NAN in South Tyneside

45 minutes late and food was barely luke warm

Food terrible never used to be like this

Shocking experience tonight with Nana Francas. I’ve ordered from Nana Francas quite a few times and never had an issue. Placed my order on their website and paid like I normally do just before 6:30 to collect for 7:00. Arrived just before 7 to absolute chaos. Waited for 35 minutes and still no sign of food or when it would be ready. Wound up leaving and now £20 out of pocket. Shocking service. We weren’t the only ones waiting well over half an hour either. There were that many people in the takeaway waiting for their food you couldn’t fit anymore people in if you tried! If the takeaway is so busy I don’t understand why they continue taking peoples orders. This has put us off ordering from here again which is a shame as we love Nana Francas/Italian kitchen and have been going for years.

Awful service order pre booked for delivery at 6.30, after ringing at 7 to be told it was next out for delivery it eventually arrived at 7.55 this is the second disappointing & awful service we had an hours wait with the last order will not be ordering againn

It was disgusting winter be ordering again

Our first take away Sunday lunch....absolutely delicious! I had lamb my partner belly pork.....hot beautiful presention and spot on time, gluten free not a problem, definitely use again

Love this place BUT our last few orders have not been great as the pizzas have been over cooked. The delivery service is not great. We have waited over half an hour or more for deliveries. For the prices now being charged it’s not great. Disappointing to say the least.

friendly, helpful and great food.

Food was hot and tasted excellent.

easy to order lovely food great service

Been coming here for years but was really disappointed with the food we ordered ,the garlic bread was covered in green garlic we couldn't even eat it as it was swimming in a pool of garlic they have changed there lovely thick cut chips to thin tasteless ones too. The kids carbonara was a rip off nearly £6 for the smallest portion I've ever seen my 3yr old was still hungry after eating it. Probably won't go back now. What a shame as it used to be lovrly and 5 star rating.

Just had the Sunday dinner menu on the first weekend of it starting. It was very nicely presented, tasted amazing, portion size was excellent 👌.

used to order in lock down but thought I'd try again beef delish and all the trimmings best take out dinner I've had

Best tasting pizza in sunderland, but always got a soggy base.

The food was lovely. We will be ordering again.

ist time great service polite driver great service i'll be back

Been coming to Nana Franca for years, ordered food last night and apparently they've changed the way food is being made. Got a few different pasta meals and 2 different garlic breads. Both garlic breads were covered in green garnish, really spoilt them. They've been told to do this, people should know the food is being made completely different to the way it used too. We ended up throwing the garlic bread away it's disgusting. One of the pasta meals had pepperoni in too, even the pepperoni has changed. It's now served in little chunks and tastes completely different to what it used too. We won't be coming back, shame as the food used to be really good.

First time I’ve used them, amazing. Definitely recommend

lovely guy on the phone, very accommodating and unreal food. thank you

We really enjoyed the food we ordered. Good portions of pasta with lots of flavour. Our order was delivered hot and on time. Would definitely recommend.

Great delivery guy. Great food. Would’nt go anywhere else

Extremely disappointed tonight with my lasagne. Very small portion and like warm!

Serving dry stale fries, clearly reheated. Please don’t serve customers old food.

First time ordering. Garlic bread was all garlic salt. Warmed up, was disgusting, nothing like restaurant. £6 in the bin. Never again. 🙄

Always order pizza or pasta as you just can't go wrong, tonight I ordered a chicken and king prawn dish and salmon carbonara and I have to say it was absolutely fantastic, better than some restaurants for half the price!! Rang the shop to pass on my comments to the staff and the mad I spoke to was pleasantly surprised, you shouldn't be the food is superb. Thank you.

Incredible as per, high quality for a take away pizza place

Normally pretty good pizza and back in the day it was always on time. Pre-ordered today at 5:15 for 7:15 delivery. Waited until 8pm and phoned them. Pizza had not left the shop yet. It arrived about 8:15, strong cold, overbaked and pretty unappetizing. Garlic bread with cheese and jalapeños was SWIMMING in grease like the cheese had been sat there for ages. Not impressed. This is supposed to be on the more artisanal end of the pizza market. Won’t be ordering from here again!

Amazing pizzas everytime. Really friendly staff always time to chat x

Loverly all round food, never had any complaints nice and tasty food 👍

The pizza 🍕 😋 really tasty. Plus the pasta is great aswell....

