Based on 666 opinions finded in 1 websites
Based on 666 opinions finded in 1 websites
Nº 53 in 263 in Crawley
Opinions
The British Airways Lounge at Gatwick South Terminal offers a sophisticated haven for travellers, with its inviting ambiance, delectable cuisine, and array of amenities. While there is room for improvement in certain areas, it remains a highly commendable lounge.
Nate Lagran . 2024-04-21
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The British Airways lounge is located at the south end of Gatwick Airport. It's a great place to relax before traveling or during transit. Comfortable seats, free Wi-Fi, delicious food and drinks, and clean restrooms. The staff are friendly and will help you right away if you need anything. It's a place where you can refresh yourself on any trip, whether it's business or vacation, so be sure to give it a try!
Yusuke Hori . 2024-04-11
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Good atmosphere and very pleasant staff
Steve Haskett . 2024-04-09
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Great way yo start a holiday, the staff were really friendly, especially David the barman.
Tina Della Corte . 2024-03-27
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This is a fantastic lounge located within the south terminal of Gatwick Airport. Unbelievable selection of drinks, hot food for breakfast and snacks. Seating is comfortable and the general atmosphere was pleasant
Rajiv Shah . 2024-03-13
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Excellent as always. However the food has not changed in over 2 years. Same thing every time. A bit more imagination would be great. I love the little pies you have but every single time!
Leon F . 2024-03-12
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A bit busy. Very friendly staff. Food well stocked. There's quieter parts upstairs if you want some special time with a nice view.
Nav Thomas . 2024-03-09
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Thanks for the service that help me heating my homemade food, since I have food alergies I cannot eat what they have, but although they don’t have a microwave (should be considered) they manage to heat my food in their industrial kitchen , thanks for that!! A lot of drinks options , and various spaces for work and rest.
Maria Victoria Muñoz . 2024-03-09
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Simply not worth the cost with the food they provide....extremely disappointing experience. Bar staff were welcoming and table cleaner was a happy person. Try another lounge sorry to be the bearer of bad news.
Sean Hanson . 2024-03-09
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Rodel was very friendly and kept our table clean throughout our time in the lounge
Jo Daughters . 2024-03-06
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Great view of the runway , breakfast served to your table, and great drinks choice. It's an excellent start to your holiday
simon chipchase . 2024-02-27
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I have to say, I was much more impressed with this lounge than I have been with the BA lounge at Heathrow. It is much more spacious and much quieter as well. Lots of places to get comfortable, relax, and work if needed. Lots of variety of food, both warm and cold and a nice selection of drinks as well.
Jordon Thompson . 2024-02-14
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Very friendly service, good seat better than trying to find seat in airport.
Jan Reed . 2024-02-14
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We had a nice time but seating was limited and if busy I don't think everyone would get a seat... Food was sparse just a bit of snacks and a few curry dishes, quite disappointed really
Maria Shephard . 2024-02-06
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In an airport I'm always grateful for access to a lounge, and BA's deliver a pleasant and well managed experience. Always a wide range of free food and drinks, but inevitably tight on sitting space.
John Hartley . 2024-02-04
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great place when not too crowded
Florian Raffler . 2024-01-30
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Really lovely place to sit and relax before a flight. The lounge is a good size and the staff are super helpful. Food was constantly being changed, so it was fresh. Great selection of cold salad bar based items and hot dishes like curry or pasta. The drinks had a massive selection, from champagne to all the spirits and juices. Great runway and tarmac views too!
Abi Evans . 2024-01-30
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Busy lounge with selection of hot food and continental breakfast. Can be queuing to get in at busy times. Bar service. Better than no lounge but not a luxury
Oliver Weisflog . 2024-01-27
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A lovely greeting and I'm sitting here on my laptop and Corrine came over asked to clear the plates and I asked her for a cup of earl Grey tea arrived 30 seconds later with a big smile. Well done Corrine Tastes lovely
David Gilmartin . 2024-01-23
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This lounge has improved with nice breakfasts , fruit and big variety of drinks , snacks etc The shower was nice clean and modern Staff are very friendly and helpful It can get busy sometimes but today was really nice
David / . 2023-12-14
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If you haven’t been to any other lounge in your life then that’s ok If you have though then you can compare. The food is basic and repetition daily ( or at least when I fly , which is often) The lounge is tiny and with 1 toilet ( 3 cubicles) it gets busy Try to use other one world alliance lounges to see the difference. Staff always nice!!!
