Bank Cafe & Bar in Redditch

Cinnamon bun cappuccino was delightful but the quality of the food was extremely poor for the price.

Service is always quick and respectful. Favourite place to get a breakfast in Redditch

Not sure where to begin with this one. This is my second time going to Bank in Redditch In two years and it’s the second time I’ve been disappointed. I never wrote a review the first time. Just took it as maybe they were having a bad day and I hadn’t been back since. However today I decided to give them another go as the steamhouse in Redditch was fully booked. (Couldn’t recommend that place enough). Anyway got a table and ordered the Bank breakfast with extra hash brown for my Mother and I had the eggs Benedict with Parma ham. Also ordered a latte, espresso and an orange juice. The total was around £28.00. My mom’s breakfast arrived first. Missing the toast. The lad apologised and said that my breakfast was on its way and also the toast. My mom didn’t touch her food as she was waiting for her toast and me to get mine. After a few minutes my Eggs Benny arrived. The waiter once again apologised and said the toast wasn’t ready and it wouldn’t be long. So me and my mom decided to tuck in. My mom mentioned that her plate smelt odd. Like when it first comes out of a dishwasher. She then said her food was cold apart from the beans. At this point we still had no toast. I then could also smell this odd smell coming from my plate. Which I tried to put to the back of my head. As I looked at my plate I was thinking what is this greyish meat on my plate. It was the Parma Ham. It was not pink in colour but greyish. I took it and put it to one side as I could not even stomach it. I took a couple of bites out of my breakfast and it was cold and not very tasty. So I put it to one side and said I can’t eat that I’m going to go say something. We still had not had the toast at this point. My mom said I can’t really stomach this either. The bacon was very under cooked, her food was cold and the plate had a funny smell. So I took out plates and took them straight to the front where the lad was coming out to provide us with this toast we had been waiting ages for. He said I have you toast to which I replied that my mother no longer wanted it and that we both could not eat the food as there was a funny smell and it was cold. The waiter just responded with a funny look and oh okay and then walked away with my plate. I then walked out of the cafe as I don’t really like confrontation or complaining. I was feeling abit anxious about it all. I decided I should go back in an explain to which the young waiter was talking to an older lady who appeared to be the person who was running the place that day. He said oh she’s gone. I said no I’m here. The lady said let’s talk outside what seems to be the problem. So she took me outside of the cafe part and I explained all of the above. She said “so what are you wanting from this” with an attitude. I said I’d like a refund please. She said okay come with me. She took me back through the small room to the till. She then tried to offer me two free breakfasts. I said I don’t want another breakfast, as o have now lost my appetite. I’d just like a refund. Whether that was a partial or a full. But something back as we hadn’t eaten the food (maybe 5%) of it and I brought the food in to them within 5mins-7mins of having both meals, as we still had not had the toast. Her response to this was that they had never in four years had a complaint about the food or a funny smell of the plates and she would not be giving me a refund. I told her this was my second visit after a bad experience a year prior. I said I never said anything then but I’m having to say something today as it was so bad. I was told she could not do anything and that she would take my email and get higher management to contact me. I said so I’m not getting any type of refund. She said no because I did not tell them straight away that the food was no good. Even though I told them before they had even finished serving me all the food we had bought. She said they don’t have a dishwasher so my claim of the plate smelling like it had just come out the dishwasher was false. She then asked me how much I had eaten and I said well you can ask the mad as I gave him my full plates. He pointed at the plates, she looked and then said well you can’t have a refund. I said so you are not going to do anything and she said no. I said to her take my number and name aswell as my email and if I haven’t had a response from higher management shortly then I would be leaving a review. Her response to this was that’s okay because we can just get it removed. Therefore I told her I would add that to my review. Maybe the reason there are no bad reviews is because they remove any bad ones? Just a thought seeing as it came out of her mouth. As someone who runs a business in Redditch, I have never been so shocked by the customer service I received today by this lady. I will never recommend Bank to any family or friends.

Although the staff were friendly and very apologetic, this is the third time of pre booking a table, having booking confirmation and turning up to no table being available. There needs to be better communication between staff.

