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3,40

Based on 455 opinions finded in 2 websites

3.4Ambience3.4Cuisine3.4Price3.4Service
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Nº 701 in 963 in Coventry

Nº 58 of 71 Indian in Coventry

CUSTOMERS TALK ABOUT DISHES WITH..chickenlambcookedmeatprawnonionbeautifulpaycurryricegarlicmustmint

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Cant go wrong with the mint. Lovely curry

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Brian . 2020-03-09

MORE AT Just Eat

This used to be one of the best curry houses in Coventry, and I can tell you the main thing that has now gone wrong in two words ‘Portion’ and ‘size’, You can see from my photo that there is less than one breast of chicken in my chicken tikka Masala, (only 7 chunks to be precise) which is a bit stingy by any stretch of the imagination. Even my Keema naan had only a superficial smearing of keema meat in it, with the majority of the naan being pretty much plain (and slightly doughy and undercooked) I used to rate this curry restaurant higher than any other in Coventry, it was amazing. A tasty curry with generous portions...so who the hell has taken over to screw this up so monumentally? Whoever it was, man alive...have they laid an egg????? This restaurants decline had been apparent as in the last year or so I have started to favour the curry house next door as The Mints takeaway curries have not been as nice or as generous as they once were. Not only does this other restaurant provide a tastier tikka masala but it contains considerably more chicken. Indeed I went to this other restaurant first and because they were full and couldn’t accommodate me, I turned to The Mint (my previous first choice but now relegated to my consolation choice) and the restaurant was practically empty. The curry I ordered was, to be fair, just as tasty as it always was, (and huge improvement in what i’ve received lately via their delivery service) but please, please, PLEASE increase your meat portion, as the decision to reduce your portions has all but destroyed your business. I’ll tell you now (and I speak as a college trained and experienced restauranteur) should you revert to a decent portion size of meat, then it will be the curry house next door that would struggle to attract customers, as your own restaurant would be packed to the rafters, EVERY, SINGLE. NIGHT. Please take this on board and save your business. This one simple change will generate so much new business and entice back so much returning business it will change your fortunes almost overnight. My other gripe I have was with the staff, who were not very attentive. I only saw two members of staff...a woman who I presume was the manager who sat by the bar and did ABSOLUTELY NOTHING ALL THE TIME I WAS THERE apart from stare at and type things into her phone, and a male member of staff who pretty much did the same thing except when food needed to be brought out. Other than that he seemed pretty inactive too. Not once during my meal did anyone approach me to see if everything was okay. I asked for the bill and after he gave it to me, he didn’t seem overly keen on coming to take payment in the pursuing 15 minutes. I had to attract his attention at the bar area where he had been sitting doing nothing all of that time. So let’s go guys.. let’s make positive changes moving forward..let’s see more attentive staff, bigger portion sizes and ensure as much attention to quality and taste when it comes to your takeaway service as your restaurant service. The Mint can once again be a genuine and worthy tour de force in Curry based cuisine in Coventry. Come on! All it takes is the positive changes I’ve suggested here. You can do it!

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scaramouche73 . 2020-01-31

MORE AT TripAdvisor

Not sure the right order was sent. One of the dishes were wrong. Cold food.

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claire . 2020-01-31

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Order was really late and the person I spoke to was so unhelpful when I called. The food wasn’t as nice as normal and the popadoms were chewy

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Tara . 2020-01-24

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Was hoping for a nice meal but when it came out it was freezing cold! Before it turned up the manger was in a meeting upstairs with the owners the language was absolutely awful. We spoke to the chap behind the bar & he went to speak to them but they just continued. While we were sat waiting for our meal to be re-heated somebody came back in with there takeaway & demanded there money back as it wasn’t what they had ordered.When we last went you wasn’t allowed to take your own drink so we ordered 2 pints of cobra followed by 2 more this time I clocked the chap pouring from a can so I questioned him.His answer was the beer hadn’t turned up. Then the bill came £16 for 4 cans so I asked to speak to the manger.She came over & I told her how I felt about the language & the beer price. She basically told me to shut up as we’d had our say & showed us the door. WILL NEVER GO BACK ,

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Eccy E . 2020-01-18

MORE AT TripAdvisor

Delivered on time. Food was ok, didn't live up to its reputation. Achairi lamb way too hot, couldn't taste the pickle, more like a vindaloo. Korma very sweet.

