Nando's in Preston

From the moment I stepped into Nando’s Deepdale, I knew something magical was about to happen. The aroma of PERi-PERi filled the air like a siren’s call. Enter Jenna, our server, our hero, our guiding light in this journey of spice and satisfaction. She wasn’t just serving food; she was crafting an experience. Drinks? Bottomless. Ice cream? Heavenly. Service? So good I nearly wrote a poem about it on a napkin. As I sipped my bottomless drink like a king in his castle, I realised, this isn’t just a restaurant. It’s a way of life.

Excellent customer service on a take away

Disappointing Experience at Nando’s We recently visited Nando’s for a birthday celebration, but unfortunately, it was far from the enjoyable experience we were hoping for. Two members of staff were incredibly rude, not only towards us but also to their colleagues. Their attitude made the atmosphere uncomfortable and unwelcoming. To make matters worse, the food was extremely disappointing. The burgers and rice bowl tasted as if they were made with frozen chicken—completely lacking in flavor. Even the half chicken, which we expected to be a highlight, was bland and uninspiring. The only redeeming part of the visit was the manager, who was genuinely apologetic and did their best to make amends. However, the overall poor service and underwhelming food quality ruined what was meant to be a special birthday meal. Sadly, we won’t be rushing back anytime soon.

Quick service even though the restaurant was full of customers, friendly attentive staff.

A well managed busy restaurant. The manager was engaged, full of initiative, and totally aware. Food was good and promptly delivered with a smile.

I recently had an extremely disappointing experience at Nando's while collecting a food delivery order. Despite maintaining eye contact, multiple staff members—including the manager—failed to acknowledge me or ask for my delivery details. I was left waiting for nine minutes, even though my order was ready. Their complete lack of professionalism forced me to call Deliveroo to explain that I was inside the restaurant, yet no one had approached me to confirm my order. The level of disregard was astonishing, and the service was utterly subpar. This experience reflects nothing but negative points for both the staff and management.

Zero stars would have been more appropriate! Kids size portions straight from the microwave. Very expensive for poor nutrition! Never again!

Nice food Good service Definitely visit again

Have we forgotten about customer service. It’s Nando’s so I’m not expecting anything extraordinary you know what you are going to get. I got there around 6.30 wasn’t too busy so got seated almost straight away. Then was told I could only order using either the app or scanning the QR code at the table unless I was using cash or gift cards. Although this doesn’t sound like a big problem I didn’t have the app so had to sit and sign up which took some time & what if I didn’t have a phone just seems a bit short sighted. I have not been to Nando’s for some time and I don’t think I will be rushing back

We asked for chicken breast lemon and herb £9+ each so decided I’m not paying for two breasts at over £9 each!!! and sweet potato wedges £4.50 and two cloudy lemonades.. the potatoes say it’s for two people to share… very disappointing to pay £22+ for what looks like a snack. Won’t be visiting Nandos again! A very disappointed South African!

Manager was great, chatting to everyone and team all polite and happy. Food great as always! Visit - 27th Jan @1800hrs

My absolute favorite. I love their grilled wings with their medium peri peri sauce and spicy rice.

1st time dining at nandos for me and it was fantastic, service was 1st class 👏 definitely be back 🙌

Severe lack of people skills from the staff, unfortunately we can all have bad days at work, but a smile & being courteous costs nothing.

We are regular customer at Nando's and always had a good experience but tonight me, my wife and my son went for dinner and had a bad experience with food and service. I ordered a new deal with full chicken and some extras with drinks and then I thought of ordering half chicken more. I went back to the table and saw that there were four portions 2 legs and 2 breast pieces but the breast portions was like half of the portion and missing the wing bits. When I informed one of the Employees, he said that he'll get another breast piece for us, we were nearly finishing the food and a lady named Ellie came and said that's the way chicken is, when I showed the chicken portion, she said she can't do anything as there is nothing wrong. I insisted her that it's not the way it always is as we are regular customers and I know the food portions and serving. She still insisted that everything is perfect, even when I told her that I'm not happy with that, she just said sorry and can't do anything with it, like turning a deaf era to my complaint. I repeated multiple times that I'm happy with this but she ignored my complaint and made me feel that I'm wrong. I believe that this lady Ellie was new in her position or was just covering from someone but could have handled the situation better. This is the worst experience we have ever had at Nandos. I wish I would not have dined at Nanod's especially at this occasion. I believe if it was someone else instead of her, they could have handled it better than her, as in the past if we ever had any Issues, it was always resolved immediately in a very good manner. I would again say that this was the worsted experience and my wife and son felt embarrassed on this occasion. I don't feel like visiting Nando's again after all this treatment, I'm very disappointed and was put off. I would not encourage anyone to visit this branch specially if there are inexperienced people or on purpose people who purposely turns a deaf ear to customers 💔🫥😶‍🌫️😤😡🤯 👎

Absolutely shocked by the service I received by the MANAGER. (Black hair, rough looking as if she was on drugs). She was so rude and ignorant when taking my order. She had a face on throughout. Didn’t even smile once and she’s supposed to be the manager!

