Mr Pretzels in Leeds

my delivery never arrived....I didn't receive my food

Well let me tell you something do not eat from this place ! The manger that goes by the name Angela is super rude no customer service dirty floors spider webs and dust everywhere very un hygienic place if you have a sneak peak through the counter it's so disgusting everything is chucked on the floor they boil water on the dirty floor on the other hand the staff are kind and get shouted out from the manger angela rude lady the food hygiene services needs to pay a visit and shut down the place and btw angelina that lip shade does not suit you, you look like that zoo keeper from Madagascar and act like her too oh yeah if your vegan don't go to this place just warning you

I ordered 2x vanilla and got 2x cinnamon

It’s my first time trying pretzels 🥨 and I’m glad 😀 the first impression was great! It was hot, soft and delicious 😋. I ordered for vanilla and sugar. I really enjoyed it. I was the only one in the store at the point in time and so my order was ready in no time. Staff were kind! The samples of pretzels were displayed so you can see what your order will look like. I’ll definitely try pretzels 🥨 again 👌

Shocked. First time at this branch. My review isn't about the pretzels as they are always fresh and tasty at every branch. I walked into this store with the female manager absolutely ridiculing a member of staff. It was very uncomfortable to be stood there waiting for my pretzels as the manager was there shouting at the member of staff. I understand there are private conversations to be had with staff to review their roles and performance however this was pathetic to say the least. Very rude people management and I felt very sorry for this member of staff. She was stood crying and the manager continued to destroy her. Very embarrassing. To hear things like "if this company was owned by me, you would have been sacked a long time ago" was just upsetting ... not in front of customers. Won't be returning at this branch again.

The Pretzels they make is so good. The service persons are so nice. 💯🔥

Over an hour late. Disappointed

I love these pretzels. I visit it every week. I wish there were tables for us to sit at.

Walked in to order the place looked a bit thrown together unlike previous visits ( although it’s been over a year) Ordered my pretzel had to repeat myself 4 times then was told 2 minutes … 15 minutes later i received my pretzel and my receipt snatched out of my hand. The pretzel itself was very nice and fresh my main concern is what I saw while waiting all the walls were filthy the water sprinklers and ventilation above where the dough is prepared were inches thick in dust the once cream in colour oven gloves used in service were now sludgy brown. This place could do with closeting its doors and having a good clean and training the staff on hygiene standards.

didn’t arrive. drive away and claimed delivered at 15:17 when it was 15:14. food never came

Smelled delicious and always wanted to try and i was shocked about the Pretzels we got! Sesame and salt pretzels were raw and soggy and super oily ! I was hungry so we ate them hot realising half way they were 60% raw and sticky ! I felt super heavy and sick few minuted after ! We went back to inform the staff withiut asking for a refund just to mention and they went super hostile ! Wont be going back ever

tasty, filling and good quality

I went for a pretzel today and I won't be going back again. I've been here before and had such a great experience that I brought two pretzels. Today was totally different. I was so excited to order that I failed to notice all the mess everywhere. There were boxes, a random mixer on the floor (that I assume was broken) and no seating area as it was filled with rubbish. Onto the pretzel itself, it was burnt! It tasted awful, I took one bite and then binned it. Next time I'll just go to the crepe place next door.

Would like to thank one of your staff Mr Shrikar who has been so amazing and so friendly on our visit today x Such a nice person very welcoming. He should be definitely get some good promotions

So dirty place. Watch the sealing..

Fresh cooked soft pretzels choice of flavours, was better when they were in white rose shopping centre for ease of getting to

If you want a nice, sweet and salty treat, this place is great, highly recommend anything with cinnamon 😋

No problems with the food, very happy with the pretzels. However staff look very unhappy to be working there

Lovely fresh cooked cheese pretzel. Hot and tasty with quick service on a very busy Saturday afternoon 🙂

Perfect! Got vanilla & sugar pretzel and cinnamon & sugar pretzel as well as vanilla & sugar pretzel sticks with toffee sauce. Order arrived dead on time and still warm. Would highly recommend. Worth the money for what you get!

Absolutely terrible. I ordered a pretzel. But the lady took so long to deliver my order. People who ordered after me got their pretzels before me despite having the same order. I can not recommend with such lack luster and lazy service.

