Morelli's Gelato Broadstairs in Thanet

Excellent place for a break ,After a walk or indeed just to chill out. Delicious ice- creams to choose from what a choice. Great location especially when it comes to children

Old school ice cream parlour and everyone says it's a must see in Broadstairs. The ice cream is excellent, so stick with that. The rest - cake, coffee, hot chocolate etc - though, is nothing special at all, hence only 4 out of 5 as plenty of other places in Broadstairs do much better. But as I said, this place is all about the ice cream, and it should certainly be worth a visit as a special treat for the kids after the beach

An authentic Italian ice cream parlour, straight out of the 1950's. This is a Broadstairs' institution and must not be missed. Authentic Italian ice cream, all made in house, and beautifully served. Also, excellent cappuccino and nice snacks.

Came here for a cuppa and a cake. None of the cakes were listed as gluten free do I asked if they had gluten free options. The girl taking our order did not know but she did ask someone else. I was shown 3 gluten free options which were on shelves next to non-gluten free options I had cheesecake which was very niceI do think gluten free items should be labelled as gluten free and the should not really be stored next to items containing gluten

Never been to Broadstairs before and stumbled across this ice cream parlour. We simply had soft scoop ice cream cones but they were really creamy and delicious…expensive, but a nice treat.

Such a delightful place, like going back in time to the 50's or 60's. The ice creams are just delicious and the coffees are really good too. If you are in Broadstairs you just have to visit here. Worth the queuing.

Staff not very knowledgeable teenagers. We asked for ingredients of sorbet for allergy requirements and the staff would not go and check for us. They gave us a two scoop ice cream which any good cone should manage. By the time we had walked 50m to a bench the cone had snapped. This was not on a warm day, it was the end of October.

This is a must visit. Very nice ice creams.... and a a bonus: our dog got a special doggy ice cream free of charge.

Oh, this place is just so wonderful, and my WICKED sundae with ice cream, merangue, frozen yogurt, berries and much more was fantastic. We sat outside because of the dog, but afterwards realised it was dog-friendly inside too. Heaven!

Prompt and friendly service, delicious ice cream and beautiful surroundings. What more can you want! The staff seemed well organised, and were training a new member of staff on the job too which was nice to see. The facilities were clean and tidy too. Can’t wait to return! I’d be there every day if I lived nearby!

Fantastic ice cream , best I have had. Great service and good recommendations as well. Huge choose of flavours. Lovely to sit in and eat as well as takeaway

Saw a member of staff use a cloth to wipe the floor and then proceeded to go and wipe the tables with the same cloth . No antibacterial spray in use just this multi purpose damp cloth . First and last visit here

Don’t let the queue put you off! It’s well worth the wait and it gives you ample time to choose from the wide range of treats on offer from cones to decadent ice cream sundays. We didn’t sit in during our visit as it was very busy, but with the location of the seafront being on the doorstep it was lovely just sitting on the boardwalk. If you would prefer to sit in dogs are welcome and I would highly recommend if you’d like to soak in the colourful fifties aesthetic.

This place is brilliant. So quirky for this day and age. Love it. Great atmosphere and the Caramel Nut Sundae was gorgeous.

On our way home, kids wanted ice cream, they do eat in or take away, however if you want waffles, which smelled lovely, it's eat in only.

We knew that the place was closing soon so expected to only get a takeaway. Couple of young guys behind the jump really not interested so was not impressed. Suddenly Richard the manager assessed very quickly what was going wrong and jumped into serve us. Credit to this guy because had he not this would have been one hell of a review! He explained that it had been a crazy day and they were all shattered but nevertheless he pulled it back and we enjoyed great Ice Cream and cannot express our gratitude enough. Well done

With its pink and mirrors art-deco interior and location right opposite the beach this rather large gelato certainly ticks all the right boxes in terms of seaside grandeur. Happily it also delivers on the ice-cream front as well. Alright, you won’t find anything unusual on the menu like you might at some supposed trendy places but the quality of the ice cream here is solid and there are enough guilty pleasure elaborate concoctions here to keep you coming back time and time again. I must admit that I watched with some scepticism the old lady who took my order for a ‘Margate Special’ as she somewhat nonchalantly put this ice cream together as though she could do it in her sleep but lo and behold the end result oozed decades worth of experienced precision as the flavours all sat together perfectly. From my previous visits (I first visited in 1985) I think I can safely say that whatever you choose here, you won’t go wrong. If ordering a coffee then the espresso isn’t too strong so a double espresso with one of the more voluminous ice-cream creations will complement nicely. In terms of negatives the staff seem pretty disinterested and most of the ice cream concoctions listed on the menu do not have accompanying pictures so you’re never quite sure what you’ve ordered until it turns up. These are minor quibbles though – you don’t visit a gelato on the strength of its customer service do you?I couldn’t imagine any trip to Broadstairs being complete without a trip to Morelli’s.