Not as good the second time round. First time experience was 5* but the second time was disappointing

By far the most consistent Nando's. Really good service as always and the waiter Yousuf was really accommodating. 👏🏽

Nandos is always consistent, food is just as good as any we’ve been to. Very hard to give it a 5/5 with it just being way too chaotic, also feels a bit over priced given you do 90% of the serving yourself.

Order a collection and Hussain looked after me with getting the sauce that was not available for take out but went the extra mile to putting in tub for me to take home. Thank you for hospitality and generous. Lovely

Grand opening of Nandos deepdale preston after refurbishment. First impressions, was welcomed in by a friendly team member. The refurbishment is outstanding. Beautiful furniture and wall art , everything is immaculate. Jimmy served us and as usual he is so friendly and professional. We had a lovely meal that was cooked to perfection and presented very well. Always have a brilliant time here cant fault anything at all. 10/10

Great place with freshly prepared food,good atmosphere and superb service.Hus and Jimmy went out of their way to make our visit first class.We will be back.

Food was good service was good but the toilets looked like they had never been cleaned

We ordered a takeout with the server Ann Marie and she was fantastic! My girlfriend is wheat intolerant and doesn't do well with spice, so Ann Marie gave some really helpful suggestions and helped make sure the order was done correctly. The food was fantastic and I really recommend it to anyone.

We were starving from a long trip so was gone 8pm. Lady who greeted us was lovely she said it would be about 5 min for a table and she was back in 5 mins. Food was amazing as always. As we track fitness and food intake it was easy to find calories etc to help us. We are fast eaters especially when we are hungry. We had ordered, food arrive and eaten all in 45 mins. Everyone who worked there was v polite.

It was good and the children was spicy enough to eat free drinks and good environment for the customer and Thier good in approaching customers in a nice and responsible way.

Just great, the staff, the food, and so relaxing. Would go again.

Usual nando trips. Good food. Good service. Food came quickly too.

Updating my last review from negative to positive. Brilliant service and good was perfectly cooked. A polar opposite to my experience 2 months. Great improvement.

Edit: downgraded review from 4 stars to 3 stars as the response to my review is a copy and paste. Where’s the originality? The human touch? #dobetternandos Got the 4 chicken thighs broccoli and mash. Was fine nothing to write home about but a great try if you haven’t been before.

Last went here around 10 years ago and it was dry overcooked food, 10 years later and still the same! Never again in my life.

Nice nandos, staff are wonderful, and the decor is amazing

Family of 6 visited after 8pm on Friday evening. large queue so expected a long wait. We were seated in 10 mins much faster than expected as it was very busy. I mentioned to the host that it was one of the girls Birthdays hoping that they might sing happy birthday or give a cupcake or something but to my surprise the host said the birthday girl could order a full meal on him. And this is what happened including a desert! this was lovely for the birthday girl and helped us with the cost of a meal for 6. This was a lovely gesture and completely unexpected. the host and staff were very friendly and polite and the food was delicious as always! 😀 thank you for going above and beyond and for adding to special memories of the day. We would highly recommend Nando’s at Deepdale Preston 💗

I love nandos normally but this particular experience was very poor. I don't know what was going on but there seemed to be alot of staff doing nothing. We arrived and thaught it didn't look busy at all but there were multiple tables empty that hadn't been cleared away. We were made to wait while a table was cleared for us. Once seated there were still dirty tables all around us which took a very long time to be cleared and even once the table next to us was cleared there was still food on the table and the floor. My husband and I ordered the sharing platter of butterfly chicken and thighs. It seemed to take ages to arrive and the butterfly chicken was dry when it did arrive. It has put me off going back there as it isn't the cheapest place to go either.

