My Lounge in Crawley

Came here with priority pass. This lounge is slightly small, but has solid food options and is quiet.

Do not book. We paid full price for this lounge but when my wife arrived all the comfortable seats had reserved signs. When I asked the staff about it they said they were reserved for larger groups. We had to sit on plastic chairs that were probably less comfortable than the normal airport chairs.

Quiet room, very friendly staff and quite comfortable facilities. The only negative point was the food, which was rather scarce. Soft drinks and cider/beer are on tap so you can pour them yourself. In addition to relaxation areas, it has a Playstation 5, table football and Arcade games. The views are not of the landing strip but of the aircraft parking platform.

The lounge is fine not the best food varieties are not much and the ones who are working at the the lounge door are very rude, not smiling at all not welcoming and extremely slow!!

The lounges at Gatwick are running a scam. They sell you 3 hours but its impossible to use 3 hours as they only let you in 3 hours before your take off time. If you want to make your flight you have to leave the lounge at least 45 min before take off to be at the gate at boarding time. At most you can only use 02:15. If they sell me 3 hours i want my 3 hours. Its none of their business when my flight departs. SCAMMERS

With a half empty lounge they told me, I have wait 1/2h without an good explanation why.

Rubbish. Not a meal to be seen and a rip off. Pork/vege stew and rice or jacket and beans, tiny rocky toad cubes the only sweet, stale vorn chips and tied dips, sad little bowls of salad. Rubbish. Miserable staff

How is possible that in an airport like gatwick so big and always busy a lounge closes at 8 pm and they do not allow you in after 7.30 pm …… shocking!!!! Actually i do not understand what answer is that: there is nothing to investigate as it happens today as well…. At 7.30pm they refused to let me in because they are closing at 8 but removing food and drink and 7.30.

If you wear a tracksuit and drink lots of beer then this is the place for you

Great lounge with delicious food

All comfy seats are reserved for the duration of your visit, not enough areas to charge devices, very small lounge and poor quality food and drinks

Firstly, very hard working, welcoming staff. Couldn't fault them. The amount of food and drink was great. I was only disappointed with the "mcmuffins" as they weren't toasted, they were dry and uncooked. Also, the arcade table was broken. But I'd book again.

Only soft drinks available have sweeteners, explained an allergy and staff shrugged and said take it or leave it. Waste of money and spoiled my experience completely

Even though there was half an hour left before closing, they didn't let us in Grumpy, rude staff not suitable for welcoming a lounge.

Food stone cold , poor selection no toaster for breakfast no bread just dry cold muffins that you can’t toast Omelette was like leather and stone cold Pancake machine out of order When mentioned staff that food needs to be replenished as stone cold , was looked at in disgust and didn’t answer she just walked away Won’t ever return the worst lounge by far !

This lounge has been my least favorite - at 10/11 am on a weekday and they only had a nacho and baked potato bar. It was nice that you didn't need a reservation like a lot of the other South Terminal lounges. It was free for me; however, my partner who has a different credit card with Priority Pass was unknowingly charged £25. I'd have been annoyed if I paid £25 for a baked potato or cold nachos with "cheez". The self serve drinks/cocktails were nice. The outdoor terrace is cool but unfortunately it was raining. If you're used to Delta or Amex lounges you're in for a bit of a shock.

Very well put together lounge - definitely one of the better ones we've used: Nice relaxing background music Comfortable furniture Stylish decor Unique food offering with make-your-own nachos or breakfast muffin ; gin station. Not very busy

Food was very disappointing & limited (pancake maker was broken) for the price. Drinks were good and atmosphere was relaxing,

Food and self serve alcohol .. could pay for itself

This is a must!! Waiting for the flight was made easy! I recommend it!!

Excellent attention from Rodel, very good person. Very friendly and attentive

Food was a little limited- but there was vegetarian options. The drinks are self serve including alcohol. Very quiet, very chilled, the perfect pre-flight at a very reasonable price. Rodel - what a babe. Excellent customer service they should be proud to have on board.

Beautiful chilled place. Radel was very attentive. Great customer service!

Rodil was very helpful and friendly x

Rodel was lovely and cheerful and helpful

Love the service and atmosphere here. Well organized and Very comfortable couches. It also has smoking zone. Rodel did a great job.

Shocking lounge! I booked this for my parents and what a disappointment. We’ve booked several lounge in the past as we are all regular travellers, and this was by far the worst. My parents had special assistance so needed a wheelchair. When taken to the lounge they were turned away, and told the had to come back 3 hours before flight. They were actually there at the booked time slot! Once in the lounge they had limited food with hardly anything left and no options other than potatoes and rice. The food was cold, and no desserts left! This is not a cheap lounge and I’m very upset that no-one was willing to help them. Will not be using again

Rodel was amazing, we were impressed with his positive can do attitude and how helpful and efficient he was. He made our stay here great and worth while.

