NAMMUR Express in Brent

I had a terrible experience at this Nando’s at Wembley Park. The restaurant was completely unprepared for the number of customers, and the staff were clearly overwhelmed. They were running around, visibly stressed, trying to fix missing or incorrect orders, drinks that never arrived, and ridiculously long delays. Ordering was a nightmare. Only one till was working, and the person using it had no idea what they were doing. The queue was almost out the door, and it took me 30 minutes just to place my order. Several people ahead of me gave up and left to eat elsewhere. When the food finally arrived, it was completely disorganised. My friend’s meal came 10 minutes before mine, so he was already finished by the time I got my main course. Then, 15 minutes after my main arrived, my starter finally showed up. The worst part? I found a wooden toothpick (presumably from olives) inside my Fino Pitta, mixed in with the chicken. I usually enjoy Nando’s, but this visit was beyond disappointing. Chaos, terrible service, and a food safety issue—definitely won’t be coming back to this branch anytime soon.

Unfortunately, the hygiene there is not good.

Scam restaurant. Service is a joke, don’t waste your money here. Ate in the restaurant once and wasn’t worth giving them another go. Food is stale and old, and service in person is as dismal as it is online. Will not lose money here again. Forfeited 12 quid due to these guys running so late I wouldn’t be home for the food (1.5hr!)

Serving great pizzas around the clock. Preparing hot pizzas at 4am.

The mocha I ordered tasted bitter and had no froth, not worth the £4.75 I paid. Could have made a better one at home.