Lovely building...Friendly & helpful staff.. & breakfast was amazing. Had to drop one point off for the delay in the food arriving (sorry), but was told they were busy & kept us informed of progress. Well worth the wait though & will be going again Thanks!

Live music, friendly atmosphere. Highly recommend.

Always a cracking breakfast. Some evenings the bar is open and has entertainment. A good local place to meet and share a drink or two.

Been here a couple of times for breakfast and for tea and cake. Always lovely. Really like the style of the place too. Industrial vibe as its set in an old needle factory. I will come back and try the cocktails as I've heard they are excellent.

My Sister and I went there for our joint birthdays. Amazing service, amazing people, amazing atmosphere, live music and social aspect pleasent and fun!!! Choice of alcohol is second to none, shots and cocktails are delicious and made with care. Also had the pleasure of dining in cafe, breakfast is also outstanding. Highly recommended!!!!

Breakfast with friends. Cafe was lovely and food delicious, definitely will return x

I visited recently for breakfast with friends on their recommendation. I had never been before and was pleasantly surprised by the location and vibe of the place. Breakfast was lovely, only downside was we arrived at the same time as a large group of cyclists so service was a little slow - not the staff's fault as each cyclist ordered separately so it took them a while to get through those orders! There is a small seating area downstairs, and more space upstairs - we sat on the first floor but I believe there is even more room upstairs where they hold events on weekends and evenings. The food was delicious and they were very accommodating to changes we wanted to make to our choices. The room upstairs was a little chilly, so perhaps some small fan heaters dotted around would help, but overall, a great experience and would definitely come back.

The team at Bank always offer a variety of themed nights to suit all tastes. Whether it’s chilled acoustic, upbeat pop and rock or some indie hits. There’s also comedy nights and wine tasting to enjoy. There are cosy sofas and log burners for a nice atmosphere and an outdoor area to enjoy the summer sun.

Very nice little cafe. Teacakes and hot chocolate were delicious 😋

Lovely place at the heart of Astwood Bank. The team are all really nice people and the food is perfect.

First visit, very pleased, nice beer atmosphere and service 🍻👍

The Bank Cafe and bar is now our go to place for Breakfasts and for afternoon/evening drinks. The atmosphere is really relaxed yet there is obviously a high level of professionalism throughout. Our little girl absolutely loves it as the team interact with her and make a fuss, as all parents will know, this makes our lives much easier! The team are fantastic in all aspects from kitchen to front of house and management. They are all a credit to the business. Special mention to Dylan, Gemma and Lyn who really went above and beyond on our last visit! I cannot fault the quality and value of the food and drinks they provide. This establishment is a real asset to Astwood Bank and is worth travelling to for both Breakfast and a night out if you enjoy live music! We are already looking forward to our next visit.

Loved it. Superb quality of service, great breakfast choices. 👌 lush time had and lovely seating.

Excellent Sunday stop with cycling club. The service is friendly and efficient. It is becoming popular with cyclists and locals alike. Updated for cycling club visit in September 23. Excellent venue as previous review, now with expanded seating upstairs and servery down stairs.

Great cafe that offers both eat in or take away with amazing coffee and the food is also fantastic . Staff were great and really friendly. Would strongly recommend.

I made an impromptu visit to this place after spotting the sign on the roadside. It is more expensive, I had bacon and egg sandwich. It was worth every penny lovely thick crusty bread, high quality bacon and 2 delicious fried eggs. Will deffo be returning!

Lovely chilled environment, friendly staff. Great cocktails and often Live music at weekends.

Omg! Just amazing. Service was excellent, very friendly and the food was outstanding. All 4 of us had a fab sandwich

Stopped off here today for breakfast...made to feel very welcome and great coffee.

We went for a couple of drinks on a Saturday evening around 7.30. Can't fault the place it was great

First visit ...but will not be last . Great place great people great idea

Cracking little independent Café bar. Friendly staff, efficient service & reasonably priced food. Up & coming live music events every weekend makes Bank the place to be. Can't wait to visit again 👍😊

Great quirky cafe, lovely staff & the breakfast was fantastic 👌🏻 especially with a cheeky pint of Asahi!!

