M&S cafe in Rugby

Sadly food looked good but came out cold did send back looks like only reheated in microwave had left toast and butter on plate ( all butter melted Customer service was good But should have had new cooked breakfast

Food was lovely,but the cutlery cheap and nasty! Would have expected better, cut into hands and not comfortable to hold.

Poor choice of food, we ordered two ciabatta chicken and garlic mayo, thinking M&S must be tasty, how wrong can you be, they arrived lukewarm, the chicken was encased in a dry crucified case of breadcrumbs, the chicken on the inside was tough, overall a disappointing experience, come on M&S you can do better!

Very bad service. Takes a very long time and no one is there to answer your questions. 30 min plus wait for a toasty

We (four adults, one child) ate here during the school holidays. Went at 1pm for lunch. The menu here is already fairly limited but we were disappointed to find that around 2/3 of the items on the menu were not available. No all-day breakfast of any kind. No jacket potatoes, only enough ingredients left for one eggs royale or benedict. Nobody was making customers aware of this until they were about to order. This made ordering a stressful experience as there was a long queue forming while we tried to find something to order that was actually available. There was also a significant lack of gluten free options or adjustments for a family member who has an allergy. When the food arrived, portions were very small - more like you might expect from a starter. For instance, the halloumi and falafel wrap was just a wrap on its own, no chips or side salad etc. The food was also lukewarm. We’d ordered eggs benedict for my dad but eggs royale was served instead. All in all this was a pretty disastrous performance from M&S. It was only saved from being one star because the manager was understanding, apologetic and offered a refund. A real shame as the cafe space itself is very nice, but the experience of eating there was a huge disappointment.