Miss Millie's Awesome Chicken in Southampton

My husband had a terrible experience at this restaurant on 8-03-2025. A female staff member was extremely rude and even went so far as to insult him by calling him "ugly." This kind of unprofessional behavior is completely unacceptable in any customer service setting. We expected a welcoming and respectful environment, but instead, he was treated with disrespect. If this is how they allow their staff to behave, I can’t recommend this place to anyone. I hope management takes this seriously and improves their staff’s attitude toward customers. Would not recommend. ⭐☆☆☆☆

Worst restaurant unprofessional staff yesterday my husband went there and some girl staff said very loudly to the manager have you seen his face? like they were calling my husband ugly worst staff behaviour doesn't have basic manners.

Ordered a meal with chicken tenders, popcorn chicken pieces and an extra milkshake today. The chicken burger was great, even better once I placed a chicken tender inside. Chicken tenders could do with some more seasoning, but otherwise very succulent and crunchy at the same time. The highlight of the meal was the milkshake; the biscoff flavour was strong from the first sip all the way to the last, however the chips could've done with some salt and pepper on them. Other than that, the food came piping hot even though it was delivered, will definitely order from this establishment again in the future!

Good Chicken wings, Good churros. Bad experience, Bad Waiter. The door showed a 10% discount for students, but when I asked, the attendant rolled his eyes at me and said: we dont do that. When I asked why the door was displayed like this, the waiter rolled his eyes again and said Thats meal. Every time I buy it, I get this experience!

very happy, friendly and accommodating staff, the food was made quick and tastes lovely. reasonable prices aswell so thank you. Plus 10% for next time

Ordered a boneless box and it dryer than the Sahara desert do not recommend at all

Great food and fast service. Highly rated

Excellent and simple customer service with impeccable food

A amazing place for fried chicken and burgers.

Was amazing and great give them rise!

Nice food love this place please visit if you really wanna enjoy food

Awesome food and awesome service from areej

Ordered via just eat, food delivered to wrong address, Miss Millie's failed to replace or acknowledge the mistake, denied the lack of delivery. Poor customer service, failed to contact delivery driver, refused refund.

I usually don’t leave negative reviews, but my experience here on two occasions today was really disappointing. When I approached the counter, the server barely acknowledged me and seemed irritated that I was even there. I politely asked for them correct the order as they had it wrong on the screen, and I was met with eye rolls and short, dismissive responses. It wasn’t just a one-time thing—throughout the entire exchange, they acted like I was an inconvenience rather than a customer. The food itself was fine, but the service completely ruined the experience. If I’m going to pay for a meal, I expect basic courtesy, at least. I’ll think twice before returning, especially if the staff isn’t trained on how to interact with customers in a friendly way. I can understand a person having a bad day, but this has been two occasions now from two different staff.

Ordered some chicken tenders, chips and gravy. Chips were nice and fresh, chicken was ok but not much flavour. Gravy was horrible. It was bond and tasted flour-y. Service was good though, staff very nice but won’t be coming back for the food

Omg the toilets were so clean and the service was awesome , highly recommended

Service was average and the toilet were completely wet in a dead store. Nothing like the Bristol Branch I must say I’m quite disappointed

Works perfectly in till, and asks us in polite way what we want to order and with a smile on a face your staff 🥰

very happy, friendly and accommodating staff, the food was made quick and tastes lovely. reasonable prices aswell so thank you ❤️❤️🫶🫶

The food is very tasty and great. The service was excellent, but there are 12 boats sometimes. It's peak hours are from 22.45 hours here.

Great food, but needs to understand how to package milkshakes for delivery. Ended up getting ours all spilt.

Staff need to learn basic manners

Very good service. Food was banging

Lovley food and really nice people

very happy, friendly and accommodating staff, the food was made quick and tastes lovely. reasonable prices aswell so thank you

The night manager is not good, also the behavior of the staff is not good, too late to take orders and provide service, the boys are unprofessional.

Great Taste and Good Customer Service

Amazing food friendly staff One of the guy his name is Jitesh met he is such great deal with us I recommend to everyone must visit one time

THE BEST RESTAURANT EVER and so cheap

Today we came to order the food and at till was amazing miss millies staff who served us food, on her face smile which makes confident that we came to right place to order food and she make us to order new things which we never tried anywhere else such as festive burger,cherry chocolate shake,biscoff churros/waffles/milkshake, burger box meal, boneless box meal so we love it all we will be now regular customers thanks to ur staff Eshika loved the way she present us the food

Works perfectly in till, and asks us in polite way what we want to order and with a smile on a face your staff Eshika works amazing

Wow, just amazing food and service. Money well spent.