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Suki . 2020-01-18

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The food was cold and tasteless, was not a proper keema.

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Hark . 2020-01-15

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Order a chicken korma but the chicken were missing same for the lamb madras when calling the restaurant he said it impossible and am lying then he said that it dissolved probably very rude response.

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Ben . 2020-01-04

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Came here for the first time on 28th December. Don’t know where to begin.... The food was absolutely poor as well as the customer service we received, we ordered 4 pints of cobra which was absolutely flat and tasted disgusting! The manageress was rudely mannered the staff as a whole need basic retraining again. Our bill was higher then what it should of been also. Will not be coming back to this place again avoid at all costs.

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Markus96 . 2019-12-30

MORE AT TripAdvisor

Madras and masala were nice. Lamb Korma was a disappointment. Lamb was very fatty and chewy, not alot of actual meat. Korma sauce had funny after taste. Won't be reordering that dish again.

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Holly . 2019-12-23

MORE AT Just Eat

Rude management poor customer service argumentative.

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Mona . 2019-12-15

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One of the best Indians in cov,i regularly go their with my mate dave. Will def order again,nice food,flavour is the best.

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simon . 2019-11-18

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Not a new restaurant to me but a new curry. Beautiful curry, nice nann but maybe a little greasy delivered early. Lovely stuff

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Brian . 2019-11-15

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I have visited The mint on many occasions and I have never had any problems with their food/ service until today. I had placed my order with clear instructions that it was from the starter menu as we ordered a mix of dishes, when I came to pay for the bill, these “starters” were charged as mains! I complained to the man behind the counter and explained what happened and agreed I would only pay what I ordered (starters), He was extremely rude and did not take responsibility for THEIR error! The food was not eaten and was very bland. I would not recommend this place!!

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Davina . 2019-11-06

MORE AT TripAdvisor

This is the first time that I have gone to this Indian restaurant after being recommended to go and definitely won’t be the last!! Food was yummy and generous portions with amazing presentation. We had a perfect service couldn’t fault the chap who served us! I can’t wait to go again ☺️

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Niamh . 2019-11-05

MORE AT TripAdvisor

Really quite disappointed in the chips, barely cooked, soggy and tasteless. The popadoms were soggy too from the condensation, separate bags need to be considered.

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Lucy . 2019-10-31

MORE AT Just Eat

Having been here previously twice before myself I booked it for Monday 28 Oct for a work ‘do’. I did so because as advertised they have a £11 meal deal (still advertised) where you get a starter a main and a side and a coffee for £11. Apparently. Not so though.. we was told when ordering that this is no longer available and we would be paying full price. Held to random.. yes. We could of left and justifiably so. It is unfortunate that a business has to use tactics like this to get bums on seats so to speak and use underhand tactics as it is plainly obvious that business is slow but it’s still shocking to see and be witness to it. The food is not great either. Do not bother to go here, Shimla Spice on the sane road may be a bit more expensive due to its quality of food but at least it doesn’t advertise something it doesn’t honour.

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BillyCoventry1975 . 2019-10-29

MORE AT TripAdvisor

Food was very late. We ordered 2 curries, rice, naan, chips and popadums. The popadums were soggy and we only got 1 chutney set but ordered 2. Chips were stone cold therefore inedible. Curry had hardly any meat in compared to the previous curries we have had from here. I am really shocked and disappointed. What a waste.

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Nicola . 2019-10-19

MORE AT Just Eat

Food was horrible chicken not cooked properly

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Terri . 2019-10-14

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First time I'd tried the Mint as a delivery service. Definitely a cut above ordinary Takeaway establishments!! Lovely food!

