Nando’s in Eastbourne

Nando’s seem to have done away with any garnishing in their pittas. Had a chicken pitta which was basically the chicken and the bread. When queried with staff they said they all come like this. Wife’s bean meal was absolutely disgusting as well.

Having never been to nandos before, I was surprised to be greeted with "we are cash only at the tills, you have to order using QR code at your table" and no other instructions. The menu I was given was covered in sticky sauce and filthy. After QR code failing several times and asking for help, the response was particularly rude and left us feeling like the server felt we were stupid. We then asked to pay with cash and the server walked off and left us sitting their having no idea what to. After asking another server for help, she informed us we had to go to the till but wasn't very helpful either. After 20 minutes of wasted time, we left as the server just smiled smugly. An absolutely awful experience. I have never been to nandos before and I would never ever go back. The servers definitely need training in customer service as there was not any.

Toilets were some of the worst I’ve seen in a restaurant in a long time: overflowing sanitary bins and grime on the floors. The cleanliness of the restaurant seating area and the self-serve counter (for cutlery and sauces) was a poor standard. Areas needed wiping and a more attention to detail and cleanliness was in order. Service was ok but part of our drinks order was forgotten - an easy mistake, no big deal. Then when we spilt a drink there was very little help in clearing it up even though a member of staff delivered food to the table just as it happened. We were left wiping the table with just napkins — nowhere to dispose of them — and with a sticky puddle of cola at our feet. A real shame as we’ve loved other Nando’s that we’ve been to. To top it off, all the responses to the reviews left on Google are pretty much identical. Lo and behold, when the response arrived to my Google review it was the word-for-word bot creation as well. Really poor customer relations, Nando’s. You should be personally asking reviewers for further details and then offering compensation.

Extremely poor, service was slow, restaurant was dirty, chicken was dry with broccoli extremely hard and undercooked. Cutlery was dirty and not enough for family. Toilet facilities were appalling, broken, dirty, unhygienic and certainly not cleaned all day

I enjoyed the experience there was an employee called luke who served us and it was unique and memorable experience for the whole family.

Had not been to this Nando's before. Regret going there. Tables were jam packed ~12" apart. We thought we had a decent gap, but after we ordered they filled the next table. Omicron, they don't care.Food: the chicken was slimy and grisly. The Pitta was rubbery (probably been microwaved). The chips were good, if that is all you want.

We visited for a meal pre cinema. Nandos is not normally somewhere I would choose but the food is reasonably priced and the service was quite good. We did have an issue with our table number as it could have been a 6 or a 9 and we got the wrong number so the whole time we kept getting offered the other table's food. The staff forgot my drink but gave me a free one to compensate. The food was good. So we would go again.

Got a table for me and My partner, sat down and waited 15 mins whilst 10 staff catered to 5 tables, got bored walked out and went to bok bok chicken 🐔

We went to Nandos after a long time and the meal was excellent. The staff were very friendly and attentive. Brilliant. Would definitely recommend this restaurant and would recommend it.

flabby chicken skin, cold chicken, overcooked literally hard rice, cant even cook the corn on the cob. Absolute joke

Me and my friends went there today after doing some shopping, the food was good, had to wait fifteen minutes for a table, plesant service, really enjoyed it will go back again soon.

First visit since August eat out to help out, staff extremely friendly, food was pukka as usual. Was very clean, really nicely spaced out, good portions ect, only downside which wasn't really anyone's fault was the ordering, the lack of phone signal ment it wasnt easy to order online and waiting for codes to be sent through, but ordering aside it was a great meal :)

We had our meal delivered by deliveroo . It was cold , the mash was still frozen in the middle. Our chicken in 2 of the wraps was very chewy and tasted very gamey. A few items were missing and the lettuce was dirty. Not a good experience and I feel quite ill even thinking about it.