Nice pretzels but definitely understaffed, long waiting times

Horrible experience at this place the woman called Ángela was rude and they didn’t even serve us on time there was 3 of them in the back and none of them served us never coming back absolutely horrible customer service

Alway give me a burnt pretzel that doesn’t taste fresh and seems like it’s been sat there for days. This is second time it’s happened.

The delivery man was very professional and helpful

Ordered Cinnamon and sugar pretzel sticks and the pretzel sticks had a bitter aftertaste. This is the second time I have ordered from the Leeds store with the same issue. My husband ordered some too and had the same compliant. I love Mr Pretzels and have had it for years and haven’t had this experience. This is disappointing

I am addicted to Mr pretzels. I have had other pretzel in America and was hoping I would find one here. They are good.😃

Long wait times, way too expensive and the pretzel wasn't cooked all way through.

Food was cold when it arrived which was disappointing

Cinnamon Pretzel was absolutely COVERED, just the way it should be. however, trying my mocha out for first time the chocolate isn’t melted and blended well so it tastes more bitter, personal preference don’t like it

Cinnamon pretzels absolutey amazing. However the customer service put a bitter taste to the experience. A smile and Thank you would be more welcoming. Perhaps some Traing on customer service would help

I got 2 sugar and cinnamon pretzels was so yummy made fresh so you did had to wait.

Ordered Nutella bites with cinnamon sugar add on but it came opposite and that tiny pot of chocolate wasn't enough to make it Nutella bites but oh well

Very very pricy but the dough was great and was lovely and warm

Very rude staff. Didn’t serve me or look at me for ages. Then gave someone else that ordered after me and ordered the same thing first and was rude about it

Went today with my partner. The 3 staff on rolled their eyes when they realised they had customers to split them up from talking. No customer service, no words spoken a card reader was waved into my face, followed by my present with no words Its clear you don't want to work there, dont be t w a t s to customers.

I had the Nutella pretzel bites and they were made to order, which is nice and fresh. They were unbelievably nice

Great service, took a little time for the pretzels to come out but that's to be expected with it being made fresh and going at a busy time. Love it!

Visited Mr pretzels today orderd some bits one girl took the order then past it onto someone else Went to pay only had a 20 pound note and she asked if I something small or pay by card was very rude.Then ask me to stand to one side so I did while one assistant went to fill bottles up and the other one went to cut some thing up over the other side. The I was just stud there like a spare part.10mins later I asked her how long my order would be no eye contact and she said 2minites .Still waiting then she went and did my order that was already in the try she then slammed them down on the counter found both of them very rude won't ever call back there again

Бързо изпълнение на поръчката. Много са вкусни. Мисля при следващото ми посещение да пробвам и другите им тестени изделия.

Good fresh pretzels, efficient service.

But shabby food was half cooked staff seemed rude when paying by cash refused to take my mo ey until I quoted the law around legal tender

Great food still hot when arrived the delivery guy was very very nice and friendly

Excellent delicious pretzel woooo! So happy you guys are on here! Delivery driver offered phenomenal customer service too! Thank you. Would highlight recommend if you want a pretzels spot and order again!

Best thing from here to get its pretzel bites with Nutella . Would definitely recommend

Love it! Big choice of variants - my fav - pizza Nice snack break while shopping. Definitely recommend.

I have always tried the sweet ones and today I was keen on trying savoury. Must say i was disappointed. Its not as great as sweet ones (Personal opinion). And my special favourites are, white chocolate with vanilla sugar and also cinnamon and sugar (the original 😋) in the sweet ones.

Amo estos pretzels. Sin embargo, hay una empleada de aspecto asiático que siempre parece tener una cara cada vez que entro. Actuando constantemente como si te estuviera haciendo un favor cuando tú pagas por un servicio. Realmente no lo aprecio y me hace no querer entrar allí cuando ella está allí, ya que es bastante deprimente y grosera. Soy un cliente muy leal, así que esto me decepciona porque ha contratado a una persona como esta, por lo que me tomaré un descanso y me iré a otro lugar para mis golosinas. A menudo también quema los pretzels, que es solo la guinda del pastel.

Awful, these weren't soft pretzels 🥨 these were undercooked pretzels. 🤮

Very unfriendly staff, charged me extra, can’t even speak English properly got my order wrong and blamed me for it. Not going there ever again!