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Angela . 2019-10-12

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Always had good food from there and last night was no exception.

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Jayne . 2019-10-09

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Awful cold food over 45 minutes late couldn’t eat the chips as they were cold, curry was luke warm very disappointed as Iv had lovely meals in the restaurant

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Amy . 2019-10-06

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We went here last night my partner and I having previously been only once. First visit empty so service and food good. Last night large party in but not overly busy so should have been able to it’s restaurant after all !The Service was fine not overly attentive which was disappointing asked more than once if we were ready to order. A bit of a rushed feeling. Order food, eat and go.However my biggest disappointment was the food. I ordered a spicy adish with lamb and garlic. No spice no garlic and hardly any meat. Plus my curry was served on a platter generally used for rice hence not keeping it hot. My partner ordered chicken Dansak with PINEAPPLE how odd. We had starters vegetable pakora in breadcrumbs!!!! Again had odd. Should have complained at the time being British we don’t . I feel this is an honest review. I really wanted to go here as the first time was excellent but overall very disappointing. I hate wasting hard earned cash hey ho.

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dragonmac . 2019-10-05

MORE AT TripAdvisor

Over charged and given the wrong food. When I called and asked about it, the issue wasn’t really explained as to why I got a complete different dish and I was just blamed for the mistake. Charged extra for it aswell! Offered something free next time I order from them as a sorry.

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Sophie . 2019-09-28

MORE AT Just Eat

I often eat here when I stay in Coventry and it's usually pretty good as well as reasonably priced. Tonight I had prawn jalfrezi and a peshwari naan. Both very good. It came to £13 so I left £15. The waiter offered to bring change so I said that was the tip. My colleague did the same, accidentally giving the waiter £25 instead of £15. The waiter took the money but brought back £10 as he realised she must have overpaid accidentally. I was really impressed with this. What a great guy. I asked his name but didn't write it down so forgot..... but it began with R!

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fionafreesia . 2019-09-09

MORE AT TripAdvisor

Food was cold and seemed as if it was cooked well before it was delivered

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Thomas . 2019-09-09

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Food ordered not delivered. Driver sat in car for 10 mins before brought the food to house.

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Tracey . 2019-08-31

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We were in Coventry for 2 nights and asked the hotel for an Indian Restaurant they could reccomend. Very good food that was hot, tasty and not too fatty.Being mid week, it was quiet, but we found the staff very helpfull so returned for the second night.Will go back next year when we will be back in Coventry

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Adventurer749921 . 2019-08-31

MORE AT TripAdvisor

Went to this restaurant with my boyfriend. The place was soo empty and staff were sitting on the restaurant chairs. They were soo lazy to walk us to our table . Instead they finger pointed our table from a distance for us to go sit .we changed our mind and went to another place.

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Wanderer684206 . 2019-08-27

MORE AT TripAdvisor

The place was busy verging on overrun, however they kept letting more people in. We ordered two fish starters, what was described as “succulent lumps of lobster...” was in fact just frozen scampi lobster . The other was completely unseasoned breaded salmon. The lamb naga main was ok, the rice was served under a Tupperware bowl masquerading as a cloche ‍♂️ - but we will let that slide. The salmon tikka on the other-hand had an expired filet of salmon. Unfortunately, as the missus had her tastebuds seared off with the Naga , she didn’t fully realise her piece was rotten until she had munched most of it. Her botty is in serious jeopardy , pray for her please . The owner was completely useless and rude when we complained. No seasoning or flavour in 2 out of 4 of the dishes, one standard and the other had the seasoning of a dead fish . Avoid.

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John S . 2019-08-23

MORE AT TripAdvisor

Food was on time, but the mint yogurt had definatly gone off, it tasted sour, also the popodums were stale, also hardly any meat in the curries, shall not be ordering again, Just Eat were not at all help full either.

