we go at dinner time and we'd have to queue up. There was no one to take orders, I stood there for so long. One of the staff she looked at me a couple of times still didn’t come to service us. After literally 15 minutes, she comes looking annoyed. Other staff were nice, but it was just when placing the order I was disappointed .

It was my daughters 9th birthday and they sang happy birthday for her and made her day. The staff were very accommodating on 12.10.24

First time ever trying nandos so I wanted to see what the hype was all about and it sadly disappointed. Ordered a medium boneless chicken platter and it had no flavour, not sure if I was given the wrong order. The chips and the seasoning were lovely though. Shout out to the (I think he’s Greek.) man who works there as a server, he was super welcoming & friendly, checked my allergies and just made the atmosphere in there great with his cheerful attitude and lovely singing. I would go back here just for him

served by rafael. so lovely, amazing vibes and great customer service

We came across this place by accident, it was our first visit to this chain. We were really fascinated, the chicken is delicious, as well as the side dishes, which are offered in different options. The staff was very friendly and always kept an eye on our table. The prices are very good and the ordering system is quite efficient. I highly recommend it.

We received the best attention and services in this place thanks to Rafael who helped us at all times explaining the food and giving us good details so our time here was very good thanks to him

Rafael and Rahman were a great host. Rafael made sure our food was okay and checked in with us a few times which was nice of him. Served us with a lovely smile. Thank you Rafael for making our visit to nandos a happy one. Need more people like you 😊 Rahman was very kind to help me with my food when I made a mistake whilst ordering. Served us with a great smile too. Appreciated your help 😊

When we arrived at Nando’s the restaurant was very busy but all of the staff were very attentive and organised all of us that were waiting in a queue well. Our waiter Rafael was so accommodating and even bought over our sauces/condiments for us (see picture). Gracias Rafael! You made our dining experience very enjoyable!

The quality of the food was great. It was very busy though and we had to wait a bit to get a table. The table we got was filthy and I suppose understandable due to it being so busy. You need to order your food at the till and then the food is delivered to your table. This was not clearly communicated on entry.

The food here exceeded expectations and was a lot better than most Nandos I've had in South Africa. In terms of service, it's very high traffic and not the cleanest place. Atmosphere is relatively good and I can't fault it too much.

I went Stratford city Westfield mall to watch a movie, before that me and my fried bought chicken wrap from Nando's. I chose medium spicy but there was no spice at all and Tortila was not cooked properly. The overall ambience is good. Shop was super busy at that time.

They so rule and racist ( girl red t-shirt hand tatoo )

Always love nando's but its cost is now moved into premium dining and sadly it's not that level.

The chicken was a little raw, I asked a waiter to be able to do it more, who called the Manager and this girl replied that she had been working for the company for 15 years as a Manager and that the only thing she could do is change the chicken portion that We think it is undercooked! Incredible to know that I pay to eat and they charge me for telling me how to eat a chicken! I don't like chicken with the pink middle!!! Incredible

We had an amazing experience with Rafael at Nando’s, my nephew really enjoyed it, thanks for taking care of us 5*

The food here is amazing we need this in Florida the only downfall is it was very smoky I had to leave halfway into my meal, I couldn't breathe I went again at the Gatwick Airport location on my way back to Florida. I had a better experience enjoyed my whole meal. The Food was definitely a 10 at both locations please bring Nandos to Orlando.

Rafael was amazing!! He helped me with my request and made me laugh He’s an amazing staff member props to him!!!!

Stuffy. Couldn't even eat there as they had no vegetarian options in stock.

Overall nice food with gf options.nice

We went to Nandos Halal in Startford to celebrate our daughter’s GCSE results.While we were waiting in the queue outside the resturant ,Nandos staff was so rude,couple of guys tried to jump the queue,the red shirt guy from Nandos staff opened the door and told us to wait outside not near the door and told the guy to wait outside. He said to us in such a rude manner like we were there for free food or begging, there was another family who waited in the same place but never been told off. Inside the restaurant the red shirt guy was very rude to other customers as well.While we wait for our order so many items were missing,have to chase them up and staff like don’t care. Everyone looks too exhausted and done with customer service. First time experience really bad won’t go again,food was cold,drinks were warm,really dirty place,drinks were spilled on the floor,Won’t go there again.

