Mom's Sandwich Bar in Preston

Brilliant, love you guys Love the espresso martini

So to start I have to say the customer service at this place is beyond a joke. The employees are rude, unhelpful, arrogant and lack any sort of pride in their work or customer satisfaction. These people carry your brand, are subway not ashamed to have staff like this representing them? It's even more disappointing as a majority of your customers like myself are relatives of people at the hospital and could probably do with some compassionate service at the time. I visited today 24.05.25 at around 1.30pm. I entered the restaurant and asked what deals and offers they had today. A blonde haired girl replied "none" I said you don't have any deals at all she looked at me as though I had farted and said "NO!" so I looked at the board and there in full view was a subway saver deal. I asked "isn't that a deal" and she replied "oh" scowled and turned away. I said "forget it" and left. So clearly the customer service as u can imagine was lacking to say the least but upon curiously looking over your reviews it seems this girl is mentioned in a few and has been upsetting people for a while. Although not in a position to tell you but maybe as a suggestion this girl needs some fast customer service retraining as a matter of urgency. Usually I would say I won't return as I bet many have, but I'm going to. Just to see if she has been reprimanded and her representation of subway staff and business as a whole has improved or not.

Family of 8 we had food & drinks on a busy Saturday night and the whole experience was fabulous. Food was quick lovely quality and plenty of it. Special mention to staff member Leigh who was incredible sorting our table, large food order and drinks. Was super friendly and helpful great customer service. Would definitely recommend & will be back 😊

We have been in a few times with work and they have never let us down. The fish finger butties are a must try.l!! They are like cod you get from a chippy. Staff great. Food great. Can't complain!!!!

I don't live in Preston anymore but come up frequently to visit family and the last time I came here, a couple of years ago, the food was half decent. Tonight, unfortunately, the food was terrible. I asked for a burger meal and was propositioned immediately by the kid behind the counter to the card payment machine. When i asked about what salad and sauce it came with he said 'oh right, what do you want'. I knew at that very moment that my order would be complely wrong. The burger was low quality, didn't have any salad or sauce and the chips were stale. Really poor quality considering a few years ago the food was really good here. As well as this, it's surely the earliest closing takeaway in the country? I've been past at 8:30pm and they've been closing up.