Had to visit morelli’s during a trip to Broadstairs. I think My children managed to order the most expensive ice cream on the menu - but it did not disappoint! It tasted as scrummy as it looked. Thanks Team Morelli!

We found Morelli’s by accident whilst exploring Broadstairs midway through a Margate to Ramsgate walk. I had to try the sour cherry ice cream and it was as good as any gelato I had previously tasted.

Is amongst the best I have experienced although snugsburys in chester is in the top 2 on my list. Just like Italy. Very pricey but worth the visit. If you at viking bay

We went yesterday to Broadstairs with my family and we tried the gelato in Morelli's. It was the best gelato I've ever tried here in the UK, it reminded me home. Also, I would like to congratulate all the staff for being so professional and having an ace customer service. I highly recommend this place.

Second visit to this lovely ice cream parlour. Brilliant deserts. Tables were cleaned before sitting down but not wiped dry hence menu although laminated was wet as was the table. I don’t see the logic of coming in and being told to sit down then having to go outside to queue for your order after making my selection. The sign outside says queue either side which is a bit confusing.

Is it hygienic to have unwrapped scones and brownies underneath a vase of roses and lilies. Also at a level that everyone can breathe over these unwrapped cakes whilst in the queue waiting to be served, especially as Covid is still around

To be honest I was actually disappointed. The Ice cream was good but the customer service really let them down. It was very busy so I understand a wait and feel for frazzled staff we’ve all been there but when 4 team members are stood behind the counter talking it’s very frustrating.

We were recommended Morellis by a family member amd we were not disappointed. Banan split, viking kids ice cream and a lemon waffle were all made to the highest standard and tasted delicious. Well worth a visit!

Have been going for years and Chris, Jill and Richard manage an incredible team. This has to be the best place in the world with a branch even in Monte Carlo. No need to travel further than the original in Broadstairs.

Looked forward to visiting here, an old favourite treat. Had banana split - whole banana, 2 scoops vanilla ice cream, 2 scoops of cream, drizzle strawberry sauce, 2 cherries & a wafer. Looked fab, taste average. Would have liked to choose ice cream flavours. Staff very good, several staff cleaning tables and served by staff who offered to carry to my table. Don't know if changed management but felt different.

I love visiting this place but it is becoming very expensive and feels a bit like a production line. Whilst the ice creams are good, they are no longer good value for money and the service leaves a lot to be desired.

The ice cream is delicious however it is so overpriced, a small tub of 2 scoops was £5.15 . Not very good if you are a family with children.We visited for sentimental reasons however I feel that the consumer is paying the price for any covid closure.

Visited twice over the last weekend whilst in ramsgate, loads of great flavours and options., and ways to eat.

A broadstairs classic. I grew up loving this place. The only reason I have put it down a star would be because I would love vegan options!! (other than sorbet)

Nice ice cream, we only had a couple of scoops each in a pot. Lots of choice on the menu. A little expensive but worth a visit.

Looking at a place to rent in Broadstairs saw Morelli's and because always had a good visit popped in there for sandwich and cake/ ice cream. Covid bits done sat and looked at the menu and menu board, you get given a large sheet menu which you circle what you want. Chicken mayo sandwich and prawn lettuce may sandwich, apple pie large latte, thick banana milkshake and a water.All done waiter came said sorry only panini there are no sandwiches today, waste of time that was the waitress didnt say there wasn't any, so had to redo the order and wait for our waitress to come over when she did I said are there no sandwiches today as he just said there wasn't any. Her reply was oh sorry I didnt know. So we just had a drink and the apple pie which was good except it had sultanas in making it a Dutch apple pie. I hate sultanas. Thick milkshake was very good, so off now to find a sandwich.