I've never been to Westfield before, and the kids were hungry. Went upstairs and saw Nandos. It was busy, but we still walked in as a group of 4 people. Had two wing platters. Food took about 15 minutes. It was hot and tasty, no complaints.

So easy with the app. Lovely service from Sumaya!

Portions are extremely small not a good value for money.

I ordered 4 things before I chose something they still had in stock. It was only 18:30

I love the service at Nando’s. The staff were friendly, and a lovely lady escorted us to our table, which was a nice touch. The food was up to the usual Nando’s standard—no complaints there. However, I did notice that the cola tasted more like water than anything else, which was disappointing. Also, during my 20-minute visit, 4-5 different staff members asked how everything was, which, while friendly, became a bit intrusive when all I wanted was to enjoy my meal in peace. Overall, a decent experience, but a bit more attentiveness to these details would make it better.

Vadinir was our waiter. He is GREAT!

Had to wait a long time.. even though it was a busy place. No one was there in the front to serve customers and they were not even botherd the staff.

The tastiest chicken I had put in my mouth must have been from here. I had the peri peri tamer which is chicken in a sandwich. The service was amazing. There was a stall and it had a washing area it had extra sauces and things you would need. They accidentally forgot to bring a drink but that was very quickly sorted. As well as that there was plugs which came in handy to charge my phone. So even better service. I would Definitely recommend this if your looking for a tasty rich experience night out

The food was awful, and i wasn't impressed at all. I would not go back there. The first time I went there a few years back, it was nice. I think the food is not as great as a few years ago. The one in Walthamstow wasn't nice either 😕.

Before Nando's accepted Blue Light Card to get discount by NHS. I went there today with my family and they are not accepting Blue Light Card anymore, just the ID with photo. They told me "they don't do the rules", but I'm not happy about this change of rules. So, NHS workers, if you want your discount, come over with your NHS card with photo. Blue Light Card is not working for them anymore.

This Nando’s branch is much better than anywhere else more bigger Food was delicious as usual Friendly staff and it takes time to get the food because it was very busy in weekend. Toilets are cleaned Every thing looks well maintained Highly recommended 🫶🏻

The queue I saw when going up the stairs scared me quite a bit but the staff were super efficient in ensuring that everyone got a table in about 7 minutes which was not bad at all. Despite how busy it was, we got our food served in about 10 minutes which was fab. Mark was super helpful on this one visit, so a big thanks to him! Food was delectable as it always is, very filling and unbeatable flavours.

Rafael was amazing today, helpful and attentive. The only annoying thing is that Nando’s Westfield is not halal so had a vegetarian option

Very BAD food, worst service: I'm a Celiac and I got there, without a single Portuguese person in a Portuguese restaurant, I ordered chicken, rice and a portion of fries, it said WITHOUT SPICY and WITHOUT SAUCES, I know that all food is spicy but you said: No problem! No spicy and sauce. The dish arrived and it was full of spicy sauce, on the rice and meat, after complaining they removed the spicy sauce from the meat/chicken, and when it came back IT STILL HAD IT. I caused a scandal because I think it is unacceptable to give me and my family wrong information, and after everything they said that the meat contains chicken even if you don't want it, no one told us that, regarding the rice, they didn't say anything. He didn't advise anyone to go, much less to a Celiac, a TERROR restaurant.

specifically Rafael a very sweet and caring waiter willing to go the extra mile for good service ◡̈

So busy they forgot 2 parts of our order

Really good Nandos considering how busy it was even on the middle of the afternoon! I thought we would be waiting for ages for food but it was served quickly and was good quality. They were very well organised with food allergies when I requested gluten free so that's good to know. Enjoyed it!

