Based on 1.256 opinions finded in 1 websites
Based on 1.256 opinions finded in 1 websites
Opinions
When in Broadstairs you just have to come here. Mind you it gets very, very busy but its no wonder the gelatos are lovely. And its dog friendly.
Edward the dog . 2024-11-10
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Great selection including vegan options, my partner and son shared a s’mores sundae and I had a vegan tray bake flapjack was all delicious
Goldie1982 . 2024-11-01
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Enjoy working out how the quirky 50’s style service works depending on what you want to eat/drink/eat in/out. Great range of supersized waffles and Gelato’s. Plan a long walk and a couple of hours kip afterwards! The Morellis special cappuccino is a must.
Irregular drinker . 2024-10-31
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I've heard great things, and as a massive fan of ice cream, I thought I'd have to try it. The decor was great, pink pink and more pink.. loved that. The young guy begins the counter serving the ice, he is extremely friendly and helped me pick some different flavours. I was so excited i forgot to get a picture. Left very happy and though the ice cream was delicious.
WeLikeToTravel84 . 2024-10-09
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Just popped in for an ice cream and tea. The decor is very kitsch but well done and the ice cream was excellent, creamy and the strawberry ice-cream tasted like real strawberries. Overall this was great. However had a chai tea latte and honestly the worst I have ever had. Sickly sweet with nothing resembling a chai cup of tea. Really don't serve this. It's a lovely place for what it is. Dont serve top quality ice cream and this brown sludge. Would recommend if u fancy ice cream but have to knock a mark off for the tea.
Wildsnoopster . 2024-10-08
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Disappointed no dairy alternative for those with intolerance/allergies. Rude older member of staff bluntly informed my family member that they would have to have a sorbet instead...to find out only two options were available anyway. Lovely service from a younger member of staff who made the orders. Just thought now-a-days a big ice cream shop like Morelli's would be supportive to customers with dietary requirements and offer a proper dairy alternative to ice cream
Emily F . 2024-09-07
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Love the 1950’s style interior and lovely gelato. Italian style meets English seaside and it’s perfect. Nice coffee and generous and cheap refills. It’s a family tradition to visit and go for a walk along the front.
ShonaHelene . 2024-09-06
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First went here in the early 70s. Little has changed and that is why it is an amazing experience. Afternoon Knickerbocker Glory and Banana Split were great. Evening hot waffle with ice cream. Yummy. Not the cheapest but you pay for the experience. If you visit Broadstairs you must go to Morelli’s!
Bob C . 2024-08-30
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Came here with a friend to get an ice cream and no vegan options! Just a sorbet that was “vegan friendly”. Come on Morellis get with the times this is 2024! Went to Chiappinis where I got a lovely dairy free strawberry ice cream :)
Kelly D . 2024-08-21
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First time visiting Broadstairs, and of course had to come to the iconic Morelli's retro parlour for ice cream by the sea. Just got takeaway from the hatch, but it would be lovely to sit inside and have a sundae too. Great range of flavours - I opted for scoops of Kilimanjaro coffee and pistachio in a pot, my companion had mint choc chip in a cone. Creamy & luxurious, really enjoyed it. Will definitely return next time I'm in Broadstairs!
tania_nexust . 2024-08-10
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The one and only place in Broadstairs, Love the retro feel of the place. Clean, Friendly, good pricing and it allows dogs ! Whats not too like.
EdwardTheDog . 2024-03-19
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I remember this ice cream palace when I was younger. My parents used to take me there and I would have a huge banana split which at the time I thought was bigger than my head! We still go to Morellis now - I no longer have a banana split but opt for a coffee and sometimes cake. The last time we visited we had been on a long family dog walk and it was freezing so we all chose hot chocolates. It was lovely, I have never had a hot chocolate there before. Morellis is always so clean, the bathroom/toilets are always immaculate. The staff are always friendly and couldn’t be anymore helpful than they already are. Also the people in there (the customers) are always do chatty and friendly - everyone talks to everyone and it is just wonderful how pleasant everyone is.
hollydolly666 . 2024-02-18
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Visited on a Wednesday afternoon in January, place was empty. Coffee was very good and the cake was OK but a little pricey. The Cafe appears to offer a widev range of foods etc and i am sure would provide a decent meal
tandb36 . 2024-02-14
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Great for our family of 8 get together, old shool service, great lunch and superb ice cream - delicious!
melbie565 . 2024-01-20
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Took the kids on a long coastal walk with the end reward being some delicious ice cream from Morelli’s. It definitely helped keep up the pace! Made it just in time before closing; last customers of 2023. Thank you Ryan 😊
LadyMuckLondon . 2023-12-31
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Outstanding service from Jo. Perfect panini's prepared and served by Jo. Fantastic morellis coffee as usual. And nice refill cofee deal. Thank you.
