Morrisons Cafe in Redditch

waste of a long time waiting the food was awful the service poor and the staff definitely are not happy in this situation I wouldn’t recommend this place to anyone at all spend your money somewhere warm and welcoming

I feel I am impelled to write this review as I had a meal (breakfast) served to me that was cold, I returned it to the waitress waited 10 mins for it to be returned only to find it was the same, another diner sent their scrambled egg on toast back as it had a hair on it, the standard of food and kitchen hygiene certainly has deteriorated it used to be very good, I shall not order another meal from there just have coffee and slice of cake which they can't get wrong.

If we did not have a very hungry toddler with us, we would have walked straight out. Filthy tables everywhere- eventually found one that was being cleaned. Sat toddler on my lap as no way were we using the disgusting high chair. When food arrived it was stone cold which was good for toddler as at least he didn’t have to wait for it to cool down. Our turkey sandwiches had stale bread and undercooked chips. Just vile. If staff cannot keep the cafe clean and cook food to a good standard, it should be closed until they can. Avoid.

Used to be a real gem of a cafe, now it's dirty + understaffed with people who could not care less, phill is lovely but been fighting a loosing battle. Now they have no tills and get robbed blind by customers who are fed up. Staff actually seem worried to engage with customers

Disgusting! Not only was our original choice unavailable, but our revised choices hardly resembled the menu pictures. The "salad" consisted solely of a few dried up leaves, no lettuce, no tomato, no cucumber, no peppers. No idea! Whoever prepared this had either no training or interest in the meals, likewise the person who delivered it to the table. Did it not occur to anyone to look at the menu picture? Considering the wait for our meals it was perhaps unsurprising that they were not particularly hot. We could have complained and presumably had them dried up in a microwave. YUCK! To add insult to injury our points were not processed! Total and complete waste of time, we will not be going back!

The place has gone to the dogs, it’s dirty under staffed food overcooked and cold the cold drinks dispenser has been out of service for weeks.

Ordered “Ultimate Breakfast” as advertised on pop up poster in foyer. Ordered via the self service screen, no staff available. Picked up table number and chose to sit by window. Beverages are self service post initial payment. Latte was luke warm and only half filled the mug. Majority of tables were soiled. Breakfast appeared following long wait. Has browns were substituted for 4 chips. Plate was cold. Ingredients were the cheapest and the most bland I have ever tasted and again were luke warm. Endeavoured to find staff to complain but if I had waited any longer my breakfast would had been stone cold. Prior to leaving a member of staff appeared and said I should had complained and they would had rectified the issue..!?!?!? This store has gone downhill over recent months. Terribly understaffed & poorly maintained. Lights were either not working or flickering… I will not be returning..!

Really disappointed.. No forks available despite asking 3 times, sat waiting to eat without fork. Our food came quickly but was so disappointed. Cold beans, raw mushrooms, cold tomato and cold veggie sausages. Noone to complain to out front at all. Girl eventually came out with forks and filled up the cutlery area instead of bringing us forks .ended up getting our own eventually. Tables hadn't been cleaned. I felt sorry for the staff, this is not a reflection on them as they did their best. This is due to poor management. Cafe needs a shake up. Will not use again. These cafes used to be lovely. I've not been for about 5 years. Really poor today.

Arrived at the cafe just before 13.00hrs, cafe was a real mess, cleared a table and ordered. We both had fish & chips, with garden peas. The plates were swimming in grease, we didn't make a fuss, just mopped the plates and tucked in. It was OK! Peas were served in little ramekin dishes, both had at least 2 chips out of them. After eating a member of staff was near by and I showed him the serviettes covered in grease, his reply was well that's how it always is!!

Went for breakfast this morning Half tomato raw not cooked , beans Luke warm , egg snotty under cooked mushroom The only good thing was sausages

Over the last few visits things are getting bad , stopped visiting now , also did a home delivery for my elderly mum and it arrived an hour and a half early , not impressed, so giving another supermarket a go

My wife and I called in for a breakfast after doing some early morning shopping and was duly guided to a table and given a track & trace form to complete before being allowed to order food. We completed the said form and gave it in at the till & ordered our food. Approximately 15 - 20 minutes later our food finally arrived however, when I begun to eat my breakfast I found it to be virtually cold. I then complained to a member of staff who took it away and put it into the microwave. Not a pleasant experience I have to say, and not one I'd care to repeat at any time soon. I also noticed that there were several complaints made about food being cold by other diners during our time there.

