Heritage Restaurant & Cocktail Bar in City of London, Westminster

We booked this meal many weeks in advanced to kick of the festive season. havibg booked our table for 8pm (we arrived on time), there was no one to greet us upon arrival and we waited 20 mins to taken to our table and that was after we complained 3 times. Then waited another 15minutes for menus and the wine list never arrived so we had to order at the bar. The wait staff did not acknowledge us for most the time to even take our order. We ordered food at 8.50pm (table booked for 8pm), starters arrived at 9.30pm, and mains just after 10pm. the time we would usually be leaving any other restaurant. The only response we got from wait staff was its not fault we don't have staff. Technically it is your problem really, its December, its busy and if you can't manage the restaurant then don't take in so many people.

I tried their set brunch menu on weekend and was amazed by the taste and quality of the food. The starters included Rosti, which is Swiss grated potato pancake topped with poached egg and ham or salmon. The Rosti itself would have been enough to eat, but then the cheese fondue followed and it was so delicious. Dessert choices included chocolate fondue, strudel or ice cream sundae. The atmosphere of the place is divine and service is excellent. My only recommendation would be to have takeaway boxes available because the portions are really huge!

I recently visited Heritage Restaurant that I highly recommend to anyone in search of great food, lovely staff, and a cozy atmosphere. The decor was simple yet elegant, with dim lighting and comfortable seating that made for the perfect setting for a relaxing meal. In addition, the staff were friendly and attentive, making sure that my dining experience was nothing short of outstanding. But most importantly, the food was amazing. The dish I tried was flavourful and satisfying, and I found it hard to decide what to order because everything looked and sounded so delicious. If you're looking for a fantastic dining experience, I highly recommend Heritage Restaurant. You won't be disappointed!

Spent New Year’s Eve with the family here. Good good, great music and bottomless Prosecco. Definitely a night to remember.

Very lovely and welcoming staff who were quick to keep our drinks topped up but the food was disgusting. The fondue was tasteless and the gluten free bread tasted of chemicals. The baby potatoes had not been seasoned at all. So disappointing to end up paying nearly £70 each to leave hungry after disgusting food with small portions. (Didn’t mind the small portions as the food was terrible). The chocolate fondue was equally as bad. This restaurant needs much more attention in the kitchen. Can’t believe it is in the Michelin guide!

Siamo stati in questo locale dopo una giornata molto intensa girando x Londra . Il locale all'esterno è molto bello all'interno accogliente e molto raffinato diverso dai soliti pub inglesi .Abbiamo ordinato dei panini e delle birre ...molto buoni anche se le porzioni erano molto piccole ma è per lo standard del locale .. Quello che più ci è piaciuto è stato il servizio ..la disponibilità dei camerieri in particolare di Lorenzo un ragazzo romano che lavora là ed è stato di una gentilezza e disponibilità unica ,ci ha fatto sentire come in Italia con il nostro calore che ci contraddistingue dagli altri ..Grazie Lorenzo sei stato super .. Greetings from Italy

We were given a warm welcome for a pre-theatre dinner. Regrettably the "Express menu" took 75 minutes, nearly making us late for our show. There was an apology and the usual service charge (why is that a thing?) was not added to our bill. Food... a little uneven. The lobster pancakes were good. The duck was good, perfectly cooked. The raclette with new potatoes was... OK. But I was rather hoping that a place like this would find a way to elevate this above the ordinary. Desserts were good, but hard to enjoy once we were under time pressure. The layout needs some work. There was a bottleneck between our table and the bar seating; there were frequently people (both staff and customers) standing very close to us waiting to get past. One of us was bumped on multiple occasions.

We booked a table for 6pm (we were going to the theatre and had to be there by 7.30) and arrived at about quarter to 6. We hadn't realised they shut between 5 and 6 but were greeted by Diana who explained this to us and even though they were shut, offered us drinks - they were incredible! She bought us menus and we explained our time line to her as they don't have a pre theatre menu at the weekends (we visited on saturday). Diana said she would come and get our order before 6 and put it in the kitchen literally as they opened so we would have plenty of time. She did, and we were very impressed with the food, the portions for a couple of them were a little small but we had ordered sides (on Diana's advice) so had plenty of food. The staff generally were brilliant, offered us water for the table 2 or 3 times and checked on us. Just really kind and accommodating staff. We left at 10 past 7 and made it to the theatre in time so thank you Diana! We will definitely be back, the food was fabulous and the staff even better!

