Nando's in Peterborough

No idea why people are going there, food is terrible, the only positive is the lemon sauce, but the ladz have better and cheaper.

It's a Nandos. Clean and tidy. fast hot food

Another great Nando’s with views across to the stunning cathedral which looks glorious illuminated at night time.

We often visited Nando's and we felt the chicken in Peterborough was slightly undergrilled comparing to other branches. Otherwise, still a fair good restaurant to visit.

Dry chicken. staff need motivation

Excellent Nandos restaurant. To eat with the family. It is organized and its waiters are very polite.

Clean table front of customer, food on floor, no ketchup

Title: Disappointed with Slow Service at Nando's I recently visited Nando's and left feeling quite frustrated. I placed my order at 20:15, and despite the restaurant not being full or busy, I didn't receive my food until 20:55. That's a 40-minute wait for what should have been a quick meal! The staff's excuse for the delay was that I ordered a starter, which seemed like a flimsy justification. If anything, a starter should have been prepared quickly and served in a timely manner. By the time my food arrived, I was ready to leave the restaurant altogether. In hindsight, I should have just ordered online. This experience has made me rethink whether I'll return to Nando's anytime soon. I expect better service, especially when the place isn’t crowded. Disappointing!

Nandos Peterborough all staff is very lazy when driver goes there they said wait for 3 mnts and take half n hour it’s happened to me 4 times all idiots

I mean...Nando's is Nando's, you always know what to expect. But this particular branch needs some serious renovation. The booth seating is such a state - ripped leather and fabric upholstery, drawings on the walls. Every time we are seated in the booths I have to wipe the seats myself as it's always filthy - greasy stains and food crumbs that will definitely stain your clothing. If the areas visible to customers are presented in such a state, I wonder what's going on in the kitchen... The toilets are unkept and smelly. There are broken handles, never any toilet paper available - just generally dirty and unpleasant. Update: visited our local branch recently and was happy to see that they updated the booths - looks so much better. There's soft ice cream on tap - our little one was very happy! Unfortunately the seats are still greasy and there are crumbs on them. The toilets are still run down and dirty.

Ordered 2 chocolate cakes and ice cream waited 40 mins because the guy behind the counter was too busy chatting away instead of processing the order. Service is awful.

Great food despite the waiter sliding the coleslaw across the table from the serving tray and straight into my shopping bag & handbag. An apology would have been good, but he did bring a dustpan & brush for the floor whilst I emptied and cleaned up my shopping. No one came over to ask if we were enjoying our meal, which was so obvious as they asked the tables around us. We were polite, didn't cause a scene so slightly annoyed. I'm keen to nip these things in the bud but all the waiters looked like college guys and no sight of a more senior person so ate our food and left. These things happen, and from a customer service point of view, all that was needed was an apology. Just saying to hopefully help Nandos address these type of instances to keep all customers happy.

Table for 2. Was a bit run down the table. Odd layout.

Bro.. I wish Nandos had a bit more of a human touch.. Order by phone feels very depersonalized. Its not as if there arent enough people to take an order. Spent close to 15mins filling out card details. Would have finished ordering in 1 minute if an actual waiter was present.

Very nice , fresh food. Good service and location. Thanks ❤️

About 4 days ago we had 2 large chicken and 2 fries takeaway. It was for my family but after we finished the food everybody from the family suffered from diarrhoea and stomach ache. Chicken was not juicy enough and I doubt the food was not fresh. Till now the family is suffering from Diarrhoea. The food that we experienced was terrible .

Very average but expensive chicken.. Nothing special about the sauces. And the chicken is oven pre made..then thrown on the grill for 1 minute on high temperature to leave grill marks..the rice you can taste the plastic recipients where they came in before heated in the microwave. Only good thing about it is the people working there.

Awesome views of Sofia Well worth the trip up there

Just ordered a full platter from nandos peterborough. Only received plain chicken and no sauces whatsoever. I had ordered Medium but received plain white chicken!

Great service, me and my family were served by a man called edson who was super friendly and helped recommend food for my picky 10 year old.

Very quick service and tasty food. Would have been 5 stars if the order had been correct. 🤣 But this was rectified swiftly.

Not very clean. Every surface was sticky including the plates and cutlery. I mean the foods still good cause Nandos 😅 but it put me off a bit.

Place is a dive. Food was cold, half the stuff missing. What a sorry state of affairs.