Very good friendly service, very helpful staff, great food choices and generous portions, would never bypass the cafe when in Morrison's.

Came to the cafe today for breakfast for the first time since it’s re-opened after the pandemic. We were greeted by the most polite customer assistant I have ever met. She said she was new , her name was Emma - all I can say is well done Morrison’s for employing decent staff. Food was hot and decent and despite being busy we didn’t wait for long. Thumbs up all round!!

Breakfast was ok good value for money.My seat was a little hard and the table rocked .The salt was noy my usual pink salt from Cyprus and the peper was to dry. The cutlery was not as clean as I would have liked so I took it to the toilet and washed it myself.Also with the sun shining in I had to hold my hands over my eyes.This made it so so difficult for me to eat..What I didn't eat I put in my shoes and left.What a breakfast,very satisfying.

We visited for a late breakfast and were irritated to see you now order food at a touch screen rather than placing your order with a human being. The people in front of us found it confusing and took quite a while to place a fairly straightforward order. There was no one serving at the till at that point. I cannot begin to imagine the mayhem and long queues this automated system must create during busy periods. We ordered two Big Breakfasts but made adjustments to them on the screen by ‘editing’ the standard breakfast. We removed the beans and fried bread, substituting for mushrooms and toast instead. Unfortunately there was nowhere on the options or editing menu that gave the provision to ask for the fried eggs to be well done, so you’re a bit stuffed if you don’t eat runny egg yolks. We are quite tech-savvy people but the touch screen ordering system took a little while to navigate. A couple of customers behind us gave up on the idea of ordering as the automated process was very time consuming. We added extra toast and coffees, paid and got in the queue to get our drinks from the one remaining self-service machine. Only one of the hot drink dispensing machines was working. My partner then managed to find a human being to ask for his eggs to be well cooked and not runny. The lady was really friendly and she went into the kitchen to pass on the request. The food arrived promptly but the system had totally ignored our ‘editing’ and both breakfasts arrived as standard with fried bread and baked beans. The friendly lady who brought the food out took it back and returned promptly with the correct food. She apologised and explained that the order had gone through without the adjustments we had requested. We then noticed other people on other tables also had inaccurate orders delivered after using the touch screen to order, which led to the friendly lady having to apologise on a few occasions to other customers. In this day and age of stringent food regulation that recognises people have allergies to certain foodstuffs, surely a large organisation such as Morrisons should have a suitable system in place that has been adequately tested before being implemented in store. Surely it’s in their interests to ensure customers get the food they ordered first time around? Morrisons should go back to the old system of placing your order with a human being until their touch screen system works correctly. The café has a lovely member of staff serving but the cumbersome touch screen ordering service is time consuming and frustrating. It’s probably okay if you just want a quick coffee, but this step towards automation means we will not be returning to buy food in the café any more.

Had breakfast here a couple of times. The food wasn't great, overcooked, cold and table and chairs filthy not cleaned properly. Won't be returning.

It is cheap, but dirty plates, soup bowls.. hair in food. Dirty empty tables, other tables full of dishes.. food looks like a mess.. thank god never got poisoned.

Love Morrison’s I’m Scottish so love there scotch pies also love there deli counter because we always go to Cyprus husband found they sell the local beer from limmisol great rices

went shpooing sat morning and notced that the big daddy breakfast was only a fiver so i had one it was loverly and a bargain

Of course Morrison’s fish & chips ...good value ...great with the grandkids they eat free ...ok for a quick meal before shopping ...

Lunch time. Never seen it takes so long to produce 2 coffees. Till service in store not much better & item codes rarely match offers = over charged Always check your receipt. Over charging is common.