En primer lugar, las medidas de Covid son realmente malas aquí y, francamente, no se siente seguro allí. El personal se acerca para cerrar, también llevan vasos sin bandeja sosteniéndolos en el borde del vaso, el camarero también sacó cubiertos sosteniendo los extremos en sus manos, por lo que no los usamos.En segundo lugar, el servicio no fue excelente, te hacen iniciar sesión en línea, lo cual está bien. Pero nos gritaron que teníamos que salir del restaurante para escanear el código. . . ¿Por qué no tenerlo dentro junto al letrero de prueba y rastreo? Nuestras bebidas no se procesaron después de que las pedimos, así que las obtuvimos después de que llegó nuestra comida, tuvimos que pedirle al camarero tres veces los cubiertos después de que llegó nuestra comida y, como mencioné, no se podían usar. Se siente como si tuvieran un equipo realmente pobre que no está acostumbrado al servicio de mesa y no puede manejar lo que fue un servicio de almuerzo realmente tranquilo (esto fue un lunes por la tarde)En tercer y último lugar, la comida, que fue la mejor parte de la visita, todavía no era muy buena. Queríamos probar su gran pollo vegetal imitador, que estaba bien, pero la tienda de Bok de al lado tiene una mucho mejor (el servicio es mucho mejor allí mientras estamos en eso) los lados realmente decepcionaron todo. Las patatas fritas estaban frías y empapadas, la ensalada de col parecía y sabía como si hubiera estado fuera de la nevera durante unas horas. Y el arroz es como un paquete de microondas del tío bens. Resumimos la calidad de Weathersooons al doble del precio.

Visited on 13/9 to a fantastic fresh meal and was really impressed . Revisited today to lukewarm bland and tasteless. Service was good but disappointed .

Nando's in Eastbourne is fantastic, the staff are great and the food is perfect. They have one of the best social distancing measures in place.

Hizo uso del esquema de comer fuera del 50% del gobierno, ya que otros restaurantes no parecen estar tomando las precauciones que nos dicen que deben tomar, nandos fair play. . . pantallas alrededor de las mesas, pero pantallas casi naturales no de perspex como una carpa de cuarentina alrededor de e. t, la comida fue rápida y las porciones fueron geniales, el personal también fue brillante, servicial y amable, no hay quejas aquí, lo único que no nos gustó fue tener que pedirle bebidas al personal ya que no puede ayudarse a sí mismo actualmente, pero con el La situación actualmente es totalmente comprensible, simplemente no me gusta sentir que eres un perezoso jaja y que el sistema de "colas virtuales" era muy confuso, pero esas son todas cosas insignificantes que no detendrán una calificación de 5 estrellas de nuestra parte. ¡Bien jugado nandos!

Was given wrong food, told waiter this wasn’t mine, persisted it still was after I politely made it clear it wasn’t, rolled his eyes huffed and walked back to the chef and realised he’d got the wrong plate clearly, didn’t apologise or speak, placed it down and walked off. Absolutely horrendous service from him, seeing as he was in the wrong,

I loved it ... it’s my fave place with husband.. it’s soo tasty and every time I go out that’s only place I go to eat

Great if you like Luke warm food served on cold plates by a waiter with ink from wrist to elbow. My first and last visit. McDonald's and KFC have nothing to worry about !!

First time in any Nandos, was quite busy! Husband and I had a boneless sharing platter...with chips ,salad, and corn on the cob.....was ok, but was not very hot especially the chips! Not sure I would go again, thought it was expensive for what you get!!!

we went to nando's very good food . but we had to wait 25 min . witch i don't mind . but when there is 6 tables empty . and people are going away . when we sit down . there was still table empty. and people still standing out side. i think there was not a lot of staff .the ones on were very helpfull . sorry to be negative . but we have had very good food before .

I love the idea in having a branch of Nando’s in Eastbourne as I am a regular Nando’s visitor. The place in Eastbourne is friendly . Excellent customer service also spoiled for choice . Definitely a place for family gathering or a friends meeting. A place to pop in for a meal after a shopping or even after or before a cinema.

Really good quality food came here few time for dinner everyone enjoyed service is excellent will be back again soon

We went to Nandos with family many times and we have enjoyed their good service and they provide delicious food from there.