Great experience. Friendly helpful staff. Bank breakfast amazing. Will certainly go there again

Very nice full English all tasted great! If there was one place for improvement it could have been a bit hotter both the food and coffee! Need to go again to check it's a hard job but I will do it!

We went for breakfast we chose to have a breakfast sandwich and it was very good service was excellent. We will definitely be returning.

Me and my partner came here before they added the pub upstairs. The place is gorgeous and the food is lovely. Owners are great and so are the staff. Lively little place, I would recommend

First time visiting as a friend always talks about it and I can see why. Sandwich was delicious and the bread is to die for! The atmosphere was relaxed and friendly and the staff were lovely too.

Great staff. Nice place. Only dropped a star as on past 2 visits it was cold in there.

6 of us went for a Birthday breakfast . Lovely food and great coffee . We will all go again ☆☆☆☆☆

Just been to bank interiors for breakfast. Absolutely superb yet again, food is constantly good can’t thank the staff enough.

Lovely breakfast, everything cooked just right and hot. A bit expensive I think two breakfasts, two teas, and two toast £26. But I would go again, could do with some more signs to show where to go and order, but nice decor and friendly staff.

Great addition to the area. Totally different to all the other pubs. Really cool layout upstairs, reasonable drink prices, and friendly staff.

We visited for breakfast, it was my sons birthday, the food was absolutely delicious, the coffee was quality too. Food arrived quickly and hot, service was great, we will definitely be returning regularly 👍🏻 My new favourite breakfast place 😊

Good food, Excellent coffee, good service and friendly staff. Stopped with a group of friends on our Sunday cycle ride and we were made most welcome.

Excellent bacon and mushroom sarnie as a mid morning treatment

A quirky, family run café/bar with a unique rustic feel. Fortunately, being a local myself I was able to visit for both breakfast and lunch. The breakfast choice was great, with the options to modify the menu slightly on choice. Very fast service and delicious grub! The evening saw the venue transform from a classic British café feel into a groovy, speak-easy style of bar, featuring cocktails, draft beers and snacks. A fantastic atmosphere throughout the evening and very well proved. I think I actually had THE BEST MOJITO EVER! 100% would recommend to anyone for either breakfast, lunch or an evening cocktail!

Bank Cafe is a unique place where you can get an amazing cooked breakfast, brunch snacks and some amazing cakes & brownies throughout the day.... and now in the evening some fantastic cocktails along with a great selection of other alcoholic beverages. Service is always given with a smile and you're guaranteed a friendly welcome.

Cheese toasty ok with coffee. Looks a nice place to visit evenings. We were there late lunch time.

Amazing place. Great cake great coffee

Very poor service. Ordered a flat white and a piece of lemon and elderflower cake. After 15 mins of waiting and barely any customers I had to go and chase it up. They apologised at least. Cake was average, generous portion, not sure where the elderflower was and the sponge was heavy. On the plus side, the coffee was good.

Just had coffee and cake... very good. Team are very friendly and helpful

Good fairly priced food and drink in a nice setting, would recommend!

Lovely brunch with friends, excellent and and excellent service, many thanks. Downstairs suitable for wheelchair access.

Our favourite place to go on Saturday morning for a delicious sausage sandwich, dogs are welcome too and Magnus the puppy is always made to feel welcome!

Fabulous cafe / Bar venue! Ive seen lots of posts and recommendations to come here! Finally brunch was calling while out doing appointments. It's tucked behind the main road, with lots of curbside appeal which invites you into the building with intrigue. There's plenty of parking to the side and rear on the road. With a choice either inside at the tables downstairs, outside or the many tables and seating areas upstairs, you can grab a bite to eat whatever the weather, but there's plenty of atmosphere wherever you sit. We were seated straight away by a lovely friendly young lady, to a window view table upstairs, and chose quickly from the great value menu. We were only waiting a short while before the drinks came out, shortly followed by the food. All the staff were friendly and welcoming when ordering, bringing out our food and paying the bill. Food was delivered hot, fresh and tasty. I was especially pleased with a whole pot of tea, it's always disappointing when you're rationed to 1 cup! I would definitely recommend and will be back for lunch and evening drinks.🍸

Great place! Went here for a coffee and were greeted by really welcoming and friendly staff. The cake we had was lovely and inside is really quirky.