Now almost 2 weeks since our visit for breakfast having spent all night in hospital with my elderly mother.we were so looking forward to breakfast it in our local supermarket where I guess if you tot up our weekly shop over a whole year it must amount to over £4K! This is the third time of trying different Morrison’s cafe and should have been warned given our previous experiences: dirty tables ,dirty chairs ,dirty trays and stacking trolleys . Waited 30 mins for our food to arrive on this occasion (other people in the background could be heard grumbling and 2 workers upped and left theirs hardly touched)and it was not “rammed”.Poached egg was solid , paid extra for farmhouse toast which never materialised,bacon was obviously just thrown on griddle,grill whatever and then removed, beans were congealed.appalling ! Yes we did see a member of staff who would not look my husband in the eye whilst he had “a moan” and replied”okay I will inform the kitchen” all very dismissive sadly .We have not set foot in the place since and will now shop elsewhere.It’s taken me time to write this review but I still feel very strongly about how let down we felt at the time and it rankles me now so felt it to make a review so it’s not a knee jerk reaction at all.

Was served today by Kim.H . Fantastic service . Kim was so friendly and attentive that we asked her name so we could leave her a review by way of thanks and in recognition for her professionalism.

We stopped here in the middle of a long car journey. it was handy and easy to park. We were only going to have a sandwich but ended up having fish and chips as it was very little extra cost. The staff were friendly, the food arrived quickly. It was delicious and hot. Excellent value.

The cafe is ok food medioka but why are the staff so fed up?? And always for some reason seem to have freezing cold aircon constantly blowing.

I love a Morrison’s breakfast and this store serves up a good one. Sometimes when busy there might be a wait but on this occasion, not a problem.

This is my local big supermarket so I've been in their cafe many many times.

When ever I eat a Morrison's Store I know I am in for a long wait for my food due to shortage of staff. Today was Morrison's Redditch, breakfast about 11am. I was in a fairly short queue when the assistant took my order, I think his aim was to take it and key it in as fast as possible 'maybe to show how skilled he was on the till' which did not give me enough time to explain what I actually wanted which was to replace certain items with something else, e.g. toast instead of fried bread as it stated I could do on the menu. When I tried to explain what I wanted he looked at me exasperated and said I have now got to start all over again!. When that was finally sorted he then said no tomatoes on the breakfast today, we've go no tomatoes you will have to pick something else to replace them, (how can you run out of tomatoes in a supermarket!) by this time I was getting angry because in his rush to prove how fast he was on the till I had lost track of what I had asked for in the first place and I sat down quite stressed, maybe a refresher on customer service might not go a miss.There was the usual long wait for the food to arrive the Tea and Coffee we had bought to have with our meal was long gone before the food arrived. However I can't complain about the food there is plenty of it for the money so its good value and the table staff are non stop.

The cafe in this Morrisons is a lovely little spot in this area. Relaxed, spacious, and groceries seem of better quality that supermarkets in the city.

Seem to have a lot of trouble keeping the shelves stocked and although they have had new fridges the are always breaking down. Although the till staff are on the whole friendly and helpful the same cannot be said of some of the managers.

Good choice of meals, hot or cold. Clean environment. Pleasant staff. Plenty of food available whatever time of day.

Went for breakfast, never again!!!!! Food wasn’t very well presented and was cold. I had been previously and the food then wasn’t very hot then either but I thought I would give them another chance. My mistake. So as I have already said never again.

Don't usually eat here but found myself needing to kill half-an hour Had a Great Bacon Sandwich and a cup of tea, served very quickly and very hot I was impressed

The food can be good like the salmon sandwiches are lovely and coffee is fine !!The breakfast is certainly not the worst in Redditch and staff work hard and are very friendly.The average score is due to the fact that not every meal is good sometimes the toast is burnt,sausages could contain more meat content and the bacon has been served cold!!

The food is fine but waiting 30 mins for a breakfast is unacceptable. The staff appear to be on a go slow . Haven’t been for ages and won’t be going again

I used to be a frequent visitor to this cafe only in recent times they have lost their way. After they went through a refurbishment program it all seemed to go wrong. I had a bad experience with poor sevice and food on my visit immediately after the refurbishment but put it down to their restructuring. Therefore leaving it several months I went in yesterday to give them another chance but nothing has improved. I had the Salmon, which as you can see from my attached picture was all over cooked and was a measly portion. I hate to think what a children's portion is like. On a postive note the coffee was nice. I won't be returning anytime. soon

Good food resonable prices clean and family friendly. Just had refurbishment. Sometimes the wait is long.

