My Lounge in Crawley

Great lounge. Hostess Angel with attitude. Rest of the staff amazing ✅

Not bad at all for a good break between flights. Marcia and the crew kept guests feeling welcome and well looked-after!

Best lounge I’ve ever been to and I’ve travelled a lot.

Now you can only enter 3h prior to flight DEPARTURE, meaning ~2h of use since you gotta be at the gate up to 1h before for transatlantic flights. This ridiculous policy makes it a very bad deal for the mediocre food and drinks that the lounge serves. Wondering who was the brilliant middle manager who had this idea.

When booking it clearly says the lounge is open until 21:00 daily, so we booked and paid on that basis for our 21:15 flight. The food and drink service ends at 19:30 and the lounge closes at 20:00, which is not the service that was advertised.

Mislaid a personal item, Marcia went above and beyond to calm me down and help me find it in my luggage!

Great service and food selection

One of the poorer lounges at Gatwick. Small offering food and drinks. Hardly any o2 connection. Wifi blocked my VPN

Bad . You need reservation. Better to book before !

Brilliant experience at my lounge, the food was really good , lots of variety for breakfast and the staff are incredible, so friendly, so helpful - special shoutout to Raheem and Marcia, thank you guys for everything x

Mohammed and the chef were lovely. Food was fresh and clean and nothing was too much for them!

Paid £40 30 mins before flight just to have a cigarette, surely there could be an option for 10 minute pass for less than this?

No fresh food: vegetables or fruits or salad Poor options of food. No desserts Juices looks like chemicals No bottles of water

Tables are dirty, all available seating had plates and dirt all around, crumbs on the floor and overall mess. Food offerings are limited for gluten free individuals which I find quite shocking in the UK in 2025, impossible to find a protein outside breakfast, it is not hard at all to cook many of the things you offer with thickeners that don’t contain wheat and the flavour wouldn’t change at all. On the positive the WiFi was quite good, the space, if it was clean it would look good.

Was dubious about booking this lounge prior to flying out to Orlando due to a number of negative reviews. Luckily I saw past these and booked in and am so glad I did. Due to the booking system we had a reserved table which was perfect but additionally it ensured the lounge was not rammed to overflowing which was lovely. The food was fresh and plentiful as was the drinks, alcoholic and non alcoholic. Staff were attentive and they obviously take pride in this area. Very clean and will not hesitate to use again in the future. On a final note we’ll done on all of the fruit bowls dotted around as a healthy option.

Very disappointing. Been in other lounges and the experience was far better. Dress code not adhered to, it was noisy and the choice of food minimal.

Nice place, good service good views of the airport and worth the price

Rodel really looked after us. Great wee guy.

Rodel was absolutely amazing, so friendly and excellent with all the children, the lounge was such a pleasant place to wait for our flight to America.

Lovely pre flight experience Rodel was lovely with a great energy

Had a relaxing pre flight breakfast and drink in MyLounge, was served by Rodel who was really friendly and made everyone feel welcome 😊

Thank you to Rodel for making us laugh this morning and for an excellent service.

Rodel was wonderful and attentive making our trip relaxing thank you rodel.

Love the idea of outside smoking area Rodel was very Happy and welcoming had great conversation with him

Rodel lepy everything super clean and organised, and was incredibly helpful and kind and friendly. Would recommend him and this lounge to all

I have used this lounge a couple of occasions before and it was ideal - however my recent visit left me disappointed. The breakfast food options have reduced, and the plates for the food are half the size. The pastries were dry and tiny, pancake machine is never working, and the hot breakfast food was not appealing - with sausages being replaced with pattys and no fried eggs. I don’t know if I would use the lounge again due to the quality of food. Given the cost for two of us to use the lounge we expected a higher standard.

Rodil is the best - sweet, helpful and kind!

Rodel is a legend very good at what he does

Great experience, Rodel was lovely and nothing was to much definitely worth another visit

Very clean food was great and service was amazing

We were well accomodated as very busy and we had not booked.....QR queue is excellent. Rodel in the lounge was so lovely and happily clearing his tables with a merry tune and a bit if chat As a nervous flyer this lounge helped me relax and forget my trauma! Excellent choice of wine which is always a plus for me. Children present but well parented and happy. A lovely pre flight time.

The place is decent but Rodel is amazing

Good place to relax before your flight. Rodel is such a pleasant person.

A nice peaceful lounge with comfy seats and a nice atmosphere. The breakfast was not great. The menu advertised “Build your own breakfast Bap” and all the essential fillings are there in Bap portions. Just missing the Bap. Upon enquiring with staff I was informed that Baps are only for lunch. I tried to point out the obvious but quickly found myself in the middle of a “Come fly with me” sketch. Perfectly nice lounge but let down by a clear miscommunication between the menu and staff.

