Nafees Bakers And Sweets in Birmingham

Disappointed with the customer service. Told the staff member to fill up my mithai box with gulab jamun and to avoid the barfi. Didn't listen and filled it up with barfi anyway. Looked like the most boring box of mithai all black and white. Not nice to gift someone. It felt very rushed, felt like he packed the box in minutes and just wanted to get on with the next order, because it was busy. Wasn't a nice experience. They need to work on customer service and communication and how to keep their customers happy by listening to what the customer wants and not doing what they want to do.

Really nice cake was yum and I liked it my little kid Zainab ate it all all cream around her mouth it was delicious

22/08/22 I went in today and picked up 4 rasmalai containers. When carrying them I accidentally dropped one container. As a polite customer, I asked for tissue and wiped up the mess. When going to pay, they still charged me for the one I accidentally broke and were very rude and abrupt about it. Their response was 'what am I going to do with it,' as a regular customer I thought I was owed more courtesy and respect. It was an accidental mistake that I was very apologetic about. I will not be going back as I was not happy with the service I was provided.

It was my daughters 5th birthday, ordered and paid the same day over the phone, my husband went to pick the cake up 5 days later he was made to wait around for 30 minutes because according to the staff the cake had not been paid for!! Absolute joke, not sure what The Nafees staff are playing at, but seriously my daughter who’s birthday it was was quite upset, her name on the cake was spelt wrong!! The message was done in chocolate icing instead of Pink as I had requested! The fresh fruit around the edges of the cake is supposed to be fresh fruit but in fact was tinned fruit, that did not even look very appealing! Lucky for Nafees it was not me that went to collect the cake as trust me I would not have taken this cake, and demanded a full refund!!! Why is it that a decent food place opens runs and becomes very popular and after a few years the quality goes down the toilet, is it because the money starts coming in and the quality and service goes down the hole??!!! Total let down from me and loss of custom too!!! Nafees bakery’s you should be ashamed of yourselves upset my 5 year old on her birthday!! Disgrace!

Trajeron rollos de kebab, se encontró que tenían un pequeño trozo de cuerda dentro de uno de ellos, ahora me desaniman por completo, ¿qué tipo de ambiente solían hacer que contengan cuerda dentro de un rollo de kebab? Nunca iré allí de nuevo.

I only wanted a couple of sweets. They looked at me like I had 2 heads. They totally ignored me at first as other Asian people were in the shop so they were served first

Lay out of the shop is decent. Parking is not easily available in the evening or weekend. So you may have to park far in the side streets. Their Rasmalai (cheese curd desert) is the best I had. Also bought Rasgulla that was good too. Sweets at Nafees are next level. The nearest competitor would be Mushtaq sweets.

Like the place, good quality mithai sweets. Chaat and other asian savouries. Food is little bit on the expensive side however due massive advertisement budget on TV and print media probably.

Absolutely amazing fresh sweets each and everytime. Must say Mr Sabar from Luton always excellent quality and standards. Perfect for parties and weddings. Many assortments of fresh cakes bisuits and pastries and all the various sweets. Absolutely 100%

Super delicious. We bought a fresh cream cake with fruit toppings birthday , which was awesome. Light fluffy and truly fresh

I bought sweets from Nafees when my baby boy was born last year and everyone loved them and asked many times where we had bought them from. Then this year my baby boy turned 1 and we needed a cake. We looked at many different bakeries but the prices were ridiculously high. So I decided to try Nafees and they had a huge selection of cakes and all were reasonably priced. I bought mine for only £28 and it was more than enough for 20 people we even had leftovers. The dairy cream cakes are amazing. It was easy to order them, I called and payed for the cake through the phone and on his birthday we just went to pick it up. The whole process of ordering took about 10 minutes and the cake came out better than I thought. Very please with the service and also I have been inside the bakery as well, clean bakery, nice workers, and the displays are beautiful, very colorful shop.

If like sweet stuff, like us, then you won't be disappointed. Freshly made asian sweets....what else can one say. Have been using this place since it open.

Of supreme quality ... If you want the best then Nafees @ Birmingham is the one, Highly recommended...

Nafees came just in time to Birmingham I'd say.. Got the mitai from here wen my daughter was born.. Pink boxes beautifully gift wrapped... Their food delish... Especially their savoury snacks... Been 3 eids now always get my eid cake from here to give to family and friends... Yes they are a little pricey... But so what? If the food is this good I'd pay it anytime...

I have visited the place numerous times and they are a little on the expensive side compared to the local competition such as Mushtaqs, Bilals or Kingdom. Their mitthai's (asian sweets) are always of high quality. I recommend their Kalakand barfi. Just try it.