Food was good by chain restaurant standards. A bit noisy but that is to be expected in a mall setting. Fast and efficient but service was not particularly friendly.

Rafael was so helpful. Made sure we had everything we needed and made it an enjoyable experience👍🏼

Rafael was an absolute legend. Helped us out and had such a positive attitude! Good vibes will definitely be back here 👌🏾👌🏾👌🏾

i visited nandoes and was pleased with Rafael's customer service . He went above and beyond to make sure I was happy with my meal and to resolve any issues I raised. Everyone around him enjoyed the meal because of his friendly and energetic personality. Rafael's attention to detail and confident manner really improved the ambiance and made my visit unforgettable.

The moment we were seated, this very nice worker immediately came to our table and told us to contact him if anything. He sang, and always said “Hello my friends!” whenever he came over to our table, something all of us found very entertaining. He even went and refilled our glasses, which was really nice of him, especially since me, my partner and their mom had spent the whole day traveling. Wish I could say goodbye to this amazing man… Never gonna forget you Mr. R, you made my day.

Rafael was very attentive and extremely helpful. He made sure our experience was overall lovely.

If you can find a free table, you won't regret it.

Quick service… but basic customer service…

Nice food and really good service had a nice atmosphere to get us away from shopping

Raffael was our waiter and he was so welcoming helped us with our food and drinks and even offered to move us to a larger table. will definitely be coming back <3

Food was very good and service was great 👍

Rafael was a brilliant server he was amazing,he gave me free refills and free ice cream,he gave me an experience of a life time i’ll never forget him!!and the food was delicious.

Ordered a fino pitta with chips mash and Mac&cheese. Standard Nando’s quality but our server Rafael made it all the more better. Hats off to him

Just your normal Nando's.Nothing exciting.

Rafael is amazing, he has such a positive energy and makes people laugh. Everytime I come to Nando's he always there to put a smile on my face. Also gave us free mayo🤣🤣 He is wonderful!

Absolutely trash. We got cheated with loaded chips a month ago. They just added little bit of cheese in the middle and rest of the plate was filled with dry chips. Shame on them. They wouldn’t even refund for the dirty food after giving them an online feedback on their website. Wish I had a picture to show you all of the chips. Very stingy they are with cheese

Be prepared to wait... it took a good 30-40mins to get a table and then the app wouldn't work, their Internet wouldn't work so a big line again to order. After all that thought the food was mega 🤙

Great service and quick food! Thanks to Raphael for excellent customer service and he gave us a lovely scoop of ice cream as a kind gesture!

Lovely atmosphere! Chicken was and render not burnt or overly cooked. Rafael the waiter from Venezuela was absolutely great! Offered top service and very friendly.! Thank for a lovely experience. Will come back again xx

I’ve heard that this is really famous restaurant in UK. And this was fantastic experience today. Chicken wing was really tasty. And especially everyone works for here was super kind!!

5 stars for Filipe! Amazing customer service he really went above and beyond for us, when a lot of the other staff members wasn’t willing to help in my situation he literally saved the day! Thank you thank you thank you. Not many genuine people in these sectors anymore but he was definitely one today. The food was very mediocre fries came warmish like they’ve been sat around for a while having hot fresh fries isn’t much to ask for. Service wasn’t the best by other staff members forget to give me my Bottomless glass forgot the additional sauces we paid for etc etc very very mediocre Chicken was okay a lot of us left alot of the chicken because some was over grilled and dry but we really didn’t want to complain as we was in a group setting and it just wasn’t the time n place

Thank you to Hetanshu for helping me get my food as it was delayed, he really made me feel welcomed and always happy to help! We were a table of 7 and he provided great service to all.

Very bad service food is almost one and half hour late we ordered at 3:58pm and got our food at 17:00 on the 20 June 2024 😡

Went to this place with friends after work and received the BEST customer service!! Shoutout to Rafael he was amazing!

