Nando's in Cheshire West and Chester

Best meal ever had at nandos lovely music and atmosphere very very tasty I had the great imitator wrap and it was amazing

Food was OK.. unfortunately nothing special any more. Went for the boneless chicken sharing platter with 4 sides. We got seasoned chips mash rice and coleslaw. The rice was underseasoned and hard. The mash was seasoned ok but dry. In all around £40 spent but left thinking was it worth the money... no not really.

I’ve not been to a Nando’s for a long time so decided to give it another go with a friend of mine. Unfortunately the experience wasn’t as I had remembered from the past, the theming (especially at the far back of the restaurant) is bleak and bare, there’s no warm ambience whatsoever compared to when I went in the past and it literally felt you were dining in a Portuguese restaurant. It could do with some sprucing up as parts of the restaurant look rather drab and dated. I’d suggest warmer lighting, more Portuguese decor, foliage, paintings, etc. When we got seated, we were told to use the app to order — however as we couldn’t connect to the WiFi, we had to go up an order, which isn’t a big issue in itself but with that kind of system it feels rather soul-less instead of having a waiter hand you your menu and you can actually have a conversation about what they could recommend. The staff there were fine and polite enough, I just find it a shame how you have to order using an app that struggles to connect to the WiFi in a restaurant in turn losing a personable charm of being served by an actual human. The food was sadly not up to my expectations, the only dish I did like was the starter — and those were the Halloumi fries. I also had the loaded wrap, which was the main culprit here. As soon as I took a bite, I knew instantly this was processed chicken and not fresh — which I know isn’t a big deal for some, but when paying almost £40, I expect something better than what you could easily buy from the meal deal section in Tesco. I went for the extra mild, so as my friend mentioned, the extra spicey sauces they do offer probably mask that specific taste — but if processed chicken doesn’t offend your taste buds, then by all means Nando’s isn’t the worst option out there. As a side note, when given our drinks, the glasses were piping hot as if they’d been taken straight out of the dishwasher — this on a hot day is not what you really want, but we didn’t want to kick up a fuss about this. I also feel that the restaurant itself is in need of some desperate TLC. For me personally, Nando’s has gone downhill in quality over the years along the likes of Frankie & Benny’s, so they need to step up their game. I won’t be returning, but I was happy enough to give them a shot and I hope they can make the improvements necessary to create a pleasant experience for their patrons going forwards.

Ordered a platter for 2. It was 2 pieces of chicken each. Might as well called it chicken and chips

I work in Chester in a Residential setting for children with autism. We have taken one of the kids here a couple of times and I cannot thank Eryk the staff member enough for showing us so much kindness and compassion and respecting our young persons additional needs. He has made our outings not only doable but enjoyable for our young person! Eryk has made such a difference to our young person’s life and for someone with not many friends, he knows he has a friend in Eryk and this has made the world's difference! We cannot thank you enough Eryk!

Went in very late on a weekday and Steph served me, she said she normally works at the Broughton store. She was very helpful and friendly! Quick turn around for food.

Friendly staff, always great food. Lovely service too.

Great as far as chain restaurants go.

No people now, service is pretty much zero, food more average than it was and everything is awkward. Just a wholly unenjoyable experience, and it cost £60 for two adults and a baby. For what was once affordable eating out, it’s now just rubbish, essentially the Portuguese Franky and Benny’s. Sacrificing every USP they ever had.

All tables are dirty with plates and bones from past customers still on tables, no staff to put you at a table, management seems like it’s falling apart. Food was okay but come on Nando’s your better then this !

Our visit to Chester was greatly enhanced by dinnet at Nandos. The food was great but the reason I'm writing this review is because we were "blown away" by the exemplary service we were given by ERYK. He was amazing and engaged with us and spent time understanding our requirements, chatting with us and checking all was in order...one of the best examples of customer service I have ever experienced.

This was a unwelcoming restaurant staff no customer service. Food was terrible from cold chicken moldy lettuce and chips where under cooked

Absolutely terrible experience waited half a hour for our food. Unfortunately when it came wrong and undercooked chips, cold chicken burgers moldy lettuce

Haha food is really good, great location and friendly staff.

Chicken was dry. Salad was brown. I was not impressed. The place seemed popular with young people. Not for me.

