Nando's in Rugby - Phone Number, Reservations, Reviews

Hadn’t been to Nando’s in ages, generally not interested due to high prices and poor service, but partner fancied it, and I wanted to try the new spicy rice chicken bowl. So off we go. Walked in, greeter ok, sat at our table. Ordered food and drink via the app. £45 for two meals two sides and 2 soft drinks. Waited AGES for our bottomless soft drinks to arrive - a waiter came and asked if we were “done with our menus”, so we had to prompt him to bring our glasses after waiting approx 10 mins. The table next to us also spoke up and said they were still waiting for theirs. Considering most of the work (ordering, getting soft drinks) is done by us, you think bringing two empty glasses over wouldn’t be asking that much… but hey ho. So we go & collect our cutlery and napkins after pouring our own drinks, and find there’s no knives, only forks. The actual meals came out rather quickly, but had to ask for the cutlery. The spicy rice bowl was ok, no real qualms other than the fact I added the ‘half an avocado’ for £2 and was presented with a slither, barely a 1/4. I asked a waiter and he said he’d bring the rest of it, but shortly after that a guy who I assume was a duty manager came over and asked if everything was ok… we mentioned the avocado, and he nonchalantly replied “yeah that’s what I thought but that’s how they come”… Not wanting to get into an argument over something as trivial as avocado, I just accepted it… but clearly, no customer service skills, and £2 for a slither.. is outrageous. Ok food but awful service, and for those prices, it’s like adding insult to injury. I’ll never, ever understand people who rave about Nando’s, especially in today’s difficult climate. Save your money and give them wide berth.

Food was good, chips were well done and nice. The Chicken and gravy were really good and hot, can't fault them, nice flavour to them. Food was served very quick even though it was very busy.

Food was good, and plentiful. The vegan burger patty, as with so many in restaurants, was very moist and immediately started squeezing out of the bun after the first few bites. I don't know if it's the recipe or the preparation. Tasted good, but had to finish with a fork. Garlic bread was tasty, if a little soggy. Vegan wrap was good, as were the chips. Overall, Nandos is a bit spendy, considering you have to either place your order at the counter or via the web site/app from the table, and you get your own tableware, sauces, napkins, and drinks from the counter. Basically, take out with a table.

No tables of 6 for 45 minutes. Place pretty quiet with 2 people sitting at large tables quite in a few places. Staff just not bothered anymore !

Great good - as you would expect from Nandos and the team. Highly recommend this specific branch - as the staff are all friendly and helpful.

Great place, really good food will definitely be coming again.

Came to this Nando’s as a four all of us ordered our food at the same time me and my partner waited 35 mins for our food . We were sat watching other tables be served there food before us who had only just came in and sat down. Eventually me and my partner got our food and by the time we had eaten ours our friends food had still not be served to the table .service is awful staff where so unhelpful and won’t be back

Standard nandos, my food was cold, which wasn't ideal

Enjoyed the food with great friends

Loved the style of the place. Was disappointed that there was no dish called a cheeky Nando's🤣

Food was great service was great was lovely and clean perfect all round

The lady who served us (maybe the manager) was amazing ..... if she isn't the manager...she should be !! Tried the new garlic bbq sauce and that also was terrific.

Great place, good food and reasonably priced. Staff were accommodating and attentive. Highly recommend.

They had run out of the salad I wanted

Amazing staff at rugby nandos. Always happy to help and quick at serving.

Staff are very helpful, and food was fab, thanks. I will be back next time im in the area

I went here on Sunday with family. Sat down and everything was fine until we ordered. A technical glitch happened and it made them lose both our orders (as they were separate). After enquiring about why our food was taking a while, the above was what they told us, and upon recognising the mistake, the food was out swiftly and many apologies were given. The manager also offered us free desserts as compensation for the glitch. The way they handled the mistake was very professional and I respect the upfront honesty to owning up to it. The added touch of free food as compensation was also very much appreciated. Definitely give the staff their credits for finding out the root of the problem and fixing it swiftly. Made a visit which could of easily gone downhill feel very comfortable. Every staff member was excellent. Thank you.

Always a great welcome - the staff are great and obviously well-trained.. The food is always consistently good and great value for money. My Wife and I always look forward to returning there.

Nice friendly staff, very helpful and food arrived super fast.

I come here regularly for lunch with my kids. Best staff at any nandos. So accommodating. Foods always good. Sofas are a bit ropey but it's not a drama. We look forward to it every fortnight.

Chip machine wasn't working so food took ages to come. But then it came out without chips and we were chips would arrive later. Id rather eat my meal in one go then each item separately 😂

Nice food Quick service Pleasant atmosphere

Food was okay, side of mash was instant mash so.asked to swap for something else which never came. After asking for something to be done about it was spoken to condescending by a young member of staff. Worst Nandos I've been to.

Great service, friendly staff, prompt turnaround of order and then warm to hot very average plate of food. Neither of us were impressed enough to want to come back again. And it is not cheap.

Had dinner, lovely atmosphere, would go again

One of Nando's better branches where the chicken is succulent and tasty. Otherwise, it's a busy Nando's! Don't forget your discounts if you have them.