Good food, friendly staff, lovely setting

Lovely Italian coffee quick and easy £2.80 not a bad price.

Lovely place, friendly staff, great value.

Cake and coffee here are fabulous. We have visited here pre-Covid and enjoyed the rooms full of antiques and collectibles. We were sad to see there was only one sparse room of antiques now, but we did enjoy our lunch break. The cafe rooms are beautifully decorated and the service very pleasant. We both had toasted sandwiches, then Lotus biscuit cakes - delicious!!! We enjoyed this cafe pre-Covid, and it’s just as good today. Would recommend.

I love the Bank it is one of the best things for me about living in Astwood Bank. Within walking distance you can sit in a lovely environment full of calm and character. In the cold weather you have log burners warming the rooms up and in the warmer weather the chance to sit outside feels very cosmopolitan. The service is excellent as is the coffee and toasted sandwiches. If you want to get a good breakfast under your belt this is the place to be. A mixture of ages can be found here and although going through a transformation at the moment the shop with brick a brac has some amazing finds! I look forward to the opening of The Bank in the evening especially in the summer months. I highly recommend anyone to pop in and have a coffee … the cakes are amazing!!!! Dylan and his team work hard to make everyone’s visit memorable. Fabulous!

Great little cafe. Quirky and interesting. They do a great breakfast and very generous portions of cake. They usually have a good variety of cakes from brownies and rocky road to sponge cakes to choose from. Good one for a stop on bikes too.

Really nice little cafe. Regularly drive through Astwood Bank but never noticed this place before. Glad we stopped, great lunch toasted sandwich and coffee. Plenty of seating. Staff are really friendly and polite and great service. We'll be making sure we take the detour off the crossroads to stop here again. Cakes looked amazing!

Lovely restaurant, great food and great service. Thanks 👍 🙏

Great coffee, quality breakfast and amazing cakes topped with super service and you can get some home interior ideas, well worth a visit, can’t wait to visit again

Gorgeous little place in the hub of Astwood Bank, lovely drinks, food & cake. Really friendly staff, well worth a visit x

Lovely quirky cafe in the heart of the community. Breakfasts are delicious! Extremely good quality produce used. Not to mention the cakes are to die for! Overall very reasonably priced given the quality and portion sizes and the team are so lovely! I especially love their Mochas😁

Excellent cooked breakfast. Nice and warm and cosy.

Excellent service and surroundings for a coffee or light bite. You can even have a browse round pre loved items for sale upstairs

Me and my partner visited this cafe in February and couldn’t be any more satisfied with the service provided. The staff were absolutely incredible, they made a conscious effort to make sure we enjoyed our time there and more so our meal, very warm and welcoming. The food was incredible and the portions very generous, which we couldn’t complain about with it being so reasonably priced. I personally loved how quirky this place is and was impressed with an entrance upstairs to an antiques store, even if a purchase isn’t made it was great to have a look around and added to the experience of going to a cafe so different to any other. I would highly recommend this place a go to for any visitors of the area and also friends and family.

First visit to this great cafe today. 10 of us cyclist turned up and were really welcomed by the staff. Great coffee and food all served in a good time. Great interior too. We will definitely be back 😃

Delicious breakfast, hot milk served with the coffee without having to ask. Staff all very friendly and helpful. Have already recommended you. Thank you

Generous slices of delicious cake and friendly staff. Very cosy, quirky place.

Excellent cafe! The stock in the shop is all ways changing and is always at a good cost.

I love this place . They make the best coffee ever . Always very pleasant. Only been there 4 times but now it's my afternoon pleace to chill .

Went for the 1st time on Saturday we sat outside as we had dogs with us. This is a lovely hidden secret. staff from start to finish friendly helpful food. we had toasties a must try delicious 😋 inside felt lovely and cosy when we went in to order. Upstairs in the interior shop was something special too. Will definitely be going back.

Found by chance via social media. Loved the atmosphere & decor of the cafe with outside seating and inside industrial theme & a wood fire warming. Breakfast was lovely using local sourced meat . Cooked to order & worth the wait, & good value . Lavazza coffee which is one of my favourites. Upstairs is a couple of rooms of vintage bric a brac & some clothing . All seemed fair priced . Down stairs a motorcycle repair shop where the staff where more than happy to talk about what they was doing & some of their projects. Great reception from all the staff really happy we found and will definitely visit again & hopefully on 2 wheels next summer ..

