Moto Motorway Services in Exeter

Never again! Rammed and hugely overpriced.

Got food poisoning. Ate a zinger burger that smelt/tasted a bit fishy. Thought I was just imagining it. Been throwing up and diarrhea for the last 2 days. Ruined my easter holidays. Thanks a lot

Horrible. Service station was filthy and very busy. Ordered food at Burger King and it was horrific. Coffee at Costa coffee was cold and disgusting. The toilets were filthy and looking old. There was many toilets not able to be used due to these reasons: one toilet had a newspaper in it, another had a full on plant inside of it (somebody had taken it from outside or a display and put it in the toilet I assume), there was food in one, and one toilet was filled the brim with water and pieces of toilet papers after somebody had clearly blocked it. One stall had toilet paper thrown around all over it and soap pumped everywhere. I understand people are treating the bathrooms with a lack of respect with there childish antics of making an unnecessary mess. But assuming this was reported this should have been kept on top of and cleaned up. There needs to be some sort of enforcement to stop immature people from treating the facilities with such a lack of respect. It becomes inconvenient for those needing the to use the toilet but not being able to due to immature childish behaviour from other disrespectful people.

Nice coffee at Pret but the treatment of staff by management was shocking. I felt very uncomfortable enough to leave with memory of it.

Very good but over priced products all over

Another motorway break, captive ordience, the prices reflect that, Staff are just there to take the money with very limited interaction their bread and butter

Missing food and burger bun tasted old Awful kfc

The sitting area in the food court was absolutely filthy. Most of the tables were covered in debris and the floor was disgusting. This place is a health hazard! AVOID

Stopped for a snack at Exeter services

Service stop will say for being understaffed the food was fresh just took a while for it to come

Disgusting unheated chicken bakes and 'chicken' sandwiches. Macerated minced watery chicken in some kind of white sauce. Horrible taste, nothing like chicken. We are leaving this very bad review for others to see and avoid this place. We are big fans of Greggs at home in Llanelli, South Wales, because of the bargain high-quality meal deals. Unfortunately, there are no such deals or good quality food here! No time to complain and ask for a refund, rushed visit.on a bus trip home! It was a very bad and disappointing experience 😕

£32 to park a HGV overnight, with a £10 food voucher that doesn’t go far. Toilets disgusting, blocked, dirty with cubicle door locks defective, coat hooks broken off. Showers even worse - pools of dirty cold water all over the floors, ceiling absolutely covered in black mould.

You can still get unseasoned, instead of signature, fries, so long as you order at the counter i stead of on an ordering panel. One hudden advantage is that, because unseasoned fries are no longer the default, they have to be freshly made when you order them. In my experience at various KFCs, this often means they are crispier and hotter when you get them. Overall our neal was excellent.

I dont get KFC very often, but when I do, it's mouth-watering delishesness.

Worst services I've been in. Was lunchtime on a weekend and most of the advertised services (BK, KFC, Noodle place etc) all closed. Plenty of footfall and car park pretty full, place was just full of confused visitors having to settle for an M&S meal deal. Never going back.

Great services, plenty of parking. Clean toilets and baby change area. Lots of choices for food and drink. Lovely dog walking area.

You get what you pay for, with no hidden cost. The staff were friendly and very efficient.

The men’s WC here is absolutely disgusting, two cubicles blocked and unusable. The whole floor is underwater and there has obviously been no cleaning for some considerable time.

Decent enough service's good choice for hot food and cold food

A member of my family had 4 piece meal in December on his way to Christmas holidays and within few hours was violently sick and diarrhoea and spent next 24 hours in bed. He felt the cleanliness of the KFC was below average- tables dirty.. I am concerned of the level of hygiene and quality and freshness of the chicken so wanted to make you aware to review your hygiene and quality processes. He would not recommend visiting this branch.

It's just KFC with the usual oily floors

Worst! Never again! The staff were very rude! Very poor customer service! I was ignored in the line for very long just because what i wanted to order was not on the order screen! And when i inquired, they even shut me off! Very disappointed!