Adventure66853800542 . 2023-12-01
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Delicious ice cream which my family enjoyed although they do not cater for dairy intolerance they only had a sorbet.
hannahlatha . 2023-11-11
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We were looking for somewhere to stop for a cup of tea and a drink for our 10yr old daughter on a rainy afternoon and came across Morelli's. It was expensive but a lovely treat. We had to try the ice-cream which was delicious! On a practical note, there is only one toilet so there is likely to be a queue even when slightly busy. There is a baby changing table that you have to wheel in to the toilet to use, but there can't be much space to fit it in.
blt100 . 2023-11-01
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Forget the diet treat yourself to one of Morellis ice cream sundae's and you'll never regret it. It's an ice cream you'll always remember. Not cheap but oh so delicious!
FellowTraveler792968 . 2023-10-04
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Came with friends who've been before. It was late on a Sunday afternoon ....it was still busy and didn't appear to have a full counter of ice cream choices.... however what we did have was delicious...mint chocolate chip and the chocolate were the faves! Quite delicious gelato....but not cheap!
648gilly . 2023-09-26
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During our recent family holiday to Broadstairs, we visited Morrellis on many occasions. The ice cream is the best in the world, and the choices available are extensive. We have been coming to Morrellis for years and each visit never disappoints. Special thanks to Chris who always makes the Lancashire visitors feel very welcome.
HelenT1985 . 2023-09-16
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Lovely selection of deserts and drinks . We travel to Broadstairs especially to call in and have a relaxed ice cream and iced coffee and weren’t disappointed.Will definitely be back
davidbU3758UC . 2023-09-13
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My wife had a tea and scone. The scone was horrible as it had the consistency of bread. I had a nicker nickerbocker sunday that was very ordinary. The service was slow and the woman that served us was disinterested.
Adventurers049 . 2023-09-02
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The ice cream is fine but nothing special considering the premium flavours are nearly £4 a scoop. That aside on both visits we encountered a very surly member of staff. Half of the flavours are not labelled and this guy seems exasperated to have to tell you what they are. Simple solution - label the ice cream! Think we will go somewhere else for the rest of our holiday as we don’t want to disturb him again.
Jen_Andy_Lawson . 2023-08-20
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Very disappointing this evening had a banana split that cost me £9.00 for a banana abit of ice cream and abit of cream with a glacé cherry on top nothing like a real banana split very disappointing and costly.
gillyhilton3 . 2023-08-17
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Huge ice-cream parlour, but only ONE single toilet for use by men and women. Not suitable for disabled people. Prices hi
Suzy M . 2023-08-17
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amazing ice cream!!!!!! the best I've had outside Italy with a great selection of flavors. sundaes, waffles, cakes and tea and coffee what more could you ask for. really lovely place lots of seating inside and tables outside, right on the sea front
juliegU8957LR . 2023-08-06
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Fabulous place to visit and go back in time. Friendly staff and wonderful ice cream and desserts. Pretty pink surroundings with music playing quietly.
Moochingaround2 . 2023-08-06
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We were in Whitstable yesterday as a family of four. We each had a scoop and we paid over £16. I'm really sorry, but that's just too much. If at least the service had been nice and the ice cream had been unspeakably delicious, OK,...
Birthe E . 2023-08-02
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Visited this place with my SIL and 2 nephews as it was recommended to be excellent . I will start with saying it was 11am and not a HOT day . On entering theirs no signage on how to order several staff members just standing...
Cristinas86 . 2023-07-24
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As usual, Morellis always meets high expectations. Tasty gelato, great coffee and more. The staff are always friendly and helpful, always busy cleaning tables etc to keep the area clean and well presented. We love coming here when we visit Broadstairs. It feels like you...
wellerbaby . 2023-07-23
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No other words can describe this place but SIMPLY STUNNING. You are in ice cream heaven here. Big selection with even bigger portions. It is decorated pink , has a jukebox and it gets very, very busy.