FOOD POISONING. DO NOT EAT HERE. I PROMISE YOU. YOU WILL END UP ILL

Had visited this site in Preston Deepdale a year ago and it was great! Since then every time we go In there even when there are plenty of empty tables we got turned away. Since our last visit we got turned away 3 times saying there is a waiting time of more than hour?? Even when restaurant was running at half of its capacity. If you can’t run a restaurant at full capacity why have so many seats. Owners definitely need to do something about it.

Nice food, small portions and over priced. Bottomless drinks are good the sauces are okay and they never have the frozen yogurt on. Fine place to meet up with friends to move on. Changed my rating down to 1 star. Cause I feel Totally Ripped Off! I ordered the Mediterranean salad with 2 Chicken Fillets. To my amazement I was given 1 Chicken Fillet cut in half and a little bottle of salad dressing. The waiter came over and even before I stuck a fork in my meal and asked if everything was alright with the meal? I pointed out that I had one fillet cut into half to make two. And rudely he said that is the meal I ordered and I asked for extra salad dressing and one bottle per order. I will not be going in there again when there is better places

Tasty as usual, and was ready on time when I arrived to collect.

Firstly Waited 20min to get table , although half of the tables were vacant. Then Waited 40 min to receive food and that was after I complained about the long wait. I ordered the wrap with medium flavour but way too spicy to eat. I am a regular customer of Nando's and I always have medium peri peri sauce but definitely what I received was not medium. When I complained about the food being extremely spicy, the manager came from different room and said this is what you ordered, nothing wrong with it . Because it was busy and chaos in the restaurant he was not bothered investigating the problem. Very disappointed with the managers approach.

Fast service beautifully cooked chicken peri chips were lovely !

Love a bit of nando's! This visit however wasn't quite 5* as they had ran out of gravy! (If you haven't tried it, you NEED to!) And we got the garlic bread burger, the bread had been slightly over done with a slight burnt taste, otherwise as yummy as usual, will be back!

Fairly busy, seated promptly, ordered via the app and the food came quickly and was the usual decent Nandos standard. Not a Nando's issue, however, we ended up along with the staff babysitting the table next to us kids. A not very nice family, more bothered about feeding there faces than teaching the kids some manners, respect and how to behave in public. More of a society problem than a Nando's, no one has the balls these days to confront these people who think it is acceptable to treat a venue as a creche whilst they fill there faces

Thank you Alex! Great customer service, I came for Nando’s collection and he went out of his way to help me when I came into the restaurant. Thank you!

Our order got lost due to a technical issue but it was dealt with very professionally and the food was excellent.

It’s one of the best Nando’s in the country, lovely staff and great food!

45 min wait for food. Drinks came after starters and I had to ask for my glasses. Wasn’t even in the mood for the food by the time it came. Honestly worst Nando’s going. Didn’t have corn on the cob. Coleslaw or chicken thighs. Useless place. Five guys just over the road 10x better

Went for a meal for my birthday and although the food did take a while it came tasting fantastic as it always is, I was served by Jessen (I do apologise if I spell the name wrong) and a blonde woman who’s name I forgot to ask for, the service is impeccable and the shop is always clean, thank you for having us.

Went there last week with my friend and was seated by Yousef, the manager. We received a brilliant and warm welcome. Had a little issue with my order and it was replaced straight away by Yousef in less than ten minutes. Would definitely be coming back again soon.

Standard Nandos food, not had a bad experience here. Staff was seating people in the awkward spots. I was sat at a bottleneck part of the restaurant even though there were other seats available nearby but then a couple with prams was brought in past me and I had to move out of the way. Food arrived quickly and there was no rush to leave so not a bad experience at all

Loved it here food 10/10 friendly staff. Definitely recommend

It's Nandos, what's not to love!

Not the best Nando's experience.

Julie needs to sort her attitude out. Had a face on the moment I walked through the doors. My order was not available. Didn’t tell me what I could order. Stood there bone idol Ordered a takeout after dining in and asked her to bring to the table. Sat and waited 40 mins until I got fed up waiting. Wake up girl!

Horrendous. Food takes forever to come and when the liver arrives it was scattered on a plate dry and burnt. I managed to gram the attention of an uninterested waitress who took the liver back to the kitchen and brought the same burnt liver back to the table drowned in one of their sauces. Absolute shambles. The manager was sincere and offered a refund on the dish. A week later I’ve come back ordered 2 sides they said it would take 10 minutes but yet 30 minutes later I am still waiting. Probably the worst run Nandos in the north west.

