Gusto in Wirral

Long wait but must admit that there was not enough staff.

Ridiculously expensive. Small portions.

I had booked for 4.30 31st Jan for 4 people My self , my 2 daughters and my granddaughter .50% off deal . We were told we had the table until 6.30 . It was a while before anyone came to our table . When they eventually came we ordered drinks .They arrived but we were not asked if we were ready to order . Again it was a while before anyone came to take our food order . They did… but we were still waiting for our food and it was 6pm so we had been I the restaurant for 1 and a half hours ..I got up and I presume it was the manager I spoke to .. and asked when our food would be coming .. he asked what table we were on and looked and the “food ticket “ was still there waiting to be picked up .. The restaurant was by no means “full “ there were plenty of empty tables . He said that the food ticket had only had only been there just over an hour ??? .. I said we had sat there for a long time before anyone actually came to take our order . I also said that we had been told we had to vacate the table by 6.30 .. He just said “sorry “ food would be out asap another 30 minutes and still no food and our time was up on the table supposedly 6.30… When the food arrived it wasn’t enjoyable as we had been sat there so long waiting it I had asked for my pizza to be “well cooked “ it wasn’t … very “doughy only ate couple of pieces as did my other daughter with her pizza . My granddaughter had pasta and asked for only a tiny bit of chilli … she couldn’t eat it was so hot ! My other daughter had a Caesar salad that was in a small bowl that just looked like a “side salad not a main ! Totally ruined our evening the whole experience ! We were glad to leave ! I did not leave a tip as you probably aren’t surprised to hear I can’t really recommend any of the dishes listed but it will not let me “post until I have done so so I’ve just ticked a random one ! Same with the last question

Jake was our server and he was very helpful and friendly. Such a nice restaurant. Atmosphere gets a star down as it was very loud.

The only problem was the added 15% service charge which was in drinks as well as food. They removed it no problem and we left a suitable tip in cash. Just be aware

attention to detail was wonderful and our 5* waiter Sam M was outstanding. food was spot on as always and we had an enjoyable evening meal

Lovely meal for husbands birthday, great food, service and atmosphere!

Delicious, Jake our sever was very reasuring of our allegerys and will deffo be back for a round 2 on the lasagne

Had a lovely meal. Food hot and tasty.Staff very attentive Very pleasant evening. So much so booked again

Fabulous food and service. Will defo be back!! Highly recommended.

Had a great time celebrating my daughter’s 18th. Food was amazing as always. Enjoyed the 50% off food in January

Food was delicious with excellent friendly service from AJ

Excellent service,friendly and professional, lovely experience in every way

Lovely meal. Frequent vistor of gustos and never disappointed. Service excellent. A great birthday!

Food ok. Not happy with the added 17% service charge. Should be set at 10-15% and left as the customers choice to add more dependant on level of service.

Food was nice, service very good and nice interior. Only down side was service charge being added automatically. I was planning to tip the service but feel no restaurant should add it on automatically, this is very rude and presumptuous. Also a charity donation on the bill. I donate to charities myself but don’t feel it should form any part of my bill at a restaurant - I was not told of this in advance or provided any information at all about the charity itself.

It's my favourite Italian of all time. Just love this place. Beautiful interior, great service, and tasty food

#Bestplacefordatenight #RecommendedbySollyDj #Sollyhop Great place for a Chateaubriand for two. Cooked perfectly medium rare (rare at the centre). With truffle mash and greens. We ordered the bread, prawns and seafood as starters. Great selection of drinks. Ordered the tiramisu at the end and the waitresses asked us if we want more 🥰Loved the ambience and the decor. Service was excellent. Would definitely go back.

The staff are absolutely incredible. Hard working and polite. Very very nice food. The deserts are beyond stingy. The brownie and cheesecake where so thin you could see through them. Not worth £9! each!! But again. The staff are incredible. Pay them more instead of adding a service charge without asking us first.

Greeted by Joe who looked after us the whole meal - very attentive and exceptional service. The meal was delicious and can't wait to return again. 5 stars !

