Mulberry & Thyme in East Hampshire

Disappointing. We usually come here in preference to other similar places in the area as the service is usually good. Today was just not acceptable. Waited patiently while two staff members were at the till chatting with an elderly lady customer who it seemed they either knew or may be a regular. No problem with that Next in the queue was a staff member. Again no problem with that, but the two staff members behind the till then had a good laugh, joke and sing song with the third member. What I did have a problem with was waiting for 5 minutes in a place which wasn't particularly busy, without an acknowledgement or any sense of urgency that we were waiting in the queue. Leaving aside the fact that it should only take one person to work the till, I just won't tolerate such poor customer service. We simply left and went elsewhere.

Had their 'Afternoon Tea for 2' today (9 Aug 23) and it was excellent. Terrific selection of sandwiches, cakes etc and very generous portions. All beautifully presented and quite delicious! You have to give 48 hrs notice and the cost is £20 pp but it was well worth it. Lovely, helpful staff. TY.

This is an unexpected gem of a cafe, perfect for a pit stop on the A3, with added bonus of Hilliers Garden Centre. Wide range of fresh cakes and pastries, nice interior and very spacious well furnished garden area, clean tables. We ordered one quiche with our two coffees and without asking they split it across two plates, two garnishes, two sets of cutlery. A small thing but guarantees we will be back.