Was good service and nice food. 👍

I personally think anyone who wants to visit Nando's should try everything only if you can manage the price. When I visited, I tried different dishes. The food is lovely. I just can't wait to visit again.

birthday meal just want to say thanks to the staff as always very good service

Food was excellent, and came very quickly. Toilets were in a poor state as per the 4 stars.

The food was the usual great quality you’d expect from Nando’s. The location is perfect, right in the cathedral square. We arrived (party of 2) at 8pm on a Friday night without a booking but, despite being very busy, they found a table for us. Service was great as were the staff.

Standard Nando's. Pleasant atmosphere in the centre of Peterborough town. Friendly staff, quick service and food perfectly cooked.

Felt rushed and unwelcome. Was advised upon walking in that they were closing in 40 minutes, and they were taking last orders. ordered within a few minutes. Then a group of people came in 20 minutes later and were seated and were still there when I left. Very poor experience, I usually have a fantastic experience at Nandos. Very disappointing

The food was lovely. However, I do feel it's overpriced for chicken. I am disappointed 😞 You get placed at a table, after waiting for 30 mins for a table. Even though upstairs was empty 🙄you have to go and get your own drinks, cutlery, and sauces. You even have to go up and order your food. The tables are way too close to each other, I felt like I was sitting with the other family. No privacy

Love coming here food is always great the staff are really nice and helpful and make you feel welcome definitely recommend this nandos absolutely love as does my wife whenever in Peterborough we always eat there love it

Decent enough. Regular Nandos. No better, no worse

The worse Nandos restaurant I've visited in many years, Services is so poor. Waited nearly over 45mins to be served and others served before me. Until the staff and service improve it will be bottom of list.

This place is very busy we had to wait 30min but it was worth the wait. The food was good and good service from the staff

Me and my partner has ordered meal from Nandos. First of all, ordr wasn't properly complete, part of the meal was missing. Beside i can summarise it in 3 points. 1. Is expensive. 2. Consider how expensive it is, meals are small. 3. Food is not tasty at all. That was first and last time when we took some food from Nandos.

Came here to have dinner and me and a friend paid separately to which the food came out separately, they mixed my order up and didn’t bring the correct thing. I had to ask them to clear the table after we had finished eating and we were just surrounded by rubbish, all while 3 staff members were just sat behind the counter not doing anything… I’ve had good experiences here but based on this alone I wouldn’t return

Good food as expected from Nandos. We had lunch on a Thursday afternoon and the place was packed. Friendly staff and good atmosphere. Chicken cooked perfectly.

The Nandos in Peterborough is a lovely restaurant that serves great chicken and I've always gone for the lemon and herb or plainish spices however recently I've tried their medium sauce and it hit the flavour right. I had a look at some of the reviews on here and heard people complaining it's bland. Sorry, that's on you because you decide how 'bland' you want it! It's in an ideal location easy to get to from the shopping centre and I love that I can collect my points so I can have a free dinner. It's a great place to go on a date and the quality of chicken is astounding. I would recommend coming here. You can order through the staff or do it yourself through the QR code or app. It's very straightforward but I do wish there was a feature where you can see how long the food will take but that's just me being picky.

Family place, friendly staff and good food.

Went to Peterborough Nandos yesterday, everything was exceptional, service from Mel, food was juicy and loved it even more when Mel was chatting to me about Spurs COYS

Nandos great as usual. Quick friendly service and good food, never disappoints. Don’t even mind the increased prices…

Me and my partner shared a boneless platter it was only the 2 of us and my partner has never been to Nando’s before. He got to experiment with different flavours of the sauces with the chicken. The chicken was juicy and nicely cooked. We had 4 different sides to have. Whiles my partner experimented. We got a seat right at the front near the window which was nice. Service wasn’t much. As you can use your phone to Order, so don’t have much to do with the service. It was busy and the atmosphere at the time was good.

Delicious food and amazing service, would definitely return!

First and last time I'll visit nandos peterborough I've never been in a food restaurant so unclean the light fittings. The pictures and the floor had more food on it then the plate on the table.and the food was warm what a waist of £45 I've spent won't be coming back..... maybe the company need to invest in cleaners or cleaning products.

We asked of we could sit at the front , the guy wasn't happy as he was taking us to the back. No idea why we were being taken to the back when the front had lots of space. Anyway ,then, there was a guy eating his packed lunch next to us, thought that was odd . Staff seen him and overlooked it. Finally my husband and I have been unwell since we came home. It's the only think we have both eaten the same. Very disappointing. It's usually a lovely place to go. This time it wasn't!

A nice atmosphere, friendly staff.