Went with 2 others. Saw the 3 for £9 deal. Of course the one I wanted wasn't in the deal, so the other 2 wouldn't get the deal either. Off we went...

My absolute favourite place to get a snack when out shopping, every single time I go I get a white chocolate covered pretzel and it never disappoints!☺️

I visited the store in Trinity Leeds. I was disgusted. This awful woman who I took a picture off gave me the WORST CUSTOMER SERVICE I HAVE EVER HAD and that’s me being nice. As soon as we walked in she gave us evils. She looked at me and my sister like we was poo on the ground. It’s like she had a personal vendetta against us and we were stealing her oxygen or something. We ordered our food and she over charged us and slammed the receipt on the desk like we was blind or something. She also got our order wrong and tried to say we was lying about it. We asked her to correct it and she replied with “well u need to give me 50p”. I paid the 50p which I don’t care about but her tone, I can’t even explain. When we sat down to eat she huffed and was disappointed then we were going to be in her presence for a little longer. As you can see in the picture her horrible face that she was pulling at us and that was actually one of her most happiest moments whilst we was in the store. This needs to be looked into and I hope someone gets in touch shortly.

Perfect place for a quick snack whilst exploring Leeds, I had a savoury pizza one whilst Amy enjoyed a sweet pretzel. Both were very delicious and allowed us to continue our exploration of Leeds. Would highly recommend the savory ones!

Delicious, affordable, comfy and very lovely staff. I had the combo of parmesan pretzel + cappuccino for 5£. It is the soft, thick kind of pretzel (not crunchy). I loved it! Makes for a perfect little snack during a shopping day around trinity. Suggestion for owner: a pretzel with cheese, but in a state where the cheese is a little melted and fried. Or one with sunflower seeds. They were my favorite in my home country, and very popular. :)

Keep it simple. Go for the sugared or sesame seed option.

Popped in and purchased 2 pretzels, the staff told us we could get 3 for £9 so we got 3. All of them were delicious and freshly made. The staff were very helpful and gave us suggestions on toppings! Excellent place for a delicious snack!

I love this place! If you haven't tried a soft baked pretzel smothered in nutella and caramel sauce, sprinkled with white chocolate chips then you are seriously missing out!!! The hot dog wrapped pretzels are delicious too! Great savoury and sweet topped warm pretzels made fresh to order by friendly staff.

Delicious pretzels but could have face wipes cause it gets sticky

Yum yum yum yum yum Sweet or savory, always delicious.

Pretty dead store with no music but very good cinnamon pretzels and ok service. I recommend take out :)

Pretzel bites are really nice. Last time we came we had cinnamon sugar, this time vanilla with chocolate sauce and chips. Lovely both times. It’s also really good that they’re freshly made to order.

Staff were very down to earth and friendly. The cinammon and sugar pretzel is delicious. Highly recommended that you try the cinammon and sugar with Nutella chocolate spread. 👌❤❤

I really can’t find many faults here! The service is quick, friendly and fast, and the pretzels are delicious! They’re always warm, generously topped, and not too ‘doughy’ and melt in your mouth. I’ve been here many times and they’ve always been great; I can recommend the cinnamon sugar, salted and Nutella pretzels. Price-wise, I’d say they border on being expensive, but these types of places often are... they’re fairly in line with prices of other such establishments. Occasionally the tables aren’t cleaned and there’s a bit of rubbish here and there, but nothing particularly disgusting.

The cinnamon sugar pretzel bites are my favourite, they are a large portion. But this time I went it was rather disappointing!! The large portion that I asked for was really small and they were more like plain pretzels! Maybe I’ll try it again one day, an improvement is needed.

Friendly and helpful staff, great food.

Served me a VERY burt pizza pretzel so i sent it back, checked my receipt theyd charged me an extra £1 for two dips i didnt purchase or get asked about. Not coming again. Completely idiotic staff.

Delicious caramel pretzel bites. They were so good I think I want some now 😂

My pretzel was cold but still had a nice taste but was cold

Only came in for a coffee. Americano tastes like water, & I got an old pound coin in my change. Boo’.

Rude staff. Skip this shop and go to Gregg

We had the salted on and the nutella one. They both where very tasty! Can't wait to return and have another one soon!