Best food ever. Worth ever penny.

They forgot my mac and cheese I was very upset and they got mixed up with my dads burger filling and my brothers filling was mixed up

Awful, waited just over an hour for our mains.restraunt was half full at max. Chicken was still a bit pink and the pita bread was dry. Staff were like farts and didn’t look like they even knew where they were. Tables dirty and the place looked run down. Wont be visiting again and we heard a couple in front of us saying the same thing. Awful

Very good chicken as usual. Service was friendly and quick.

Wonderful food, amazing service. Our first time. We will definitely be back. The staff were amazing , Maddie could not do enough for us.

Tried the full chicken and roulette wings.spicy rice, mac nd cheese and corn on the cob Chicken was fresh but taste was not worth the hype and felt overpriced. Wings were okay but some were over cooked and had a burned taste. Fries were good. Rice was good but very small portion size as side. Would recommend pepes peri peri over nandos as is more flavourfull and economica Service was good and staff are pleasant.

This was our first time visiting Nando’s in Chester & it was genuinely the best one we’ve ever been to. There is significantly better customer service and quality of food than your average Nando’s! The staff were all lovely, polite & genuinely seemed happy to be at work which is so nice to see. The food itself was delicious & served quite quickly after ordering & tasted much nicer than other Nando’s we’ve been to before. We would definitely come here again.

Always consistent food when going to any nandos and no difference here. Seated quickly and good service.

First time ever in nandos ..superb, food excellent, great place for the chicken

Gorgeous little Nandos right in the heart of Chester.

Took a bit too long to bring the food, but everything else was lovely! Friendly staff!

Staff were really slow clearing tables, meaning a long wait. The ice machine was broken, no gas in the drinks machine at first. Unless you are already in the city centre, it’s worth going to Cheshire oaks or Broughton instead

Was quite busy when we arrived so I can understand that staff may have been struggling but had a few issues here: Ordered peri chips but was given normal chips, when questioned, we were given some peri sachets to season ourselves, not sure if that's how it is now? Order came without one of our sides and was assured it would arrive soon. Ate half the meal before I questioned where the side was with the staff and assured it would be out soon once again. Finished the meal completely and waited another 10 minutes before giving up and left. I'd understand if it was still busy by then but the staff near the grill seemed more interested in talking about who was sleeping with who more than anything else. The chicken was cooked well though and very flavoursome so can't fault that. Drinks came quick but seemed a tad overpriced.

Loved the experience, chicken was proper and they let me fill the water cup with fanta.

The chicken livers are divine here, I can't recommend it enough.

The lad on front managed to squeeze 4 of us in withing 25 mins on a Saturday night fast service too!

We love our Nandos and this one is one of our favourites. The girl who welcomed us in, was friendly and very helpful. The food was spot on and cooked really well. Top marks from us!

A great first visit to this branch of the legendary chain. Service was friendly, food was timely, hot and tasty even though they were very busy both in the restaurant and with a lot of delivery drivers on this busy Friday evening

If you dine at Nando’s the menu won’t surprise you but having dined in a great many Nando’s my local branch always delivers on the added value such as service and ambiance Located in the beautiful lower rows in the beautiful historic city of Chester The restaurant has a couple of steps down to a vaulted arched restaurant with the open kitchen area with a take away area located at the front If chicken doesn’t entice you I would recommend the grilled halloumi and chicken livers Service has never failed to impress and this Nando’s is a grade above most

Took 50 mins to get two small meals , sat with friends and they finished and were waiting 20 mins for our food to come

Great service from cheerful staff. Good well priced food with many options. Many thanks. Wish you served coffee though. However staff are very good 👍

We came here during the Christmas new year week. It was rammed. They were so busy. Yet the staff were so smooth. They stayed cool under pressure. They were so tired but the service level did not drop. Really really incredible team. Well done to all of you.

We be few therefore food ouick this 45 mins wait bit slow 🐌

Your standard nandos where your nan goes

I loved being at Nandos Chester, it's a place to be for a dinner

Personally, I did not like the food, and the employees' behavior was poor. I find a distinction between Asian and White... I believe authority should prioritize this.

It's Nando's. Exactly as expected.