Anastasios Maragiannis . 2023-12-01
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If I could rate the service 10 stars I would. After I forgot to set the cat feeder, it was looking like curtains for the moggy. Fortunately, some creative thinking from Bev and Lynda at the reception, and my keys were ferried back to a friend, and all was saved. Thanks again!
Adam Cummings . 2023-11-23
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We use this lounge regularly to Faro, and it is always good. However, on occasion, we have had irritations with very uncivil guests who conduct loud, hands-free calls. Today, I asked one of the staff, George, if he could do something about a particularly uncouth woman. Whatever he did sorted out the problem quickly. The staff in this lounge are really exceptional.
Michael Britton . 2023-11-18
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Well worth the money. Really enjoyed the wine and food. Will certainly use again.
Tony Ballard . 2023-11-07
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Rather overcrowded and so difficult to find a space. Also seems to be in a pokey corner of the airport, underlining Gatwick's status as a third rate facility. Food and drinks were as standard though. Satisfactory. Not much different to the First Lounge next door, which I've also used. Staff are friendly though which is a huge bonus. It’s a shame about some of the clientele though who seem to take pleasure in levelling thinly veiled racist comments at the mostly BAME staff.
Vijay . 2023-10-18
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Very comfortable while we waited for our flight , very courtesy staff
Ernie Stelzner . 2023-10-13
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Very pleasant surroundings, nice comfy seating, nice food and great service.
mach man . 2023-10-02
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This was far better than what I expected it to be. Lots of seating areas with different options. Power outlets. A wide variety of drinks and meals along with snacks. The food is fresh. The space is cool when you consider the amount of people in the space and large windows. A good view of the airport for those who enjoy that. There are shower facilities however we didn't use them.
Mitch Rutherford . 2023-09-30
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Food and drinks were plentiful. A little extra seating would have helped as it was busy.
marianne livingstone . 2023-09-30
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The lounge was very full and there were dirty plates on every table. As soon as the staff arrived, it was cleared up. Food wasnt bad but a lot of people trying to get food at the same time. It was noisy, crowded and toilets very dirty. We are suprised to see so many people in the lounge at the same time. Was not a good experience.
Lisa Harnett . 2023-09-16
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Good selection of everything easy to chill out.
Thomas Hodgson . 2023-09-13
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We used the BA club Europe lounge Gatwick south yesterday for the first time . We had a great experience. Food was good , a very good choice of drinks and it was very relaxing. Staff were working hard and were helpful and quick to fill up the Prosecco when you asked . A young lad called George was working hard the whole time we were there and was very helpful and made the experience that little bit better
Thomas Filmer . 2023-09-09
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I think this is an excellent lounge when compared to Heathrow. The lounge gets nowhere near as busy, so feels more relaxed. The selection is standard for a BA lounge. Staff very friendly and helpful and less rushed off their feet. My only gripe was the WiFi access that kept dropping when I was last there. This may have been due to where I was sitting, but it was annoying.
Simon Squires . 2023-09-07
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Would have got 5* but run out of Prosecco? At 16.00 so bad
Rose Coombes . 2023-09-06
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Muy alejado del centro Pequeño frente a la cantidad de viajeros
Hernán Gerez . 2023-08-31
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Quieter than other lounges here
Mal . 2023-08-30
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Great lounge. Our experience was a little affected today by other people's children running around, which is a shame.