Loverly food and good service 👌 😋

This is my usual go to place for a treat - yesterday being mother's day. I ordered several hours in advance (lasagne and pizza). Unfortunately, the food arrived room temp, with the lasagne pasta sheets being rubbery and as if they'd been burnt in a microwave. Pizza is normally divine, but with it arriving room temp and not a lot of cheese - I had one piece. Might try again in the future, not sure if yesterday was an off day?

Foods always unreal high quality and loads of flavour. Triple cooked chips to die for

order late, tried to ring restaurant at 2130 no answer, then only got through via just eat app, overall food nice and warm full of flavour, only thing as a let down was the delivery unfortunately, hasn't put me off though

Great food. Service could be better

1st time ordering and it was absolutely beautiful and piping hot. Will definitely be back.

You want great restaurant quality food to take away, you come here, no substitutions.

burnt pizza base, had to pick topping off pizza to at least eat something not eaten all day, garlic was smashed in the tub in the carrier

Order for here very regularly however this is the second time we’ve been disappointed. Pizza base was not cooked properly and very doughy in the centre. Standards seem to have slipped which is so disappointing as it used to be fantastic

Order came quickly lovely and hot and good quality really tasty pizza

The food was amazing . The best pizzas we have ever had.

Food good but waited ages for it they seemed to be more interested getting takeaways done

Food is unbelievable. A little pricey. Can sit in at Italian kitchen for same price

Went to the wrong door left on step and food was freezing, third time in a row I have ordered from here and there’s been a massive issue

Food was beautiful Arrabbiata was delicious

By far the best takeaway pizza in Sunderland

It has not arrived. One and a half hours after I placed the order!!!!

First time ordering from here. Ordered lasagne, garlic bread, chips and margarita pizza. Was OK and fair value for money but lasagne and garlic bread was very salty. Not sure whether we'll go back.

Lasagne and pizza are delicious and will definitely be back for more 😋

Pizza came on time but it was fairly cold. I had to re heat it in the oven . It was ok but definitely not as good as it used to be .

First time we've had pasta from here and it was fantastic, I will definitely be coming back for more

First time ordering from here and our food was amazing. Definitely recommend we will order from here again.

Horrendous 2 hours and still waiting phoned up and now they won't answer the phone so no food and no further forward

Amazing food and great gluten free options!

First time ordering delivery from here, food was tremendous and would say restaurant quality, also arrived on time and was piping hot, really enjoyed and wouldn’t hesitate to use again,

Sheer perfection! Too expensive to be our regular take away, but fabulous as a treat.

First time ordering. The delivery driver had let the pizza box tilt, so the bolognese pizza topping had slid off to the side of the box. Very annoyed. The lid had also come off the tub of pasta and had to be scooped out of the plastic carrier bag. The food looked good, home made chips were amazing and garlic bread nice. Pity the kid who delivered it spoilt it.

Used to rate this place but has gone downhill recently. The staff on the serving desk don't seem to know what they are doing sometimes and the food just isn't as good as it was. Got a couple of pizzas with chips a couple of weeks ago and the chips were black. They must have known this before putting them in the box.

Ordered from here on Sunday and the pizza came all mushed up and squashed in the box - it wasn’t really eatable, and we therefore called and spoke with Ben who was very helpful and credited £10 for the food and the delivery. We then called today to order using the credit and had a very rude member of staff on the phone. Laughing whilst speaking with her manager and being very rude speaking about my partner (forgetting she didn’t mute the phone). After already being on the phone for 20 minutes, I then took the phone and asked to speak with the manager who again was very rude laughing whilst speaking with me. Will not be ordering from here again. Nice food but very poor customer service.

We’ve ordered takeaway twice now - first time it arrived over 30mins late but with a complementary dessert to apologise. We can’t ask anymore and put it down to being a one off. Tonight we’ve ordered and again it was almost 30mins late but this time with no acknowledgment of that. Food is lovely when you get it but not a great record on stated delivery times !

Excellent carry out as usual. Food great at a great price

Food was ok ….. but £14.00 for chicken and veg that does not inc any type of potato 😳🤨🥴

Great place for any occasion wether take out or eat in (italian kitchen, which has a connection with nana franca). Would highly reccomend 5*

Absolutely fantastic every time. Piping hot, fresh, delicious food. Great value for money. Highly recommended

Really enjoyed the food... I would Definitely buy again.