Standard Nando’s experience. Good chicken. Can order on the app.

The food was good quality. However, it took a while for it to come despite ordering via the app. Clean environment, good ambience.

Basically, the restaurant lacked atmosphere. The food was good but wasn't exceptional.

Had a chicken wrap. It was very tasty. Service was good and food arrived in good time.

Great service and friendly staff

Pollo , patatas, salimos satisfechos,

Seated immediately and asked where we’d like to sit. Restaurant is really pretty and quaint. Food came really quick and was hot. Staff 5* especially Sinead who refilled my drink for me! Great service all round.

Wonderful food and amazingly friendly staff thank you.

Visited during a trip away with my family. Staff friendly. Digital order system at table. Our food took way too long to arrive considering there was only 3 of us dining. Food quality was okay, good portions, flavours a bit bland for me but maybe that's how the locals like it.

Not bad.. But chef taking too long.. For 2tables..young lad on the til was fantastic, but kitchen staff need to concentrate.

Quick food and enjoyable. Surprised by late 10PM Sunday opening hours which was great. Some burgers not available which was rather disappointing. Overall good experience, would visit again.

Not great, visited Chester Nando’s, because Ice machine broken was I asked if I could change my drink from a fizzy to cold bottled water, the staff member said yes but then I heard the “manager “ say something to the staff member who then told me they had no cold bottled water either ! Not great. Will not bother visiting again.

Just generally a poor experience all round. Had our main then told it was too late to order desert

Under staffed, took a while to be served. Not their fault but need more staff for taking orders and greeting people

By far the most quiet nandos I’ve ever been too. Service was quick and as expected. Food portions were a bit on the bare side. For the price of nandos these days I was definitely expecting larger chicken and more chips. Was sat down the back out the way, walls were grubby unfortunately (sauce marks)

Very dirty around the floor area, this premises need a deep clean & walls need painting. It's looks out dated & and the floor area around the table looks very dirty.

The ladies toilets were dirty and sadly looked like they hadn't been checked, monitored or cleaned by the staff for hours.

The food was enjoyable, and the portions were good. Waiting for food is a bit longer. Good big space, and we were able to just walk in without booking,which is unusual for a big group. It was 8 of us. Service was pleasant, so it was a good meal. Toilets were clean.

Fast service even on a busy Saturday. Staff were lovely and we were greeted as soon as we walked in the door. Definitely go again

No problems walking in and getting a table. Service good but to be honest you order on the app so there isn't much interaction apart from a table checkback. Food ok, nothing startling but then it is what it is for the price. Good to have the refillable drinks though.

Excellent food and drinks and exceptional service. Thank you

A bit cold but good food and service.

Food poisoning for two of us, so won't be returning to a nandos again for a long time. Service OK but hard to praise it when they're bringing you badly prepared food

Great service today, very welcoming. Food was great!

Good and tasty portion of food for a reasonable price.

Popped in for a cheeky one. Quality.

amazing food nice welcoming staff

The restaurant is quite nice. They have a nice menu, but the food is not really as amazing as I thought of.

Beste Chickenwings für jeden Geschmack. Egal ob scharf oder mild, einfach super. Die Sides sind ebenfalls klasse. Preisleistungsverhältnis top!

Food delicious, but I just don't understand why I have to do everything apart from cook the food myself.

this gave me and my friend diarrhoea on my 21st birthday

Usual Nando's, but absolutely empty of customers. Food was good

always so yummy xx can't go wrong with Nandos ever really

The Deliveroo based order was delayed, delayed and then cancelled after the rider was apparently waiting at the restaurant.

They didn't take our order correctly at the till properly, so half our meals never turned up.. after complaining and getting that resolved, the meal that did arrive went stone cold, got no discount as compensation for being messed about, service was overall awful, would not recommend. Also the sunset burgers smoky red pepper chutney is not smokey, its spicy. Yeah, don't come to the nandos in Chester...

