Nando's in Wirral

It's a Nando's, you know what to expect. Food was good, service quick. What else do you want?

Visited twice recently and 2 bad experiences. Takeaway order the first time which was the complete wrong order! Second experience waited 40 minutes for food which we had seen sat on the side for at least 15 minutes. Every other table around us had their starters and mains who had come if after. Got served to us freezing cold. Went back to ask for fresh hot food and chicken come back still cold.

Very slow service. Not my type of food, but my grandson wanted to go for his birthday

Went with my boyfriend on Saturday. Ordered via the app but there was a system glitch for whatever reason so was sat for about half an hour without realising it hadn’t gone through as I didn’t think to look for a confirmation email🤣was greeted by a lovely lady who I presume was the manager but didn’t get her name. She went above and beyond in my eyes. She saw we were waiting and took the payment through the till instead by this point the app had resolved the issue. We had the food within minutes of sitting down, she went above and beyond to make us happy and the service she provided was outstanding, despite being an issue out of her control she went above and beyond to make sure we were fed and we both left with a smile on our faces. Couldn’t thank the woman enough, she is a credit to Nandos!

I never usually have problems with nandos delivery as i am a loyal and regular customer. However Nando’s customer service is absolutely shocking. Ordered food last night expecting my order that i paid over 40 pound for. Instead received a little bag with my receipt and some sauces and peri salt. In the bag with the food it came to my attention it was completely the wrong order. It seems Nandos may have messed the order numbers up when packing. When i raised this issue i was told to either bin the food or eat it? Bear in mind the food was poor quality and burnt. The chicken has been hard the past few times i have ordered and seems overcooked? They said they would refund me within 24 hours so i waited a day and then spoke to various members over the phone to see if they were going to resolve the issue as it had been a whole day? The lack of response and accountability is unacceptable. Was then told to wait 48 hours for a refund and that there was nothing that they could do? I sent photo evidence when emailing and heard nothing back at all. Nando's is not cheap and i don't expect to loose out on over 40 pound. The food did mostly go to waste as there was items i couldn't eat for various reasons. The ignorance i have been faced with is completely not ok and definitely will not be ordering from this restaurant again as when something goes wrong the manager seems to not take responsibility to resolve the issue ASAP. This is no fault of deliveroo either as the bag with the food was labelled with the same number as the bag with my reciept. Food is now overpriced and overcooked and nandos cant seem to take action quick enough when there is a problem. Very disappointed with this.

I visited Nando's to treat my son and my daughter with her 2 young children, for lunch, to celebrate my birthday. As my daughter and myself are both Coeliac we decided to share a boneless platter at £27.75. When ordering, we asked for tomato salad as one of our sides but was told by the manager that we couldn't have it as the bag hadn’t been opened. So we had to have something we didn't want. We had only consumed about a fraction of it when I became aware of something in my mouth and I fished out a long, dark hair and laid it down on my napkin. The greeter was nearby and my daughter called him over telling him what had happened. I was so shocked and distressed by this so didn't have time to think of taking a photo... The greeter said he would get the manager and went off. Moments later a man came to the table, who I assumed was the manager, Rob. He didn't introduce himself, but asked me how he could help. I explained what had happened and he said he didn't know how it could have happened as all of the kitchen staff wear hairnets. My daughter, disputed this as she looked over to the kitchen and pointed out a dark haired woman in there wearing an Alice Band with her hair in a ponytail, which was draped over the front of her shoulder. We all turned and saw her. She was the server of the food at our table. The manager said he would address this and went into the kitchen. Within moments the woman came out of the kitchen and stayed in the restaurant until we left. I’m sorry I didn't take a photo of the hair but it all happened so quickly and I was sickened by the thought that someone's hair had been on the platter of food and ended up in my mouth. I felt physically sick to see the hair lying on the napkin so folded it up and gave it the manager. I really just wanted to leave the restaurant then as it had spoilt a lovely day with my family. The manager asked if we would like another side, but as my daughter and I had shared the platter we both felt physically sick as the platter had been contaminated and wished for no more to eat there. He asked if anyone wanted a dessert, but my son is diabetic insulin dependent so cannot eat sugary desserts, my grandchildren already had unlimited ice cream and my daughter and I are both coeliac and lactose intolerant. So desserts were out of the question. The manager said he didn’t know how to make it right. I contacted complaints on Nando’s site and got a response a few days later advising me that an investigation would take place, and they would be in touch. I received a response and a 'goodwill gesture' of £30 Nando’s giftcard was offered to me as I was informed that the Manager had offered a replacement – at no time was this offered! They stated ‘'we do feel this amount we offer as goodwill gesture is reflective of the issues raised and we believe it's a fair contribution towards your next family visit’. This is the consolation for having a long human hair in my mouth transferred from a platter presented for our consumption and enjoyment on our family occasion...my birthday. Another ‘family visit’, as suggested, would have been with my son, daughter and grandchildren again, to try and replicate the day spoilt by a member of staff, at an additional cost to myself of £30, as my total bill had come to £60.90. Had I taken a photo of the hair that had been in the food ending up in my mouth, I would have reported this to the Health and Safety Council to have them deal with it. This customer service experience leaves me with a very bad taste in my mouth, so I have no alternative than to dismiss the 'goodwill gesture' of £30 as I don't wish to pour any more money into Nando's anywhere, ever.