Good was great. Ordered and then waited for about 20 mins for food. Very functional to eat. Did not feel warm and welcoming.

We stop at these services frequently as they are the best place to charge. Always chargers available and they always seem to work first time. Each visit takes us to the food hall, it feels a little tired, but it's difficult with such a footfall to keep it pristine. The restrooms are always clean.

Always love KFC.Exeter svcs as good as anywhere.Nice services,always busy.

Poor serviced - I was waiting at KFC for 10 minutes and no one would serve me just got ignored and the same at Burger King. Customer Service is appalling and when you only have limited time for break this is disgusting. Staff don’t smile anymore and place is dirty.

Only does sugar free and Pepsi Max drinks. Chips were peppery, but chicken was fine

It was near impossible to park and always a car in front of you when you enter ypu have to fight your way to the toilet. I used the disabled toilet with my radar key and it was excellent but it very busy and couldn’t wait to leave

Decent food last 2 visits with good customer service even at busy times

What can you say about motorway service stations. Adequate? But the electric charging points were plentiful, easy to use and quick to charge. Well done Gridserve!

DON’T BOTHER Over cooked cold burger and chips no better, don’t waist your money, you can get something better then this.

Absolutely disgusting place, the seats in the family dining area were all ripped & you was sat on foam, the whole place needs knocking down & starting again. *admittedly these problems aren't down yo KFC, they are down to Moto. Will drive past these services in the future.

Chain store, it would be a good idea to keep the tables and surroundings clean

Could of done with everything being open 24 hours... I thought that was the point of service stations.

West Country Pastys had a Cornish pasty way too much seasoning (pepper) in it,burnt my mouth and felt really off colour driving home. The services themselves are a nightmare to access about three roundabouts and must have gone round at least twice in an effort to get the right entrance.

Came here a lot of times because of how reliable they are and friendly the staff are.The food is what you would expect from any fast food restaurant . In a wonderful location just of the M5 motorway. Would definitely recommend

Suffering a bit due to building work when I went.should be good again after

Ordered 3 chicken wings for the wife, got 2, saw the 3rd on the heater thing, asked for it. Got denied even though they read out the order verbally containing 3 pieces of chicken. Probably got eaten by the workers, wife feeling a bit suicidal now ngl. Sort it out KFC, an accent isn’t a language barrier.

Cleaner actually needs to clean the tables. Every table was filthy at 9.40pm

My 1st kfc in 8 years and never again rip off and where is the rest of it..

Stopped here to pick up a sandwich from the M&S Foodstore and go to the toilet. No problem with M&S, even managed to pay cash. However, the mens toilets were a utter disgrace. A number of urinals had been closed off, and the toilets had no manual means to be able to flush them, which appeared to have been removed. There was no apparent sensor operation either. All the cubicles had backed up poo and paper stinking the place out. Totally unacceptable for a very busy service station area. How it will cope during the busy holiday season I can't imagine. It needs to be fixed urgently!

YUMMY I DEFINITELY RECOMMEND in my opinion McDonald’s is better though

Uterly Useless. Toilets are hidden away at the back. No real gluten-free meal options. Yes, good old M&S did have a free from prepacked sandwich. But none of the other outlets had anything GF on offer for breakfast.

The first thing that most people need, on arriving at a motorway service station, is access to the lavatories. In this place they have decided to put the toilets right and the back and have everyone pick their way through the catering bunfight to get to the plumbing. This is not about offering the customers what they need. It is also more difficult to access from the motorway than many other service stations. Perhaps hold it in and press on.

Delicious good takeaway food. Fast service and prices are not too bad.

Dreadful, disorganised layout , difficult to find our way around and vastly overcrowded. We left as soon as we could after a comfort stop. Ignoring our original plan for coffee and snacks

Very nice place. To do different things to do. While you have a break from driving.