Ordered a pretty ridiculously expensive meal from the place, pita chicken (garlic bbq) and peri-chips. The price is ridiculous and the food was bland, like the chicken wasn't seasoned at all and the saucing didn't exist apart from a little pool at one corner of the pita, biting into the pita with the chicken was a sad experience, even more so when its priced as it is. The peri-chips were nice but the price for the amount you get, a little box for £4.50, I could make my own for 1/3 the price of that and just be as good. I wanted it to be good, but It just left me with a bad taste in my mouth.

Muy rico este Nandos tenia especial buen sabor y muy bien servido, se sintió el esmero!!

Fast service, friendly staff, clean & tidy

So, this was my first trip to a Nando's. Felt the online ordering from the table was a bit strange, but the overall service and atmosphere was good. Food was lovely and not over priced. I'm sure I'll be visiting a Nando's again in the future.

Want to be mistreated come here

I waited half an hour for what turned outa burned take away. My firs and last visit to this place.

Food was good, staff were friendly and polite.

Peterborough is the second worse place to live in the UK, and it has Nandos on the same level... There is always something wrong with the food and usually its just flavourless and dry, which is opposite of what nandos should have been....

Took my daughter out for her 12th birthday and informed the server about her food allergies. My child had an allergic reaction within minutes of eating and we had to leave without finishing our food and we also did not pack the uneaten food since we needed to go to the hospital. Nandos offered us cake which my child would not be able to eat anyway as she is allergic to wheat which l declined . The manager took my name and number and noone has even contacted to see how we got on. Nothing was even said to show compassion. Not even, l hope your child will be okay. Very disappointed as we have always thought this was a safe place to eat.

It’s Nando’s, decent enough food however This restaurant seems to lack any atmosphere

This Nandos is a bit of a miss....looks dated, chairs/tables etc could do with a re-fresh. Find it's always a little dirty? Food is the usual Nandos level of things. Handy as it's a good location in town but prefer the Huntingdon branch as it's nicer.

great atmosphere food and service overall one of the best Nando's i have ever been too

Great service, always friend delicious fiod

Good delivery. Food was really hot when it arrived..it tastes good. But overall nando's quality may have fallen and price increaeed but this could well be temporary effects of frequent and long lockdowns. The best part is fino pitta is back...

Love a nando's, rare date with the husband and we had a meal voucher for Christmas. All staff super friendly. Food was amazing as always. Medium butterfly chicken, peri salted chips and garlic bread 🤤 halloumi sticks for starters.

Manager couldn't figure out how to use a one4all voucher and was unfriendly so went to 5 guys used voucher there and had a great meal instead

Wait 30 mins to get a seat and after ordering waited 1 hour for the food. People who arrived after us were served before us. Could it be because I was not caucasian? Manager should be ashamed as he walked by and saw how long we were waiting. I then even asked when the food would come and then they forgot to add chips

Right now sitting here it's been an hour almost they didn't even served us telling us we are next worst experience here! Wont come here again...!

On arrival we were told there would be a 20-25 minute wait, they took our details and were sent away to wait and was told we would be messaged when our table was ready. Looking into the restaurant we could see 5 empty tables, 3 of which had not been cleared away yet. In the end we waited 33 minutes for a message to say our table was ready. When we finally got sat at the table we ended up waiting for almost 45 minutes for food. The food was average for a Nando’s meal. Aswell as being brought the wrong side dish to my order (chips not peri chips. Not a massive issue as they then brought me peri salt). On arrival I also visited the toilet to find two of the stalls had issues with their toilet paper holder.

Was perfect, staff polite and courteous especially Daires who was funny and very helpful, probably the best manager I have met, we will deffo go back to this Nandos...

Beautiful scene and excellent service from the entrance to the exit.

Dirty glasses and hair in my food, although they did provide replacement without complaint. Forgot parts of the order and had to be reminded, unorganised.

It's ok. So many better places to eat in Peterborough.

Rubbish service, table of 4 one person ordered first but got food after all ares were eaten and had to eat while we were waiting, no urgency in sorting out.

Food was delicious and the source was even better🤣

Thank you Valter for the amazing service

This nandos use to be brilliant and Was for years proper nandos sauce But now I wonder if new management or something has taken over the sauce isn't the same it's more close to a red colour Instead of the iconic orange the prices have increased and the rice doesn't taste like it use to tastes like microwave rice Sad to see use to be brilliant

Very very very long time! Not happy.....all time problem Sorry my customers all order cancel ❌!