Waited over an hour for the food, the chicken was bone dry and the chickpea burger was just over spiced mush. Mentioned it to the staff, they literally couldn’t have cared less. Shame, Nando’s normally does a good job of tasty food served fast.

Ordered scran and it didn’t come for over an hour even though everyone else on the table had got theres and finished it

⭐⭐⭐⭐ I recently visited Nando's Bromborough and had a great experience overall. I ordered the 10 chicken wings, and they were cooked to perfection—crispy on the outside and juicy on the inside. I also tried the Portuguese tomato salad for the first time, and it was a pleasant surprise, very fresh and tasty. However, I did notice that some of the usual Nando's sauces were missing, especially the extra hot and the lemon & herb sauces, which are my favorites. The staff were friendly and attentive, but the atmosphere was a bit noisier than I would have liked this time around. Despite that, it was a good experience, and I'll definitely be visiting again!

Some minor new staff issues caused a delay in food arriving. When the food came it was good. The saving grace for the experience was Sam (Sammy?) the serving lady who rectified issues swiftly and professionally.. she should be promoted!

Delicious chicken as always. Staff are amazing 👏

Manager let's this place down. We came here for food today. We had difficulty logging on to the app for some reason and had an orange reward. We told the manager hoping for some help but he just said you need to have your card. We managed to get onto the app and my partner went to order his burger the manager intercepted the interaction stating that the burger he had ordered wasn't allowed. We waited for our food and a member of staff came up to say the burger was ready but the salad wasn't so I watched my partner eat his meal without any food. No gesture of any food whilst I was waiting for my food to arrive. A manager who is more concerned about customer satisfaction then profit would have made this a much more enjoyable experience. It was a shame the manager let's the team down as the rest of the waiting staff were very pleasant.

We came here for food today. We had difficulty logging on to the app for some reason and had an orange reward. We told the manager hoping for some help but he just said you need to have your card. We managed to get onto the app and my partner went to order his burger the manager intercepted the interaction stating that the burger he had ordered wasn't allowed. We waited for our food and a member of staff came up to say the burger was ready but the salad wasn't so I watched my partner eat his meal without any food. No gesture of any food whilst I was waiting for my food to arrive. A manager who is more concerned about customer satisfaction then profit would have made this a much more enjoyable experience. It was a shame the manager let's the team down as the rest of the waiting staff were very pleasant.

Waited a while for our food but it was all there.

Food looked nice. But food was warm on arrival to table. Sharer platter seemed over priced for what was served to us. My 1st nando experience was disappointing. Staff seemed unhappy but they were pleasant. That's my 1st and last time I go to any nandos restaurant

arrived at 6pm and was told to come back at 6:40pm. arrived back at 6:40pm to be told the table had been given away. was then told we couldn't get another table, even if we had to wait again. rude and very poor service with no table management. AVOID AT ALL COSTS OR BE DISAPPOINTED. p.s. nandos, please don't reply saying you've informed the management as they all should be fired.