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Donna . 2019-08-23

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Amazing food and great customer service from Rabiul

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craig . 2019-08-11

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love takeaway from mint and eating in there

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Sarah . 2019-08-03

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Delicious food really enjoyed first time ordered from here and will be ordering again,would definitely recommend this place delivery was on time :) thumbs up

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kay . 2019-08-03

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Food was nice except for the two pots of mint yogurt which was clearly off, the small tubs were pressurised, which happens to yogurt when off, and it tasted awful.....makes you wonder about the rest of the kitchen standards....

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Ian . 2019-08-01

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Wasent to my taste more like a stew. Sorry.

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Anna . 2019-07-19

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Every time we order from here the food is late, despite adjusting our delivery time on order, it still never makes it on time. They are lucky their food tastes so good.

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Debz . 2019-07-09

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Never had broccoli in a vegetable curry before, not a fan. Broccoli doesn't belong in a curry. The naan bread was also a bit too oily. Service was good though as it arrived well before the estimated delivery time and I was starving.

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Tiffany . 2019-06-27

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Not as good as usual, very bland, disappointing as it’s usually very good from here... also the take away containers have changed and are smaller then the old round ones... but that didn’t matter as I only ate half of this one ...

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Tim . 2019-06-04

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Worst curry I have ever had. Dry chicken in a sauce.

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paul . 2019-05-25

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Can’t find fault with the Mint, food was delicious and service very good. The inside was spotlessly clean and food very reasonably priced.. we were visiting from Ireland 🇮🇪 and can’t wait for our next trip to Coventry to call in again.

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Seamus H . 2019-05-13

MORE AT TripAdvisor

Had been waiting all week for this curry and it did not disappoint, honestly one of the best take outs I’ve ever had...

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Tim . 2019-05-11

MORE AT Just Eat

2nd time ordering a take away and i can say it will be my last first time half my order was missing and this time it comes on time and there is more fat than meat

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Margaret . 2019-05-05

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Only 5 minutes late but waited an hour for delivery. Not sure if that's a good thing or a bad thing

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Brian . 2019-05-04

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Awful meal always order from here but won’t again-popadoms so stale I couldn’t even break them onions were brown and soggy in the onion salad curry lid had too much weight on and caved in so leaked everywhere chips were cold and stale waste of money!

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Joanna . 2019-04-28

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Absolutely delicious very happy people at my house would recommend The Mint to everyone

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Louise . 2019-04-27

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Delicous food delivered hot. Free poppadoms and raita. Great portion sizes and really flavourful x

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Claire . 2019-04-13

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Our food arrived 2 hours and 10 minutes`after we ordered. They gave us the wrong naan bread and half of the popadoms that we ordered. Really disappointed and I'd like my money back.

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Ellie . 2019-03-30

MORE AT Just Eat

My keema naans were not fully cooked, and really doughy. My chicken Tikka main was only about 5 pieces, and was 60% onions. I hate onions. It's why i order tikka, rather then anything with a sauce. I didn't let the restaurant know though, which is why my rating is pretty fair.

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Scott . 2019-03-30

MORE AT Just Eat

Food was missing from order. Missing food took another 45 minutes to arrive obviously by which time the rest of the meal was ruined and had to be reheated. Would not pay by card again as I felt instead of chasing a refund I was not guaranteed I had to accept missing food instead of cancelling and returning order.

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Rachael . 2019-03-23

MORE AT Just Eat

Food was good, big portion, piping hot on arrival and they even threw in a free poppadom with onion salad and mint dip. Would deffo use again

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Danette . 2019-03-18

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I’m disappointed to read so many bad reviews. I use the Mint every couple of weeks for a takeaway, which are normally excellent. If you place a decent order, mine is usually about £15 they will normally include a couple of free popadoms and some chutney, an excellent idea. They stamp a menu for you and on every fifth visit they reduce your bill by the lowest amount you have previously paid (no collection reduction on your fifth visit so you do have to pay a few pounds but still a great deal) Recently I had a meal in the restaurant which admittedly was mid week, but the food and service were both excellent. I confess I have used the delivery service and it’s been a slight problem with promised times being missed by as much as half an hour but the food is still excellent. The owner/manager is always pleasant and polite. Other customers have obviously had a poor experience but please consider them again, as my experiences have been very different.