In one word - vile! Stopped for a coffee en route to Plymouth at 6:45am. Got a coffee from Pret then looked for a clean table to sit at. The floor was no better which, having worked in catering, I was surprised about considering it was so early. As none were clean I took my coffee outside so I could drink it whilst admiring a view of the overflowing bins. Before I left I used the toilet which stank with paper all over the floor. Disgusting place which I will make sure never to visit again!

they forgot my cookie and that made me very sad :(

Toilets are appalling and the whole place is run down .There is a Costa and M&S simply food but apart from that there are no good points . Even the Costa coffee was horrible! We haven’t stopped here for years and won’t be bothering again

KFC provides quick service with friendly staff and consistently good quality food, making it a reliable choice for fast grub.

Very busy kfc om a motorway services and they serve cold chicken, find it hard given that it's so busy food should be piping hot. Ooen the box burger looked like it had gone 2 rounds with tyson.

Tables and sitting area needs to be cleaned more often

The over all apreance as improved but the level of service of some of the outlets is poor and quality of food varies

Food choices too much fat takeaway needs a rethink

Toilets need a sping clean nd keping clean

Clean place busy but got served quickly but they had ran out of coleslaw

Unfortunately, this place is so dated, dirty, ripped chairs, dirty tables, KFC food was fine, but to sit in is depressing. It all needs a face-lift, considering it is a major service station where literally thousands of people pass through.

Good place to break on the mororway. Washing machines available. Lots of seating and food venues

Nice kfc but service was a bit hit and miss.long wait for the food

Costa - awful service! Later 2 customers got served before myself. After waiting ages for them to make 3 drinks for the previous customer they proceeded to serve the people behind me. Not impressed at all. The toilets were absolutely disgusting! Smelt awful, dirty hadn’t been cleaned for quite some time! Avoid

i went to the services on a long drive with my friends expecting a pleasant, stress free experience. however that is far from what i experienced. i made my way over to the costa counter and encountered an employee named lauren who was not only rude and unpleasant but also made our coffees ever so bitter. please take into consideration retraining your staff so they can provide a somewhat pleasant experience for your customers. many thanks, serah

Just went in for the toilet and it’s nice the toilets are clean and smell nice the shops are good and food looks nice you should visit

Very clean food excelent and staff very friendly and helpful

After spending nearly £23, on a family bucket, when we opened the box we were disgusted to find that the 10pieces of chicken were all drumsticks the outer coating was over cooked and inedible, and the corn was old and soggy, would definitely not come back to this KFC

Great little KFC but not very big plus the staff looked stressed right out. The service area is tiny and the waiting area your sort of mixing in with other customers for other stands

Just seem to never have coffee machine not working not good only kfc I know never to have coffee

Place was a complete pig sty. Food everywhere on all the tables, food on the floor, bins full no one cleaning up. For someone selling food they need an inspection from the food hygiene officer. This was on the 1st of Jan, surely they know its going to be busy.

We stopped here for something to drink and eat and choose Greggs . We ordered sausage roll and cornbeef pastry . We have never been so dissatisfied by Greggs. It was like someone had made them with a paste as there was no substance to either. Only slightly warm which was not welcomed when you have driven for many hours. I hope these comments make Greggs standards improve as we would not recommend to buy from here

Bad quality of food. Had food poisoning. Could literally taste the bad chicken in your mouth.

Nice food and friendly service,

Always fairly consistent quality. Not the nicest place to eat in

Cold food, missing items, very long wait .... and we were the only 2 ordering, never again!!!!!

Its KFC, nothing special. In fact I don't eat it any more.i only bought it for my little cousin. I find it over expensive for what you get.....an adults meal isn't enough to fill a child....I know because it doesn't fill my 10 year old granddaughter..... its a total rip off....

100% exactly the food and service you expect. Nothing to complain about.

Didn't enjoy this at all chips had a seasoning on them which I never asked for and the chicken was rubbery one piece was still quite pink.