EdwardTheDog . 2023-07-23
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Do not understand why this is so highly rated nowadays Had to queue up for what should be table service at these extortionate prices @ £10 a dessert When i ordered the desserts I asked for hot drinks aswell, girl said I had to go...
jamesbx . 2023-07-20
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Not great. Over priced and full of rowdy types with out of control children. Staff gormless and unhelpful. Told to queue in line to order for table inside.....it was the queue for take away. Shame as went there as a kid and it was amazing....
Ralph H . 2023-07-09
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We haven't been here for years but love their ice cream. We had cherry yoghurt in a waffle cone which was fantastic quality and not too pricey. We were allowed to eat it sitting inside their traditional parlour.
sheepygold . 2023-06-30
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We ordered two knickerbocker glories which cost getting on for £20.00. They were very sweet but not exceptional for the high price.
Ralph S . 2023-06-26
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A lovely view of Viking Bay to be had from this friendly family-run Gelato Parlour with vintage, 1960s decor. Our ice creams were enormous and delicious, as always. A great, authentic gelato experience for a special treat.Would have given 5 stars but the single toilet...
Goomsu . 2023-06-25
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Loved the retro look and feel. As the weather was so glum we treated ourselves to the Banana dessert and the Dolce Vita. Expensive c.£25 for the 2 but also huge so not that bad value. The banana one was defintiely big enough for 2...
J B . 2023-06-05
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I live locally and my son loves the ice creams here but my god the service isn't great! The younger ones are pretty cheerful and helpful but the older man who I assume runs it and the oldy lady with grey hair are really moody...
Nat S . 2023-05-04
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We visited Broadstairs on our recent trip to Kent, and had been advised to try Morellis for ice cream! Well i am so glad we did, it may have been raining and cold, but my word the ice cream was delicious. I had Piedmont hazelnut,...
danielrZ4203OO . 2023-04-25
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Excellent place for a break ,After a walk or indeed just to chill out. Delicious ice- creams to choose from what a choice. Great location especially when it comes to children
E8890 . 2021-12-10
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Old school ice cream parlour and everyone says it's a must see in Broadstairs. The ice cream is excellent, so stick with that. The rest - cake, coffee, hot chocolate etc - though, is nothing special at all, hence only 4 out of 5 as plenty of other places in Broadstairs do much better. But as I said, this place is all about the ice cream, and it should certainly be worth a visit as a special treat for the kids after the beach
678andyb . 2021-12-05
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An authentic Italian ice cream parlour, straight out of the 1950's. This is a Broadstairs' institution and must not be missed. Authentic Italian ice cream, all made in house, and beautifully served. Also, excellent cappuccino and nice snacks.
trevordavidedwards . 2021-11-25
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Came here for a cuppa and a cake. None of the cakes were listed as gluten free do I asked if they had gluten free options. The girl taking our order did not know but she did ask someone else. I was shown 3 gluten free options which were on shelves next to non-gluten free options I had cheesecake which was very niceI do think gluten free items should be labelled as gluten free and the should not really be stored next to items containing gluten
500trishu . 2021-11-13
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Never been to Broadstairs before and stumbled across this ice cream parlour. We simply had soft scoop ice cream cones but they were really creamy and delicious…expensive, but a nice treat.
machinmad . 2021-11-07
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Such a delightful place, like going back in time to the 50's or 60's. The ice creams are just delicious and the coffees are really good too. If you are in Broadstairs you just have to visit here. Worth the queuing.
Ferenc M . 2021-10-29
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Staff not very knowledgeable teenagers. We asked for ingredients of sorbet for allergy requirements and the staff would not go and check for us. They gave us a two scoop ice cream which any good cone should manage. By the time we had walked 50m to a bench the cone had snapped. This was not on a warm day, it was the end of October.
Journey820259 . 2021-10-28
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This is a must visit. Very nice ice creams.... and a a bonus: our dog got a special doggy ice cream free of charge.
lou_schreurs . 2021-10-08
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Oh, this place is just so wonderful, and my WICKED sundae with ice cream, merangue, frozen yogurt, berries and much more was fantastic. We sat outside because of the dog, but afterwards realised it was dog-friendly inside too. Heaven!
