Morrisons York - Foss Islands Road Cafe in York

We popped into Cafe at Morrisons have spot lunch while we visited our Daughter at University we went there was group of 5 myself wife and daughter and my in-laws.I cannot fault the food which was good edible tasty but service was poor. We ordered using new self Service machine which when we finished told us wait at table be served after ten minutes we where bellowed at by one most grumpy miserable looking women ever seen stating get up here get our drinks as where not bringing them to us. The waitress who brought food out was pleasant easy going lady but she was rushed off her feet and also shouted at by same women as we did. We finished meal left on way out used toilets and omg I’ve been involved in farming for my entire life have strong stomach but even I felt sick my mother in law was gagging at stench as well it smelled like not been cleaned in months stale urine smell so bad stung back of throat and eyes I actually couldn’t believe a supermarket chain has allowed toilets get so bad

I came here today to meet a friend, the lady who put my food through the till was lovely and explained because I had a scone/sandwich box it came with a tea but won't be printed on the drinks counter till but they will know when they see my tray that a cup of tea is included. I arrived at the drinks counter till to be greeted by a snappy woman, I say greeted, she barked at me 'whats the order number' I said 21 'i don't have anything for you' she never turned around from her counter to greet me, she had her back to me for the duration of this exchange and then asked for the next persons order number. I stepped in and told her 'I have paid for this meal box, it comes with a hot drink' This rude woman definitely needs to attend a customer service course because she was rude and to not even acknowledge me with a hello and to serve with her back to me is just not the service anyone should receive. All of that aside - everyone else was lovely and the food was good value for money. I would come back but if I saw this woman again I'd probably walk right back out again.