Always when we are downtown, we get a pretzel from Mr, Pretzels kiosks, very fresh, yummy, our favorite is cinnamon+brown sugar pretzel. I was wandering how come there are no kiosks in Laval malls? Hopefully soon.

Tried the original cinnamon fluffy pretzel. Well worth the calories (450?) Smells nice, nice textures of the pretzel, cinnamon, worth every bite. Original, not everyday treat. Pretzels at it`s best! Restaurant has a seating area!

Amazing pretzel bites with cinnamon and sugar 👍🏻👍🏻👍🏻👍🏻

When I'm in leeds centre I just can't get enough of these cinnamon and sugar are my favourite. Service good too and coffee nice 😊😊

Mr Pretzel does exactly what it says on the tin, pretzels. They are very good and consistent. Worth a try.

me encantan las masas que preparan aqui, es todo de elaboración artesanal, por ello presentan un gusto y aroma excelente

As a treat - not cheap and probably not good for you either the cinamon and sugar pretzel smells amazing and is warm and doughy! Enjoy!

Al menos eso es lo que esperábamos. El 3 de nosotros pedimos una bebida cada uno y eran muy caros. Mi hijo y yo también ordenó la comida. Tuve un pretzel pizza y él tenía un perro caliente envuelto en pan de pretzel.

Walked in late for a coffee and had some cinnamon pretzels and Nutella ones Almost 20:00 but the staff were very nice to us still served and wasn't rushing us out Lovely cinnamon pretzels as always

It tastes sooo nice...wasnt expensive and worth every penny. The dough is still hot and i got caramel which just melted in my mouth. Highley recommend going for a snack if your in the area.

Popped in here on Friday afternoon for a quick snack mid shopping. Ordered a pretzel with white chocolate at £3.45. It was okay, but the lady poured the sauce over the pretzel and then put it in a paper bag which resulted in most of the sauce getting smeared inside of the bag (unless I was prepared to lick the paper there was no way for me to get into it which is a shame since it was the best bit). Maybe the company should consider giving the sauce in little pods for dipping instead?

I have to say anywhere I go I look out for one of these! The Parmesan cheese is amazing or the cinnamon either or both are yummy!!

The service was excellent, and the pretzles were fresh and piping hot, but at £4 each I wouldn't make it a regular thing, but it was lovely as a treat.

Omg these are amazing i can't get enough of them. My favourite is the cinnamon and sugar. They are so moreish. Nearly filled my loyalty card so can't wait for my free one! Need one in Wakefield! I'm 40min from leeds

My daughters are fans of Mr Pretzels, I always buy the 4 for £11 package.... getting all cinnamon sugar...... there have been occasions where there isn't enough sugar on the pretzels and then there are times where there's too much.... if they could get this protocol right then I would be able to give full marks...... awesome and keeps the kids happy ( and quiet !! Lol )

Went to the mr pretzel in leeds.. Coming from america pretzels are a big thing. So I thought to try the Mr pretzel and see what they are all about. I ordered a cinnamon suger pretzel. I had a few bites and realized it was uncooked. I returned to tell a staff member about the pretzel. I told her how do they make their pretzels. She stated that they just follow company procedures. I then asked her if selling raw pretzels was apart of the procedure she began to give me attitude and told me she isn't going to refund me if that's what I came back for because I took a bite out of it. I told her I wasn't looking for a refund I simply wanted to know how you guys are selling uncooked pretzels to customers she told me well take it up with the company.I was very disappointed and how she spoke to me and how she handled the situation even other customers were appalled at how she dealt with me. I haven't been back since and don't plan on it.

Byłam tutaj kilka razy. Pyszne, świeżutkie precle. Mniam,mniam... Najbardziej lubie te z cynamonem :)

It is rare to find a pretzel place anywhere in the UK and this place is gem. The big let down is price for a pretzel and after visiting it I have not been back, due to price.

Visited today and shared a mouth watering, freshly made cinnamon & sugar pretzel. Lots of different flavours to choose from. Drinks reasonably priced. Friendly, polite staff. lovely.

I had a white chocolate pretzel here as a treat. It was immense. The only issue I had was lack of seating (but it is a very busy place) nice staff, quick service - good price. Will 100% be going back!

So had to find fresh and amazing pretzels in the UK - well this is the place you want to come if that's what you're cravingPretzels bought in stores just aren't the same!