I’ve been coming to Morelli’s since I was a kid and introducing my husband to it I was a bit nervous the quality might have slipped or my memory of it was tinged with happy nostalgia-I’m happy to say the ice cream was absolutely sensational, rivalling gelato I’ve had in wonderful spots in Tuscany. The premium nutella was out of the world and the pistachio was outstandingly good. Worth every penny

Puddings were much larger than in menu. Lovely ice cream. Staff had to be called several times and although I asked for a spoon and sugar twice she didn’t listen. I live Morellis and will go again. They just need to work on the staff

I've been coming since I was little and it's the only place I'd go to for icecream! Delicious, fresh creamy and unrivalled by any other I've tasted. The staff are always so helpful and despite being clearly very busy never fail to serve with a smile. If you're looking for a Starbucks experience then by all means head there- but if you want a serve of character, taste and history head to Morellis.

Very disappointing and neither of the flavours we chose were amazing. The most tasteless coffee ice cream I have ever had, and overpriced considering that it was nothing special. Won't bother again. The presentation seems to be more important than the substance.

We had high hopes for Morlelli’s and were more than happy to queue for a table. However, when it came to ordering, the staff really had no idea of what was on the menu! I kept being told that they didn’t do certain flavours or toppings, despite them being on the menu. When my order arrived, it was wrong. My husband’s ice cream sundae arrived covered in nuts, which were not listed in the menu description, my son has a severe nut allergy so this wasn’t good at all. They did change the sundae, but it was quite a mistake. The interior is retro, but also looking distinctly tired. Overall, it’s also pretty pricy so we’ll try somewhere else next time.

Amazing ice cream flavour choices and always served with a smile. We tried today strawberrry balsamic vinegar and vanilla and cherry swirl

Maybe we visited too soon after lockdown lifted but organisation was lacking. You had no idea if they provided outside and inside service and had to queue to even ask. Queuing was slow and the flat whites were some of the most disappointing we have had and the cheesecake was not great. I guess it would have been better if we had had the ice cream they are well-know for.

I have been eating ice cream from here since I was tiny and I won’t go anywhere else in Broadstairs for ice cream. It has to be here. If you in Broadstairs you have to go here. I promise you won’t regret it and if you do then you are obviously not a true ice cream fan! The ice cream here is always perfect!

We were really looking forward to visiting this ice cream parlour, but our visit was ruined by a really rude and unhelpful manager. They told us they weren't doing ice cream sundaes, but later someone said you could only get them inside. They then refused to put sauce on our cones, because "it makes a mess" !!! What a disappointment and they missed out on a substantial order.

Just had coffee which was excellent. Restaurant has good variety of food although we didn't indulge. It is very light and airy and Covid rules were good although not all customers comply.

Great to see them open again for more than just takeaway. A trip to Broadstairs isn’t complete without a delicious Morelli’s ice-cream and their coffee is the best I have tasted anywhere. The staff were really friendly and welcoming too, the tables were well distanced and we felt safe and comfortable eating in.

Well worth a visit and I can't fault the ice cream with good size scoop and a delicious taste it's not somewhere I would rush back to. Always difficult to judge with the current restrictions what the full experience would be like

I was delighted to find that my favourite ice cream parlour is back up and running. You can’t yet sit in its 1950s style diner and enjoy one of their superlative sundaes, but the takeout coffee, cakes and (of course) ice cream were all as good as ever.

This is the locals go-to place with a superb range of gelati; daily queues are testament to its enduring popularity. The staff work incredibly hard and are especially courteous to their older local customers. The team take great care of hygiene and Covid security.So sorry to read so many unkind reviews. This establishment is now run on a thread by its owner who takes profits out to Monaco. The absent owner business model is at fault here not the staff. Locals occasionally clear outside tables during peak times as they know staff resources are too low to keep up. And yes, some visitors slop their food and drinks without thought, and expect others to clear up after them! Thank you staff for providing welcome treats during the pandemic and keeping customers safe.

Had to queue for ice creams. The service was very slow for no apparent reason. Staff did not seem to be too bothered about the queue in my view. Ice creams were very good when we got them! There was two small tables outside the parlour, but tables were full of debris that had not been cleared away. Would probably not visit again as just felt we were a nuisance.