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skyeblue42 . 2019-03-18

MORE AT TripAdvisor

Food wasn’t great and the sauce was really watery, disappointing.

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Linden . 2019-03-17

MORE AT Just Eat

Food was still kind of warm. Tasted fine.

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James . 2019-03-11

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Okay, I used to use this place a couple of years back and food and service was always good. Thought as I was back in Coventry I would treat my friend and I to decent curry. What has gone wrong?

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lorrainer31 . 2019-03-11

MORE AT TripAdvisor

Always good can’t fault it food tasty and always piping hot

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Joanna . 2019-03-06

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Really disappointing. Meal tasted more like spiced gravy. Lamb not very tender. Keema rice was greasy. Won't try again.

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Teri . 2019-03-04

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Great food, great quality. Definitely will use again from now on

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Peter . 2019-03-03

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Excellent food really enjoyable. Will have from again.

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Alan . 2019-03-01

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Best takeaway I've had on years definitely use them again

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Andy . 2019-02-23

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Lovely food, good size portions

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sue . 2019-02-23

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Awesome food,had it before in the restaurant, but never delivery. 100% recommended.

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simon . 2019-02-22

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As per the title the food not be same as our last visit in mid October. We ordered a take away for 2 and were told 30 minutes. Got to the mint on time and had to wait another 25 minutes to collect our food! So it was basically an hour for a takeaway being collected!

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Fraser S . 2019-02-16

MORE AT TripAdvisor

We live away (80 miles), so don't get here as often as we like, but this time.....

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Kevin H . 2019-01-27

MORE AT TripAdvisor

food was late, some food orders were missing

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Declan . 2019-01-06

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Well I was going to give this an average review (still am...) but having just seen some of the stinging reviews below I have to say on our visit it wasn’t that bad. Ok the Coke was flat & the service was perfunctory but it was not slow. The Poppadoms & dips were lovely & the Chicken Pasanda & the sizzling Chicken Tikka both with pilau rice together with the large garlic Nan were all tasty. Wife had a large White wine & the whole meal with drinks was £32 . Not the cheapest curry around but it’s set in a brightly lit restaurant & there was a steady stream of customers coming in plus take always which suggest it has a loyal base.

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Keith B . 2019-01-05

MORE AT TripAdvisor

Forgot Nann Bread and didn't replace or refund

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Clive . 2019-01-05

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There should be a ‘0’ rating...

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Chelsee F . 2019-01-01

MORE AT TripAdvisor

Food had been left in the bag too long so was steamed and cold. Poppadoms were soggy The rogan josh tasted like it had been made with tinned tomatoes and was very poor. Not great at all

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Carlie-May . 2019-01-01

MORE AT Just Eat

Oh dear, had good meals here in the past but tonight was a shocker. Couldn't use the drinks we bought with us as Mint is now licenced, no biggie but website should be updated, £20 spent on drinks beforehand we didn't need to buy. Drink order taken and the Coke was flat, cap wasn't on the bottle for the 30 mins we were there. In that 30 mins we didn't have a waiter take our order and to be honest that was a blessing, while we waited numerous tables complained about delays and complaints about food. 3 tables remained uncleared for duration of our stay. As one table left shaking their head at us we asked the guys on the table next to us how they had got on. They told us that it had took 90 mins for the main to arrive so we opted to pay for the beer and popodoms and eat elsewhere.

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HeadMonkey71 . 2018-12-31

MORE AT TripAdvisor

Amazing food. All piping hot and delicious!

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Elaine . 2018-12-23

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My food was 20 minutes late and cold when it arrived.I did call the restaurant they said sorry. Some if the food was stale, most of it went in the bin.I Was surprised as I have eaten there before an it was ok.