We poped in here for breakfast and an evening meal while staying at Tewkesbury. The layout was the new style cafe which is very pleasant. Usual good standard of food and drinks but the service was very slow. This was due to a lack of staff rather than poor staff. Indeed one of the staff, on his break had to tell the kitchen staff that customers were waiting.

Look forward to enjoying my weekly after shopping breakfast treat at Morrisons Cafeteria which has now been made more enjoyable since upgrade. Always greeted with a warm welcome and great choices on menu which sets me up for the rest of the day.

I shop & eat here quite a lot... as a bit of a cougar there is one particular young man...

If you are in Redditch Morrisons and you need a cafe then just use the shop one. You can get a coffee with a cake or tea with a sandwich. If you want a dinner or lunch there is a good selection. Best of all it is made fresh. Give it a try.

We called in here for a late lunch . What a disappointment, having queued for ages to order food , we were then told there would be a 10 minute wait , which was fine , or so we thought . 25 minutes later our food eventually arrived , was it worth the wait , the answer is no I think it was nuked to death !!!!!!!Inedible Never again The tables were mostly dirty as well Saving grace the staff were polite

Fantastic breakfast. Excellent service. Great staff. Food always arrives hot. All condiments available.

Nice referb but the Saturday cook serves stale peas with the Salmon meal. No need for it. Have some pride in what you serve. Disappointing.

We often stop in for a coffee when shopping, everything is very reasonably priced & they have a great little range of cakes & snacks. We've had hot food to order previously but found that you may have to wait a little while. The new layout is so nice & fresh, very welcoming & comfortable Staff can be a little hit & miss, sometimes very friendly & others very quiet & reluctant to talk to customers. Plenty of high chairs which are kept at the far end of the cafe, no staff offer to help when you're on your own so you must sit at the far end to avoid leaving your baby while you fetch the highchair.

Have not been here for over 8 weeks. What a surprise.....Morrisons has come of age. What a brilliant refit ...although walking around like a zombie because everything has moved....but what a lovely bright fresh feel AND the cafe looks fantastic even though it has always knocked spots off Tesco and Sainsbury for atmosphere. Didnt get time to taste the food but will be back soon.Well done Morrisons at Redditch always a friendly store.

Popped in for hot choc & coffee women on till seemed clueless but other then that it was fine. Quiet. Cleanish. Prefer other cafes due to past experience here with food but today was ok as just drinks :)

It is really good sometimes and sometimes it is not so good, inconsistency, depends on what staff are in on the day.It is after all a Supermarket Cafe.Sometimes they are short staffed .

The queue was long when I visited so I expected a wait, but the single server was distracted looking for extra coffee cups for the machine, so order processing stopped altogether and the long queue ground to a halt. There were lots of waitresses bringing out orders so not sure what was going on! It all seemed very disorganised. When I had finally paid, we waited nearly half an hour only to realize the first till had entered the order wrong - only two meals for three people. This meant I had to go and queue again, which took almost as long as the first time! My kids had almost finished eating by the time my food came (4 and 2 - shows how long it was taking to arrive) and were getting restless. The food quality was ok, but not enough to make up for the lost time. All in all, not a great experience.

I used to take my family here regularly for breakfast, also going occasionally with work colleagues. It was great, nice food and hot.Unfortunately the food started to come out luke warm which I detest. If I ordered an additional item it would come out on a separate plate which I found bizarre. At this time I noticed how grubby the restaurant had got. Tables were being left uncleared for ages and under the tables were a disgrace, not cleaned properly where no one usually looks.Sorry Morrisons Redditch, you've gone down hill.

I enjoy coming here before a shop with my mum. Food is really good value for money. Staff are friendly. Plenty of deals from breakfast to free kids meals. Well worth the money. Staff also seem to really get to know their customers which is nice!