Oh my god, I’ve never reviewed anyone but this is the first time I’m doing it , such a good fresh food, such a good staff and in love with the atmosphere, staff was very friendly , I ordered tenders and chicken, it was so soft I loved it , definitely coming back over and over again.

Great place to eat , very yummy food

The food is delicious and I am really impressed by the service at missmillies

Excellent service Staff have always positive behaviour

There customer service was so benevolent and they are kind toward there customer's but there tables were bad it wasn't cleaned at all but the food was delicious.

I enjoyed my meal in this restaurant, the staffs were nice and respectful, I will come back again

Came through and offer of some freebies via an app but were told that "system not working" The chicken was mid and the fries were over spicy but no texture

Hamas gave very good service . Thank you. The food was good.

Very hospitable and kind staff Food is great value for money too

My kids loved all the items.. it's delicious, cheap and best price. Friendly staffs and service is much good .

Poor service, prioritised other customers of different race over myself. Unfortunately the evidence was made clear when people cut in front of me in the queue and served promptly and respectfully The food was cold and thrown to me. Not happy at all and would not recommend

I just ordered meal through Uber Eat, when I received that Triple Chocolate Sundae is missing. I lost 3.59 pounds! And when I tried to contact the restaurant, the phone didn't work.😡😡

Best chicken burgers and prices are reasonable.better than kfc anyday! Dirty fries are insanely good too!

Used to do bucket meals and sell cans of beer. Just another run of the mill now. Better off with a kebab house

Super Quick Service. Very Tasty Spicy Wings

This place is a disaster. The fried chicken might be decent, but the way they treat customers is beyond unacceptable. From the moment I walked in, the staff seemed more interested in intimidating customers than actually serving them. They were rude, dismissive, and even went as far as harassing customers when orders took a little longer. I saw one of the employees rolling their eyes and making snide comments to a family just because they asked about their delayed order. Completely unprofessional. The entire experience was uncomfortable, and honestly, no one should have to put up with that kind of treatment for a meal. Save yourself the trouble and take your business somewhere that values customers.

This place has terrible service. The person at the counter was extremely rude and seemed annoyed with simple questions. The food may be cheap, but the experience isn't worth it. They act like they're doing you a favor by serving you. I wouldn’t recommend it—there are plenty of other places where they actually value their customers.

Unorganized and Unfair to Delivery Riders I work as a delivery rider and had a very frustrating experience with this restaurant. Their system for managing online orders is a complete mess. I arrived at the restaurant on time, only to find out the order wasn’t even prepared yet. After waiting for a long time, they still couldn’t get the order ready. Even worse, they tried to blame me for the delay when it was clearly their fault due to an issue with their online system. This isn’t the first time this has happened here, and it’s really unfair to both the customers and delivery riders. If you can’t track orders properly, at least take responsibility instead of shifting the blame!

Always great food and great service.

08/10/24 Haven't seen one for these since I was young so happy to see the odd one here of there its a shame that everything about is changed bar the name its self. 9/10/24 Came in for wing Wednesday where you buy 5 wings and get 5 free was only given 5 and checked online if the offer had ended (it had not) surprised, went to ask if the offer had ended and the male server straight up lied and said it had ended, so I questioned that the offer was still online, and without a beat passive aggressively added 3 more wings in the container when it was ment to be 5, the screen where the offer usually is had been turned off. Terrible customer service. Really having mixed reviews about this place.

Ordered chicken box, and 2 portions of cheesy chips. The xhips has hardly any cheese on not to mention it’s cheese sauce. Took an hour to arrive and just not great

Food is bad but people working there are very nice

Great little place for chicken! Great service too!

Good chicken sandwich, chips are okay.

Wandering around Southampton Town centre and decided to try out this place situated on above bar street. Stepped into a dark restaurant that was quiet for a weekday lunch, there were a few more customers as I sat eating here. The staff was lovely and the food was piping hot. I went with the current specials, the hot shot meal that included a cluck'n hot burger, fries, drink, side (I went with their gravy) and 2wings of fire. Now immediately I had to compare with the well known competitor just down the road. Pricing is comparable. Bonus for hot food and service with a smile. The breading was crisp and crunchy, flavour wasn't as strong with the southern spicing and it was a little salty on my palate. The chicken portions were much more generous decent amount. The spice in the burger mainly came from some sliced chili which was a nice touch, the wings were good. The gravy had great texture but flavour was a little light and was over powered by the others. I enjoyed it and I would try again some other items on their menu.

I went to Miss Millie's for the first time. It was the new Miss Millie's in Southampton Town centre. I ordered what I think is delicious for me. I ordered The Classic as a meal. When I got my meal looked inside my burger honestly looked really fantastic looked like a real chicken burger. I did get Garlic Mayo dip for the chips,inside the chips was so fluffy but wasn't crunchy could make it very crunchy to be nice. This is the best restaurant I ever been to! 😃😃😃 Suggested to go and try it's the best 👌!!!