Nice environment, but even though the lounge was not more than half full, the noise level was really high. Groups of people were drinking and talking really loud, more like a bar or a club than a lounge.

Nice lounge, quite tight space wise and lots of tables with reserved notices but we're just used randomly anyway so not sure actually reserved. Food offering ok, hot food replenished regularly and hot. Self servive on thrle smallest possible plates. Not sure if intended to restrict amounts eaten but seems only to lead to huge amounts of washing up. Bathrooms not the cleanist but lounge in general clean and staff attentive.

Very poor service and wasn’t allowed in as they had to ‘clear the room’ for a party of 80 who’s booking was 2 hours later. The lady at reception was fairly rude about it and pointed me to the other lounge which was full. Poor experience all round.

Blasting music throughout the whole lounge (and no ability apparently to turn it down) make it impossible to do work calls from here. No quite spaces without music

It’s disappointing when customer-facing staff demonstrate inflexible and unhelpful behaviour. I was flatly denied entry due to a supposedly “non-functioning” QR code, simply because it was generated on another device—despite the fact that it was clearly in my name and entirely legitimate. The staff insisted that I was required to have the original device with me, which is simply not true. Unsurprisingly, the same QR code worked without any issues or objections at another lounge just minutes later. Management should ensure that their staff are trained to apply common sense and customer service skills rather than rigid stubborness.

Had an early flight to Agadir, so hubby decided to pre-book the Lounge for us. The breakfast offer was very decent, not too much but very adequate...cereal, bread, pancakes, nachos with different dips, fruits, tea, juices even beer and wine was available. Had a nice breakfast and felt relaxed and ready for the flight. Will definitely use it again.

We visited the mylounge at Gatwick’s south terminal having decided that we didn’t want the queues and rush of the restaurants. However, we may have had a better meal if we had opted for that There was not as much food on offer as the promotional video shows, although there were bowls of fruit around the lounge. For me personally I found the options hugely limiting. There were no dairy free alternatives for the yogurt bowls/cereal; even though I asked a member of staff I was told a flat no without them checking/asking the kitchen. This meant I had dry granola with fruit and no yoghurt. There were also no alternative milks available to have with the hot drinks. We were also disappointed that the pancake station was out of order as this would have been my preferred breakfast choice…berries don’t really go with nachos. Also the ‘English muffins’ for the hot breakfast weren’t on offer; rather there were just white rolls The website does say that dietary alternatives may be catered for but your staff did not seem interested But issues with the food aside I was impressed with how tidy, quiet and spacious the lounge was and our empty plates and used cups were cleared away very quickly. Most of the lounge looked great with a nice variety of seating choices though there were a few seats showing wear and tear…a big plus was that the toilets are all individual and clean. We visited early in the morning and it really made a difference to our trip. As someone who doesn’t enjoy the noise and clamour of the terminal fitness a really calm oasis. One finally thing; It would have been nice to have a warmer room as it was a little chilly

Not the very best, but not bad place to wait the flight.

It's family friendly and the food is also delicious

Poor poor offering, food not great, limescaled water for my tea, would not recommend or return.

Poor proposal, especially food one, in respect to other lounges.

This is definitely the best lounge bar in Gatwick south, I wish Gatwick north would visit as that one is rubbish, staff in south my lounge are lovely, great young lady working today Charlie, kept the lounge lovely and tidy , 30/01/25

Worst food selection I’ve seen to this day and I’ve been to over 15 different lounges. Nice interior though with outdoor area.

Probably my worst lounge experience. The man on the front desk was not very friendly, it was freezing, the food was awful and the plates were tiny. All made worse as I was expecting to be in the no1 lounge. I shall telephone next time as this isn't the first time this has happened. Thankfully the rest of the holiday was great. 2 stars purely as it's better than the red lion, our flight was delayed so happy to be seated.

Very nice small and compact lounge, has everything you need. The food selection was very small but it was nice. They also offer a smaller alcohol selection compared to some other lounges but the beer they do offer was surprisingly nice. There is a small games room and a smoking area which some visitors might appreciate. The toilets are nice private toilets which is always great in an airport. Staff were on the ball doing their refill duties and collecting dishes from guests. Would recommend.