Fudge03 . 2021-10-02
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Fantastic ice cream , best I have had. Great service and good recommendations as well. Huge choose of flavours. Lovely to sit in and eat as well as takeaway
susan_byrne54 . 2021-09-22
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Saw a member of staff use a cloth to wipe the floor and then proceeded to go and wipe the tables with the same cloth . No antibacterial spray in use just this multi purpose damp cloth . First and last visit here
JHB050 . 2021-09-22
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Prompt and friendly service, delicious ice cream and beautiful surroundings. What more can you want! The staff seemed well organised, and were training a new member of staff on the job too which was nice to see. The facilities were clean and tidy too. Can’t wait to return! I’d be there every day if I lived nearby!
12beb . 2021-09-22
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Don’t let the queue put you off! It’s well worth the wait and it gives you ample time to choose from the wide range of treats on offer from cones to decadent ice cream sundays. We didn’t sit in during our visit as it was very busy, but with the location of the seafront being on the doorstep it was lovely just sitting on the boardwalk. If you would prefer to sit in dogs are welcome and I would highly recommend if you’d like to soak in the colourful fifties aesthetic.
elliepatts . 2021-09-17
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This place is brilliant. So quirky for this day and age. Love it. Great atmosphere and the Caramel Nut Sundae was gorgeous.
carrie303 . 2021-09-17
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On our way home, kids wanted ice cream, they do eat in or take away, however if you want waffles, which smelled lovely, it's eat in only.
dannyboi814 . 2021-09-06
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We knew that the place was closing soon so expected to only get a takeaway. Couple of young guys behind the jump really not interested so was not impressed. Suddenly Richard the manager assessed very quickly what was going wrong and jumped into serve us. Credit to this guy because had he not this would have been one hell of a review! He explained that it had been a crazy day and they were all shattered but nevertheless he pulled it back and we enjoyed great Ice Cream and cannot express our gratitude enough. Well done
BROMLEYCOMMON . 2021-09-03
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With its pink and mirrors art-deco interior and location right opposite the beach this rather large gelato certainly ticks all the right boxes in terms of seaside grandeur. Happily it also delivers on the ice-cream front as well. Alright, you won’t find anything unusual on the menu like you might at some supposed trendy places but the quality of the ice cream here is solid and there are enough guilty pleasure elaborate concoctions here to keep you coming back time and time again. I must admit that I watched with some scepticism the old lady who took my order for a ‘Margate Special’ as she somewhat nonchalantly put this ice cream together as though she could do it in her sleep but lo and behold the end result oozed decades worth of experienced precision as the flavours all sat together perfectly. From my previous visits (I first visited in 1985) I think I can safely say that whatever you choose here, you won’t go wrong. If ordering a coffee then the espresso isn’t too strong so a double espresso with one of the more voluminous ice-cream creations will complement nicely. In terms of negatives the staff seem pretty disinterested and most of the ice cream concoctions listed on the menu do not have accompanying pictures so you’re never quite sure what you’ve ordered until it turns up. These are minor quibbles though – you don’t visit a gelato on the strength of its customer service do you?I couldn’t imagine any trip to Broadstairs being complete without a trip to Morelli’s.
Andeel L . 2021-09-01
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Had to visit morelli’s during a trip to Broadstairs. I think My children managed to order the most expensive ice cream on the menu - but it did not disappoint! It tasted as scrummy as it looked. Thanks Team Morelli!
ToddlerHolidays . 2021-08-31
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We found Morelli’s by accident whilst exploring Broadstairs midway through a Margate to Ramsgate walk. I had to try the sour cherry ice cream and it was as good as any gelato I had previously tasted.
JMAK1964 . 2021-08-20
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Is amongst the best I have experienced although snugsburys in chester is in the top 2 on my list. Just like Italy. Very pricey but worth the visit. If you at viking bay
Ginogeo . 2021-08-19
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We went yesterday to Broadstairs with my family and we tried the gelato in Morelli's. It was the best gelato I've ever tried here in the UK, it reminded me home. Also, I would like to congratulate all the staff for being so professional and having an ace customer service. I highly recommend this place.
Explorerlibra . 2021-08-18
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Second visit to this lovely ice cream parlour. Brilliant deserts. Tables were cleaned before sitting down but not wiped dry hence menu although laminated was wet as was the table. I don’t see the logic of coming in and being told to sit down then having to go outside to queue for your order after making my selection. The sign outside says queue either side which is a bit confusing.
Platvisit . 2021-08-18
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Is it hygienic to have unwrapped scones and brownies underneath a vase of roses and lilies. Also at a level that everyone can breathe over these unwrapped cakes whilst in the queue waiting to be served, especially as Covid is still around
roughcollies . 2021-08-16
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To be honest I was actually disappointed. The Ice cream was good but the customer service really let them down. It was very busy so I understand a wait and feel for frazzled staff we’ve all been there but when 4 team members are stood behind the counter talking it’s very frustrating.