It was fun. The kids and myself 😍

Very good food; hot and quick, good staff Only thing was our table 304 was very tight table behind us and kept getting knocked by people walking past, I didnt mention it, it was the table we were showed to

I wanted to give a shout out to Tegan very patient despite long queue and customer taking a long while to order she was still polite and professional. Also Abdul (trainee) very helpful and kind.

Nandos is my favourite restaurant for my family, friends, or working meetings. Its prices are according to the services and the quality that they are offering. The environment is always the same, tidy nice and focused to help guests and give to the guests more than their expectations. Stratford is one of the biggest restaurants, but they are great, even though they are always busy, but they give very fast service and delicious food. The team works together, and the main thing is to make customers happy. I just want to say thank you so much to Andres, Rafael, and Alex. They are icons in Nandos, I haven't seen them for many years, and I found them the same as my first day. All of them are lovelies persons. CONGRATULATIONS TO NANDOS STRATFORD FOR THEIR AMAZING TEAM.♥️

Special thanks to Murad for making our experience worldwide, amazing customer service and the nicest waiter i’ve ever had. Very joyful and conversational to be around, thank you Murad!!!

Amazing experience !! And Customer service Me and my friend came to celebrate and had the best service EVER. Murad took the best care of us! It is indeed 5 star service! Thanks to him ! Murad ⭐️

Rafael was amazing, he went above and beyond to make sure we were getting the absolute best service! You guys need to make sure he gets a raise or atleast employee of the month. Will definitely come back again!

Rafael was very nice and kind 10/10 to him

I recently visited Nando's at Westfield Stratford City and had a mixed experience. 🌟 The staff at the till gave me a cold welcome. ❄️ They didn't utter a word other than to take my menu item—probably overworked. 😓 The food was standard Nando's and arrived quickly, which was nice. 🍗👍 The ambience was pleasant, with some seating on the outer mall. 🛋️🏬 Overall, an okay visit but could be improved with better service. 😊

Murad was really attentive , really good service, food was amazing. Really recommend Murad! Brought me over an icecream and was always smiling

Me and my wife went out to Westfield to eat and we chose Nando’s we ordered houmous chips and coleslaw as we eat halal But to our horrific experience fell ill vomiting we realised that it was bread came with homous which was not cooked properly and must be contaminated We will not visit Nando’s again

Me & my friend came for some brunch this morning, absolutely lovely, lovely staff, one staff member Raffael lovely man, made us feel welcome not to mention he was just such a happy vibe! Please give him a pay rise, every restaurant needs a man like him 🫶

the waiter rafael was the sweetest soul, making sure every thing is ok and the food was amazing, he even gave a free ice cream to leave the review, food wasn’t a long wait either

Went to try the new bottomless soft serve - definitely worth it!

Rafael is so amazing, the best service ever. He is so sweet and works so hard

Exceptional service from Rafael!!

Hit and miss with the quality of the food. May be need more staff working, could tell the food was waiting awhile under the heat light, as food was very dry. A lot of food was waiting to be served.

Murad was amazing! Thank you for an amazing dinner, and service. Would come back again, very welcoming, thank you Murad for a great dinner!

Rafiel Was an amazing waiter. He was so kind, thoughtful and entertaining. He went above and beyond. I can’t wait to come back and see him again!

Rafael was amazing, he was always around when we needed something. Perfect service

I give Nando’s Westfield, not just 5 stars, but a medal of honour. Raphael, our server, is one of the greatest people on this earth. “Your happiness is my happiness” he would say. He made us so happy, the joy of our meal came from him.

We ordered the "Boneless Chicken Sharing Platter" and found the chicken extremely dry. The chicken portions were also very small, especially the chicken thighs. On the bright side, service was fast and the staff friendly. Everything was also clean.

went here for a meal with my friends during peak time, still received absolutely wonderful service from Rafael, he was amazing. probably the best service i've ever received, will definitely be back :)