Food was just shocking . You really are paying for the drinks that are help yourself. Staff are busy and clear regularly , big que out the door. You can do better .

Nachos was a good choice. There's no bread. Drinks selection is good. There's basic wines, DIY spirits & mixed, coffee, soda, tea. Jacket potato. Enough personal space. Nice outside view of the airport. Much better than waiting in the common areas. Worth the £24 I paid for about 2 hours of a good start to a holiday. Jack at the entrance was very helpful and congenial.

Unfortunately the worst lounge i have even been to. Very small selection of food- jacket potatoes, nachos, pancakes and Indian version of rice. Very dissapointing. Nice staff but not enough of space to relax. Toilets unfortunately very dirty. Won't recommend.

AWFUL AWFUL AWFUL! We were 2nd in the queue at opening time and the breakfast muffins were still frozen! Cold or barely luke warm cooked breakfast, rock hard fruit, stale pastries! Avoid if you value your health as you'll end up with upset stomach.

Great customer service by Rodel! Absolutely made all of our mornings, very friendly and attentive

Rodel served me and he was very good

Very relaxed & quiet. Rodel who works there is such a lively cheery man. Unfortunately they ran out of white wine which I found hard to believe.

Rodel was very happy and friendly and helpful!

Rodel was an excellent server very happy nothing was to much trouble only let down were the toilets as the cleaner was sick but overall excellent

Incredible that there is finally an area to smoke once through security. Really lovely terrace and one of the staff members (Rodel) was incredibly helpful and polite. Clearly I wasn't able to pour a beer properly so he stepped in to help. He's an asset to the team

Alright food. Handy location. That’s the good news. The state of the seats and decor needs updating drastically. Not really worth the money compared to other lounges. Asked to be moved twice as the place was so grubby ended up cleaning the tables and leather seats down ourselves and we were there at 4am ish so it wasn’t like the mess was made by others. Stay clear unless you have discount vouchers.

Great service, food and experience. Recommended

Rubbish selection of food, also looked a bit tired. Rice with bean chilli or pulled pork. Wow.... 1 dessert choice. Poor. Drinks OK. Also v busy usual excuses for the reason... delays have kept it full. Expensive and poor

Food was, well wasn’t there. I haven’t seen a lounge with so limited food options. Salads, jacket potato and rice with beans flavours, nachos and pancakes is all you can expect. Pancake machine is kept in the middle causing waiting in queue.

Very nice lounge. Especially RODEL, he was such a help, friendly & smiling 😁 He makes long trips better to start with great customer service & care 🌟

Have to say very pleased after being turned away from No 1 Lounges and Club Aspire not accepting Dragon Pass unless you pre book. It’s was busy but didn’t feel crazy like some lounges can. Got a seat. The food wasn’t terrible and a good range of drinks. Has a smoking area. The staff were really friendly and cleared away pretty quickly. I travel the world a lot and have been to some truly awful lounges. This one was one of the better ones. Visited on a Sunday afternoon so might be different at busier times.

Rodel was very good and friendly.

Great price for comfort and food and drink before your flight. Staff are lovely especially Rodel who is an absolute gem.

30 minutes wait for an empty lounge

Don’t ever go here. A man threw up on myself and the floor, staff members did nothing to clear it up and people were walking through it and when I complained they did nothing to resolve the situation. Disgusting, waste of money.

Food was limited but good selection of alcoholic beverages Rodel is the man.

Food could have been better. Burger patty and bun both quite hard. Decent ambience and good view of the apron.

The helper Rodel was so good and happy making sure everyone was satisfied with their MyLounge experience.

Probably the worst airport lounge I've ever been to. Basically the only food offered is baked potatoes, rice and chilli and everything is just generally pretty awful. Toilets aren't very clean either. Definitely avoid

Love the smoking area, food, staff and everything. Rodil was fantastic

Staff very kind and communicative, nothing is too much. Lovely choice of food and drink in a calm and relaxing environment. Perfect for me as a neurodiverse person that struggles with airports.

Bizarre at the high rating of this lounge. In all of the lounges I’ve visited, this is easily the worst. They overbook and it’s therefore was very overcrowded. All of the comfort seating is reserved, but this isn’t explained when you book online clearly. The food was terrible, the coffee was instant machine made. The kids area is immediately adjacent to the area where those who haven’t reserved are likely to find seating, and you’ll therefore find the chorus of children screaming accompanying your dismal experience. I can honestly say you will have a far more comfortable and enjoyable experience going to a restaurant in the main airport area.

We had an enjoyable time at “My Lounge” while waiting for our flight to Norway. Rodel did a great job keeping our area clean and kept us smiling while we were there.

Cozy place. Polite and helpful attendants.

My Lounge was the best one I have visited so far......pleasant staff, not over crowded, clean and you can pour your own drinks....loved it!