We visited Nando's several times over Christmas. My birthday meal and then I took my best friends. Can't fault service or food.

Nice relaxed evening meal. Went with our son and grandson who is autistic. Staff were great and helped with a child seat, crayons and games. Food was hot and served quickly. Would definitely visit again.

Lack of cleaning at the cutlery station.

Our food was not the best and found the floor around our table was not clean , normally ok here but on this occasion did not stand up to the normal quality & standards we are used to from Nandos.

Great customer service here, the staff were really helpful when I asked about their gluten free options and they said they’d clean the area they were making mine in to avoid cross contamination 😊 Really appreciated it, would recommend 🙌🏻

Very disappointed. Buggy app didn’t work, it deducted the money but didn’t send the order to the kitchen. The restaurant didn’t have the courtesy to do anything about it. Made me wait for about 15 mins without responding properly and just said they can’t do anything about it.

Visited here last night, not only did their website remove my money but not place my order, and I got told by the staff I would receive a refund within 48 hours, once I’d then ordered, the service was dreadful, I had to go up and ask for a glass after my food had arrived for my refillable drink, my halloumi arrived finally after 30 minutes freezing cold and uncooked. I then had the loaded fries, which were great at the time, but me and my friend have since been awfully ill and had the exact same symptoms, since about an hour after eating the food. I would not return ever again after how sick I felt, the staff also need training on basic customer service.

Great place,with friendly helpful staff and food was good quality, if just a little expensive, but quality.

A warm welcome as soon as we entered, staff very helpful n friendly 😀

I really like the space! I just assumed it would be slightly dead but they proved me wrong. Service was brilliant! Everyone was on point and went the extra mile. Food was as expected of Nandos though I am not sure what I think of the cheesy chips yet 😂.

Very nice location. Service not great! One of the dishes didn't come until we started to question them. Ordered a drink didn't arrive until I finished my food, once again we had to ask for it.

Had run out of chickens. Chicken breasts x 2 were tiny, thighs were off tiny chickens too. Tasted OK. Chips were fairly soggy.

Great place to stop off at after a bit of shopping, staff friendly and food was as you expect from a nandos

Not as pricey as thought. Nice service but obviously not like a restaurant even though prices are effectively restaurant or gastro level for what's actually included. Overall experience is happy but not exceeded in any way. Head FOH she was really good and efficient.

Does what it says on the tin. Really good service. Quick. Could have had more sauce on the chicken

Took my children/teens out for a meal and I was amazed how much they enjoyed themselves. No arguments for a couple hours. The atmosphere changed their focus and it was enjoyable to watch them enjoy their experience 😀

very welcoming , customer service excellent , food hot and quick

Just phoned and they confirmed its not halal.

Ordered takeaway service was quick food was nice and fresh

The only issue was there are an extremely huge amount of flies within the dining area. There must be a maggot infestation.

Goobne Chicken’s Nando’s. It's worth eating.

Seated immediately, food came within 5 minutes of being ordered. Clean place, nice vibe.

Over priced , nothing special .just chicken with some hot sauce

Chicken a bit dry, all other meals lovely.

Good Nando’s. Chicken always great. We shared a family platter. Lots to share. Left wit a full belly. ;-) it’s a 4 star due to the toilets being dirty.

Really stodgy, I couldn't find the toilet in time

Food was good staff abit miserable hope they have better days moving forward. Asked for hot but pretty sure it was extra hot. For a cold guy I handled it well.

Nandos hot is not what it used to be. The roast chicken at home is about as hot as that chicken. The dirty chips was much closer to the heat I was after. Nice idea. I was fortunate enough to eat at the first Nandos in Turffontein

Best Nando’s around by far , fantastic staff 👍

Starting with parking, it is free, plenty and very good accessibility. Efficient service: you can ask for help to staff from your table (plenty of them as well), straight to the till or using a QR code (on each table) to their website to order and pay. Popular among couples and families. We had a bad impression of the family/disability toilet ( having so many staff coming and going chatting with other members of staff and management. Menú, food, music and tables were exactly what we wanted. Many options, all delicious and well presented, hot and clean. Looking forward to visiting again soon. 😀

I was served but a gentleman named George Smart, customer service he offered couldn’t be any better. Very helpful and with a wonderful smile.

Peri chicken and chips what's not to like.

The chicken thighs were delicious but the butterfly chicken on the sharing platter was rock hard. We reported it to the manager, who offered to replace it, but by this time we had finished the rest of our meal and declined.

Lovely person serving me and well managed

Went in with my daughter to eat and ate all that was served!

Not really clean place, table and seats was sticky 🤢 Food it’s ok

The veggie burger patty was good but bun was bit hard. Corn on cob tasted good. I love the ambience.

Had an absolutely amazing meal at nandos, the Service was brilliant, a huge Thank you to the lovely manager sam who recommended what to get and got it spot on!!! Will be coming again.