Probably one of the worst outlets of Nandos I’ve been to. The service is absolutely terrible. The last time, I had food served to me burned and when informed a member of staff, they got me the same plate that was doused in sauce. This time, I ordered some takeout and I got told it would be ready in 10 minutes, 30 minutes later, they inform me that they’ve run out of wings. My sides got cold too. The service is just appalling and I wouldn’t come to this branch again.

Best customer service I have ever received in a Nando's. Attentive and polite whilst allowing us to enjoy our meal.

Nice place I love the food, but at bit busy and bit too family friendly lots of kids running round riot

Food is great! Can't complain about that at all! However, low review because they no longer offer a discount for Blue Light holders, and you "must show your work ID, it's in [their] T&C's". Pointless considering the Blue Light Card was created so that you don't have to take your work ID out with you everywhere you go... Since it's against Police policy.

Nandos without the chicken, only burgers

I cannot believe people hype this place up. The chicken was grey inside which means it was bad! The taste was horrible! Not even fit for any consumption by any living thing. Be careful what you have. First time and last time. Be warned. Got food poisoning right after even though had 2 bites.

Very nice decoration, it was busy but we only waited for 20 minutes. Food was delicious and fresh with really good portions, chicken could be grilled little longer.

Lovely service, manager was super friendly and even gave us some extra broccoli as one of the ingredients from our salads had run out. Food was delicious with gluten free options available. The over all place was very clean and had a great atmosphere. I’ve not always had a good experience with Nando’s but this one’s definitely worth going to.

Quick and friendly service and the food was really good. Nice and clean facilities and well set out inside. The only downside was that the portion size seemed slightly smaller than other nandos i have been to.

Julia was a lovely host, she was polite, chatty and efficient. A* to Nando’s Deepdale

Visited today the restaurant was really busy but spotlessly clean. A lovely Lady called Alicia showed us to our table and made us feel really welcomed and explained how we can order. The meal arrived very quickly and was very enjoyable

I recently had the pleasure of dining at Nando's restaurant in Deepdale, and I must say, it was an exceptional experience from start to finish. However, what truly set this dining experience apart was the outstanding service provided by Alicia, one of the serving girls. From the moment we were seated, Alicia greeted us with a warm smile and genuine enthusiasm, setting a positive tone for the evening. She was incredibly attentive, ensuring that our orders were taken promptly and accurately, and she went above and beyond to accommodate any special requests we had.

I recently visited Nando's in Preston Deepdale and had the pleasure of experiencing exceptional service from Alicia. Her friendly demeanor and attentiveness made my dining experience truly memorable. From the moment I walked in, Alicia greeted me with a warm smile and promptly seated me. She took the time to explain the menu options via the Nandos app. Throughout the meal, she ensured that everything was to my satisfaction, checking in regularly and promptly attending to any requests. Alicia's professionalism and genuine hospitality truly stood out, making me feel welcomed and valued as a customer. Her dedication to providing excellent service reflects positively on Nando's as a whole. Overall, I had a fantastic dining experience at Nando's Preston Deepdale, largely thanks to Alicia's outstanding service. I will definitely be returning, and I highly recommend this restaurant to anyone looking for delicious food served with a smile. Keep up the great work, Alicia, and thank you for making my visit so enjoyable!

Very efficient and helpful staff. Quick service. Great food.

Fast, friendly and focused. Brilliant service even in the busy hours.

Met with friends but not the best food, expensive and the restaurant is in need of a good clean.

Food was really good and, surprisingly, quicker to the table than many McDonald's

Service was poor, needed to request them to remove the previous occupants drinks glasses, when they brought the food they didn't bring any glasses or the sauces that were paid for and we had to wait for cutlery to be cleaned for 5 mins after receiving our food. The rice was dry and microwaved.

A great place for some spicy grilled chicken to pick right off the bone.

Food was good, hot, only criticism is the slight skimping on the size of the portion of chips. We all had different amounts, one had a bowl full, I had probably half the amount of the bowl when spread out on the plate. These were all sides so should have been the same size, Staff were polite and helpful New Saka sauce is deeelish Reason for 4 stars, toilet needs a little TLC, the seat was wonky last time we went...February! Surely there's no way it has not been reported? Anyway besides that great place. Me and my family all work for emergency services so we get up to £4.00 off. I think this is the price it should be. Without this discount probably wouldn't go near as often as we do!

Best Nando’s I’ve been to! Service so nice and super quick. Food was really hot and delicious. The manager was so kind too and offered us extra for our 12 year olds birthday. Will definitely visit again!