I was quite disappointed with my recent experience at this lounge. The food selection was very limited, mostly beige, and lacked variety or quality. There simply wasn’t much of it to go around, and what was available was taken away promptly at 7:30 PM – a full 30 minutes before the lounge closed. While I understand removing hot food early, it would have been nice if bread rolls and cold items had been left out a little longer. The lounge itself was overcrowded, and finding somewhere to sit was a real challenge. To make matters worse, it was absolutely freezing in there. I was shivering the whole time, despite the small radiators dotted around the space, which didn’t seem to make much of a difference. On the positive side, the staff were all lovely – friendly, helpful, and doing their best under the circumstances. Unfortunately, their efforts couldn’t make up for the lackluster experience overall. I wouldn’t choose to visit this lounge again unless improvements were made.

Good and nice in every way, but out of four power sockets tried, only one worked.

Not worth paying for this place, very small, poor food options and no privacy. Very noisy if there are kids running around

Extremely disappointed with the service, the waiting time was awful, the staff not friendly two women at reception need more training, overall bad experience worst lounge I have experienced. The picture shows that we have all been waiting for a minimum of 1h.

A clean, cosy and quiet lounge. Food variety is not a lot but decent enough to fill up your stomach. There are toilets within the lounge but no shower facilities. Will try out No1 Lounge the next time.

Confortable with friendly and hospitable staff. Thanks Marcia for having a friendly chat and checking everyone was comfortable while we waited out delays! Dawn was great and greeted me with a warm welcome. Thank you!

Very nice. Food could be better. More options and quality. Still a good place to have a break of the rushing atmosphere in the airport before your flight.

Having a fountain of cheddar and unlimited alcohol is not a good quality dining. Meals are far away that the incomes that has this stablishment. Shame for everyone rating more than 1 star this lounge. Please, be fair and critic

I decided to try an airport lounge as an alternative to queuing for a seat to occupy in Wetherspoons! It was the outdoor space I was especially interested in, for plane-spotting. Unfortunately, it's essentially a small outdoor smoking area overlooking a servicing area. I paid the rack rate for the stay, and was recommended to become a member in future to get a better deal. The overall experience was very good and I feel I would return to an airport lounge, but maybe one more suited to business travellers. Children were running round unsupervised, while their parents took a break! Food and drink options were as plentiful as advertised. I got some work done and would've happily stayed for another hour. The staff, in particular one person, seemed very happy to work there.

Very not worth it. Very poor quality food. Pancakes machine broken, toilets dirty and VERY stinky. The staff was friendly but too obnoxious, they were very loud while talking to each other and it just made the experience not relaxing at all. I will not come back, got a better experience outside at pret

The lounge is good, but the reception staff are unfortunately unfriendly and incompetent. Too bad!

A very helpful and cheerful staff, amazing food and atmosphere

I found it very expensive for the service they offer. There were 2 or 3 varieties of food, 2 salads, nothing sweet, little drink. If you have it for free through priority pass, it is always better than waiting in the seats outside, but I would not pay to stay again...compared to the centurion lounge of American Express in Esaiza, it loses by a lot!!!

Nice place to relax before a flight !

Only really chose the lounge because it has an outdoor area where you can vape! But it's really nice, everyone here is VERY friendly and helpful. Food, drinks and glasses are all continuously refreshed, you're never left wondering always someone to help. Everything is included, sodas, beer, cider, spirits, wine, coffee, tea etc. You can even play playstation, there's a £10 deposit for controllers but you get it back!

Pretty good lounge. Not quite as good as the No1 lounge in food choice and size, but it’s less busy and has an outdoor terrace. For breakfast you can make your own McMuffin. And the coffee was actually good. It’s newly refurbished too so less scruffy than the No1 lounge

Excellent value, very good selection available for the price. Friendly staff, outdoor terrace handy for smokers.

Decent. Comfy sofas. Outside area for fresh air. Self serve win and ciders.

This club lacks cleanliness in the dining area and the toilets could use a proper scrubbing.

I feel that the lounge is not clean, the food is not great, the staff are rude, and £40 for entry to this place is extremely overpriced.

I have been using the PriorityPass card for many years and at no lounge have I ever had a problem getting in. Here I was told I couldn't get in because they only had two people to collect the plates. The lounge was more than half empty with many empty seats. I had to wait 15 minutes outside for someone to leave and let me in.

They said they were “understaffed” and by that, the lounge was almost empty and didn’t let us in.

Served by Luigi. Had an excellent tasty gourmet English breakfast. Lots of choices on the drinks menu too.

Everything was cold, cheap rubbish and really dreadful. wish I’d gone to club aspire instead, the offering was paltry and felt like it came from a cheap Supermarket packets…

Not very good. Bad customer service and low quality food. Tin fruit mix was the fruits offered in the morning. Some fresh fruits would have been good.

Amazing food. Good quality drinks. Everything fresh. Staff really friendly and they work really hard to keep everything tidy. Thank very much.

Very busy, clearly not enough indoor seating space for the amount of people using the lounge.