Probably one of the worst meals I've ever had and I've been to Skegness. Chicken was to dry to eat , garlic bread stone cold the only bit edible was the frozen oven chips

Over priced and was not happy Chicken way to big for the bun couldn't eat it and chicken was slimey and stunk, no staff around to complain, never going back

Never had a bad experience here always superb

Never had a take away on time. It is always a couple of minutes away even when they have lost the order, which of course is just not true.

Overpriced for quantity food you get. The food was eatable.

Nando’s is one of these places when you expect quality and that is exactly what you get over there! Fresh delicious food, fast service and really nice and friendly staff. I’ve been there many times and will deffinitely be coming back for more! 😍

First time and enjoyed it. Food was nice and atmosphere was spot on too

This turned out to be our favourite Nandos.

Great food as usual, although I think the boneless platter has changed since I was last there a few years ago.

Bit of a wait for a table during peak times. Accommodated us nicely considering e had a pram. Then baby wouldn't settle. So we decided to go takeaway, then we ordered at the till and met an amazing employee, Char who went out of her way to make sure we were well catered to and expedited the whole process as she could see baby was unsettled and crying, whilst the whole restaurant was full. Massive thanks to Char - my vote for employee of the month!

Always great and very consistent 👍

Satisfaction as a regular customer...

We had super quick and friendly service here. After a long frustrating journey, it was exactly what we needed!

We love the place. Friendly atmosphere, always good music. Service is professional. Sometimes, you have a manager walking around the restaurant to ensure that clients are served well and welcomed. Outstanding attitude.

Nandos .... As usual, tasty food at decent price. Nothing can go wrong. Tried halloumi mushroom wrap, and it was quite tasty.

Food was nice when eventually arrived, young lady that served us had the worst attitude ever, luckily we won't be back to this Nando

Typically, South African awesome food awesome staff thanks for having us

Pretty much what it says on the tin. Food was good, hot and we didn't wait long at all. Only bit of constructive advice is that our food quality check could not have been any more than 2-3 mins after the food arrived. I don't think I had even taken a bite. It's one thing going through the motions of service but at least be sensible.

Excellent food. Excellent service

Food ok but the place could do with a referb I noticed that some chairs were ripped and material dirty in need of a good clean

Lovely burger and great service .

Fast and organised, clean branch. The food was delicious and yummy. Child friendly, it was a Friday afternoon when we went there and there were lots of families!

Food, restaurant and staff all excellent, visited on Saturday evening and food still came quickly and well made

pleasant atmosphere, the food was tasty,I love going to eat in these places

Felt like I wasn't welcome because I was a lone dined. They kept seating people before me and didn't stop until anktjer customer said hang she's been waiting longer than us. The seats are really low at this branch too, it was difficult to eat and I'm 5'7 so not small.

Install the Nando's app and register an account before you go here. You have to order on the app, which is fiddly and time consuming. Food is cooked promptly and is yummy. Makes it worth the 10 trillion hours spent getting your order placed on the app.

Went to Elliot’s field for a Nando’s last night, see staff behind the till handling food with there bare hands which i think is absolutely disgusting and very unhygienic! Food was okay, however i have had food poisoning all night and day today! Been very unwell! Every time i have been here it has been really good but last night was not great at all! Makes me feel worse knowing the staff pick the food up with there hands, im starting to think maybe it could have been someones dirty fingers instead of food poisoning

Horrendously expensive these days.

Food came, they put the wrong spices on the chicken. We was missing a side. Spoke to a women she was quiet rude, she spoke to management and they didn’t even bother to come over to speak to us. The drinks was watered down, they needed more syrup we stated this and nothing was done about it. Didn’t enjoy our time at all. Wouldn’t Recommend.

We came here last week on Mothers day and were greeted by the manager. His customer service was 5*! He said he'd only been the manager of this branch quite recently but what a credit to Nandos! I only wish I could remember his name. I'm sure the other staff were great too but can't comment as we didn't really deal with anyone else. Felt like a VIP treatment that day I can tell you! Well done Nandos Rugby! Oh and the food was lush as per usual nandos style 🤣

Every time we visited it was fab.

Had take out. The guy in charge very polite. Nice to deal with.

Not as standard as the other branches of Nandos in my opinion, judging from my experience with other branches. Overall, it's cool.

I enjoyed a meal with the family at Nandos on Rugby. The food was good and the service was quick. Being from South Africa I appreciated the ambience and a small taste of home.

Put an order in at 5:30 for collection at 7pm on a Tuesday. Arrived on time and then waited 25 minutes for them to make the order, what’s the point in ordering for a specific pick up time?Restaurant was busy and they were understaffed but it’s still very annoying when my order had been in so early. Only had one option for sauce sachets, which isn’t really fair when you pay the same to dine in. Kitchen staff not all wearing hair nets, lots of food sat on counter under heat lamp for a long time and I noticed orders going wrong for people dining in. Luckily the order was correct and nothing was missed, food was good but just a shame about the wait. This branch either needs more staff or better management (Maybe both).

Wing Roulette my absolute favourite…. Not too sure on the Jam with the Halloumi sticks but was all good, little waiting time but no issues overall a pleasant experience 👍