Chose to eat here as my 1st experience was so good.! This time was a disaster! Dozens of plates on the "pass" from the kitchen. Staff wandering around doing nothing. Occasionally one plate of food would dissappear. The table next to us was polished 3 times!!! But the waiteress never thought to collect orrders and deliver them. Finally after 35 minutes of waiting the food finally arrived.! Piping hot chips and yes! You guessed it - - stone cold chicken. Would normally asked for a replacement but Cinema was booked. This is a double shame - when you know they are capable of doing better.

Our friends gave us a treat, a meal in Nando’s at the Beacon, formerly Arndale Center.It was Wednesday afternoon and the restaurant was very busy. They took my friend’s name and told her how long was the waiting time. While waiting we decided to look around.

Nandos has been in UK since 1992.Although they serve Portuguese food, this big chain originates from South Africa.They started off in West London as a takeaway and began to pop up as a restaurant everywhere in 2013.You can now find Nandos in most modern gentrified malls, even at old fashioned Eastbourne which got a makeover.Decided to try the Eastbourne branch so I could compare it to London.Went there on a weekend evening around 7 before the dinner rush.Ordered and waited for the food to arrive.The wait was forever compared to London.We could see lot of meals were ready at the counter but no one had time or were too busy to bring them over to the diners.Apart from the wait, food was good with the usual choice of sauces at the bar.The menu offers more healthy choices than before like vegetables and vegan milk.For children they also offer Chilly Billy lollies as a dessert treat on the kids menu.

Went to try this new restaurant no welcome from any member of staff. No menus on the table no explanation that ordering needed to be done at the bar at least have one host explaining how it works. We sat down at a table looked at the menu and couldn't believe the high prices for a bit of chicken. No draught beer and a average bottle of wine costing £18. We decided not to bother and left and guess what no one even acknowledged that. Gave a 2/5 as we couldn't rate his good or bad the food is. Needs a lot of improvement and for a new restaurant only about four tables being used.

I recently visited the new nandos in Eastbourne after being hesitant after a friends not so pleasant visit. It was a Wednesday evening so wasn’t expecting it to be so busy, I was waiting in a line outside but was apologised by the host who made us feel welcome from the moment we entered until we left his name was either joe or josh. He not only made us feel super welcome he was clear with explaining how everything worked and talked us through the menu and how the restaurant worked and nothing was too much trouble for him. He also offered my children colouring whilst waiting as he could see they was getting agitated which My wife was super impressed with as not many restaurant staff would do the same. The food was quick and super tasty, the restaurant was clean and well organised and the staff could of not been more helpful. Even being so busy everyone was happy and the team seemed to not look stressed at all! Amazing service and will be back. Thanks for the good experience and keep up the good work!!!!!

Nando's never disappoints! the service was great! Been waiting for a nando's near us for a few years Love the chicken and lovely chips.very friendly staff .

Good quality food with simple menu. You pay in advance and then they bring the food to your table. Comfortable restaurant apart from the main door always being open. In the winter the cold will make any table near the entrance uncomfortable.

1st time in a Nando’s. Great experience, nice environment, good food. Price ok too. Well done Eastbourne’s new Nando’s.

Me and my friend went to nandos for lunch really enjoyed it both had chicken burgers with chips and garlic bread food was good service was good definately going again recommend it to any one visiting or staying in eastbourne.

Really can’t see what the fuss is about... service was friendly enough, but then it’s barely table service(you have to go up and order) Food wasn’t terrible, but it wasn’t amazing either, especially for the price. Several chips on my daughters chips were seemingly uncooked. Not my cup of tea at all, but then what do I know

I have eaten in a few nandos in my time and today's visit my meal was the best cooked I've ever had no complaints at all well done eastbourne nandos

Nando’s have a good offering blending fast food and good service. The customer takes on part of the process and in turn gets good healthy fast food at a good price. The environment is more mid price restaurant than fast food. Staff are friendly and efficient and well trained in a new branch.