Debbie Lloyd . 2023-08-27
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Nice lounge, toilets ain't exactly perfect
Murdo Guy . 2023-08-26
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We've visited this British Airways Lounge several times, and we've had such a positive experience; it's now one of the main points of travelling from London Gatwick Airport because the moment you walk in, there is a wonderful reception area can notify you if your flight is leaving, I'm not sure if this is only for those with disability like ourselves, but it was great they had that option. When walking through the lounge, it's clear one of the main pride staff have here is cleanliness, where the staff work hard to ensure all the tables are spotless, and I've found this place outstanding. Several sections offer food and drink options to accommodate everyone, and I was impressed with the open bar option, where you could select a drink and pour it to your specifications. Many expensive alcohol brands are here, including my favourite, meaning I can enjoy a luxurious drink while watching the planes fly off. A lot of seats are here and different styles, from singular seats to two two to sofas, and even a children's play area; this place is excellent, and we love coming here also because it's a chance to have some food and to feel satisfied before we fly off to our destination. My partner especially loves the Katsu curry, which is very tasty, and the rice is always top-notch; the fact we can help ourselves to anything we want means that we can personalise our experience depending on our preference. We're looking forward to coming here again soon, and thank you for the beautiful experience.
Jake Murray . 2023-08-26
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The furniture was a bit tatty. The place was busy but we enjoyed ourselves nonetheless. The food and drinks were nice.
Dorota Ostrowska . 2023-08-06
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Nice food and drinks while waiting for flight
Sylvia Pennington . 2023-07-31
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One of the better BA lounges I visit, although it's a complete cooks tour to find because of the archaic design of Gatwick Airport. Offers a much needed break from what is always a busy Gatwick, ample seating, good views of the apron, good selection of drinks and food. Nice decor. Kids room/area is a nice attempt at being accommodating but could do with a few other toys, games, amenities to hold the interest of kids longer. All in all, a pleasant visit.
1stforfinance . 2023-07-19
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Give it a try very relaxing before you fly
Anne Williams . 2023-07-19
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Mixed good range of seating and nice layout. Good savory tarts. Nice Footbolt red. Busy at times. Most cans at busy times not chilled long enough.
Andrew Butcher . 2023-07-15
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Best lounge in Gatwick. Good breakfast and lunch options with a wide selection of beverages.
James Vaughan . 2023-06-29
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British Airways has a large lounge at Gatwick. It has been renovated recently and feel airy and bright. There are plenty of seats all around. There is a self service bar with plenty of choices and a buffet as well. Food options are plenty for everyone and everything is clearly marked as per ones allergies and preferences too. The staff at the lounge were walking around and cleaning plates and glasses frequently. The only drawback was that there was only one small toilet for a large lounge. Great views of the tarmac and to watch Gatwicks only runway be busy with constant movement was a delight.
R H . 2023-06-27
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L8vely start to the holiday, though a smoking terrace would be beneficial for the nervous flyers
Odette Allen . 2023-06-21
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Good lounge plenty of good and drinks availability. Quite busy though.
Carlos Paños . 2023-06-12
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I do like the views from the huge windows - lots of trees and the rolling hills in the background. Not as modern and sophisticated as the Heathrow Lounge. I am a bit disappointed in the presentation ie banging of dishes and the kid's corner very near to the main areas as parents let their toddler move about quiet spaces. Washrooms are very ordinary, no towels for the hands and the dyson hand dryers didn't work. A general atmosphere of quiet but not totally.
Bhanu Tewari . 2023-06-05
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Wonderful spaces with a lovely ambience. Staff were a little light on the ground but happy to help. Excellent array of food and drinks paired with a good view.
Taras Nadvirny (Bear) . 2023-05-30
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Brilliant. Staff permanently on the move cleaning tidying and replenishing. Very impressed. Good food drinks and snacks range although I couldn't find chocolate bars. Toilets clean. Kids area. Bit of a mystery tour to find it but a great way to start a trip.
David Tarbox . 2023-05-26
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Was fantastic. Food was good and plenty of alcohol. Made start of holiday very relaxing. Will definitely do again.
Chris fylan . 2023-05-21
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Love the views from the lounge. Got there just in time to get breakfast. Great spread.
Phill Potts . 2023-05-14
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The drinks and food was good and filling. It's also peaceful compared to the main departure lounge outside.