Great place, didn't have very many of the hotter sauces

Wednesday night- Food was spot on, unreal customer service the manager especially was top draw! Checking in on us and being helpful he Made the experience different to other Nando’s chains top man!

£45 for Chicken… Toilets are minging… doesn’t accept blue light unless the girl behind the till feels like she’s in a good mood. Did it for the customer in front, but was told we couldn’t.

Quick service and as always great food

It was so fantastic and delicious in taste

Food was meh, had better from there, I know football was on and busy but it was very average.

Unacceptable service. Initially had to wait for a table, not a problem but when you look around the restaurant and there are 3/4 empty clean tables that aren’t being used and when you finally get seated it’s on one of the tables that have been empty the whole time! How can you order 2 meals at the same time 1 of them come and 5 minutes later the sides for the second meal arrive with no main to go with the sides and a further 5 minutes before the main came and the only response be “I don’t know how this can happen” and the additional side was burnt and greasy. A manager that doesn’t care! Completely unacceptable! 3-5 days for a refund, guess that will come before the meal…

Standards have dropped. Waited a very long time for the meal to arrive, we could see it sat at counter for a while before it being brought to us. Cutlery ran out and my 8 year old son had to eat Ice cream with a fork that had been served by a waiter because no spoons were available. Ice machine not working. Napkins not present. Toilets not the cleanest. Chicken legs were pink. Disappointed.

Not a bad nandos. Staff were very friendly, but far too busy for the number of staff on. So the place looked an absolute shambles. But the staff were ace

Good service. Nice atmosphere. Plant based options were delicious too . Of course have NHS badge take it for 20% off. Blue light isn't part of % off

Usually very very good but last visit was poor. Takeaway orders were overtaking demand so our food took ages to arrive and toddler was getting tired. When it did arrive it was small portion of fries and overgrilled chicken. Meal was at least saved by one very helpful team member who got toddlers food done as a priority. Hopefully back to five stars next visit.

Avoid and go elsewhere! I went this lunchtime with my mum and baby who is 8 months old. We had to wait about an hour for our food to arrive. It seemed that the customers who came after me were served a lot quicker. Hope it had nothing to do with th3 fact that my order was a vegqn dairy free. I kept asking the waier how long it would take and all he kept saying was '10 minutes' but it was always much longer than that. To make matters worse, the Manager who took my order got part of my order wrong (although its has to be said he was quick to rectify this as soon as possible). I had been to this branch a few years back and I swear it was better staffed and the service was quicker and well managed. It seems that this is no longer the case. As I said, we waited almost an hour and meanwhile my child was getting tired and hungry. In the end, when the food had eventually arrived, there was little time to eat and enjoy so we had to pack most of it away. When I asked the Manager for a takeaway box, he gave me one little one even though there was a lot more food. Just thought it was a little too stingy to be honest! - but I felt too embarrassed to say. I won't be going back. Far better restaurants with better services in the city centre.

Worst Nandos I've ever been to. Staff unorganized. There were no forks out so lots of tables including ours had to wait 10 mins for a fork, after asking staff multiple times. Manager glued to his phone the whole time. The floor and tables were a mess. Toilets were filthier than bar on a Saturday night. Part of our order was missed and we had to ask for multiple times before it was brought over. Overall frustrating and tiring experience. Food was okay. People chose Nandos because they are used to a certain level of service and quality when they visit. This restaurant did not live up to expectations.

Seated at a table ordered through the app as requested 60 min wait for the food to arrive separately at the table. Food undercooked. Rude staff, equally rude manager worst independent Nando’s restaurant I’ve ever been to. Lancaster and Manchester are in a different league to this one. Avoid!

Really good food. But crowded in evenings. Good staff. Loved the dine in

Me and my son decided today to come here and food is top and olso staff very good attitudes and my son said that always like to come here

Thank you to Rachel for resolving my issue.

Me and my family went today the food was amazing and the service was brilliant I dealt with 3 men who was all very helpful. Will be back soon!

Very nice. Friendly staff. Prompt service.

What can I say, it’s a Nando’s. A good Nando’s tho

Was nice, the staff were lovely and friendly, we went late in the evening close to closing time, it was quiet at that time on a Saturday night (which was perfect for us) and the staff were really kind

Service was slow and food was overcooked but not very hot. Despite it not being that busy

Always been a good spot for tea

Slow, slow, SLOW worst branch I've been too. Wait time is Ridiculous Oh

Two members of staff went above and beyond for us today, we really appreciate it!