Absolutely done with Nando’s, Bromborough. The app never works so money leaves your account but no order’s placed, this has happened multiple times over a long period and nothing has been resolved. Ice machine is broken so can’t have ice in the soft drinks. Staff have no clue what to say to you if you raise an issue. They reduce service by pushing the customer towards an app and self serving drinks machines, but neither work so the whole experience is pants. Last time I am using Nando’s; a once enjoyable experience is now on par with eating in an 2* cafe.

We got the new wrap and fries, butterfly chicken with fries and garlic bread, food was nice and staff were great, just found the restaurant itself seems to have gone a little down hill since I last visited a good while ago. There wasn't many other diners inside either.

Honestly the worst place for hygiene this should be closed down and have a full deep clean. My 4 year old child refused to go the toilet it was that bad.

"Every dish is a masterpiece of flavour and presentation"

Great place for family get together

Absolutely disgusting restaurant. The restaurant wasn’t busy but had a 45 minute wait for food. When the food arrived it was cold and sent the whole order back to be stared at by the staff for food that had been on the serving hatch for 15 minutes hence why it was stone cold. On arriving to the restaurant the cutlery was dirty all of it was disgusting. To be told it was water marks until examined and it had food on it. They never put it in the dishwasher it went back into the pots for other people to use. The service got marginally better when the manager came in and heard the complaints. There were 5 members of staff prior to the manager coming on the floor messing around joking whilst there was a whole serving hatch full of food that people had paid for going cold. Another person had to go and ask for his food to be warmed up again due to it being left out for so long.

Staff need a lesson in customer service... Not welcoming or polite.

with nando’s you know what your getting with the food it’s gonna be great every time and this store is no different always been good food whenever i’ve came here service really good as well staff are very friendly

The worst Nando’s I’ve ever been in. Sweet potato wedges for £4.50 - must have had three on the plate. Both Coke Zeros had run out of syrup and we had finished our starters by the time they had both been replaced. Place was filthy and the place needs a refurbishment or closing down.

Ordered our food and ended up waiting until after the other half of the table had finished eating before getting ours and then it was too late before we realised the chicken was pink inside and now have food poisoning 👎🏻

Warm friendly atmosphere, fantastic service.

I just want to thank the entire Nandos team here. A special shoutout to the manager on shift tonight (03/04/24) who was brilliant with my allergy order and even provided us with olives whilst we waited our orders. The entire team were always happy to help. Will definitely be going back to this nandos!

They don't tell you that you have to go inside to put your name on a list to get a table. There's no signage to explain the system either.ended up stood there for 20 minutes only to have a further 25 minute wait after effectively being sent to the back of the queue. Extremely unhelpful staff.

They don't tell you that you have to go inside to put your name on a list to get a table. There's no signage to explain the system either.ended up stood there for 20 minutes only to have a further 25 minute wait after effectively being sent to the back of the queue. Extremely unhelpful staff

Very fast service and very helpful staff

Lovely food good friendly service

One female staff member was extremely helpful and kind during my visit. I wish I could remember her name.

Had a chicken wrap, chips and rice, partner had chicken burger, chips and mac and cheese, ordered a take out, staff were really nice didn’t have to wait too long either for food, definitely be coming back

Very fast an polite an friendly staff even thou we didn't book portions of food was good 😋

Always very delicious with phenomenal staff.

A bit chilly even near the back of the restaurant but otherwise lovely food and pleasant staff

Went last week for lunch with the kids. Quite busy and they’d ran out of a couple of items but still had plenty of choice. Young lady with tattoos, I think she said her name was Katie, was really friendly and attentive, Made sure we had everything we needed and was happy to try and calm my screaming 3 year old down. Great visit again. Apologies for the loud toddler!