Nice place to stop for a brake and somthing to eat and drink

Do not go to Burger King. Whoever was shift manager on Thursday 16th November around midnight is weak and useless. Watching a bunch of teenagers fooling around for 20 minutes when there are only two orders and you just want to get home was particularly frustrating. The girl with blond hair needs sacking for not only being irritating and stopping everyone getting on with their work but she is clearly lazy. The food is awful and over priced. Get a grip.

The usual good food from a KFC but also the usual problem of missing items. This happens so often at every KFC I've ever used. Why oh why can't this be fixed? Even if it's not busy there are still too many mistakes made. I shouldn't have to open and check every item every time. I used to get KFC delivered but not anymore. I always collect it myself as I just can't trust the staff to put my order together properly. Always something missing or wrong. It's not acceptable. The food is always great though.

Chicken was greasy, chips were thrown into the bag, not nice at all.

Dont use this service station, it smells of pee as soon as you stepped out in to the car park, then they have the nerve to try and charge for parking, it comes over like a place you do dodgy deals... But the toilets are clean

Came here for a quick drink and toilet stop whilst travelling on the M5. Plenty of parking but there was a huge amount of the parking area dug up so it was like a building site. We visited Greegs for a coffee and cake which was ok.

Really disappointing veggie options in every shop. Bathrooms are ok but the general vibe was off and it didn’t smell good or clean. Disappointed to not interact with forementioned black haired costa barista. Thinking that they probably got a bad rep when they were making the best out of a bad work environment. I was relieved to leave and will probably go somewhere else next time. Shout out to the pasty van though, as always great.

Terrible service 3 orders in over 24min waiting for my order didn't get my drinks and no refund staff at collection very rude

Not sure they know what fast food means. Many people complain of half hour waits.

Incredibly slow, they are doing Deliveroo and neglecting all the customers. Go somewhere else

40 mins wait for a cold burger and less than1/4of a pot of gravy verry bad service never going again workers were rude as well

Optimum stop for travelling south. Has everything you need. We couldn't find any motorcycle parking so parks right outside the doors. The Cornish pasties van was delicious but expensive. I probably should of bought one from their petrol station shop. This place is always packed and so you need to be careful when driving or riding through the car park. I was nearly hit by a car

Convenient place to stop ahead of a long drive home. It was very busy the whole time I was here so I'm guessing it was popular! I managed to get a decent coffee and stretch my legs before the long drive. I like this services so I will stop again

Twenty minute wait for a regular meal (no ingredient changes)

Good value for money food. The food area itself (shared with other restaurants and shops) is a bit tatty, dirty and often overcrowded.

Food was quite nice when we finally got it. Had to wait 45 minutes after placing order!!! Not even a sorry from staff then there was half of it missing, still no apology. Completely unacceptable will not be using again. Even when myself and other customers complained there was no sign of a manager!

Food and atmosphere is nice. Service is slow though. I waited (after order)for 15 minutes, only to be told that they are out of sandwich. I was offered a refund, however I chose equivalent amount of chicken strips.

A 30 minute wait for food IS NOT fast food. What is going on at this KFC? 10 orders on the screen and one poor guy on the expo.

The person who appeared to be in charge was really rude and spoke to me in a disrespectful manner in front of the whole queue. She was clearly very unhappy in her work and showed little patience

Popped in for a coffee and was super impressed with the knowledgeable and friendly staff. Special mention for Caz who went above and beyond. Very satisfied customer. Thank you Caz and all the staff at Moto Serivces Costa Exeter.

Huge 40 minute wait for food. Many others cancelled and got a refund. Over priced and will avoid in future.

It was the last weekend of the school summer holidays so very very busy inside. Took 20 mins just to get my food order due to so many people ordering at once!

Visited 7.45pm on a Saturday (2nd sep so end of holiday season). Pret and Greggs closed already. Very slim picking at m&s and wh Smith. Long queues at Costa. Ill prepared for the time of the year and day/time. Disappointing

Stopped to use facilities only. Bring your own food and drink.