Loved it - so much better than No 1 lounge! I liked the self service alcohol idea and the hot food on that day was actually my favourite dish! The only slight criticism was a lack of desserts, the only choice either pancakes or rocky road pieces...

Rodel is a great member of staff. The lounge itself is also fantastic.

A very quiet space to chill and enjoy a drink and snacks before the next stage of our late summer break.

My lounge is a quiet and relaxing environment you can eat and drink as much as you want within your 3 hour stay, so you can take your time. The staff are friendly and helpful... Rodil, is very warm and friendly, he made the time to have a conversation and to make sure we were happy and comfortable.

Modern lounge with a refreshing young vibe. Outdoor terrace was a plus. Food was more than adequate and well presented (at 5am). Shame the quality of the coffee wasn’t great, it’s the same problem in most airport lounges! Blond guy at the entrance was welcoming and chatty despite the very early start.

Go to any other lounge. Subpar everything here.

Rodil was great. Food was good, nice atmosphere. Will be back

Great friendly conversation and service with the lovely Rodel! Relaxed atmosphere helped kickstart the family holiday.

Says it opens at 4 am, it doesn’t as staff are late. Food is left under lamps before it opens so it’s all stale, there are flies on the pastries. No background noise e.g. music when in the lounge, only positive is that there is a good drink selection.

Rodel was so happy and accommodating. Great employee making sure everyone is happy!

The short guy at reception can only be described as a rude man who doesn't want to work there and doesn't want customers. Avoid unless you appreciate that kind of service.

Thank you Rodel to keep the lounge clean. Friendly staff, good meals.

Rodel was very friendly and welcoming. His smile is infectious and he brought such a fantastic vibe to the lounge. I would come again

Rodel was amazing. Always making sure we were taken care of. Great atmosphere

Rodel very polite and cleaned tables quickly

Food was quite good (no blueberry muffins available), a good choice of beverages, friendly and helpful staff. Mostly clean environment, but lots of built up dust under my chair (by funky lamp), also bits of old food from previous customers. Generally very good, but attention needed to hygiene in certain areas. Rodel was super friendly, which was very welcome. He is a credit to the company.

Clean, comfortable and extremely attentive staff.

One of the worst lounge I have visited in last 10 years. The entire set up itself is not appealing and the food options are dismal.

Great design here. In general, it’s a great idea to make a lounge in an almost homey style. Lots of different zones. And for a large family, and for one. A solid A for design The drinks are great too. Juices, lemonades, alcohol and draft beer and cider. Beauty It's getting worse with food. There is a device that bakes pancakes, but does not finish cooking them. Uncooked pancakes - that's it. And in general, the choice of food is not rich... Well, actually, we didn’t come here to eat))) Nevertheless the lounge is great, I liked it

Rodel was great at cleaning the table and really friendly

The lounge was lovely and relaxing and great start to our holiday. Staff were also lovely and helpful especially Rodel.

Lovely to wait in comfort for our flight. Rodel and the team kept the place clean and tidy

Rodel was excellent he gave us our gluten free options and was very friendly

Mylounge was great. Especially Rodil who was fantastic and really welcoming. Would highly recommend.

Such a lovely lounge while we wait for our plane! Many thanks to Rodel And fabulous stuff here XX as gluten-free customers, we ate lots of delicious food and had lovely drinks -many thanks once again

Rodel was very helpful and friendly

Rodel very friendly and helpful.

Rodel was very helpful and friendly. Great atmosphere on the lounge, good way to relax before your flight

RODEL was very friendly and great guy, all tables reserved poor management, would not book this lounge again!

Rodel was great , brilliant customer service

Excellent lounge. Been in many different ones and this one a bit of a hidden gem. Very quiet, just after security so away from other lounges, and very spacious. Outside terrace, self service food and drink (soft and alcoholic). Clean, good size private toilets. Friendly service. And a kids area with football table, arcade machine and console. Especially to Rodel who gave us great service with a smile and a song.

Exceptionally clean, airy, everything plentiful even in the middle of breakfast time. Will use again - best lounge I’ve used at Gatwick South of all of them!

He was very nice and was quite quick at collecting. Rodel

At first we couldn’t find a table together but then a family left and we were sat. Food options limited but what there was was good. Self serve drinks. Shout out to Rodel, pleasant and came to clean up regularly. Got in free using Amex Gold card, but would happily a pay a little amount.

Rodel was amazing and very helpful

Diana was such a good waiter she helped us so much and was so good whilst we stressed about our flight!

Rodeo was very friendly and helpful

Quiet, comfortable, outside smoking area, food limited but good, Rodil terrific, helpful and cheerful.

Great place. Excellent service from Rodel and team

Rodel was very helpful, warm and professional.

Rodel was very good, kind and extremely polite

It was a great experience spending few hours before our flight. The food is good the ambience, and the staff are friendly. Rodel is one of the friendly staff who greeted me upon entry with a smile. 5 star is justified.