Nando's in Runnymede

i ordered plain chicken wings but they had some medium sauce on them. i ate them but let our server know just in case there had been some cross contamination. they still offered a free dessert for me and one for my partner too! great service will definitely be coming back.

Nando’s does what it does and does it quite well. A sign of the times where you have to order via a QR code. Chicken is always good - sides average. I only visit here with my 11 year old and he is happy. Good for teenagers too I think. Lunch for three of us was £52 so not exactly a cheap option based on lack of general service.

Deliveroo delivery but wouldn’t bother eating at the restaurant if these are the standards… Pictures is all that came, for 5.45!!…

Ate here 2 nights in a row while staying at the Premier Inn nearby. Both nights the food/wine/beer was lovely and the staff very friendly and helpful.

The spicy rice bowl is choc full of wholesome deliciousness! Chose to add grilled Halloumi. Fast service and enjoyed every last mouthful and didn't feel guilty

Have been here a few occasions the first time was a very food meal but every meal since has been an absolute disappointment for both eat in and take out avoid this place. Nandos in Staines is much better

Stayed at the nearby Premier inn this weekend to go to Thorpe Park. We arrived late on the Friday so just popped to Nando’s to eat as it was close by. Had a very nice meal and the staff were very friendly. Went there again on the Saturday after a day at Thorpe Park and had another very lovely meal.

We ordered take away. Chicken wings were under cooked, with a little bit of seasonings.. I never order again and will not recommend to anyone.. I love Nandos but in Addlestone is the worst one... IT is not first time that was something wrong with the order...

When i arrived it was closed and then Abdul met me at the door and let me in. When ordering Abdul took my order and he was very professional. He then served us and came and checked on us once we got the food and offered us napkins. Once that we had to go shortly after and Abdul wished us a good day and we will see you again next Tuesday for ice cream!

This is prob the best Nando’s in 10 mile radius. The duty managers are brilliant and food is always piping hot and never fail

This is the worst nandos in surrey the team very rude, waiting time a lot, you guys need to sorted out the people who works there, if they don’t want to work is menager problem not mine I’m a customer they treat me like s… Never come back here anymore

Attentive team working in store, food is consistently good, excellent choice of beers, would recommend.

Placed an order on line. Received everything but a much awaited child's chicken burger. Rang the store and was told it wasn't their problem/fault, it was a Deliveroo problem and for me to contact them. I explained it was the store that left the burger off the order not Deliveroo. They said there was nothing they could do about it. Great service! Deliveroo did come through with a refund.

Despite multiple chances through Covid, then post Covid almost every time we order a takeaway delivery from here we are left waiting in an endless delivery queue. They just keep pushing back your delivery time until you end up cancelling. All they have to do is buy chicken, cook it and deliver it locally. I love Nando's and so does my son but this branch is totally incompetent and poorly managed . Dont order from here!!

Came for a late Saturday lunch with family and food was brilliant (as usual) and came within a matter of minutes after ordering. Great customer service as well by Ella who was extremely helpful. Definitely recommend.

I ordered online and 1 hour later I got a Call to say that the Deliveroo driver refused to deliver the food. Don’t bother ordering.

Visited here a few times now and always had good food and good service. Everything cooked well and in good time. Great lunchtime treat. Special mention to team member Abdul who went beyond what was expected to make sure we enjoyed our visit.

food is usually good, when it finally arrives, and it is what you have actually ordered. been here a good 4-5 times and every time. something is wrong. the staff all don't seem to really care, all just standing round the tills chatting while there are about 40 plates of food waiting to be sent to the tables.... when it gets really busy they seem to want to put the most inexperienced person on the tills so the queues end up being massive. to put it bluntly, this restaurant is absolute shambles and needs a management overhaul asap, don't waste your time, unless time is all you have and being messed around all for a plate of chicken is your thing.

Was not impressed by another branch of this chain but my old mum likes it so went with her. Pleasant , helpful staff. Quick service. Food hot, good succulent chicken, corn well cooked. All good. Only downside, no hot drinks available.

We ordered online from the app, pick up time was 8:30. Got there just after and had to wait a little as it was so busy but the lady working front of house was absolutely brilliant, attentative and friendly!!! Food was cooked fresh when I...

Food was good and good handling of gluten free allergy order. Fairly quick service of the food which was prefect for a pre film dinner.

First visit to a Nando's - NEVER again Staff were utterly useless. No one informed us you can only order vis web!! Their web site was poor, slow and unable to see more than 1 item at a time. Never did work out how to...

First visit and was very impressed. Welcoming, friendly service and helped us when we had issues with ordering on our phone. Food was amazing and great check backs. Will be visiting again soon.

Firstly, I wouldn't normally review the likes of Nando's but I have to give a big, positive shout out to the manager of this restaurant. I recently had a negative experience but he went above and beyond to resolve the issue. I would have no...

I’ve just ordered chicken burger and fries x 2 .. for myself and my daughter for £26! .. my burger was not edible the chicken smelled distinctly ‘off’ - Will not order again (never had a problem before) but it’s really put me off 😞

Shocking experience tonight, order for 6 for collection. Once home realised incomplete order of 3 items, 2 of which were mains. Wrong flavoured chicken given. Peri-peri fries were as plain as non per-peri fries. Was supposed to be a birthday meal but ended up eating...

It’s been a while since I’ve had a Nando’s. always remember good times and simple quality food. Not this time though. I don’t know if it’s Nando’s as a whole or the Addlestone branch but it was poor! The coleslaw is all mush. No bite....

We have just received our delivery from Nando’s Addlestone via deliveroo and we did not receive our full order. We called the branch to explain the situation we were told it was Deliveroo’s fault?! This was disgusting customer service and I am not happy with...

Good food nice staff and spacious. We love nandos and this new restaurant is great. The staff were very friendly.

A group of friends and I visited tonight for a meal and Josh served myself at the till and again when clearing the table and his service and customer interaction was amazing. Incredibly lovely lad!

Went here as 3 adults & 3 children after going to cinema, for quick lunch. Waited about 10 minutes before table available. Simple menu which you order yourself at counter. We had 3 children’s menus and variety of wraps. Food arrived fairly quickly and was...

The restaurant is new and shiny so wins points for that, the order was made and delivered to our table in good time and all correct. The food was good with no issues and was delivered within good time. We did visit on a weekday...

Such a pity we were the first customers in at 12pm yet the place was dirty. Tables and seats just had crumbs on from the evening before. We ordered kids meals and asked to be plain but were spicy. They did offer to recook them...