Heard so many people rave about "Nandos" but sorry i just don´t get it!!! Service was average if that The menu extremely limited The food quite boring And to top it of SO VERY EXPENSIVE for what it is nope will never return

Pros: Able to control the spice Quick service Cons: Expensive for what it is Unable to choose where to sit Not nice chips

It’s Nando’s But it’s also getting expensive and every time the price is creeping up Good service, quick turn around but nearly £35 for two and a kid is just too much for what is only slightly better than other fast food places

We’ve visited this restaurant quite a few times since it opened and have never experienced any issues. The service is great! The staff are very friendly and welcoming. The waiting time is not too long for tables or the delivery of food. The restaurant is kept clean, the staff are always busy.

To be honest it just looks like Poached chicken ..no Taste. We were we were a group of 5 .it was very bad experience for everyone.

Having not been to a Nando's since our move down-south in 2015, I was excited to visit the one in Eastbourne.

we had a booking for the cinema and an hour to spare so thought we would try Nando's. never been before. refreshing business model makes everything quicker, your seated, your order and pay, you get your food they check on you and go when your done, no waiting around for service. we were seated straight away, the food was good, kids enjoyed there selection, the mango frozen yogurt was a unexpected treat! wasn't as expensive as i thought it was going to be, will be going again!

Visited Nando’s for the first time today. It was about 1.30 and very busy but as only 2 of us was easier to get a table. Ordering and paying giving your table number at the till was a very good system. I had the chicken in a pitta with chips and sweetcorn. I really enjoyed it and could swap the sun dried tomatoes in pitta for fresh lettuce and tomatoes when ordering. At the back you helped yourself to sauces etc. The medium peri peri sauce was good and next time I visit am confident to order a hotter spice chicken. The waitress was very friendly and checked how I liked my first taste of Nando’s.

Came in for a midweek lunch. Greeted immediately at the door by a very welcoming member of staff. Fast service, good quality food and friendly, helpful staff - can't ask for more than that really!

We visited Nando’s on a Saturday night whilst visiting Eastbourne.

We popped in today for dinner , great service , the food came out quickly and the place is nice and clean . I’m not a nandos fan but the rest of the family are so I was out voted , I was a bit shocked to find out that the emergancy service discount was 20% off 1 meal and not the bill ( which was what I was expecting ) everyone still enjoyed their food .

I was super excited when I heard the new nandos opening in eastbourne town centre so i had a take way like few days ago and it was pretty average, don't know why cz the one in Brighton they always serve top class food but the eastbourne one is like big let down,but anyway next time il try inside.

Staff were helpful and the restaurant looks very nice. We ordered the new watermelon and feta salad and added chicken with mango/lime dressing. We got a plate of spinach with a bit of cucumber, 3 olives and a tiny sprinkle of feta on the watermelon! The chicken piece was also tiny!! Very disappointed and left feeling very hungry. If you want to charge £10.55 for a salad you should really put a bit more into it. Very poor value and I will not be recommending or visiting again.

What amazing service, they were very busy and didn’t have a table big enough but they soon made one by moving some tables about. Food great as always and the decor is lovely.

Visited yesterday with my family. Now we have never been to nando's before so we were sat for a while before we realised we needed to order at the desk as it wasnt explained. We didn't wait for long and we generally enjoyed our food but our chips were only just warm. I'm not going to write it off yet but they need to step it up a little.

Greeted at door by helpful staff, taken to table and advised how to order, all very easy. Food as seven quickly at correct temperature and was very tasty. Would recommend, a reasonably priced restaurant with sty quality food.

Friendly efficient staff and comfortable newly fitted restaurant. Good tasty food arrived fast. Only minor irritation was the toilet signs which looked like they were done with a marker pen. You needed to look carefully to see which was the mens toilet

After a late finish at the cinema we had to change busses at Eastbourne, we decided to get some dinner in Nando’s, when we got there it wasn’t very busy and we was seated immediately. The problems started after we ordered our food and was waiting for a very very long time for our food, there was people who had got in AFTER us and had their food long before us, we was actually watching food that was being left on the side for over 30 mins before being taken to customers, I had to go to the till and ask how long our food would be as we had been waiting for 45 mins. When the food did arrive the chicken was only warm and not hot, the sides where also going cold and you could tell they had been left on the side for a long time, the rice I had was actually burnt at the bottom, I was very unhappy to eat here and probably will not return.