Carol Softleigh . 2023-05-07
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A nice, comfortable and restful experience before a flight, both my wife and I had a great time. The food is very fresh, and constantly refilled throughout the day. If I had more time I would have stayed!
Muhammad Ismail . 2023-05-07
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Lovely experience before our long haul flight. Good choice of drinks, but food was a bit limited to what I was hoping for. Service was excellent from the attentive staff
Brian Burkett . 2023-05-03
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Quiet, nice selection of food and drinks.
Simon And Carlos . 2023-05-03
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If you like champagne you need to ask for it. Staff attentive.
Shirley Harvey . 2023-04-19
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This lounge was surprisingly good- easily on par with the T5 lounge at Heathrow, if not better. The lounge itself was large and spacious with plenty of seating areas. The only drawback was that most of the seats were low, armchair style so eating a meal with a plate balanced on your lap was a bit difficult. The hot breakfast options were good (sausage, bacon, hash browns etc) and were replenished frequently. Continental options were also decent. Snacks (crisps, nuts, pretzels) were available. The drinks on offer were very good: several options of sparkling and still wine, and a full selection of spirits and mixers. The bar was self-service, so you could have as much as you like. Staff were quick to clear plates/glasses and were friendly and engaging. The toilets were spotlessly clean (unlike other lounges we've been to).
Kate . 2023-04-01
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Always the best lounge excellent British airways
Angie Linney . 2023-04-01
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Large lounge, almost deserted when we were there on a Wednesday.
Duncan Cumming . 2023-03-30
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Lovely lounge. Spacious and comfortable with the best views of the apron and runway. Lunchtime food is good particularly the curry being served at the moment.
Paul Vallis . 2023-03-28
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Very polite staff with amples of drink and food only problem great view of runway on the day I went was it was extremely busy with hardly any seating
charlie bitmyfinger . 2023-03-17
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Nice place ..but a lot of the usb ports don't work
Nigel Page . 2023-03-13
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Long delays on our flight so was utilised more than normal. Safe haven in a crazy airport. Appreciated BA.
David Teggart . 2023-03-11
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Great comfy business class lounge from BA. The showers were top notch!
Meysam Moradpour . 2023-03-02
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Very busy with average breakfast offering. Disappointed BA have swapped out champagne with prosecco
Tracy Milner . 2023-03-02
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My first time in the Gatwick South BA lounge. It is smaller than the Heathrow lounges which is possibly why it is cleaner and better kept all round. The food choice is the standard fayre. Annoyingly Zacapa 23 has been delisted and not replaced with anything. It's a pricey rum but why not substitute with something cheaper like Captain Morgan Spiced, Jamaica 62 or Kraken? Just a thought..The rest of the drink choice is as expected. The staff are very good. The airport itself is having a makeover but is still worth a stroll through.
Jason Whittle . 2023-02-25
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It's OK. A bit warm. Quite tasty food
Daniel Ghinn . 2023-02-23
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5 star service Very enjoyable experience. Food and drink plentiful.
steve gibbs . 2023-02-06
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Quiet, well staffed and a good selection of food and drink.
matt corns . 2022-12-09
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This lounge exceeded my expectations, probably my favourite BA lounge I’ve visited. Excellent food and thankfully the COVID restrictions have ended so it’s all self serve. Very impressed.
Jonathan Weaver . 2022-11-15
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Excellent service!!! variety of food and drinks. Ideal to relax before flying
Carlos Palacios . 2022-11-06
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The BA Lounge was excellent this time around and not too busy, on previous visits it has been very chaotic due to the amount of people who were using it. Food has gone back to Self Serve and the range available was both fresh and tasty. Never keen on the Union coffee in the lounge but with plenty of milk it is drinkable. Views of the runway keeps both adults and kids entertained.
Rhys Adams . 2022-09-03
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Great experience once you are inside. Only opens at 5am.