This is 3rd time im writing you. Im getting really frustrated about this customer service. Can’t believe that no one got in touch for almost 2 weeks. Went to celebrate mrs birthday and ordered our food. Had free red chilli so we thought Nando’s. We...

They giving you a table, but in 15-20min no one came to take a order.

Do not go to this Nando’s worst Nando’s experience ever this place needs better trained staff and needs better management. Staff are rude and have Attitude not smiley or friendly they look miserable and they slam plates etc on your table.paid for another drink through the app they said they didn’t receive it there end and when I showed them them the receipt they showed no sympathy what’s so ever overall this restaurant needs more friendly staff and better customer service.

Very good service,absolutely amazing food loved the vibe the workers gave amazing place would definitely come again,love it!

Amazing!!really enjoyed our dinner last night. I ordered veggie wrap and didn’t even miss the meat. Just delicious

Very quick service and delicious food as usual

Well… first time we’ve been here since covid. Used to come regularly and always had a good meal but tonight the standard fell really short. Firstly, the guy who sat us down looked like he couldn’t be bothered, no smile, no greeting, didn’t even wait...

What a joke. Two so called "chicken burger" some cheap roll, untoasted, obviously frozen, unseasoned -cooked?- chicken, half an inch slice of tomato, some rotten salad leaf, fries and a drink for two £25. Staff and the ice machine was good. Proper embarrassment. Wonder how this place is not completely empty. Yuck. Never again

Absolutely superb service from start to finish.. All of our food arrived quickly, well cooked and tasted amazing!! Couldnt praise nandos Peterborough enough... Other eateries could learn a lot from these guys! Keep up the good work.. Ian and kayleigh

The portions were too small for the amount each items costs,it was incredibly cold barring in mind we sat inside. The kitchen were blasting music and dancing which was visible to all the customers. Wasn’t expecting that I need to get my own forks,knives and tissues. Would not go again, DO NOT RECOMMEND!

Nice environment, decent menu, tasty food though bland can be topped with extra sauces. They have gluten free items

I love having family dinner outside of the restaurant, the view is great! Nice place to eat.

Nice atmosphere, friendly staff

Very quick service and very good food. Also, shout out to Jack who was very polite and friendly. Would go again.

Struggled with Internet connection. Would be better to have menus then having to order on the internet

Good food, clean but disappointed with one of table staff. Rude and defensive

Waiting hours way too long. Food was great

Food was spot on, just a shame about the family that sat next to my table, they were quite large people and they had to squeeze between mine and their table. Unfortunately had to keep moving my food evertime one of them got up otherwise I would of had their back side dunked in my food. 🤢🤮

The foods good sometimes, but other times it’s not. I tend to order the same thing, so it gives anxiety not knowing if it’s going to be good or not. Crazy for a company like Nando’s. Get your act together and deliver consistently good food every time please? Thanks

We love this restaurant and have been many many times over the last few years. Food and service is always great. The last two times however ……. We have been sat the back of the restaurant and it’s literally like a staff room completely full of Nando’s staff. Meetings, chatting, hugging. All in the actual restraunt area. Deliver drivers constantly in and out. Tonight staff even went out the back and was smoking with the rear door and rear door to restaurant open !! I had to tell them to shut it as my two kids were asking what the awful smell of smoke was ! What annoys me most is the upstairs area never seems to be used so could be a staff area if that’s whats required. I know Nando’s would not want this, therefore I had to leave a review. I’m more than happy to discuss this with the manager if they wanted to.

Worst Nando's experience in Peterborough. I live in Leicester and never had to wait more than 1 hour to get a table in Leicester. Very poor management and service in Peterborough. Told us '' Due to staff issues we can't get a table and waiting for the food will be more than usual time''. I work in hospitality industry and never heard such a excuses in restaurants. ''Never again Peterborough Nando's'' You have ruined our Saturday night out!!!

Why don't you take booking for large groups if you can't be bother to offer a table? Very bad management and service. No customer service! where would you go for 1hr 40 min unplanned in Peterborough because Nando's is short of staff and can not...

Very disappointed with management. Called in the afternoon to book a table for 8 as it was big group. But been told no booking needed, just turn up. When arrived there was no tables and waiting was over 1hr 30 min. We had small children with us so requested to wait upstairs but manager didn't allow us to wait inside. We travelled 20 miles for our meal at Nando's and they let us down 2nd time. Despite calling in advance and requesting table wasn't available. Shame on management!

Was ok, services was nice and quick.

Good food but service was a bit slow, waited ages for drinks and then food.