The pizza I ordered made me ill. It was clearly pepared in a hurry. The base was about 2 inches thick, the topping consisted of lumps of fat instead of ham and massive pieces of onion which they could not be bothered to cut. I managed to eat half of it although the lumps of cheese nearly choked me. To top it all, I was ill during the night with it and threw it up. I suspect the ingredients were out of date. Needless to say I will be never be ordering from there again.

Lovely Pizzas and very friendly staff

Exceptional food, restaurant quality 👌

Terrible service ordered at 7:15 didn't come until 8:55 food was cold aswell 😡

Fantastic food. Will definitely be back.

Restaurant quality food to take out. Crab ravioli is lovely and plenty of it. I would recommend.

Another fantastic meal as always 10 out of 10 .🍕🍝.

Love it here. Always a fab meal. Whether collection or delivery always piping hot. Love both their pizza and pasta, tastes just like restaurant quality. Their Sunday lunches are nice too. Here's a few pics from different visits 😋

Good prices, friendly staff and Great food!

Had a take away last night food was amazing. We will certainly be back

Best Italian takeaway in Sunderland. Friendly staff and tasty food!

If you're a local you'll know that this is the takeaway arm of the excellent Italian Kitchen restaurant with the same high quality Italian food and Sunday lunches on offer. A cut above any other Italian takeaway in the city for food quality and fast, friendly service. If you've yet to give it a go then you definitely should.

Found this place when we were looking for takeaway Sunday lunches. Amazing Sunday lunch and delicious pizzas. The shop is very clean and the staff great. Would highly recommend!

Food is unbelievable! Always on time and so clean. Staff are so lovely and friendly too. Definitely one of my favourite places for Italian food! Highly recommend!!

One of the best takeaways in Sunderland

Great takeaway great food, love the vegetarian lasagne, would be good if a few more vegetarian choices

One of the best pizza shops I’ve been in. Very clean environment, friendly staff and Very tasty pizzas. 5*

Ordered 4 pizzas and unfortunately one of the pizzas delivered was the wrong one. Normally not a big deal but no-one in the house likes seafood pizza. I called Nana Franca's, they apologised for the mistake and within 15 minutes I had a piping hot replacement pizza in my hand. Although the restaurant made the mistake, they were great in rectifying it. It is hard to find good service like that these days. Nice pizza, friendly delivery drivers and great customer service. I will definitely be ordering from here again.

Best Italian take away on this planet.. Highly recommended

Bemused ! thought i would try here for a change ,phoned up to order a pizza and asked for a 12 " half n half to be told they do not do half and half in 12" only 16 " when question why not in 12" was told thats just how it is , did not order and wont use again

Absolutely fantastic pizza. Been to the restaurant a few times (Italian kitchen) and the pizza is exactly the same. Tasty and not stodgy like normal pizza shops.

Massive portions. Little expensive but the best lasagne! Lovely pizzas too! Go here every month or so ...100% recommended. Happy hour lasagne too 🍽👍❤

Fabulous Italian takeaway with extensive and delicious menu. Highly recommended

Worst chips I’ve ever had, clearly McCain oven chips, fried then reheated at a later time, rank. Pizza was bang average, pineapple not fresh, nor the ham. Wouldn’t recommend unless you’re after some average food.

Have just had the best chicken we've ever tasted fantastic quality and value for money

My first visit to Nana"s at tea time and I was not disappointed. Restaurant quality food to eat at home. Class!

My wife and I both had pizza.Beautifully made and extremely tasty

Absolutely amazing food - My new favourite takeaway.

Lovely pizza and love the carbonara.Deluvery is quick and very polite & lovely staff.

My favourite pizza takeaway now. Cannot fault it, has happy hour too.

restaurant standard food. Lasagne is the best I have tasted.

Worsed pizza ive ever had pizza dry will not recmend to eny one if the pizza was burnt it would have tasted better as least it would taste of somethink do not go this was my first and last time from geting pizza from hear

Like eating in a restaurant at home! Love the food and the staff.

Very busy take away with excellent food

Considering this is a pizza priced similar to Dominoes, I was hoping it would be as good. Sadly it's not.