Always a lovely meal here. Thank you to Joe G. for his care .

Service by Maya was exceptional. Always greeted in such a nice way by Tom who is also very knowledgeable about all the drinks so gives good recommendations. Plus the Atmosphere was amazing. We went for a roast dinner. Roast potatoes far too underdone, beef was overdone and no crackling. Cauliflower cheese was fantastic though. So although I wouldn’t race back for a roast dinner I love lots of food at Gustos and I visit at least once a week and will carry on visiting for their other menu.

As platinum members we visit at least one a week. Our waitress was Maya and with most of the serving staff she was super. However, some of the dishes are hit or miss Regards Anthony

Joe was fab very attentive and informative

Great service from Tom - Thank you!!!

A warm inviting restaurant. Nice private booths and really good service

Service was good, server was friendly and helpful. Drinks were great. Food was good, but the diavola pizza was a little too spicy (and thats from a family of people who love spice!). Its apparently been brought up a few times recently so was probably a problem with this order/batch of chillis. Other than that, food was great

Lovely service by AJ and great food can’t recommend enough

Was told I couldn’t use the rewards in their app in December even though it says nothing about this on the app. That’s why I booked!

We had an excellent birthday meal with superb and friendly service from Tom. Thank you

Good atmosphere feels relaxed with good food, no complaints

Lovely meal for a celebration. Our server Jess was absolutely amazing and made our experience even better

Absolutely superb. Tom was amazing. 👍

Great service with mixed food. Main course portions very good but lacking in quality slightly. Startes were both undercooked but still edible. Amazing atmosphere and excellent desserts.

Today we enjoyed our first ever bottomless brunch at Gustos in Heswall. The range of cocktails was fab and tasted amazing too. The food as ever was yummy and the service we received from manager Josh and barman Carwin was superb. Can highly recommend! Thanks Gustos!

Great place, made to feel very welcome and top food

Superb food and service..only reason we didn't give it 5 stars for atmosphere was noisy children at another table and they weren't asked to be quieter while the rest of the customers enjoyed their meals.

Served by Jess. Everything was amazing and so tasty. Outstanding value with platinum card! Unfortunately, they have taken balsamic glazed duck off the menu, which is a shame because we both really liked it.

Very special night with friends, I was visiting from Canada, and the staff and manager on Friday 1st November made it amazing, food and atmosphere was great

The food and service were very good. We really enjoyed it. Would highly recommend we definitely come back for my mum's birthday.

Perfect as always, the steak & pizzas were incredible along with excellent service from AJ as always thank you so much!!!!! 🙏🏻

Lovely atmosphere and very attentive staff. Food delicious and server AJ very friendly.and provided excellent service.

Great food and service. Staff were very helpful and polite. Really enjoyed it and would definitely recommend. We will be going back for sure!

Very high quality food and excellent service from our server AJ! Came for my grandmother's 93rd birthday and she gave us lots of help picking the right wine. Lovely atmosphere too.

Price £100 for 2 people thats with 40% off food, ouch, food above average 70%, service grumpy not good, atmosphere basic, toilets like going to a cheap indian, disgusting and rough expectation on entry far suppases delivery, shame

Service was excellent throughout, which added to the atmosphere. Food..three of main dishes were oversalted to a point on reflection should have returned...birthday celebration so boat rocking not really required. Two Cannoli dessert underwhelming. Again, staff, service and atmosphere lovely, food needs a look.

Food was great and Joe our server was very attentive, great night!

Very disappointing visit to this restaurant. The drinks order was wrong when it came, they were going to give us a drink we didn’t order. The main issue was our meals, my husband and I ordered ariabiatta and bucatini aglio, both without meat, but unfortunately my husbands came with meat mixed in, we then had to wait for his to be redone, when his meal came back, it was a very tiny portion!!! Not acceptable for £14! We did have crème brûlée for pudding, again, portion size was tiny. The restaurant wasn’t busy and feel that the errors that occurred were unacceptable

We haven’t been in a while as we had a few bad experiences but we were really pleased with food and service this time

Poor value for money.....too expensive for the average food. Drinks too expensive

Really great meal, the restaurant was quiet but had a nice atmosphere. The food was superb and the service from AJ was amazing, she was brilliant. Highly recommend Gusto 5*

Sam our server was very attentive and pleasant.