Billed as the best ice cream gelato parlour in the UK, this was incredibly disappointing. The service was slow, the food was disgusting and the strawberry ice cream was the worst chemical tasting ice cream I have ever eaten. What £36 for a family of four and we all had to go and buy chips somewhere else that save your money

I hate to have to echo the reviews below but my trip to Morellis was a bit lacklustre. Planned to end a walk from Margate to Broadstairs with an ice cream at Morellis as I'd heard of its vintage charm and great ice cream. On arrival there was a queue for seating which is totally understandable in a covid world and I didn't mind the wait. The thing was there were loads of available seats inside and no one came out to say anything about how long the wait might be. After about 20 minutes they started letting people in. Not one polite word passed the lips of anyone during my whole stay, after eventually having someone come to take my order they said without any sort of apologetic tone that most of the ice creams were finished. I opted for a Knickerbocker Glory as it was one they had the ice cream for-it was very yummy but a bit ruined by the lack of charm/atmosphere .

Slow service. When the food came it was terrible chemicaly and the scones smelled like cheese they took the payment befor the meal so we couldnt get a discont of the terible food. They do not desurve the title of best ice cream place.

Queued up 15 minutes to get in then equally as long to get served. The lady on the door must have been on holiday when Morelli's had their Customer Care course. Brusque would be putting it kindly. Woefully inadequate staffing levels, they lost far more money by people giving up and walking away than they would do employing more staff. The young lady who eventually brought our coffees was the antithesis of the bouncer on the door, friendly and polite although obviously stressed by her ridiculous workload. Coffee was surprisingly o.k. and I was told I could have a refill for £1. I declined as life is just too short to try and get served again. Get more (pleasant) staff.

Just been to Morellis, spent 30 minutes on queue to get in, and plenty of tables available, just full of empty glasses and waiting for being cleaned. The lady doing the seating incapable of organising the seating and clearing the tables. Also not wearing a mask appropriately, hence breaching COVID guidelines. Went for take away in the end; and the chap serving take away was incredibly rude. Ice cream ok, but not worth the wait nor the rudeness. I just wander how bad the experience will be in a busy sunny day. This is a clear example why chains rule the English cities, experience brought me to my childhood of holidays in England when going into an independent shop was playing Russian roulette with service and quality, as if the business was doing the customer a favour by serving then.

This ice cream parlour is popular. On a rainy Saturday in late October there was still a 10 minute wait to get in. The disposable paper menu is used to collect your personal details (if you haven’t got the nhs app), and indicate your order, so the waiting staff are with you for the least amount of time. Payment is taken on a wavepay machine before you get your food. We had waffles, which were much larger portion sizes than expected. One between two would have been fine. Very tasty. Pleasant staff. Not 5 stars because there seemed to be no reason for not getting folks in to fill the unoccupied tables, therefore a lot of unnecessary waiting. And if there really was a reason, menus could have been handed out to folks in the queue which would have speeded up the ordering process.

Loved Morellis since I was a little girl on holiday there. Had to have ice cream while on a visit recently. Everything was very COVID aware and explained upon arrival. Ice cream was superb. Have to say the coffee is excellent too. Great Gelato bar.

Always come here for ice cream when visiting. It is the best. I guess they know it as find the staff a bit arrogant. Also given its popular with families I don’t find they are particularly family friendly !

The (slightly) crazy thing about Morelli’s is that from it’s simple Broadstairs roots it’s become a world wide phenomenon, just have a search on Instagram to find stores in places like Dubai. Why?, because the ice creams, sorbets and gelato are amazing. Make sure you ask about the specials or this months Zodiac flavour. And if you don’t like ice cream there are some great cakes on offer. Dog friendly, take away options and a great vintage feel, which isn’t faked, it’s the original decor, this place is an institution.

Decor is fantastic, feels like you’ve gone back in time! Lovely Desserts just a shame there was no waffles!!

Used to come here with my Grandparents on summer holidays in the 70’s and early 80’s- the ice cream is even better than I remember it! You definitely must come here if you ever visit Broadstairs!

I was so looking forward to trying out this ice cream parlour. Arrived with my husband, 12 year old son and 18 month old daughter. Covid barrier was no issue however staff seemed put out by my request for a high hair.Tables are very small, decor 50’s style - lovely. Unfortunately this parlour has the looks, not the substance. Menu items are shockingly expensive - for a decent sundae, the average price is £14 each. No waffles which was disappointing on a Saturday afternoon. Had 2 basic fudge Sundaes (vanilla ice cream with a pot of fudge sauce) and a banana split - total price just short of £25. Service was very quick and you are billed immediately - something to bare in mind. Ice creams arrived, very under whelmed. 2 scoops of vanilla ice cream in a small glass with a wafer and flake. My husband didn’t enjoy his, cream with vanilla ice cream doesn’t work I agree. No one checks in with you once your order is delivered, service is curt, seemed to be lots of exciting flavours but none evident on the menu. Once finished you get up and leave. No please thank you or anything like that. And leave via the exit door in the corner.