Great little spot except the chips are wayy too expensive I paid £2.99 for a normal portion of chips and I promise you it's an embarrassingly small portion. Think of a small frieds from mcdonalds except these cost £2.99. If they gave more chips I'd probably give it a 5star and take all my friends and family here

It's good but way too much salt and MSG. Very expensive for what it is. Food was delivered by Just Eat warm and with one wrong item but no way to contact restaurant about mistake.

Kfc miss millie can take you to school when it comes to hot wings You may be cheaper but hers is finer

You need to fix your deliveroo menu options it's costing you sales , makes you look unprofessional. I was so disappointed in how your deliveroo menu worked I didn't order , turning a £60 order into £40 , As a group, we do not recommend this place as basics aren't met, disappointment

Our favourite place to have lunch and a piece of cake. Nice variety of food and always a good variety.

The food is delicious what I love the most is that the food is always hot and the customers service is amazing love this place

One of our visits to Southampton and we came across this place, it looked so inviting so we went, I've ordered 5 meals and some loaded fries and wings, food not bad however burgers not the best, Megabite burger I didn't like at all hashbrown was squished inside the bread and no cheese sauce present, the fries can be seen a few inside a pack. we waited 30min for our food, place was almost empty. 3 staff members seen, the lady at the tills she was nice and you can see she has all the work doing the till and preping the meals for costumers. I didn't like the fact the a man was cooking the food with beard and no beard cover at least. There was cardboard boxes and books by the fryer which was frying all sorts of things in the same basket one at a time. The table was dirty and sticky, my daughter used the toilet and was disgusting and smelly, same smell was coming to the restaurant.

The only delicious thing in this store is the chicken wings! The rest of the burgers and fried chicken are average ☹️ Five stars for the chicken wings! And it closes very late! You can go buy it after midnight if you are hungry! If you are a student, there is a 10% student discount

Horrible experience 👎👎👎👎👎 never again!

Smelt like piss and was not hygienic at all, no body was in there so it makes sense why now, asked for food and got refused so left and went to kfc instead.

It was a lovely thursday morning cz I had the bestest wings in town♥️ atmosphere was really nice and staff was humble too there was a great guy on duty who treated us well and we enjoyed our yummy nd delicious fried wings in a lovely atmosphere♥️HIGHLY RECOMMENDED

A better customer service would be great.

The food was not very good. We ordered Clunk'n hot burger but the lable was different on the burger warp. Tables were greasy and dirty.Staff doesn't care about customers

Great chicken, highly recommend the waffles dish

The food is soo nice and gives us cravings to visit the store again, But the behaviour of manager is totally unbearable and so rude. He ignores us everyone(everytime to me and my friends) He has very arrogant behaviour.. Rest, everything is fabulous.. We most of the times don't visit the store because of him.....

The buns are so sweet what happened the normal bread?

Amazing chicken at great prices.

We had ordered this for the 1st time. Smelt amazing. We had a few wings and notice the chicken didn’t look good so we called them. And they said it was marinated. After looking they don’t have a food rating. And the reviews for food poisoning are shocking. Would avoid

Unfortunately, there is a little bit of language barrier. When ordering, I couldn't understand much of what the man was saying. English a little poor. Tables were so sticky. Wasn't nice, couldn't/wouldn't want to put your arms down them.

My son loves Millies chicken after the football on a Saturday. I don't mind it and it's reasonably priced. We'll eat here again instead of KFC.

This pains me to write this email, cos the food is great, but I need to share my experience. On Tuesday 12th December around 7:30pm, I arrived at the counter ready to order food. The girl was changing the bin. So I waited. Once she finished changing the bin, she then came straight to the counter and asked mewhat I wanted. Sorry, are you not going to wash your hands. I was in shock and out of curiosity I gave her my order to see if she would then wash her hands. She didn't. She picked up the tray and make my food. Absolutely disgusting! Luckily I saw where her hands held the tray and I held the other end. She then went on to serve another 3 people, still no wash of the hands. This is totally unacceptable. I certainly won't be coming back here and I encourage others to disenfect or wash their hands before and after eating here. This really shouldn't happen in 2023. I'm now kicking myself that I didn't say anything, I wish I had.

Overly loud music, sticky tables that, in the center, are too close together to be comfortable. Rubbish left on other tables the entire time we were there. Wait time was 30 minutes for food. When the food did turn up, it was piping hot (good!), But drowned in sauce so it got a bit oppressive in taste towards the end of the meal. For the price you can get more for cheaper at better quality at the KFC nearby. Staff were friendly and quick to take orders and quick with any requests. I don't blame them for any of the above, they are clearly understaffed. Don't eat here.