Went for lunch. Looking forward to a nice relaxing time & good food Unfortunately a woman & her kids got sat next to us & her kids were unruly & jumping over the bench seats & the mother was downright rude to my wife The staff didn't do much, so we had our food bagged up & took it home while the woman & her brats were allowed to stay without anything being said 🤷 We won't be in a hurry to return

Amazing people we regularly came here and always warm welcome and friendly people. Thank you for you all!

First time their visiting the area Loved Nandos

Nice looking interior, Staff were helpful and friendly - when they ran out of feta cheese they replaced with halloumi. Only thing was the size of the chicken thighs, not sure if this is a widespread thing or just this store but the amount I received was rather disappointing

Nandos.. more like Shamdos! Left outside in the November rain waiting for a table for 20 minutes. Then seated at the table by the door where all the peasants in the rain (formerly us) were huddling together for warmth like penguins, opening the door and letting the harsh Arctic Bromborough winds in and across our table every time somebody wanted to put their name down or somebody won the lottery and their table was called. We then waited an hour for food without a single apology or warning of the delays. Saturday night and they appeared to have 1 person greeting/waiting on the entire restaurant.. the rest of the staff pulled in to the kitchen to help with the backlog. The chefs unable to multi task were cooking one table at a time! So at least we could work out when they started cooking our food 45 minutes after being seated when the couple seated before us started getting their food. I'm not surprised they ask you for the tip sat the beginning! Some places have "best restaurant 2021" etc proudly displayed in their windows, Nandos has a sign on the entrance door saying "Tap water is free in this establishment" ... And it peaked there.

Set there for an hour while still waiting for our food to be served. The diners at a table beside us were also waiting impatiently. Have never seen such slow service. If you can’t serve food, please do not call customers in and left them there for an hour.

Haven’t been to nando’s for years so thought we would give it a try. Staff were polite and we got sat down fast. My friends food came at a reasonable time along with our starters yet I sat there for 15 minutes still waiting for my food. When we asked about it I was told there was an issue with the kitchen which she could have warned me about earlier and then told me it would be 2 minutes. I then waited about another 10. Food was absolutely freezing when it came and the pitta was falling apart. My friend also found a piece of plastic in her pitta. Such a shame as was going to start coming here regularly, not going again.

Steer clear of this restaurant!! I ordered £40 worth of food online for them to miss half of my items off. First, I ordered the started of Pitta and Humus. When the food arrived I was faced with a bag of plain, cut up pitta bread with no Humus?! How when you’re paying £4.50 for some bread and humus, you’d think they would remember to include the main part!! Secondly, I ordered two sides to come with my main meal - chips and Garlic bread. When the order arrived, no Garlic Bread? How can you forget a side? £18.45 for a Fino Pitta, Chips and Garlic bread for them to be missed off? And Finally, I ordered myself a bottle of Sprite Zero to go with my meal. There was absolutely no point in me doing this as just like the other items, it never arrived. Called the store to be dismissed and hung up on. I will not be returning. For the price, you’d expect better service! The food we did end up receiving was burnt anyway! Sort it out Nando’s!

Food was very average. Every memener of staff in the building was miserable not one smile in the building. Very disappointing service - food was thrown down on the table

I personally felt like the quantity of food was comparatively low from other nandos outlet and would have appreciated much more hospitality 😊

After trying Nandos in Liverpool and Leicester. Id said that for a place that does chicken, its awful. But this place? It's actually pretty good! The staff are lovely. Food is always quick and hot and tasty. Great if you're going to the cinema. There should be a word for the shame you feel when you select a spice though. If you go too mild, is that an affront on toxic masculinity? Possibly - but flavour! If you go extra hot do you look like a pretentious attention seeker? I do. What do you do? Go Medium? Just tells me that your living room is grey, you've a Range rover on lease, and a Frenchie called Luna. Probably got a framed Scarface poster too. There is no right answer though. They're all good. That said, the extra hot coating caramelised a little on the grill and it was heavy. The little dark brown flags saying "Extra Hot" made me feel like a big man and I was here for that. I don't get out much. Obviously

Friendly staff and quick service. Highly recommend 😊

Food served quickly. Reasonably priced.

