Molton House in City of London, Westminster

I usually order my coffee from Nero on Curzon Street every morning, but I have noticed that not everyone there is nice and polite. The past couple of days, Thursday, 22nd August and Friday, 23rd August, left me quite disappointed. This has happened before, but it's becoming unacceptable for it to happen every day. On Thursday, I ordered a coffee using the Click and Collect service and went to pick it up nearly 30 minutes later, knowing from past experiences that they might be busy or could forget to prepare the coffee. When I arrived, the coffee wasn't ready, and there was no acknowledgment that my order had even been received. Today, Friday, was even worse. I went to collect my order after 15-20 minutes, and not only had my order not been acknowledged again, but the ticket for my coffee was crumpled up and thrown in the bin. This level of disrespect and disregard for customers is disgraceful. I hope the management takes these issues seriously and improves their service. It's disappointing to see a place I visit regularly fail to meet basic customer service standards. https://www.tripadvisor.co.uk/ShowUserReviews-g186338-d7322133-r966299288-Caffe_Nero-London_England.html#

Tried ringing to make a reservation for Friday evening and the phone just rang out with no answerphone. Turned up at the restaurant and it was all shuttered up with no notice indicating prolonged Xmas holidays or anything. Presumed closed for business.

Llegamos a un bien equipado, moderno restaurante con perforados bien presentado y personal, y antes de que pudiéramos sentar ofrecieron la opción de ir a su nueva bodega bar - ¡qué descubrimiento! Una gran manera de comenzar la noche con kir Royale y Gin martinis, cócteles sin alcohol para nuestro hijo miembro del partido, de camareros y entusiastas informados. Luego nos retiramos a nuestra mesa, pedimos comida y vino, y nos cuidaron admirablemente. La comida llegó - steak tartare, calamares, ensaladas y excepcionalmente bien hecho y delicioso. Los platos principales fueron logrados y bien juzgados, la chuleta bastante excepcional. Los dulces excelentes también, así como el café y el vino del desierto. Si no nos aventuramos en el bar y nos dieron bastante así que llevar el proyecto habría quizás no han sido de tales proporciones pero la calidad de toda la experiencia, la atención del personal, las bebidas antes de la cena y la atención al detalle lo hizo una gran noche!! Ahora para cambiar el nombre de Tripadvisor que soportar que el nuevo conjunto está reconocida adecuadamente. Huzzah.

Wonderfull afternoon tea comes with selection of pastries, savories and glass of champagne. Could it be better.. Definitely recommend this place.

A very small and cute cafe, the turkish man is super sweet and friendly. Would love to visit again