Popped in here the other night on the way home with the children. They are doing buy an adult meal £4.50 + , one child eats free.They do some meals. that are not fried and fairly healthy. I opted for steak and ale pie mash and peas. The mash was 'smash' but was ok. The childrens meals were quite good and had fruit bags and eseveral alternative options. The staff were friendly and the restaurant was clean. 2 kids mealsand an adult meal for about £10. Would go again.

Quite a good breakfast at a reasonable price. I have the Big Breakfast and they allowed me to change certain items for others. Look at the menu get your drinks and order at the till. Sauces are near the till but are free. They give you a number which you place in the holder on your table and the waitress brings the food to you.Will probably eat here again but I do prefer another place nearby for breakfast, although the other place is a little bit more expensive.

We have visited Morrisons cafe in Redditch a lot over the past years and have mostly been very happy with the service also food especially the breakfasts. The staff are friendly and my kids often choose to go there when we ask them where they would like to eat so it can't be bad :-)

Many supermarket cafés around the Redditch area are notoriously busy and full of school children, however if you'd like a relatively relaxed snack/drink experience, Morrisons café is quite quiet and the presence of children is few and far between.The coffee machines are self operating, however it makes a lovely cup - and all for a decent price between 1 and 2 pound, with unlimited milk, chocolate topping and sugar. A pleasant meeting point which is very quite, and although the decor is slightly dated, this is a really nice café, especially by supermarket standards.

I use the cafè regularly when I finish my shopping and without exception the staff are always extremely helpful. I struggle with my hands and they always offer me the blue cutlery without any fuss or raising an issue. They offer to carry my tray when they see me struggle, I trust them to take my money from my purse to pay for my meal too. The food is always hot and of a high standard for a supermarket cafe, just wish you could buy the sausages in the store...delicious! Well done morrisons Redditch!

I have tried all the Morrisons Cafe's locally and the one at Redditch is one of the best.Unless all the stores have renewed the size of their plates to coincide with the New Year- I congratulate this cafe for realising that you can't get a (Large Breakfast or Sunday Lunch) on a plate designed to hold a sandwich which they tend to do at Stratford , Bromsgrove and Malvern. Redditch have now got some large oval plates thus avoiding half your meal being catapulted onto the table whilst you are trying to cut up your food. Although the menu has been reduced during the last year, roasts are still available on Sunday providing you get to be served early and don't wait until about 2pm when the excellent "half chicken" has usually run out due to demand.This came with carrots, peas, roast and mashed potato's stuffing and gravy.At £4.50 it's hardly worth turning on the cooker at home.

We have tried several items from the menu and each time the food had been cold. Although dining area clean, the food was a let down and not very good at all. We will not be eating hot food there again.

Sometimes it's a good day and sometimes not. Have been on various occasions and the food is very hot or miss. Can be great and excellent value for money or can be under or over cooked and cold

Have been here for brecky and Lunch on a few occasions handy if yu want to eat before yiu shop at reasonable prices and service.

My father in law and i visit once a week for breakfast.Never have we had the same standard each week,there is always something wrong each visit.....toast burnt or egg not runny,beans cold,plates cold.We have given up and gone elsewhere.

Popped in after taking parents to purchase car just down the road. Stopped, initially, to get some petrol. That was quite funny judt trying to find way out of petrol station. Parked outside Morrisons and entered to open doors only to be stopped by a doorman (asian guy) who bluntly told us we had enetered through the wrong door! I explained that there are no signs to tell people this - hadn't had any food and felt like a criminal. We ordered a 'little breakfast' for my wife and I had a 'flying start'. The baco was barely cooked with a lovely piece of jelly like fat. The sausage was the cheap type that had tough skin - the sort that you can't chew and spend the next hour getting it out of your teeth. Asking my wife her opinion she said that the beans were stone cold and her bacon was the same as mine - still grunting. All in all not a nice experience and we will not be returning. Morrisons used to have a great reputation for their breakfasts but this was pretty disgusting

Been many times never a issue staff lovely food great for value . We think the evening meals with kids eat free fantastic . Love there fry ups on lazy morning x

Have eaten here several times and always pleased with the food. Prices are very competitive and the Fish and Chips in particular are excellent and extremely good value. Service when ordering sometimes a bit slow but food worth the wait!