Great South African/Portuguese food. 👍🏻

As a city centre resident, I go to Nando's in Chester, but I can never understand why there is always about 20 minute wait to be seated and yet there are empty tables that need clearing - one table took 7 minutes before it was wiped over and it didnt even have any dirty plates or glasses. Whilst waiting to be seated, it dawned on me why this was a problem. Its because they are not only serving the restaurant customers, but also dealing with deliveries and collections, hence the reason why there is always a delay from waiting to be seated to waiting on your order. This is not only a problem with Nando's Chester, but a major problem with Nando's nationwide. They either need to expand on the kitchen and recruit more staff or drop the delivery service altogether. Something has got to give or customers will go elsewhere.

1) For some reason this Nandos always comes up or shows as HALAL restaurant in all searches. But the food is NOT HALAL. 2) The rating is just for the sole purpose of rectifying this issue. The staff, service and atmosphere may be very good as I didn’t have anything from here for the above-mentioned reason.

Their service is amazing. The staff are super professional and friendly. The place has a nice atmosphere. It feels cozy and warm. Their chicken can be a bit dry, but it's full of flavor. The collection of sauce is amazing. Overall, it's a good place to eat.

Located in the heart of Chester. In fact in the heart of the town centre of Chester. We struggled with parking but eventually got that sorted. On arriving at Nando's Chester,a bit busy as usual.We waited for few minutes and got attended to. Got directed to a table that was not even cleared. I decided to nip to the toilet but very disappointed with the hygiene standard. A lot of the attendants were loitering around but the rest room was not up to standard, especially for a place dealing with food. I understand some customers are unkempt but nevertheless, the place should be kept clean and hygienic. I hope this will be addressed, and I will definitely be visiting again.

There are vegetarian options, I had veg burger, but it was kinda small and not as enjoyable. Burger king has twice as big burger and tastes much better.

Good food, good South African music

Went here twice on a visit to Chester with my grandson. Its a small but lovely relaxed nandos. Staff are helpful and friendly. Food great

Nice teksty food quick service food for whole family

Feels safe for allergies - coeliac and dairy allergy in our party - and staff catered well for them. Great venue, friendly, helpful staff. Can't go wrong with a nandos!

Nice thigh chicken and mashed potatoes. Great service and quick service.

Nando's as expected good service and food

Context: visited in Mar-2023 with family; never been to a Nandos before. Went went looking for someone to eat late on a Sunday afternoon when visiting the city. Positives: food was pretty good and I suspect it's probably consistent with other restaurants in the chain; services friendly Negatives: ordering was painful, especially as need to order online but restaurant underground so had to go to street to get signal to download text message that allowed me to register; and registering caused my order to get wiped; staff sympathetic but wouldn't / couldn't do anything to help; wobbly tables; sound much louder than it should be for the number of customers - no materials to absorb sounds Conclusions: happily eat the food and maybe I can see why so many people are enthusiastic about the chain

Context: visited in Mar-2023 with family; never been to a Nandos before. Went went looking for someone to eat late on a Sunday afternoon when visiting the city. Positives: food was pretty good and I suspect it's probably consistent with other restaurants in the chain; services friendly Negatives: ordering was painful, especially as need to order online but restaurant underground so had to go to street to get signal to download text message that allowed me to register; and registering caused my order to get wiped; staff sympathetic but wouldn't / couldn't do anything to help; wobbly tables; sound much louder than it should be for the number of customers - no materials to absorb sounds Conclusions: happily eat the food and maybe I can see why so many people are enthusiastic about the chain

Tasty and good food. Polite helpful staff

The chicken was quite dry. Despite, the amount of sauces that the chicken was drenched in, the inside was as dry as a bone. Everything else was mediocre.

Super nice, lovely food, nice and spicy and if you have never be there I really do suggest it.

We were going to eat at Nando’s anyway but we were were really pleased by the look of the restaurant when we got there. A beautifully shaped room with curved ceilings and lovely decor. Friendly and helpful staff. Great food - enjoyed our meal.

Sergio is a legend love claud and Lewis x

Took over 2 hours to be delivered! Even when It said 50 minutes originally! Kept going up on time! When I rang up they was very rude and blunt! Not helpful and kept changing what was happening to our food! I ordered the a plain rap it was so spicy it was unreal!! Not impressed at all

As always the food in Nandos is so hot and tasty 10/10👍

We ate here in January, the food abd service was great but the restaurant was so cold it was uncomfortable

food was cold and took over an hour to come. staff were unenthusiastic and did not check in on us. my order came wrong. overall awful experience