I LOVE ice cream , so many to choose from so went for a real treat Flavours amazing, bit pricey but so worth it

Whilst the ice cream is always amazing, the system of queueing and ordering needs to be reviewed. You cannot see which flavours are available until you are at the front of the line, and then you are asked immediately what you want - when half the flavours are not labelled this is quite difficult. We took our ice creams outside and sat in the gardens over the road, we were not disappointed in the product at all, it was delicious - although a tad pricey.

We were disappointed in the distinct absence of urgency or customer satisfaction we observed. The product was top notch but the service left a bitter taste

This used to be such a friendly, bustling and efficient cafe, but they seem to have cut staff numbers to the extent that service is tortoise-like, even if you can attract someone's attention to let you through the Covid barrier.

We visited on one of the hottest days in September. There was two tables outside one of which was empty but dirty and with cups still on the table. We sat at this table and when my husband tried to order was redirected to the takeaway window. He went there and tried to order two ice cream dishes only to be told you had to eat them indoors?!!! No explanation or reason was given. This was a gem of a place once but it was empty inside and the staff need customer service training. Such a shame.

The ice cream parlour was recommended, so we visited on a sunny Monday in September. The cafe was not busy and so we waited to be seated at a table behind the very unfriendly rope barrier. The staff completely ignored us, so after waiting for 10 minutes we left. Their loss our gain - we walked along and found Chiappini's ice cream shop where we were quickly served by friendly charming staff and were able to sit on the sea front.

Just lovely. This Broadstairs institution does it all right. The menu is a dream, icecream is superb, the staff are efficient and friendly. The social distancing / Covid response is rigorous but remains light touch. Don’t miss this. It’s not cheap but worth it for the treat. Go every day if you can!

We were recommended this place from a lady visiting from Yorkshire, and we will visit every time we are in Broadstairs from now on as loved our separate gellato orders, what a treat - everything perfect! Looking forward to ordering other things on the menu.Great history around this business - highly recommeded.

Went with my daughter, son-in-law and my grandson. It was a treat for my grandson after his first day at school. The woman greeting us acted like she didn't want to be there. Handed us a menu and said choose what you want on the menu and someone will come over to take order. Guy came over with the most miserable face. He looked at our order and said they didnt have waffles. I said they should be crossed off menu. He just replied that the greeter was meant to tell us. My grandson chose something else, only to be told 'we don't have that'. Again he chose something else only to be told. 'We dont have that flavour'. He was very matter of fact. My impression was he couldn't care less. The items we ended up with were okay...nothing special. Just very overpriced ice cream. Nearly £45 for 4 bowls and a milkshake. The cost wouldn't be an issue if both the service and decor were of a high standard. I would say save your money. What an absolutely awful experience for my grandsons treat!!

What a great place to get a sundae or ice cream on a hot day! Super slick service - no shared menus and everything disinfected when you arrive. Great selection of a desserts - a must visit if you’re in Broadstairs!

This is a great retro ice cream parlour serving only traditional ice cream desserts which are also great. But I have to say the grumpy staff really spoil the place. Rude customer service. The welcome made us feel unwelcome and as a group of six they made us feel that we were a really inconvenient number to accommodate. Making eye contact but then deliberately looking away. No smiles at all from any of them apart from the young lad who eventually took our order. The impression we got was that custom was not a problem as people were queuing so they misinterpreted this into not having to give good customer service - there would always be a queue so no need to bother. Such a shame as apart from that is such a nice and unique place to go and the ice cream is to die for. Would have been top score but for the terrible service.

Prices have gone up and the portions have gone down. £8.95 for 2 small milkshakes and £4:80 for 2 cans. Morellis ice cream is delicious but the prices have gone through the roof lately. Too inconsistent.

Great staff, lovely place and delicious ice cream. Service very quick on a busy day. Definitely coming again!