Very disappointed with this restaurant. My daughter asked for a Nando’s takeaway. I ordered on the app. Her dad collects and when he arrives home realises the children’s chicken burger is not in the bag. We both call thinking we could ask them to organise this ready for him to collect. Only number we can speak to is customer service who say they will get back to us in 48 hrs?!? He goes to collect it and is questioned by the lady who packed it as she claims she put it in. Awful customer service. We will not go to this restaurant again.

Chicken and greens cooked to perfection

Food was amazing food came very quickly service was amazing will come again

Great dining experience, great food and prices very reasonable. 👍

We were shown to our table straight away with very little wait. The food was good and came quickly. My partners pitta was full of chicken. Staff were friendly. Not the best Nando’s we’ve been too but it was up there.

I would not recommend this restaurant. The food was very overcooked. Side salad was a joke. Lots of lettuce a small slice of tomatoe. My husband took my grandson to the toilet, and it was absolutely disgusting. The smell was atrocious, and it was dirty. Somebody needs to look at this urgently. I will definitely not be visiting again.

Nice atmosphere, high quality food and service...

Unfortunately, both times I have "attempted" to get a Nandos I have failed. The latest time, the grills went down and the wait was 40 minutes for a table. Probably best going to Liverpool!

Visiting the area, I called up to book, but not required just walk-ins accepted. Told it would be 30-40mins wait, so went next door to Harvester grabbed a pint..I had the Peri Peri Chicken Brocoli coleslaw rice, sweet potato wedges Spiced really good for starters, & their Portuguese beers were nice & refreshing. Restaurant was busy all night, we didn't rush atmosphere was great low lighting was more relaxing. All staff were great, only issue was my friends corn on cob was very cold, asked to reheat , & it took ages, we asked again a member of staff where it was, & they sent the manager who did resolve the issue & apologised.

As always, we enjoyed the food. Staff are friendly and prompt. Happy customers!

I can't get over how expensive this is and just for chicken . I really don't get it . Not worth the money at all . 4 people with a drink £78 🤦🏻‍♂️

The food is delicious and the staff are lovely and friendly, the portions however seem to be getting smaller and smaller every time we go.

As a south African we love Nandos so it was like being back home. The only difference being that flame grilling cannot be used which is a pity otherwise they would have scored 5 stars. We will however visit again. Very friendly happy atmosphere and the staff were great

Somehow I arrived really early for collection, the food wasn't ready and I had to wait (which I was expecting) and when I got the chicken it looked like it was from the day before, that definitely wasn't a piece of chicken freshly cooked. Gave it 3 stars because other times were actually alright.

Food was good and served hot, staff were polite and attentive and food is reasonably priced. Restaurant was quiet, as we went mid afternoon, so it's hard to rate the atmosphere. It was peaceful, I like peaceful!

Calm and quiet atmosphere, friendly staff, quick service.

Nice food!! Nice location!….recommended

Love Nandos....just arrived from South Africa and Nandos made me feel at home!

Great experience with the kids. Very friendly staff. Will be back again

Waited for 45 mins to receive food which was cold on arrival. Chicken was tough an dry which had most definitely been left waiting on the counter. Would not recommend.

Was served by Teresa, we had the best experience she was so helpful and food was excellent.

My friends absolutely loves this place, I'm not the biggest fan as in the past I had a really nice vegetable burger and none of the current vegetable burgers are nice. Personal preference though, just wish the was more selection. LOVE the hallumi tho

Love nandos, simple food, but tasty and you don't have to wait ages 😃

Closes at 6 on a Monday?! Why is this even a thing.

Poor customer service, terrible tasting and not good value for money. We order the butterfly chicken which was described as "two chicken breasts, flame-grilled with crispy skin." and 2 sides, wings and drinks.for a total of around £25 Chef must have mistaken the 2 chicken breast as described for a hummingbird and then proceeded to good them until they were incredibly dry. When we mentioned the complaint to a waitress she simply laughed and moved on. Broccoli was tasty as were the wings.