Good atmosphere, helpful friendly staff serving very good food and drinks at reasonable prices. Good selection of collectables and interior design items in the display areas.

A fantastic emporium full of delights with the added bonus of quality coffee and cake. Ive purchased a few items from here and the staff are so helpful. Stock is varied and unique. Browsing is encouraged, guarantee you’ll leave with some magical find.

Best breakfast I've had out in a long time. It was lovely. And the hot chocolate was a huge hit too! (So good I had 2). Thoroughly enjoyed and already recommended to friends who live in AB! Will definitely come back 🥰😊

This is a little gem, we stopped for an iced coffee and a bacon sandwich, thick chunky bread freshly cooked bacon. Friendly staff quick service, and great re- claim shop to browse,

I found this place online so I thought I would give it a go, absolutely brilliant. The guys were very friendly and made us feel very welcome, thanks to Kev for finding me a bargain. The cafe was excellent and reasonably priced, lovely lemon drizzle. I will definitely go back and see what's new :-)

What an absolute find! An historic building housing a cafe and units selling vintage and interior design products. Owners very welcoming and friendly. Sat outside to have my coffee, can't wait to go back.

Really friendly staff, wonderful toasties

Popped in earlier today, cracking coffee and a sausage roll. Some lovely items for sale aswell

Great place, friendly people and nice food. Lots of interesting stuff in the shop aswell.

Bit disappointed we went for breakfast and asked if my young son could just have 1bacon 1sausage black pudding and hash brown as that is all he wanted but they said they couldn’t do that and we had to stick to the menu so we had to order a breakfast off the menu and ask for the items he didn’t like to be removed so pay full price for what we asked for in the beginning. Then they forgot all of our black puddings and then only bought two pieces out when we asked and then they got the bill wrong at the end charging us too much! Will not be going there again.

Fabulous hidden gem! How did I not know about this place. Industrial/vintage themed interior with a warm log burner. Doorstop sized pieces of cake 🍰. Excellent Covid measures in place. Highly recommend🌟🌟🌟🌟🌟

Quirky place with a trendy feel. Lots of industrial type goodies. Only small so a half hour visit type destination not a day out. Still really cool though.

Small friendly place worth a visit

Lovely coffee bar with friendly atmosphere and great food

An excellent cafe for cyclists 11 of us turned up and were served quickly nice food lots of tea mid range prices. Expect to see more of the Solihull cycling club in the future.

Gem of a place, friendly staff, great for a mooch at the fabulous array of interesting items, definitely going to visit again to try the cafe and to look at the new stock.

Vintage goods, great place to explore and fab breakfast too

Lovely place with affordable vintage bits and bobs 😀

Fantastic. Visited 1 month ago and completely new set of stock.

Amazing range of furniture and vintage items, well worth a visit with an added bonus of a coffee shop

Great place for a bit of antique and retro furniture. Lovely cafe there too.

A nice place to visit, interesting and eclectic stock, good prices and some fun antiques. There's a sweet on site cafe that has a lovely variety of foods and drinks and is hosted by polite and friendly staff. Theres no parking to my knowledge on site, but I parked just in the drive up. On line the store looks much bigger, but its actually fairly small, dont let this overshadow expectations, it really is a nice visit and theres some real hidden gems there.

Excellent all round antique centre with very good cafe

Great little cafe. Delicious cake and great range of coffees and breakfasts. Friendly staff. Opportunity to have a browse round the shop.

Brilliant array of qwerty items. Just love the bank jewellery beautiful items of jewellery and watches and a lovely cafe service tasty foods.

An amazing "Aladin's Cave" of articles on display from this and last century..a real antiques ' "dive" with something for everyone to see ,marvel and buy..friendly staff and cosy cafeteria which offers good coffee and snacks ,including breakfast.! Time well spent in several rooms on the first floor...

Tea room looks great. Lots of interesting things

Nice cafe, particularly when the wood burner is on.