I9455RDhelenb . 2021-08-11
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We were recommended Morellis by a family member amd we were not disappointed. Banan split, viking kids ice cream and a lemon waffle were all made to the highest standard and tasted delicious. Well worth a visit!
Mrs_G1408 . 2021-08-10
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Have been going for years and Chris, Jill and Richard manage an incredible team. This has to be the best place in the world with a branch even in Monte Carlo. No need to travel further than the original in Broadstairs.
TopPip . 2021-08-08
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Looked forward to visiting here, an old favourite treat. Had banana split - whole banana, 2 scoops vanilla ice cream, 2 scoops of cream, drizzle strawberry sauce, 2 cherries & a wafer. Looked fab, taste average. Would have liked to choose ice cream flavours. Staff very good, several staff cleaning tables and served by staff who offered to carry to my table. Don't know if changed management but felt different.
ET2020ET . 2021-08-07
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I love visiting this place but it is becoming very expensive and feels a bit like a production line. Whilst the ice creams are good, they are no longer good value for money and the service leaves a lot to be desired.
IanGraham2010 . 2021-08-03
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The ice cream is delicious however it is so overpriced, a small tub of 2 scoops was £5.15 . Not very good if you are a family with children.We visited for sentimental reasons however I feel that the consumer is paying the price for any covid closure.
JanH343 . 2021-07-31
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Visited twice over the last weekend whilst in ramsgate, loads of great flavours and options., and ways to eat.
challisfamily . 2021-07-29
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A broadstairs classic. I grew up loving this place. The only reason I have put it down a star would be because I would love vegan options!! (other than sorbet)
melodie_kar . 2021-07-20
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Nice ice cream, we only had a couple of scoops each in a pot. Lots of choice on the menu. A little expensive but worth a visit.
Tracie0909 . 2021-07-18
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Looking at a place to rent in Broadstairs saw Morelli's and because always had a good visit popped in there for sandwich and cake/ ice cream. Covid bits done sat and looked at the menu and menu board, you get given a large sheet menu which you circle what you want. Chicken mayo sandwich and prawn lettuce may sandwich, apple pie large latte, thick banana milkshake and a water.All done waiter came said sorry only panini there are no sandwiches today, waste of time that was the waitress didnt say there wasn't any, so had to redo the order and wait for our waitress to come over when she did I said are there no sandwiches today as he just said there wasn't any. Her reply was oh sorry I didnt know. So we just had a drink and the apple pie which was good except it had sultanas in making it a Dutch apple pie. I hate sultanas. Thick milkshake was very good, so off now to find a sandwich.
SMB169 . 2021-07-06
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I’ve been coming to Morelli’s since I was a kid and introducing my husband to it I was a bit nervous the quality might have slipped or my memory of it was tinged with happy nostalgia-I’m happy to say the ice cream was absolutely sensational, rivalling gelato I’ve had in wonderful spots in Tuscany. The premium nutella was out of the world and the pistachio was outstandingly good. Worth every penny
Foodie_Actor . 2021-07-03
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Puddings were much larger than in menu. Lovely ice cream. Staff had to be called several times and although I asked for a spoon and sugar twice she didn’t listen. I live Morellis and will go again. They just need to work on the staff
782mandyk . 2021-06-12
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I've been coming since I was little and it's the only place I'd go to for icecream! Delicious, fresh creamy and unrivalled by any other I've tasted. The staff are always so helpful and despite being clearly very busy never fail to serve with a smile. If you're looking for a Starbucks experience then by all means head there- but if you want a serve of character, taste and history head to Morellis.
betty990 . 2021-06-11
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We had high hopes for Morlelli’s and were more than happy to queue for a table. However, when it came to ordering, the staff really had no idea of what was on the menu! I kept being told that they didn’t do certain flavours or toppings, despite them being on the menu. When my order arrived, it was wrong. My husband’s ice cream sundae arrived covered in nuts, which were not listed in the menu description, my son has a severe nut allergy so this wasn’t good at all. They did change the sundae, but it was quite a mistake. The interior is retro, but also looking distinctly tired. Overall, it’s also pretty pricy so we’ll try somewhere else next time.