Good coffee, good hideaway while waiting for flight. Nice service from Marcia

The best part about this lounge is the access to an outdoor smoking area and bottomless drinks, despite all you can eat food option, the food is of a less than adequate standard. Hot food options were not even warm, let alone hot. For £60 per couple, I would not recommend this lounge if you are wanting a nice breakfast before a flight. The atmosphere is however relaxed and has a chilled out vibe which was nice. So all in all, the food requires improvement and is not worth the cost charged.

Worst food I’ve ever experienced in a lounge. Only positive is it was relaxing

Nice looking lounge where you can help yourself to beer, wine, spirits etc. However half the tables had reserved (the only places with a plug socket). The breakfast pastries tasted stale. I would not recommend for business travelers.

Rubbish experience food was minimal Choice minimal Cleanliness awful And most tables had reserved on them Cannot recommend food choices as none of the below was available except taco’s with cheese sauce

Good selection of drinks, comfortable seating area. Clean and tidy. Smoking area was good. Only downside, microwave would have been useful as most food was cold or lukewarm. No cold meats/cheese or much continental options or cereals.

Do not book. We paid full price for this lounge but when my wife arrived all the comfortable seats had reserved signs. When I asked the staff about it they said they were reserved for larger groups. We had to sit on plastic chairs that were probably less comfortable than the normal airport chairs.

Came here with priority pass. This lounge is slightly small, but has solid food options and is quiet.

The lounge is fine not the best food varieties are not much and the ones who are working at the the lounge door are very rude, not smiling at all not welcoming and extremely slow!!

Quiet room, very friendly staff and quite comfortable facilities. The only negative point was the food, which was rather scarce. Soft drinks and cider/beer are on tap so you can pour them yourself. In addition to relaxation areas, it has a Playstation 5, table football and Arcade games. The views are not of the landing strip but of the aircraft parking platform.

The lounges at Gatwick are running a scam. They sell you 3 hours but its impossible to use 3 hours as they only let you in 3 hours before your take off time. If you want to make your flight you have to leave the lounge at least 45 min before take off to be at the gate at boarding time. At most you can only use 02:15. If they sell me 3 hours i want my 3 hours. Its none of their business when my flight departs. SCAMMERS

With a half empty lounge they told me, I have wait 1/2h without an good explanation why.

Rubbish. Not a meal to be seen and a rip off. Pork/vege stew and rice or jacket and beans, tiny rocky toad cubes the only sweet, stale vorn chips and tied dips, sad little bowls of salad. Rubbish. Miserable staff

How is possible that in an airport like gatwick so big and always busy a lounge closes at 8 pm and they do not allow you in after 7.30 pm …… shocking!!!! Actually i do not understand what answer is that: there is nothing to investigate as it happens today as well…. At 7.30pm they refused to let me in because they are closing at 8 but removing food and drink and 7.30.

If you wear a tracksuit and drink lots of beer then this is the place for you

Great lounge with delicious food

All comfy seats are reserved for the duration of your visit, not enough areas to charge devices, very small lounge and poor quality food and drinks

Only soft drinks available have sweeteners, explained an allergy and staff shrugged and said take it or leave it. Waste of money and spoiled my experience completely

Firstly, very hard working, welcoming staff. Couldn't fault them. The amount of food and drink was great. I was only disappointed with the "mcmuffins" as they weren't toasted, they were dry and uncooked. Also, the arcade table was broken. But I'd book again.

Even though there was half an hour left before closing, they didn't let us in Grumpy, rude staff not suitable for welcoming a lounge.

Very well put together lounge - definitely one of the better ones we've used: Nice relaxing background music Comfortable furniture Stylish decor Unique food offering with make-your-own nachos or breakfast muffin ; gin station. Not very busy

Food stone cold , poor selection no toaster for breakfast no bread just dry cold muffins that you can’t toast Omelette was like leather and stone cold Pancake machine out of order When mentioned staff that food needs to be replenished as stone cold , was looked at in disgust and didn’t answer she just walked away Won’t ever return the worst lounge by far !

This lounge has been my least favorite - at 10/11 am on a weekday and they only had a nacho and baked potato bar. It was nice that you didn't need a reservation like a lot of the other South Terminal lounges. It was free for me; however, my partner who has a different credit card with Priority Pass was unknowingly charged £25. I'd have been annoyed if I paid £25 for a baked potato or cold nachos with "cheez". The self serve drinks/cocktails were nice. The outdoor terrace is cool but unfortunately it was raining. If you're used to Delta or Amex lounges you're in for a bit of a shock.

Food was very disappointing & limited (pancake maker was broken) for the price. Drinks were good and atmosphere was relaxing,