Probably would have been good, unfortunately 2 burger meals were missing. I was not able to just get them replaced and told it would take a further 48 hours to refund. Edit, I would like to say that I am extremely impressed and grateful for the service I received following my complaint the owner promptly responded to me and offered to resolve the issue by replacing the missing food. The service, response and food were exceptional. Really feel valued as a customer where other venues fail. We will be returning. Thank you ❤️

FOOD POISONING. DO NOT EAT HERE. Ate here Saturday night and both me and my friend shared a meal. He has been vomiting and had an upset stomach for the past two days and I started vomiting this morning (Monday). Lots of complaints about the same thing on here. Avoid. Will be contacting Health and Safety Exec.

Not worth it. I was wondering if I should go to KFC or try it and it was the biggest mistake. Fried chicken recipe is not good at all and the fries were mushy and not nice.

Customer service and food was amazing better then kfc 10/10

Good quality food great customer service love to come back😊

Great experience excellent customer service Fresh food, dine in was great too

the food was the best part of our experience here today which really speaks to the rest of the restaurant, gross chicken with slimy and black bits in it and the lack of customer service was appalling, sat down at a seemingly clean table to then see there’s ketchup smeared over half of it, the girl taking my order decided to stop halfway through to gossip with her coworker and ignored me when i was trying to pay, the girl who called my food was ready didn’t say a single word to me and the same two girls just stood talking the whole time not a single bit of good customer service in sight, drinks are advertised as being from a drinks machine in a glass however when you get them they’re in a lukewarm can and all of the free condiments (mayo, ketchup ect.) we’re empty wouldn’t ever go here again

So 4th time ive ate at millies chicken. First 2 times food tasted alright portions were generous but about 3/4AM i woke up in the night with intense stomach aches and pains. Glued to the toilet for hours. This happened EVERY TIME i eat from Millies and millies only. Second 2 times food tasted plain, dry and burnt and AGAIN woke up and glued to the toilet in pain. I stopped going there as all my friends said they have the same every time they eat there, ordered again last night as its been a while thought they’d of changed it up but its now 4:24am and im glued to the toilet in agony. IVE HAD FOOD POISONING EVERY TIME I EAT HERE AND HERE ONLY

Not happy at all ordered a milkshake and churros no dip with the churros and no straw with the milkshake and it’s thick so there’s no way I can drink it I know it’s little things but it affects the whole meal and that’s twice now it’s happened

Great miss millies Wish we had one near us in wincanton

I am absolutely disgusted! I went here on my lunch break today. I ordered for myself and a friend. I’m a vegetarian and I saw that you did a vegan burger which is what drew me in. I ordered this and a regular chicken burger. I ordered the food to takeaway as I needed to get back to work. I sat down with my friend to eat lunch only to discover my vegan burger had been labelled as the chicken burger. I’d already taken a bite and said to my friend that my burger tasted funny. They bit into theirs and said that they had my vegan burger! Obviously I was extremely upset about this and called Miss Millie’s back for a simple apology and to explain what had happened.. instead after explaining and asking for customer services number, I was hung up on. I am so utterly disappointed and upset. I would not recommend this restaurant to anyone who doesn’t eat meat.

Place is pretty dirty, tables aren't cleared and cleaned regularly and bins were almost completely full, couldn't throw my food away properly, and the food was quite flavourless, we had a burger and chips, it was just a little sweet but had a nice crisp. Deserts are fine tho, nothing I was amazed at. I can not recommend this place, but it does have potential. For now it's defo not worth the asking price.

I went here as my partner wanted to take part of their collaboration for a game. I didn't expect greatness but the more we ate, the worse it got. They got both our burgers wrong, got our drinks wrong and we both got churros. My partner obviously got the newer batch as mine were pure oil. Really really bad. But my partner said the chicken wasn't dry! He had my burger to take home and I got food elsewhere as I couldn't eat my burger due to allergy problems.

2 people working here makes for incredibly slow service. Hire more people..... sure it will cut into the profits a bit, but the service will be so much smoother.

Great tasting food, wide choice on the menu, average prices, best chicken shop in my own personal opinion.

First time Iv tried this place , I went for the lunch time burger, and services was great. I’ll definitely be back

Worst chicken burger ever. No flavour at all. Not very crispy. The person who served me was watching something on their phone at the time.

We went for the 4.99 lunch deal for a burger and chips and it was lovely ! Wasn’t expecting much for the price but it was amazing ! Quick service and good customer service !!

Amazing food and service, batter then kfc

Great customer service ,fresh and hot food