Cakeaway Bolton in Bolton

Food never arrived, now having to wait for a refund. Place is a joke

Food is an hour late, all food is cold, all food looks nothing like the pictures, it actually looks great on the pictures, ive paid £13 for a dry burger that looked big but is actually the same size as a mcdonalds hamburger, and a quarter of a potato that has been turned into about 6 fries, the loaded fries are horrible, i think the only good thing is the can of coke i got with the burger which is funny because its the only thing that hasnt been made by you, first time ordering and wont be again

didn't turn up and the staff and ridiculous

saying delivered but still waiting for my order

probably better off making your own desserts than ordering from here as it never turns up

everything about it was rubbish , the service was horrendous , they was really rude , the actual stuff was all wrong

Customer service is disgusting. Waited for more them 2 hours for cake which was meant to be delivered before 12 am. Upon calling the staff was so rude. No apologies nothing

So beautiful and wrapped so nicely! Thank you

never arrived even though contacted cakeaway they said driver was on way

Been waiting 3 hours and still hasn’t arrived. Blaming motorways etc when there is non to my address from their shop. Do not recommend, it is just a scam

Delivered 4 hours after order. Delivery update was not available. No answer on phone. £19 for 2 treats🙄 Don't ask me to review a dessert that should be warm but is 4 hours cold 🫣

it's a joke 10 minutes till it closes and it still hasn't arrived

Ordered on uber eats a d no food arrived the girl who answered is so rude and needs to be sacked the place needs shutting down. Will be reporting to officials

the delivery was late. the food was cold and not fit for consumption. I had to throw it

Rubbish rubbish rubbish and rubbish! Waste of money takes hours to come , customer service is appalling, staff very rude and take about u after the call

Ordered and waited 2 hours order never came staff was horrendous to speak to DO NOT ORDER! Rang after an hour or so was basically told to sod off the rang back to cancel and was laughed at absolute joke.

Absolutely awful ive been waiting nearly 2 hours now and it says its arrived and its not came whatsoever, not to mention the price for it to not turn up at all , absolute joke , to add to this when i called the customer service was appalling, just unconditionally rude .

not even turned up with my food and drinks been waiting 3 hrs

The order says delivered enjoy your food however it hasn’t arrived yet

Absolutely shocking, food arrived over an hour late due to “bad weather” it was a little cold outside but the driving conditions were fine. The food was FREEZING cold so non of it was ate went straight in the bin. It turned up in a soggy cardboard box that was literally falling apart and to top it off being over an hour late the delivery driver wouldn’t even bring it to my front door he made me leave the house at 20 to 3 in the morning to walk to his car to get it off him. Don’t bother

The only reason we give 1 star is that there is no option for zero stars. The order was so late we decided to cancel it and go to bed. It was eventually delivered at 11.30 at night after we’d gone to bed. We tried to claim a refund and they said it was hard to deliver as the weather was bad. It wasn’t raining, it wasn’t windy, it wasn’t cold and so I’m not sure what the issue was. Looking at other reviews, it seems that this is a general theme. Appalling place! Avoid at all costs

Order was marked as delivered and hasn’t showed up. Don’t order from here.

Order never arrived! Flagged it after being half an hour late, with no response. Received an update to say it had been delivered (not to us)rang the restaurant, got an answer phone, left a message, no response. Would like to know how this can happen, when you have to give a security code? Will wait to see if the requested refund arrives, but doesn’t bode well. Appalling customer service

Absolutey shocking don't do a delivery service if you can't delivery at all

Tried calling and cut off multiple times

Took 2 and a half hours + for the order to arrive. Says they're from Bolton but it came from Manchester. Ordered a 2 sundae and 2 milkshake and all I received was milk no substance to either of the items. Customer service was appalling apart from the very last guy who I spoke too who seemed annoyed when I stated that I had been waiting 2 1/2 hours and every time I rang up they said he's 15 minutes away. And it was nothing but lies. 10/10 will NOT go again

Order never came, no communication from the restaurant

shocking took 2 hours to arrive and when it did it was cold and squashed went straight in bin

Still haven’t received so not sure how late it is going to be ordered at 8:30pm it’s now 10pm and not here!

Delivery was way too late to wait for.

The billion dollar cookie wasn’t nice and the burger was ok but the fries were too cold and the delivery was late and also they didn’t give any sources with the food. And the price were not meeting the standard of the food.

Food nwvwr arrived after sat over 3hrs diagusting service not even a 1 star rating

Hour and half late food is freezing won’t order again

Food arrived late and cold. I called the restaurant when it was an hour late and was told it would be "a couple of minutes". Food only arrived after 20 more minutes and was stone cold.

Really poor service. Haven’t even received my food and couldn’t even track any updates

ordered at 10:30pm, was stated on the app it was delivered at 11:20pm when it wasn't. Still haven't received it and it's 1:20am. I'm expecting a full refund as no one has delivered it at all. thank you

Have had my orders over an hour later multiple times.