I usually enjoy nandos but on my last visit the chicken was very dry and the bread was rock hard on my sunset burger, all after waiting about 30 mins Probably won't stop me from going again but will keep it in mind.

Food was delicious and waiting time was worth the wait only because it was busy at the time. Service however was abit poor. the gentleman at the front door was happy but the servers were abit miserable and didn’t check in with us and ask how’s the food.

Great if you like spicy (hot) chicken friendly staff and good service. Unfortunately the front of the building face west and the low sun was blinding us and other diners.

Not going Liverpool again, my new favourite.

Food taste lovely but extremely disappointed that the butterfly chicken was smaller than the palm of my hand. Left the restaurant feeling just as hungry as when we arrived. Unfortunately it was not worth the money we paid and will probably not be returning.

Amazing lad Andrew on the till, Helping with my order as I’m such a fussy eater. He’s a credit to the restaurant 😁

On line order booked for an hour later then order. Arrived on time then had to wait 15to 20 mins for order to be made up delivery guys didn't wait so guess they are priority. Poor food was good as normal

Waiting staff awful slow food waiting to get served they chatting away one side of the table managed to finish their meals the other just got the food and food is there just sitting eating to be served absolute joke. Also butterfly chicken was smaller than kids meal chicken I asked why is that waiter just said they all different sizes shrugged and walked off definitely not coming back

Disgusting. After the amount of time I waited I expected fresh and hot. Chips were old and cold....chicken breast that ordered turned out to be a chicken leg and it was burnt. Last chance. Never again

Nice food and quick service too

smallest chicken wings in the universe, cold chips and customer service innexistent

Gutes Essen, nettes Personal und angenehme Atmosphäre Kann ich nur empfehlen

Good food and very nice interior. Orders are placed from the table by scanning a qr code, you can also use your loyalty card.

Waited 20 mins for a table @4pm that was ok as we hadn't booked, sat down to find a long list of things unavailable about 15 items! no coleslaw or corn. If we would have known when we asked for a table we wouldn't have bothered wondering around Dunelm waiting for the table. Paid £30 for a few chicken thighs and chips and 2 cans of sparkling juice

15 items on the menu unavailable. Service very slow and uninterested.

Served starters quickly, was nice enough. Mains took a while considering it wasnt overly busy. Served us raw peri peri salted chips and when pointed out to a member of staff was told "oh we've had a few complaints of that tonight, few chips have been misplaced from wrong fryer". With no offer to replace or refund. Will stick to other nandos in future.

Waited 25mins to be allowed in as usual we where put by the corner where staff take their break which isn't a big deal but you get the odd awkward look its fine so we are sat by the counter too where 20ish pre cooked garlic bread where in a bowl under the heat lamp for 15 mins while we looked through the menu but then had a wet corn slapped on top of them which sat there until we left. All the while staff walked past asking each other if it was disgusting in there (the kitchen) I get it was busy but im not paying £30 for the equivalent of chicken McDonald's when that's going on at least cook "fresh" I get its all out the fridge ect but I'm not paying for dried out garlic bread with a hint of corn water.

Nice staff bit dear but loverly food.

Little lunch during our shopping trip, friendly staff, the place was clean, we were made to feel welcome on arrival and service was quick x

I was at Nando's on Thursday 18th November for my sister's 50th birthday, there were 12 of us including 1 child and we were well looked after by Jenny from arrival to departure. The food was amazing and the atmosphere was buzzing. Jenny was even good enough to store our gifts for my sister until after we'd eaten, so we had plenty of room to manoeuvre, she was such a lovely host and very helpful when the little one spilt her drink, not once, twice but 3 times, she was completely unphased, we would definitely reurn.

Great food as always shame they didn't have any red onion for the fino pitta

Great food looked after by the waitress Jane very friendly and good service food was quick no waiting around 👍

Great service, perfectly cooked food

Ate here last night, food was fab, service was excellent. I can say, without exception, all the staff were superb, so friendly, caring and professional!