Very good on compliance with hygiene and table distancing due to Covid. There was a queue and service was friendly and efficient. Ice creams delicious .With lots of old school favourites to choose from. Decor was very clean and exactly as I remembered it from the 1970s!

I have visited this place three times in the last week (I'm on holiday, cut me some slack!) The first time we came here service was somewhat slow. I was given a menu with all the available ice cream flavours on it, but when I came to order NONE of the three flavours I chose from the menu were available! I was very upset, but that didn't stop me coming back the next day at the same time, where two of the flavours were now available. I wasn't sure if I would like one of the flavours, so the staff gave me a very small sample spoon, as well as an alternative, which stood out to me as good customer service.

Had to queue for 30 mins before we were shown to a table but the staff were friendly & good Covid procedures in place.The problem was at 11.30am there were only 4 staff but by 12pm there were 10 staff. The 4 staff were doing the best they could but you could see that they just couldn't cope with the number of customers.The ice creams were nice although one dish had the banana missing, again probably just due to lack of s₩taff.Yes the ice creams are lovely but they are simply just too expensive!!!!

Absolutely amazing visit, well run and happy staff,great apmospher well organised keep up the great work, everything clean and tidy

Ice cream here was delicious - long queue outside but it moved quickly. It was quite expensive though!

I was very impressed with the measures taken to keep Morelli’s Covid safe. Table spacing, queuing, hand santizer, etc. The place is a family favourite during our holiday and the food did not disappoint. I wish that they had more toilet facilities though - if I have to change the baby I always feel that I’m keeping everyone queuing for ages.

Not on a touristy thoroughfare. But big queues to eat-in or take-away. We did take-away. Efficient service. Not cheap. Not the biggest range. But the quality of the ice cream is fantastic. Maybe the best i have ever tasted - and I have tasted loads!!

1st time here, as expected on one of the hottest days of the year, we had to queue to get in (although this moved quite quickly). First impressions the whole place could do with a bit of a makeover. Staff friendly enough, ice cream was good. I would recommend visiting here.

This a first class place to enjoy an icecream. The choice is wide, and the quality is superb - really tasty. Whether you have a take away from the kiosk or go in and sit to be served, it really is superb. It is also reasonably, and the staff are friendly and attentive. I would highly recommend.

Whenever I visit family in Ramsgate we always walk from Ramsgate to Broadstairs just for this ice cream shop. Never ever disappointed with the ice cream, be it a single scoop or a waffle they always hit the mark.WE HAVE BEEN IN SINCE COVID AND I FEEL ITS VERY WELL ORGANISED AND RUN. The decor is perfect and makes you feel you're back in the 60's(?) And we love it. If the staff smiled a little more out would help but maybe the occasional frosty interaction helps keep the ice cream cold?!

Perfect experience my first time visitors loved it . Clearly run very well staff speedily served the staff went beyond their calling.

I have been coming to Broadstairs for over 40 years and with family have visited ‘Morelli’s’ regularly.The iceam has always been a favourite but today is the very last time. £3.45 for a small 99 is just exorbitant. Plus £2.50 for one hour parking along the road outside made almost £10 for two ice creams. How can this be justified for a takeaway ice cream ?? I understand all of the arguments regarding overheads, staff wages etc but this is outrageous, sad but as previously said, never again.

We had a take away and the staff were friendly and efficient. The hygiene measures seemed good to me, hand sanitiser available, staff with face shields on. Most importantly the ice cream is delicious! A good range of flavours, all the ones we tried were delicious, lovely texture and not to sweet. And the waffle cones are lovely too!

Nice ice cream, but quite unfriendly and rude customer service from the server named Raluca. It would be helpful if the management could remind staff to smile and communicate pleasantly with customers rather than an unsmiling, abrupt and fed up manner that I experienced with Raluca. Also, I noticed staff were not wearing gloves and there was a wet cloth on the counter that was used to wipe down the metal ice cream scoops. Didn't look too hygenic, especially under the current circumstances with Covid19.