Food didn’t even get delivered just says enjoy your food also saying it has been delivered. I still haven’t even paid so someone has paid for it.

it's nothing special but expensive.

I ordered the desserts at 2am and I was given a delivery time of 3:35am at the latest. In the end the order arrived at 4:40am, over an hour late. It arrived in a black bin bag with no receipt and the sticky toffee pudding container was on its side and leaked toffee all over the apple pie container. The top of the apple pie crust was broken to bits

Did not receive order so cannot state what quality of food is like

SWERVE THIS PLACE AT ALL COSTS...........ordered and it never arrived, i rang and asked and was told its valentines day and it wont be long. 3 hours later still not arrived. givin up and going to bed. will NOT be ordering from here again

We have not received the order at all . DO NOT order . They will steal your money and they are very rude when you call them . I am going to instruct a solicitor against them as I recorded all my calls to them .

Order was never delivered and poor customer service from the person I spoke to over the phone. Never ordering again

Waited over an hour for our delivery and had to call them to see 👀 where it was. Driver had come up on tracking stating it had been delivered when it arrived 15mins later. Never will I order from these again food arrived cold soggy and wasn't nice whatsoever.

Food came so late! Then delivery driver callled me 30 mins before arriving saying he will be 20 mins and am I sure I still wanted my order? Like I felt they were trying to put me off and couldn’t be bothered! Anyway it arrived and my drink was all leaking in the bag and into my desert. So threw it away and come to bed! 🙄

Food cold didnt get ice cream with both cakes which your suppose to get and was really late an hour

Order never arrived, rang restaurant twice, told me they would get the driver to call me but never did. Glad I chose the cash option👍

Order never arrived. I rang them about 6 times for an update after waiting over an hour and half. Kept being told driver is on the way. Over an hour this so called driver had the food. I was just fobbed off over and over. Was passed from person to person when I called up. Staff were rude. Terrible. Avoid.

Food was cold probably due to being late about an hour and almost most of our food was uneatable in result!

Beautifully presented, delivery time was terrible and then it didnt arrive until 30 min after the time frame. Unfortunately the waffle was cold.

I ordered food at 12 pm and still sat here at 330 am in the morning waiting for for my order absolute joke

Ordered (cold ready made cakes) at 7.20 delivery estimate 8.10-8.30, chased at 8.40 and was told it had been delivered, delivery estimate changed to 8.40, phoned the shop at 8.50 and was told it was en route it arrived at 10pm. 2 hrs 40 after orderin

I didnt realise i was ordwring drom warrington and i am in st helens so ive not received my order but the money has fone oit of my bank. Can i have a refund please.

Said it was delivered but never got it

Absolute disgusting place ordered twice and they said I rang up and cancelled it when I never did because they’re liars never order from this This horrible lying place again

Absolutely horrendous customer service. Over 2 hours and 20 mins late: no apology offered and when I pointed out the length of time and lack of customer service was told I was being abusive. Minimum wage staff that need equipping with customer service training: awful. Will not be ordering again

Food was cold upon arrival, later than 30 minutes, the delivery driver actually opened my front door!!!to add insult to injury, smoothie I ordered was tipped to the side… pictures of the food I have binned can be shown, stale chips,burger cold, waste

Disgusting restaurant never order anything in your life check the reviews before ordering anything from this restaurant the food I got just smelled like cigarettes we didn’t even eat £38 I wasted my hard earned money

my food hasnt shkwe up i want the food here and refund for how long it has took

Only if you could give 0 stars! Order at 12am on uber eat.... its now 4am after 4 calls asking where it is and them saying 20 mins. To them not even answering the phone. Still not got food! Had to place a complaint in with uber as it was a £40 order was meant to be £60 if wasn't for the offers. Shocking company!

Food was 45 minutes late , food was absolutely freezing cold as If it had been sat for ages before getting to us , milkshake is nothing like what they advertised. This was supposed to be the Milky Way crispy role milkshake and was shown to have the crispy roll wafers within it . The shake was quite expensive too

they cant get the food to warrington area with out it being late or cold should not deliver to wa5 . hotdog was re frozen buy the time it got too me .

The best shakes spot on guys thanks

Amazing food milkshakes are so nice!

Food came an hour late, food was cold and not worth the money

Avoid- Wrong order, cold, late and they forgot the drink.

not arrived yet can't discuss quality of food

All food was cold and burgers was a mess all ova cakes was good thou

Never showed up when I payed for it !!

Food was unedible cold call 3 different times they said the driver is 10 minutes and he was longer then an hour and half I ordered then food at 1:30 am food didn’t come until passed 4am

The savoury food was cold and disappointing, my partner couldn't even eat hers. The desserts were very nice though, especially the strawberry slushy.

Scammed me said they delivered my order and didn’t. I spoke to 3 different people on the phone an they was really rude I’ve been scammed for my money an won’t be ordering for here again and I say again my order was not delivered!

