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Nº 896 in 983 in Ealing

Nº 31 of 32 Other european cuisines in Ealing

Score
OpinionsNoteTripAdvisor-1.0

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Había más empleados que clientes en una noche de sábado. Los porteros son muy educados y el personal del bar, pero teníamos un problema y un barman, tuve que llamar al gerente porque él no estaba autorizado para solucionarla. Un tío asiático desaliñada vino hacia nosotros y nos preguntó qué queríamos, al parecer, este hombre era la excusa lo siento por el director. Por desgracia tiene cero habilidades de servicio al cliente, él apenas habla inglés, es increíblemente grosera y agresivas y prefiere discutir con los clientes. Dejamos nuestras bebidas sin tocar allí y a la izquierda y prefiero fuego a nuestro dinero que nunca dar otro centavo.

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The first impression is sad,... ;((( there is no atmosphere like in the old previous place, a place that was warm and cozy, it's a pity that the tables are very close to each other and you have to be careful not to disturb those next to the table. The place is mixed in with the crowd of other places, the menu is already in the form of a plastic cardboard box, previous dumpling sets he doesn't exist anymore !!!! ,you have to go to pick up the bill because the staff forgets to take an interest, ;(( generally it's not as nice as it used to be.

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On valentine indian lady with red shirt who’s name started with P and the short guy with blue shirt name started with A , maybe have to be the rudest customer service agents that I’ve come across in my life , we understood that their will be a small wait but when you start accusing customers of lying and not giving table thats sitting empty for approx 1 hour that we spent their is ridiculous, anyway that’s fine but the attitude , they both need extra training on meet and greet and working under pressure , both reply in same manner which makes customers that spend a lot money as myself , very uncomfortable , they should learn from Park Royal staff members about customer service and how to explain to a customer on waiting times and how to keep customers on a good vibe Seriously my worst experience ever As you can see in image the table stayed empty for 2 hours and also the blue short guy lied that the 2 booths next to till were for only a party of 10 when clearly their was only 8 seats, why? I don’t get it , customers like me spending 3-400 a month with Nando’s