Me and two friends decided to go to nandos yesterday durinf a shopping trip in eastbourne the food was excellent, service was excellent and it was very busy definately go again, recommend it to anyone.

I was very pleased to see this branch opening as I know they will do well. However I have to report that I am still not 100% happy.

Visited Nando’s with family for evening meal. Seated immediately and waiter was friendly and polite. Food tasted good and was nice and hot.

On it's opening day I took my wife, daughter, son-in-law and four year old twin granddaughters to Nando's new restaurant on the upper level of The Beacon Centre, (formerly The Arndale),in Eastbourne for lunch. The place was heaving and, as there were six of us, we were warned that there would be around a half hour wait for a table. We were happy with this, and were able to buy coffees & other drinks to enjoy whilst we waited. Menus that I requested were provided & the time was very usefully spent deciding on our order. We were seated within the half hour anticipated and were then treated to very pleasant & efficient delivery of our order. As soon as we were seated my granddaughters were given crayons & a booklet of pictures & puzzles. A very well prepared item I must say.

very good food. the staff are very friendly. our second time there. lovely place to go. you will have to waited some times. we had to waited 1 hour but we went around the shop . no problem . can't waited to go back .

Good food and overall good value. However, l don't like the open plan layout. A bit like a school canteen. Will you tell the service staff to stop touching their hair and faces during service. It is really is unhygienic and off-putting.

We decided to be brave and venture out for lunch. It’s never easy for us as a family as our little one has type 1 and coeliac disease. After asking for help from staff to choose something suitable for her, the manager came over with loads of information. He then told us he would cook our daughters food himself so he knew it wouldn’t be cross contaminated. It was easy for us and our little one loved it. We were amazed by how helpful the manager was and how much time he spent on making sure the food was perfect for her to eat. Amazing! Can’t thank him enough! We will definitely be back! Xx

My second time, with my soon and his girlfriend,first time was so busy and waited about 20 minutes to get a table, ok no problems, second time straight in, well good time, fantastic food, and flavour “Amazing”

They’ve messed up TWO orders for my table. Ordered a wrap and got two tiny pieces in. Would not recommend wasting your time here.

This was our 2nd visit, the first being on the first Saturday they opened. The first time although extremely busy with queues out the door we got seen relatively quickly and the food arrived with the same speed and efficiency. This time what a contrast. Went at 7pm so anticipated a wait and after a 30 min we got our table. From ordering our food it took another 45 minutes before it arrived. It was lukewarm to cold so can only think it had been sitting on the side waiting to be brought out. I was able to see the food counter from where I was and there was someones burger sat there for over 30 mins. There was only one waitress serving for the majority of time we were there and she was understandably stressed. I don’t know whether in the space of 3 weeks they’ve already lost staff but they need to sort it out quick before the other restaurants open up and take their custom away.

Very good polite service, tasty hot food. Being at the windy end of the Beacon Eastbourne they need to ensure that the doors remain closed. Drafts & makes food cold. Thank you.

I have been to quite a few Nando’s in my time, both the Brighton branches, the Bournemouth restaurant and also a few plotted on motorway services and all of them apart from this one are excellent.

My nieces and nephews asked we have dinner at Nando's Eastbourne before a visit to the cinema last night. We parked in the shopping centers carpark which was empty at 7pm on a Wednesday and only cost £2 for the duration of our visit. Upon arriving at the restaurant there was a short wait to be seated and we were then told how the ordering system works. We placed our orders at the counter and waited about 15 minutes for the food to arrive. The food was nice, hot and very tasty. The hottest dish we had between us was a medium which was just about right for us. The staff were pleasant and helpful and the restaurant was fresh and new. We are really looking forward to a return visit to try other dishes on the menu.