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Craig . 2018-12-22

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my food was cold on arrival. I ordered it 2 hours before it arrived. they told me delivery would be 6:40. it arrived at 7:25, freezing cold and I needed to reheat it

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Paige . 2018-12-17

MORE AT Just Eat

Went with a party of 13 from work omg it was freezing we never took our coats off the whole night we waited an hour for poppadoms it was like something out of faulty towers a waiter was was taking drinks upstairs dropped it people got soaked another waiter dropped drinks and they smashed over the floor lukewarm food toilets were like a freeze box never again

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margoc . 2018-12-15

MORE AT TripAdvisor

Gorgeous as usual nice flavour and really hot

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Joanna . 2018-12-13

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far too sweet all round and tough meat. Also overcharged by driver by 4 gbp. will be expecting this back.

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R . 2018-12-03

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The Chicken Jaipuri is the best we've had and we order from the Mint specifically for this dish. The delivery slot was an hour and a bit, so we were feeling the extra 10 minutes lol.

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james . 2018-11-28

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ordered at 7.05, arrival scheduled for 8.20pm, arrived at 9.05pm. 45 minutes late, not ordering again. tried to call restaurant to see where order was but it just rang and rang. don’t bother

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Mark . 2018-11-24

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Absolutely gorgeous delicious food...when it eventually arrived. We will definitely order again but not be optimistic about delivery time!

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Kirsty . 2018-11-10

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most of the food was superb but because of the time it took to arrive the popadoms were soggy. everything was cold

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Andy . 2018-11-09

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Very disgusting food never Tasted food like this before rice cold nan Didn’t cooked properly, very bad service manager can’t even speak English never go back again

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Jhon1970 . 2018-11-06

MORE AT TripAdvisor

Called at 6.50pm and placed my order for delivery. They explained they are quite busy and advised our food should arrive in roughly an hour.

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Fearless49748792155 . 2018-11-03

MORE AT TripAdvisor

We ordered a meal for delivery 2 and a half hours ago. We’ve called them 4 times to find out where it is and each time they’ve said it’s on its way and will be 10 mins max. Now they just cut us off when we call them. Won’t be using The Mint again.

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Navigate63207926905 . 2018-11-02

MORE AT TripAdvisor

We had a delicious midweek meal here - the portions were generous and the prices very reasonable. The panir tikka we had for starters was especially memorable, and the peshwari naan the best I have ever eaten!

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Wendy M . 2018-10-28

MORE AT TripAdvisor

I've used the Mint several times and have always been happy with the quality and service. Unfortunately, I placed an order this evening and it was missing items when it arrived. I called the restaurant to raise this and the attitude of the staff was poor- they were unapologetic and unhelpful. I felt like they wanted me to apologise for an issue they created. I completely understand that mistakes happen and would have been fine about the whole situation if they were simply apologetic and kind. I contacted Just Eat who have confirmed that I will be refunded. I won't use the restaurant again - it's a shame, the food is good, but I won't give my business where customers aren't well. There is a wide variety of food outlets these days, and it'd do the owners well to remember that customers can always take their business elsewhere.

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Stephanie . 2018-10-13

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Ordered a curry on just eat. Arrived two hours later. Two chicken Balti but they were different colours and didn’t taste the same. Popadoms were stale. Keema nan was not the same. Smaller portions and the curries were very watery and the samosas weren’t all lamb even though I asked for only lamb. Used to love the mint but will be boycotting it from now on!!!

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Leanne . 2018-10-06

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food was late, delivery driver was rude and poppadoms were soggy.

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Carla . 2018-09-29

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Food was lovely was only 20 mins late.

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Roz . 2018-09-22

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the food arrived 20 mins late making the delivery time over an hour an 15 mins, when it arrived it was cold an the Rita dip was awful! wouldn’t even feed that to a dog!!! absolutely disappointed!!! won’t be ordering again!

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Rihanne . 2018-09-22

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Very disappointed. Initially ordered food and was told delivery would be at 2055, that changed to 2110 and food didn’t turn up until 2135. I had to phone the restaurant to chase the driver, no apologies from them or the driver. Popadoms tasted stale, chicken tikka and rice were cold. It’s a shame because in fairness the curry’s were actually really nice and still hot. I’ll try elsewhere next time.