Chumpchops . 2021-06-10
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Very disappointing and neither of the flavours we chose were amazing. The most tasteless coffee ice cream I have ever had, and overpriced considering that it was nothing special. Won't bother again. The presentation seems to be more important than the substance.
oap46 . 2021-06-10
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Amazing ice cream flavour choices and always served with a smile. We tried today strawberrry balsamic vinegar and vanilla and cherry swirl
Nidhipratap . 2021-06-09
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Maybe we visited too soon after lockdown lifted but organisation was lacking. You had no idea if they provided outside and inside service and had to queue to even ask. Queuing was slow and the flat whites were some of the most disappointing we have had and the cheesecake was not great. I guess it would have been better if we had had the ice cream they are well-know for.
LondonAnnabella . 2021-05-25
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I have been eating ice cream from here since I was tiny and I won’t go anywhere else in Broadstairs for ice cream. It has to be here. If you in Broadstairs you have to go here. I promise you won’t regret it and if you do then you are obviously not a true ice cream fan! The ice cream here is always perfect!
hollydolly666 . 2021-05-23
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We were really looking forward to visiting this ice cream parlour, but our visit was ruined by a really rude and unhelpful manager. They told us they weren't doing ice cream sundaes, but later someone said you could only get them inside. They then refused to put sauce on our cones, because "it makes a mess" !!! What a disappointment and they missed out on a substantial order.
jaly2009 . 2021-05-22
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Just had coffee which was excellent. Restaurant has good variety of food although we didn't indulge. It is very light and airy and Covid rules were good although not all customers comply.
damianb239 . 2021-05-21
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Great to see them open again for more than just takeaway. A trip to Broadstairs isn’t complete without a delicious Morelli’s ice-cream and their coffee is the best I have tasted anywhere. The staff were really friendly and welcoming too, the tables were well distanced and we felt safe and comfortable eating in.
helenw393 . 2021-05-20
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Well worth a visit and I can't fault the ice cream with good size scoop and a delicious taste it's not somewhere I would rush back to. Always difficult to judge with the current restrictions what the full experience would be like
Peter C . 2021-04-28
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I was delighted to find that my favourite ice cream parlour is back up and running. You can’t yet sit in its 1950s style diner and enjoy one of their superlative sundaes, but the takeout coffee, cakes and (of course) ice cream were all as good as ever.
pippacatterall . 2021-04-05
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This is the locals go-to place with a superb range of gelati; daily queues are testament to its enduring popularity. The staff work incredibly hard and are especially courteous to their older local customers. The team take great care of hygiene and Covid security.So sorry to read so many unkind reviews. This establishment is now run on a thread by its owner who takes profits out to Monaco. The absent owner business model is at fault here not the staff. Locals occasionally clear outside tables during peak times as they know staff resources are too low to keep up. And yes, some visitors slop their food and drinks without thought, and expect others to clear up after them! Thank you staff for providing welcome treats during the pandemic and keeping customers safe.
Barbara A . 2021-03-26
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Had to queue for ice creams. The service was very slow for no apparent reason. Staff did not seem to be too bothered about the queue in my view. Ice creams were very good when we got them! There was two small tables outside the parlour, but tables were full of debris that had not been cleared away. Would probably not visit again as just felt we were a nuisance.
400manda . 2020-11-04
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I hate to have to echo the reviews below but my trip to Morellis was a bit lacklustre. Planned to end a walk from Margate to Broadstairs with an ice cream at Morellis as I'd heard of its vintage charm and great ice cream. On arrival there was a queue for seating which is totally understandable in a covid world and I didn't mind the wait. The thing was there were loads of available seats inside and no one came out to say anything about how long the wait might be. After about 20 minutes they started letting people in. Not one polite word passed the lips of anyone during my whole stay, after eventually having someone come to take my order they said without any sort of apologetic tone that most of the ice creams were finished. I opted for a Knickerbocker Glory as it was one they had the ice cream for-it was very yummy but a bit ruined by the lack of charm/atmosphere .
csgaughan . 2020-11-01
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Billed as the best ice cream gelato parlour in the UK, this was incredibly disappointing. The service was slow, the food was disgusting and the strawberry ice cream was the worst chemical tasting ice cream I have ever eaten. What £36 for a family of four and we all had to go and buy chips somewhere else that save your money
AliDelbourgo . 2020-11-01
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Slow service. When the food came it was terrible chemicaly and the scones smelled like cheese they took the payment befor the meal so we couldnt get a discont of the terible food. They do not desurve the title of best ice cream place.