A very cute and cosy restaurant that has an energetic ambiance. The staff were also very nice and attentive. The starters were especially tasty, got the steak tartare that was nicely seasoned. The mussels were also very tasty, probably the favourite dish of the night.

We've dined at some nice restaurants in London but honestly Heritage was a revelation... The food and service were outstanding, my husband and I went for their Christmas Menu with the three courses per each, and every dish was impeccable! I particularly enjoyed truffle fondue, it's truly something unique to London, very delicious. For starters we ordered pumpkin burrata and steak tartare, both were excellent and tasted very fresh! Can't help leaving a thank you note to amazing Diana who was so lovely and helped with our order, she surely contributed to making our evening memorable!

As a big fan of fondue and raclette (there is no such things as too much cheese, right?), I was very excited to check out how it’s done in Heritage and honestly OMG!! Would definitely recommend it to anyone who would love to taste authentic Alpine food, both our orders, raclette and fondue, were cooked excellent! The portions were really generous and served promptly, hats off to the staff who can work so efficiently during the busy service! We also had a couple of cocktails, just couldn’t resist the temptation, the vibe was so great we didn't want to leave! Our cocktails tasted very nice as well, can personally recommend the one I got, Love is a stranger, if you are after something balanced and delicate.

Definitely would not recommend. The roast is one of the saddest things I’ve ever been served, the Yorkshire pudding was flat and heavy and you are given a dribble of watery gravy to try and help digest it. We were then given a tiny pot of fondue chocolate between 4 with minuscule strawberries and deep fried batter, that was advertised as doughnuts. The only positive was the staff who were lovely and helpful, apart from the security guard who you had to navigate to get in!!

Exceptional welcoming foie gras starter to die for.... Nice selection of wines. Loved it🌻 Simona is also the perfect host she let you feel at home. Thank you guys.

'Twas three weeks before Christmas, and all through the city All the creatures were stirring, Christmas lights looking pretty. Old friends met up, they hold each other dear, To celebrate and feast, drink wine maybe beer. Some had travelled far and off to Soho they went, With cheer in their hearts and money to be spent. Since August it had been booked, a long time coming, Despite the confusing menus they were all still buzzing Waiting outside cold, though the restaurant was dead Inside nowhere for our coats, not even a shed Our group was reduced, some people were lacking Because basic dietary requirements mattered not and food options were slacking Different group tables arrived and other menus they were given To us just the set one, for a non-dairy option we'd striven We made our peace and tried to indulge On meagre food portions, our bellies did not bulge Though we were still hungry, the red wine was flowing Two hours in with no desserts our concern was growing No sooner had the treats arrived to the table The bill was thrown at us. "Pay up, if you're able..." Confusion and shock begun to spread Some of us hadn't even finished our bread! We wanted to stay, to finish our expensive food We were met with hostility and a really bad mood Out came the restaurant Grinch, a person called Edy To kick us all out, and we weren't even ready! Heed this warning, if you are a diner Other restaurants nearby will fare you much finer

Absolutely atrocious. 22.5 GBP for bottomless raclette for 2 hours. We got a tiny plate of potatoes with 1 slice of melted cheese. That's it. Asked multiple times for more, noone cared. Hour 15 mins in, and we had no more food. Horrendous service, atrocious value for the money. Avoid this place like the plague

After originally looking forward to a meal out with friends, I have been left feeling rather cheesed off with this fondue restaurant. The whole meal felt rushed by the staff who gave us the feeling our presence there was a hindrance throughout the evening. I understand it was a busy night and having worked in the industry myself, know how stressful a service can be. However, I would like to have thought they could have put more of an effort in than they did. Food and wine choices were extremely limited. Having gone for the fondue this wasn’t an issue for myself, but others with dietary requirements may not fare so well. Being an odd number I also felt rather than being over catered for on the sharing boards, they went shy on the portions which was also disappointing. After finishing the meal the bill was bought over which we paid for while finishing wine. Rather than allowing us to finish our drinks or even move to the bar area, which had ample space, we were simply told we needed to leave immediately. Not the service I’d expect from a restaurant where we were spending over £100 a head. With the choice of restaurants in soho and surrounding areas being so large, I would recommend others look elsewhere.