Morrisons Harwood Cafe in Bolton

I can now see why this cafe has such poor ratings! Shameful! Both the drinks machines were not dispensing properly, l had 4 attempts to get firstly mocha then hot chocolate, all l got was milky water. There were no proper cups, got told to double up a coke cup! Ordered a small breakfast which l needed a magnifying glass for- not the small breakfast standard l've had there in the past. The nicest thing about it was the cheap white toast slice with real butter. Staf were nice and apologetic but it seems the drink machine issue is happening regularly- so either maintain it properly, Morrisons or go back to the old fashioned way of making it fresh!! Needless to say got my money back on the 'drink??!!' As the final attempt, while looking ok tasted like dishwater. Will l be returning? No. Would l advise anyone else to go. No. not unless you were absolutely desperate!!

Me and my partner went since the place we usually go was closed. I ordered a sausage barm with a hash brown and he ordered a bacon AND sausage barm. The service was very quick but I didn’t receive a hash brown and my partner only received a bacon barm. I went to a member of staff and told them and they asked me to bring the receipt. I looked at our receipts and the cashier didn’t charge us for the things they missed off. We didn’t see any point in going out of our way to correct a mistake they made so we left it. I also had a slice of lemon drizzle which was dry on the upside. This is because the slices are left out in the open to take when they should be under a cover. Also the barms were nice but small. I think I’ll be sticking to the local garden centre since the prices are more appropriate for the food.

Used this café for several years, in the last year it has really gone downhill. The staff openly complain it is understaffed to customers and are often rude and abrupt. On a recent mid-afternoon visit three out of our party of four were told their chosen food wasn’t available, the alternatives were very limited. The food in general is poor, sometimes undercooked, sometimes overcooked and is generally poorly presented and bland.

We have a Morrisons Cafe Xmas dinner every year. Usually delicious. Usually packed out. We should have realised something was wrong this year. 12 noon, Friday... Cafe almost empty. Had been reduced from the advertised £6.50 to £5. We now know why. New plates are too small. Turkey was wafer thin. Like you get in the cooked meats aisle. But tasted OK. Sprouts tasteless. Stuffing tasteless. Carrots were raw. Not 'hardly cooked', Raw. Roast potatoes were burnt (frozen ones... burnt!) as were the pigs in blankets. Mash was nice. Yorkshire pudding was OK. All covered in strange tasting water-like gravy. No cranberry sauce. None of the staff in the cafe were wearing masks. Like most of their other regulars it seems... we won't be going back.