I am a platinum member, joining in Knutsford where we have had great meals. Sadly Heswall fell well below the standard we expected. At 5 pm the restaurant was pretty empty yet we still had to wait, and ask, to have our order taken. While most of the food was OK - no better than that - some dishes were very poor. The garlic prawn starter was very plain with little flavour, the bruschetta cold and the crab fettuchini was extremely weak on flavour The seabass was well cooked but the potato was just a cake. The desserts were ok but it was very strange to have Tiramisu dumped onto our plate out of a serving bowl. The staff were very poor. The young lady who served us looked as though the restaurant was the last place she wanted to be. She had had little training judging by the way she leaned right across in front of my wife to collect my used plate. I had to ask for the bill from the 3 staff who were busy talking to themseves by the computer. All in all a very dissapointing visit which I shall not repeat.

Come here a lot with my little girl. Team are always so lovely and look after us. This time Joe went the extra mile and asked the chef to make something specific for my little one. Thanks Joe!!

A fabulous restaurant with delicious food. We were served by the lovely Molly, who was so friendly and approachable. The tuna steak was perfectly cooked and my husband enjoyed his ragu.

Joe was great, friendly and attentive. Was always there when you needed him but didn't make us feel rushed. The food was amazing as always same goes for the atmosphere.

Nice place, food was tasty, they fogot one of the orders, gave the wrong order and it was a lot later than the rest.... Pity really, as seemed a nice place to eat... maybe just an unlucky situation

10 out 10 for for food and service george lee

always a lovely meal at gusto! we love it here for any occasion - birthdays, anniversary’s or any kind of celebration. last night we booked for mine and my boyfriend’s anniversary, and the restaurant, its staff, the food and the atmosphere did not disappoint! we arrived early for a drink at the bar and the bar staff were friendly and quick. the bar area was relatively quiet which provided a nice atmosphere to kick off the night. after being shown to our table, we were tended to all night by Joe, who went the extra mile to ensure we had everything we needed! the food was spectacular - i highly recommend the garlic breads, meatballs, crab fettuccine and the lasagne - my partner’s personal favourite dish. don’t forget to save room for dessert though - as these are one of kind! overall gusto is our go-to restaurant when it comes to a nice meal out - we love everything about it here.

Great restaurant with great staff.

Beautiful food and drink as always.

Excellent food! Great staff, with a special thanks to Josh, who was brilliant and looked after us well!

Our waiter was Joe and he was great

My friends and I had a fabulous lunch today. The food was tasty and the set menu good value. The service was fabulous. Thank you Molly! We’ll be back soon.

Molly served us and was absolutely exceptional. The last couple of times we have been the service has let it down a bit but not today. Food was amazing as always !

Our drinks were put on the bill twice. Also weren’t told there was a 12.5% service charge! We left a decent cash tip. Didn’t have glasses so didn’t check bill as couldn’t read it wrongly assumed it was correct After leaving gusto thought bill was expensive so double checked menu on line, with the anssus of a pair of glasses 🤓 and rang within an hour of leaving. So was told about double drinks and service charge. Had to supply some info via e mail which was done straight away Still not heard anything so rang In today spoke to a rude Irish lady who basically said what do you expect it was a bank holiday yesterday and we probably would have responded to email that afternoon! We use to go to gusto a lot but after a couple of bad meals haven’t been for a year. Certainly won’t be going back anytime soon Gusto your service food and staff use to be excellent what has gone wrong? Very sad you use to be our favourite restaurant

We’ve been here many a time and Sam helped us out this particular evening. His service was amazing and he was super friendly!

AJ was an amazing waitress, the food was delicious, and we had a lovely time and will definitely come back to gusto again!