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Tom . 2018-09-02

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With plenty of choice in the area we decided on Mint after a recommendation and we were not disappointed despite not having a drinks licence.(You can take your own and they provide glasses).

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StuScott . 2018-08-28

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half our order was missing was 45 minutes later then it said and it was cold when it got here, I rang the restaurant and they told me it was on its wait and I had to wait 45 minutes longer.

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Megan . 2018-08-25

MORE AT Just Eat

The food was outstanding 6 very happy people. Shame delivery was late. Would definitely order from The Mint again. Thank you

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Roz . 2018-08-25

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Came here last night with friends. My meal was atrocious. I ordered a veg balti and honestly it was like something from the bottom of a stew pot! Naan was stodgy and cold as well! My friend ordered the butter chicken and there was FOUR pieces of chicken in her dish, sad to say around an hour or so after she threw up! The service left a lot to be desired and I can't help thinking that it was because of our age or the fact we were drinking. Dirty cutlery was dropped on us, the staff were very abrupt, all in all not a pleasant experience.

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Shannen S . 2018-08-19

MORE AT TripAdvisor

Really nice food. Just eat said it would be ready at 11.15pm. Went at 11pm and they cooked it straight away. Recommended.

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Dan . 2018-08-18

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I regularly get takeaways from here and they have always been nice, never had a problem with the food. The curries are always delicious and well sized.

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lauramccar-92 . 2018-08-16

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I'd rather they'd have pushed back the delivery time but over an hour than deliver it late as we were waiting for food . Don't mind waiting because quality is good but they should have set a later time from the offset . We pre ordered before the restaurant was open so really no excuse for how late it was which is such a shame as we have never had a problem before .

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Emma . 2018-08-14

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Servise was just so bad thay did not care about my order me or my wife or my son .just my money .

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martin . 2018-08-11

MORE AT Just Eat

I've been going to the mint restaurant and having takeaways from there from nearly the date opened the food was outstanding but as time's gone by the quality on the takeaway has diminished substantially it tastes nothing like the food you eat in the restaurant but still better than most other takeaways on the 4th of August I ordered my normal food the cost was just over £24 I go to the mint sometimes 4or more times a month sometimes even more but on Saturday the food was 2 hours and getting to me I phoned 3 times and told each time it was 10 minutes away on the third occasion I was told that I would have a replacement meal and next time I ordered when the driver arrived I told him if the food was cold he could take it back he then told me that the food have been in the bag 20 minutes and that the manager who told me it was 10 minutes away was a liar as my family was so hungry we microwaved food when I try to collect my replacement meal I was told that that wasn't the case just replacing some of it as a Goodwill gesture that's not what I was told and I'm form then if they did not keep to their agreement I will terminate my business with them at this stage was told again that I was only going to get a discount on the meal so I told them that they had lost my custom sadly and I put the phone down one minute later they called me back to ask me why I put the phone down I explained the game as above and again I said you've lost my custom I then got a phone call from what sounded like a lady who was very ignorant arrogant she did not care about more custom and she just reiterated that I will only get a discount and not a replacement meal I was not getting a free meal that's not what I was after only wanted what I've been promised sadly they have lost my custom it will take me some time to find a good takeaway but I will and I will move on I'm very sad as I love the stuff that are there they know me I know them very friendly but Saturday night was too much now if there was more occasion i was told that i would have a replacement meal and next time i ordered i the driver arrived i told him if the food was cold he could take it back he then told me that the food and been in the bag 20 minutes and the manager who told me it was 10 minutes away was a liar as my family was so hungry with microwaved it

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rockgods . 2018-08-08

MORE AT TripAdvisor

Disgusting customer service, food late and cold. Also the rice had insects in it. Called to tell them and staff hung up the phone

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Hannah . 2018-08-04

MORE AT Just Eat

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