Rashitha Jayasekara . 2022-08-08
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Rude, curt and totally unhelpful customer service agent inside lounge. Guess he doesn't need his job
JY Tiong . 2022-07-04
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My first time in a business lounge and what an experience myself and family had. I've always wanted us to fly a business class and I had a promise that once we become a family, my kids will have to fly front of the plane. Now, once you try this one, you will never wants to go back there now. It's a personal preference but I promise you, anyone can achieve it. As the experience, having a business lounge access especially with British Airways compare to just a priority pass holder to a lounge is unbelievably different, trust me, I know. Although, I could have given a 5 stars but the experience coming back into UK wasn't all that at all - it has to be both ways of the travel. All in all, it was a good experience that we look forward to doing more of it. #ridethefrontofplane I wonder how first class is like? Help! Lol
Ayoola Ogunrekun . 2022-06-18
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Would definitely book the lounge again. Great experience. All the staff were lovely, friendly and professional and the service was a hoped for.
Annie A . 2022-05-30
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Clean, large variety of drinks (soft and alcoholic) and food. Friendly staff.
Ollie Cudd . 2022-05-17
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One of the better lounges. Plenty of space and an airy feel. Decent food with hot options ordered via the app. Good selection of drinks. Turn left before the escalators after security to avoid the duty free snake route.
Vince Vinnyp . 2022-05-08
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Absolutely spectacular in every way.
Sports Center . 2020-09-29
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Always a good place to visit and relax prior to a flight...
ALUN PERKINS . 2020-03-10
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Great facilities, choice of food and wines and excellent customer service. Notable mention goes to Fabrizio who went above and beyond his duty to give me unparalleled customer service per excellence. Well done BA.
maurizio mallia . 2020-03-02
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Good place to wait for your BA flight, food and drinks are good. Excellent facility's
Gerhard Blum . 2020-02-28
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Typical BA lounge. Well stocked, friendly staff.
David Pearce . 2020-02-25
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A very large lounge, I guess renovated not long ago.you will find plenty of space to rest or have a drink. The bar has a huge selection of liquors.
Alexandre Da Fonseca . 2020-02-17
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Some nice options on the Al a carte menu
Paul Hayman . 2020-02-08
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Ok food is usually good when you order from the waiting staff
Carol Green . 2020-01-17
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Comfortable first class lounge with good food
Christian O'Brien . 2020-01-15
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Comfortable and spacious lounge - persist through the rabbit warren, it's worth it
Stuart Boutell . 2020-01-13
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This lounge has a good range of seating and is fairly spacious. I like the mezzanine level the best. Champagne is available along with a decent selection of other drinks. There's a fair variety of hot and cold food and snacks, including vegetarian options. The food is clearly labelled too which is helpful for allergies and restricted diets. There's plenty of magazines, provided you visit the lounge in the morning.
Roxxana Summer . 2020-01-12
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I ALWAYS ENJOY A 'STOPOFF' IN THE CLUB LOUNGE PRIOR TO BOARDING MY FLIGHT...RELAXING ATMOSPHERE, A GOOD RANGE OF DRINKS AND ALWAYS A TASTY SNACK!!
Trevor Wallace . 2019-12-27
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Seems much quieter than other BA lounges. Other than that is a typical BA lounge. Good range of drinks, average hot food and plain cold food.
Stuart Cox . 2019-12-09
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Lovely First lounge good food and drink with lovely staff
Jonathan Underhay . 2019-11-29
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Spacious and comfortable stay prior to my flight.
OH ZE KUN . 2019-11-15
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Very good , good service, space and variety of food and drinks
Louise Ralston . 2019-11-10
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Made me feel relaxed and at ease before a long haul flight. The amenities were great, hot and cold food and beverages, plenty of lounge sitting, laptop hook ups and free newspapers and TV viewing. Great certainly the best way to start any holiday.
Tracie Wilson . 2019-11-08
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Efficient busy but way better than dealing with the masses in the terminal. Definitely OK
Murray Croft . 2019-10-24
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One of my favourite BA Lounges - once you get there. It is a bit hidden and the elevator to get there is very slow. Once in the lounge everything is great. Nice views over the airfield. Food and drinks offered are high standard and the service is friendly.
M Alone . 2019-10-17
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Not bad, probably as good as a lounge can get in Gatwick!
Andrew T . 2019-10-11
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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