Wonderdul food and excellent service from Joe. Will be back again soon.

Great food and service, thanks Joe!

Nice meal out. Excellent service from Sam!

Really enjoyed our post results celebration with our daughter. Sam looked after us and was very attentive. Food was excellent. We ate in the afternoon so it was relatively quiet, but that didn’t detract from a great experience.

Excellent family lunch at Gusto in Heswall. Our waitress Sam, was extremely friendly & helpful . Nothing was too much trouble, we would highly recommend & we will be back again .

Takes a lot for me to come online to leave a review, this was a take out order the lasagne smelt off we didn’t even touch it, I know looks aren’t everything but it looks like they’ve just threw dog food in to a container and sent it out to me. Phoned up for a refund and I’ve been told they will get back to me but I doubt they will as he tried to blame the delivery driver 🤣🤣 can accept the food not coming piping hot as I have opted for delivery but unless the delivery driver is the chef and the front of house ( customer service ) I think it’s a pretty bad excuse the delivery driver was 10 minutes late. Wouldn’t go here ever again and definitely wouldn’t recommend any one going here.

Lovely food and super friendly staff

Food was superb! Out waiter Sam was absolutely brilliant, very professional and very polite and attentive.

Food was amazing! Joe our server was so lovely and great and super nice! The food was amazing! The new chef Nole was fabulous

Fantastic great service from Josh !

Sam was so lovely and attentive. My friend and I had a lovely meal, thank you!

We had a really wonderful time. Our server Sam had some great suggestions and was very responsive. A great gimd

Jake was very attentive on a busy night. Excellent food, wines a bit on the pricey side.

The Platinum Club really is a good deal....even on a Monday it was busy....Jess S has served up several times before & is always cheery & friendly!

Jess did brilliant. Thank you for a lovely evening.

We are always so impressed by the level of service we receive at Gusto’s. Lovely food and lovely staff. Special shout out to Sam who always goes above and beyond!

We love coming to Gusto Heswall, it’s our favourite one out of them all. We’re often served by Sam, who always goes above & beyond to make sure we enjoy our evening. The food is lovely and all of the staff are so accommodating. Would always recommend this restaurant!

Sam our waitress was great, really helpful, happy and polite a credit to Gusto. The food as always was great!!

Sam was our server and she was lovely! Very attentive and bubbly, thank you! #bestserveringusto

Really lovely waiter, was super attentive and made our experience very pleasant

Our waiter Joe did a brilliant job!

Had a lovely night last night at gusto. Normally we’ve always chosen the Albert docs for our family gatherings. However, from the service to food it was amazing at heswall. Our waitress AJ was lovely and had a smile on her face no matter what! Couldn’t fault her hard work with us. We hope to be back

Great place great service great food

Jess the waitress was so attentive and kind, especially since we had brought in a few birthday decorations.

Jess S was great and helped create a lovely evening

Jess S was the waitress, so nice, helpful and kind. Made my day! A great waitress. :)

Food was great, and service just as good (thanks Joe). Will definitely be coming back.

We visit Gusto Heswall regularly and are never disappointed. The staff are always friendly, welcoming, polite and attentive. The kitchen team always accommodate our food requests and the food is always delicious.

Megan was very friendly & efficient

Great meal, great atmosphere, our server Sam was perfect so professional friendly and made it special for a birthday. We also signed up on the gusto platinum from her recommendation

We live in Heswall and came here for my daughters birthday and don't usually come here as the service has been slow in the past. We gave it another go and our Fregula & Roasted vegetable salads were very bland and had very little flavour. We had to order some houmous, so it had some flavour. We are both vegan and end eating mainly at home as eating out is disappointing. This salad needs changing and re Inventing, to give it some flavour and I suggest tasting what you are serving. The tomato and herb garlic bread was lovely and my daughters kids menu food was well appreciated. Service was much improved from last time but it was a Tuesday night, instead of a previous Saturday night and again lovely atmosphere.

Lovely birthday lunch with my daughter. Perfect customer service from Joe. Thanks.