N2383JMwilliamd . 2020-10-30
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Queued up 15 minutes to get in then equally as long to get served. The lady on the door must have been on holiday when Morelli's had their Customer Care course. Brusque would be putting it kindly. Woefully inadequate staffing levels, they lost far more money by people giving up and walking away than they would do employing more staff. The young lady who eventually brought our coffees was the antithesis of the bouncer on the door, friendly and polite although obviously stressed by her ridiculous workload. Coffee was surprisingly o.k. and I was told I could have a refill for £1. I declined as life is just too short to try and get served again. Get more (pleasant) staff.
keithaB5701VX . 2020-10-30
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Just been to Morellis, spent 30 minutes on queue to get in, and plenty of tables available, just full of empty glasses and waiting for being cleaned. The lady doing the seating incapable of organising the seating and clearing the tables. Also not wearing a mask appropriately, hence breaching COVID guidelines. Went for take away in the end; and the chap serving take away was incredibly rude. Ice cream ok, but not worth the wait nor the rudeness. I just wander how bad the experience will be in a busy sunny day. This is a clear example why chains rule the English cities, experience brought me to my childhood of holidays in England when going into an independent shop was playing Russian roulette with service and quality, as if the business was doing the customer a favour by serving then.
P5230HTmanuelb . 2020-10-28
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This ice cream parlour is popular. On a rainy Saturday in late October there was still a 10 minute wait to get in. The disposable paper menu is used to collect your personal details (if you haven’t got the nhs app), and indicate your order, so the waiting staff are with you for the least amount of time. Payment is taken on a wavepay machine before you get your food. We had waffles, which were much larger portion sizes than expected. One between two would have been fine. Very tasty. Pleasant staff. Not 5 stars because there seemed to be no reason for not getting folks in to fill the unoccupied tables, therefore a lot of unnecessary waiting. And if there really was a reason, menus could have been handed out to folks in the queue which would have speeded up the ordering process.
JustaPassinThru . 2020-10-24
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Loved Morellis since I was a little girl on holiday there. Had to have ice cream while on a visit recently. Everything was very COVID aware and explained upon arrival. Ice cream was superb. Have to say the coffee is excellent too. Great Gelato bar.
Marionann1959 . 2020-10-20
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Always come here for ice cream when visiting. It is the best. I guess they know it as find the staff a bit arrogant. Also given its popular with families I don’t find they are particularly family friendly !
funkykat8 . 2020-10-05
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The (slightly) crazy thing about Morelli’s is that from it’s simple Broadstairs roots it’s become a world wide phenomenon, just have a search on Instagram to find stores in places like Dubai. Why?, because the ice creams, sorbets and gelato are amazing. Make sure you ask about the specials or this months Zodiac flavour. And if you don’t like ice cream there are some great cakes on offer. Dog friendly, take away options and a great vintage feel, which isn’t faked, it’s the original decor, this place is an institution.
JimB3453 . 2020-10-05
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Decor is fantastic, feels like you’ve gone back in time! Lovely Desserts just a shame there was no waffles!!
177pex72 . 2020-09-28
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Used to come here with my Grandparents on summer holidays in the 70’s and early 80’s- the ice cream is even better than I remember it! You definitely must come here if you ever visit Broadstairs!
Skymonkey71 . 2020-09-28
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I was so looking forward to trying out this ice cream parlour. Arrived with my husband, 12 year old son and 18 month old daughter. Covid barrier was no issue however staff seemed put out by my request for a high hair.Tables are very small, decor 50’s style - lovely. Unfortunately this parlour has the looks, not the substance. Menu items are shockingly expensive - for a decent sundae, the average price is £14 each. No waffles which was disappointing on a Saturday afternoon. Had 2 basic fudge Sundaes (vanilla ice cream with a pot of fudge sauce) and a banana split - total price just short of £25. Service was very quick and you are billed immediately - something to bare in mind. Ice creams arrived, very under whelmed. 2 scoops of vanilla ice cream in a small glass with a wafer and flake. My husband didn’t enjoy his, cream with vanilla ice cream doesn’t work I agree. No one checks in with you once your order is delivered, service is curt, seemed to be lots of exciting flavours but none evident on the menu. Once finished you get up and leave. No please thank you or anything like that. And leave via the exit door in the corner.
MummyKay . 2020-09-26
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