I never give bad reviews unless is extremely necessary but I feel I have to after my experience yesterday. I visited Broadstairs on Sunday 26/07/2020 and after looking for ice cream places I came across Morelli’s Gelato and I decided to give it a try. So arrived to the place and there was a long queue of people to get a take away ice cream. They had two doors and people had the option to eat in or take away. I decided I wanted a take away, so I just this long queue while my husband went to find parking space. All good at this point, but the time was passing a quite a few people give up and left but I decided to wait to try these famous ice creams. After 40 minutes queuing to get an ice cream and being the next person to be called and served, I decided to put my mask on to follow and adhere to the government guidelines. Also at this point my husband came and met me at the queue but then left because he did not want an ice cream. So just about to be called after 40 minutes that had to wait, I was now wearing my mask and making sure I was respecting social distance, which I have to say that a few people weren’t, but being part of the NHS and working on the “front line” all this time and seeing from the “inside” the hospital what is happening I do myself follow the guidelines quite strictly. Hence at this point of being my turn, I was approach by a male member of staff, who say very very rude and abrupt to me “ you have just walked in and got here, don’t you see there is a long queue….you have to join the queue” …which I tried to respond excuse me I was here for 40 minutes queuing but then he did not even gave me the chance to talk and turn his back to me and walked away! I couldn’t believe in what had just happened, how rude and abrupt he approach me and spoken at me. After this I said to the people behind me “ did you see what just happened here ?? and they were also shocked …and they said it must be because you put the mask and he did not recoginse. Well if that was the case, there are lots of different ways to talk to people and approach them. After this I continue queuing but then I looked inside the shop and he was talking the the other members of staff and pointing to me, in a way he was probably telling not to serve me. I was already very upset with this situation, so I wanted to clarify this as he did not let me explain it. So then I called him as he was inside the shop, so I raised I voice and said “ please can you come here I need to speak with you” …he came and I said I was here queuing for 40 minutes, so can you please just ask and confirm with this people behind me ? “Which he responded, saying if they are okay, that is fine and he turned his back and walked away. Once again he did not even let me speak and neither the people behind me. Don’t you think if there was the case that I had just walked in and not joined the queue, certainly the people behind me would have said something!?I was left very distressed and upset about this situation, to the point I was in tears, so I decided to walk way without getting an ice cream. Yes I was the next on the queue and waited 40 minutes but after being accused of lying twice, spoken at very rudely with no manners and being embarrassed in front of the public, both costumers and staff, I was left with no choice but just walking out. I did not want to buy or be served by anyone in this shop. Also in general no one deserves to be treated like this, regardless if you are a costumer or a member of staff. Having hospitality experience but currently working in a management position for the NHS, this is NOT the way you approach and talk to a costumer. After walking away in tears, a young girl that was with her family behind on the queue came over after me to ask if I was okay and to offer for her family to buy me an ice cream, how sweet and considerable was the kind gesture. I thank her and her family but I said I did not want an ice cream at that point. As you can imagine being left in such a state of distress the last thing I wanted was to eat, specially an ice cream from this place after the way I was treated! So all of this to rate my experience as the most awful experience I have ever had in hospitality, so hence my rating is only one star. However because I act always with good faith and not holding any grudges, I must say the ice creams looked very appealing. However I cannot comment if they are nice or not because I did not have the chance to try.Last but not least, to all of you working at this place and specially to this “GENTLEMAN” that has made my experience the worse ever, I must say everyone has good and bad days, everyone is experience big levels of stress/anxiety with the present situation, but THERE IS NO EXCUSE for your behaviour yesterday. As you can imagine being part of the NHS and working during all the peak of this situation Covid-19 which is new to everyone, I have to deal with a high volume of stress and problems on a daily basis and being in a management position is even more difficult and demanding, but I would never treat my staff, patients or anyone the way you have treated me yesterday! This to say that you definitely need to rethink about your customer service skills and well as you general people’s skills! I feel sorry for you that you are such a SAD and NEGATIVE PERSON with no MANNERS at all! From a hospitality point of view and being in a management position I would never hire a staff member like you! I hope this helps people to understand regardless of what your day is like, please treat people with respect and kindness….as you don’t know what that person is going through in their lives! The good thing about it is that I have a good head over my shoulders and even though this has affected me so much, I am now in a position to overlook at this situation and happy to know I’m such a good and kind person to everyone and also there are still good and kind people around as that young girl and her family mentioned above.I hope the best for the future of your business but I fear with this type of staff, I am afraid you won’t go very far. At the end of the day it is the staff members that make a good business thrive! In other words staff members are the key to any business, organisation and team of any type. What an unfortunate experience on lovely Sunday afternoon visiting Broadstairs!