My order was 2 hours late and freezing when it arrived, wasn’t even edible

order never came messed about for nearly 2 hours absolutely terrible service

I apologise for the inaccurate rating of the food, since I haven’t even tried it! My son and I waited an hour for one waffle to be delivered, only for it to be cancelled 5 minutes before the food was supposed to arrive! Then they told me that I had called the restaurant and cancelled it personally (which I never did). My son is devastated, but at least (unlike many of the other reviewers here) I was issued a refund by uber eats! But that refund apparently didn’t include the tip I had planned to leave the driver, which still got taken from my account. So I essentially sent an extra £3 to a restaurant who was too lazy to deliver my food for nothing in return. Thieves!

Over 30 minutes Late , £4 for a can of coke & when called the woman was just screaming down the phone

ii ordered this at 8 o'clock and I have only just got it now at 11:00 so 3 hours late the staff on the phone was really rude and not giving me proper updates it has now arrived stone cold and there is a burger missing! never again

Absolutely shocking. Ordered at 18.30 THEY marked it as delivered about 19.30 didn't arrive until 23.00. it was absolutely freezing and at nearly £13 a meal it was shocking. Reading all the other reviews it seems this is common. I never leave reviews ever. But to mark as delivered so the customer can't cancel or claim their money back is not ok. Just eat won't allow a refund because I can't prove it didn't actually get delivered when they said it did. It was inedible rock and hard burger buns.

I ordered at 7 o’clock and it’s now nearly one and it’s still not here rang the restaurant four times and the woman said that the delivery guy was gonna be 15 minutes. I’ve been waiting over five hours for my food. It is horrendous. Don’t ever order from this place. The staff are so rude. The place should be shut down.

didn't even arrive! phoned and no answer, answering machine cut off before I could say anything. absolutely awful. just eat contacted and full refund requested. definitely not recommended 😕

The burger and chips was freezing

Food arrived over an hour late, rang the restaurant number to be told it would be with me any second. 30 minutes later it arrived. Food was cold, ruined.

Over 2 hours from first ordering the food. It was a treat for the kids so it’s even worse when the kids are waiting. Never bothered to update us. I had to keep ringing only to get misinformation. The food eventually turned up. Cold. Stale chips. Burger was okay but gristly/fatty. The kids enjoyed the fudge cake

food was not as described. took nearly 3 hours to deliver. had to ring 3 times and then still had to go looking for the driver. I just wanted food at midnight yet here I am leaving my review at 2.47am cos it's just been delivered!

I ordered from Warrington as I genuinely didn’t know the shop was in Bolton. Didn’t arrive after estimated time so I rang after another half hour of waiting for them to tell me it was on the way. Waited another hour for her to tell me they will ring the driver and see where it is. Still waiting. Ridiculous would rather them just tell me it’s not coming then be sat waiting starving while my moneys in there pocket!!

its in bolton, what else needs to be said?

Absolutely horrendous service, ordered at 11pm and waited 4 hours for it too arrive, person on the phone was arrogant and keen to end the phone call. I have never heard "DrIveR 10 MiNutES AwAy" so much in my life. Food finally came after hours of waiting for there to be plastic in the food. furious. I wish i had known about the reviews and the place its based in otherwise i wouldnt have ordered. disgraceful the place should be shut down.

Cold and stale, would not recommend

I didn’t get my food they rang and said I would have a refund and didn’t get one

didnt even arrive on time 2 hours lates horrible staff when i calles said he would call the driver n call me back have yet to recieve the call

I ordered food at 20:20, with an expected delivery time between 21:05 and 21:25. At 21:30, I received a notification from Just Eat saying, ‘Enjoy your food,’ but nothing had arrived. I called the takeaway, and they told me the driver hadn’t collected my order yet but was there now and my food would be with me shortly. Another hour passed, and the food still hadn’t arrived, so I called again and got the same response: ‘It will be with you in 10-15 minutes. The food finally arrived at 22:40, absolutely cold. This is unacceptable and shows a lack of care from the shop. They clearly knew my food would be cold but made no effort to resolve the situation. Very disappointed

Food simply never came waited 2 and half hours never again complete and utter dogturd rang up twice just completely lied sort it out!

Order was never delivered the staff in the phone was so rude over 3 hours nothing came I am so angry do not order from this shop

Food took over 2 hours to arrive. Burger and chips were stone cold and inedible. "Warm" fresh cookie was room temperature and hard. Ice cream was completely melted. I called the restaurant after 90 minutes and was told the driver would be there in a couple of minutes - staff seemed not to care and didn't even apologise.

All items cold, order was missing desert

DO NOT ORDER! Over 2 hours late the staff are so rude put the phone down 3 times marked my order as delivered when it wasn’t absolute nightmare 3 hours and still not here

Food never arrived absolute joke

takeaway couldn't get a driver so I decided to cancel my order so I would like reimbursing please asap

freezing cold food and got offered 6.99 for a 39.99 order, food inedible