Waited half an hour on pavement when would have been faster to have been seated and think this could’ve been managed better but the ice cream is delicious and my favourite was the flavour of the day - orange 🍊

The decor looks like it’s been the same since it opened lots of character! Lovely staff great flavours of ice cream, the waffle was really light!

Good ice cream. Staff polite. Good position near the beach. Was expecting a more authentic Italian place, but the ice cream was very good.

I REALLY love this place, it just reminds me of being little and going there with my grandparents and cousins whilst visiting Broadstairs. I love the fact that they have kept the decor the same.. it’s like going into a time warp!

From the outside, this looked like it was going to be great. However, we were really disappointed with the service here which left a bit of a sour taste on the experience. Here’s why...The restaurant has been set up for the COVID response and in theory, it should work well. They have a paper menu that you need to order from however it does not have the savoury options or flavours of ice cream listed (just drinks and sundaes). When we asked the waitress about the favours, she got us the board which was great so we could pick the ice cream flavour. A good start. However, the panini flavours were not told accurately and then when they told us the flavours, they didn’t have them in stock at 12:30, so there was a very limited choice for savoury lunch. I could half live with this as we were in an ice cream parlour.However, here’s the worst bit- we ordered both savoury and sundaes and which came out first? The ice creams! We therefore had to watch our very expensive sundaes (over £10 each) melt whilst we ate our panini (they came out a few mins later). When I asked the waitress about it and asked for a bowl for my ice cream in a cone (yes she expected me to hold it in my hand whilst eating a sandwich with the other) she said - we’ll you didn’t state you wanted them separately!! Eventually, she did offer a replacement ice cream, but by this point, we’d had enough. I just wanted to get out of there- a very expensive bad experience (almost £60 without drinks for 5 people to have 4 sandwiches and 5 ice creams because they had sold out of paninis!)We’ve seen plenty of people queuing for the take away ice cream and I suggest if you want an ice cream from there, this would be the best way of doing it so that you can avoid poor service.

I have been looking forward to my ice cream since lockdown and this was our first outing other than food shopping. I had pistachio, strawberry and chocolate covered in chocolate sauce absolutely wonderful. My husband just watched with his hot chocolate as it was only 9.30am!!! Morelli’s is certainly the best Ice Cream Parlour I have been. The lady serving was so nice and friendly as well. Hand gel at the entrance and exit and tables all spaced out. We will be back soon.

Excellent selection of ice creams, coffee and milkshakes. Situated in Viking Bay.I had honeycomb and a scoop of mint chocolate in a tub, or you can have a cone same price. Generous scoops.other flavours included banana,Jamaican chocolate, ferro roche. Sorbets to name a few. Well worth a visit

Let me say at once the ice cream is excellent and that from me, a regular visitor to Italy. However... the amount of ice cream in a cone here does not nearly justify the price and if you have kids in tow prepare for a major shock! To be fair, the price list is featured prominently outside, so be warned.

My sister, boyfriend and I visited Morelli's today for the first time today. After our parents having lots of stories of visiting it when they were younger we were eager to try it and we weren't disappointed. We were allowed in with our new puppy and was even offered complimentary "dog ice cream" which she loved! We had two sundaes, both which were absolutely delicious and a waffle that was made freshly for us. The young lady behind the counter was friendly and ensured that we were happy. The decor was fab, facilities were clean (especially with recent CoronaVirus it was good to see) and staff were friendly, I can't wait to go back!

Like stepping into a little piece of Italy with a 1950s decor. Fabulous coffees, cakes and ice creams. Great to take kids to after a walk

Absolutely brilliant ice creams with creative flavours from big sundaes to small cones, definitely something for everyone! We went as a big family with myself, my husband, dog, family and their kids including 3 little one and everyone had an amazing time! We had to sit outside with the dog in the cold but we didn't mind! Very creamy texture and brilliant flavour! We've been going every year for years and never tire of it! Highly recommend!

If you are hungry, thirsty and fancy an ice cream treat this place fulfills all three in one go. Near to the gardens you can sit inside, outside or cross the road through the gardens for stunning views out to sea and take your ice cream with you. Ice creams, sundae, shakes, coffee or hot chocolate. This place is crammed in the summer. The ice cream is delicious in many flavours to try in tub or cones. It’s pricier than other places but then again it’s for a special treat. I believe they also do doggy ice creams during the summer.