Minster Grill in Swale

Spent £50 on 2 pizzas, large meal and chips. It tuned up with no chips and when we called up they said they'd have chips with us in 30 minutes which by then the food was cold there was no proper apologie or compensation for the price id expect better

I would give it 0 stars if I had the option to. I had placed an order online a few minutes ago & I got a message saying the order couldn't be processed. I was expecting the money I paid to be refunded and when it didn't happen I called the restaurant. First of all they can neither understand or speak any English and when I told him I had placed an order online and I got a message saying the order can't be processed he just said lack of delivery driver and put the phone down & I called back again and told him I placed an order online that I have paid for and I haven't been refunded the money and the guy on the phone went " I don't care, why asking me for it, ask online, ok bye" and slammed the phone down. Well I'm not going to order or visit their restaurant again :)

My friend and I ordered a Mega Burger meal and well… it was delicious! It was so filling and tasteful! Was definitely worth every penny! The customer service in there too was brilliant. So kind and friendly! Would definitely go back and get another one!

Wouldn't eat from minster grill food com fatty nasty dry Wouldn't give it to my dog its Very bad customer service the guy in the shops told me he's not changing the food also the delivery driver don't know wear he's going I just feel sorry for the poor young girl taken the phone calls 45 pounds to be thrown in the bin honestly day Time Robery the most nasty man also working the shop place don't wast your time needs closing down

Kebab meat like rubber, chips soggy. I won't go back .if it was free

Best thing about this place was the salad! Food was cold bought 3 doner kebabs meat was like eating rubber. Never used be like this as been here few times before. The price wow

Special request as calzone is not on the menu and I am very happy to be the guinea pig as they say ......

I always buy XL mix kebab. That is enough for 2 very hungry people :) Highly recommend them to everyone!

Staff are really friendly especially the girls who make pizza. Food is always delicious and on time. Well done drivers

This is the only Kebab I will purchase on the island, the Chicken Shish is by far the best flavour around, the Lamb Donna is always cooked well, salad is always fresh, the prices are competitive. The guys that work there are always busy but will make the effort to learn your orders for your next visit... Only downside is its cash only, so make sure you have been to a cash point before you head in!

No salad again 2nd time meatband chip like cardboard Dint order

Tiny portion of tabule 😳missing a lot of ingredients for the price 6,50£ a robbery !!!!aubergine purée swimming in liquid yogurt no taste at all ,soupe of the day not cooked !! Imagine !!!!!! and the liver was cooked 3-4 days ago! Hard not fresh bread … A waste of money for the most horrible Turkish food I never had , shocking !!!it’s a fraud what you are serving!!!shame on you !!!i m Turkish !!

Have had pizzas burgers and kebabs from here all absolutely perfect. Lovely flavours. Great service and friendly staff. Great prices for what you get.

1st. Time ordering from here, 2 pizzas, possibly the best we have ever had, hot, fresh and tasty, will definitely visit again.

First time I’ve ordered cold, food but not very good service I ordered over the phone and the man said that my food would cost £11 and the food was delivered delivery driver told me that it was £13 I said I only have £11 on me and I was sorry he replied with it is what it is and the money is gonna have to come out of his wages then he got in the car and slammed the door behind him This is very bad service, and I will never order from them again

Unfortunately I could not buy from them ad they did not take card and suggested I use the ATM to get cash for a fee. Looked okay, friendly enough.

First time I've been in here. Had cod chips .very very nice lovely friendly man very clean will go back again

onion rings for the second time did not contain any onion not too happy with this

Very rude man that answers phone, terrible food, wouldn’t ever use again

Had the extra large mixed kebab. It was prepared well and reasonably priced. It was delicious, the chicken, lamb and beef were all cooked to perfection. The family and I enjoyed it immensely, I'll be returning again. (Edit) I returned again! Just a good.

First Time Customer .. I'll be Back..!! .. Ordered a Pizza which was lovely & the side of fries was a Bonus.. Good Value & Meal Deals look good too.

The quality of food is brilliant, love the flavours of the kebabs and the burgers. The salad unlike most kebab shops is fresh crisp and tasty. I really enjoy my meals from here and bonus they deliver too. I will definitely be back to use them again in the near future.

Very nice food and very tasty good service

Terrible customer service,spent nearly £40 on an order threw just eat to only recive half my order rang minster grill direct to resolve the problem to get spoken to like absolute s**t by the lady on the phone who pretty much called me lier telling me I had recived all of my order which I had most definitely not! She as good as told me there was nothing she could do,so I asked to be put threw to a manager convinetly the manger wasn't in the shop and it's only when I said If the problem isn't resolved now I'll put the food back in the bag and get my husband to bring it back directly to the shop for a full refund that they offered deliver me the meals they had missed on the first place! If I could rate them 0* I would,don't waste your time ordering from this company as soon as theyv got your money they couldn't care less for the customer.

Overpriced and would not take card payments

Food good and reasonably priced, just wish like all takeaways staff assume you want chips with everything and not happy when you say no to chips

Absolutely disgusting customer service, claims they don’t deliver when they did a week ago and a fortnight before that! Claims things are listed on website that aren’t! Serious attitude problem and when asked to speak to the manager she was the only person there then in the next breath they don’t speak English! Don’t lie you get caught out! Take money from bank then cancel order

No good 40 minutes late on delivery and then the delivery wasn’t correct

Lovely food, some staff abit rude.

Wear your face mask correctly please not under your chin all five of you in there were not wearing correctly think of others please

Very friendly staff and great food. I ordered the chicken kebab which was great!

Donner meat was dry and overcooked with NO SAUCE in the kabab even though I asked for chilli sauce and garlic MAYO. pizza was plain in flavour and could hardly taste the barbecue base, I'm sorry but the only thing I enjoyed was the fizzy tango. I wasted £25 on this meal and will not be returning.

Had to go here as our normal one was shut. This is purely down to personal preference and a small mistake. I asked for lots of chilli peppers on both kebabs and recieved none on any of them.. They didn't come in a kebab box so was just loose in a bag which made it very messy putting them on a plate and it all fell out. Donner meat was cold when I got home which is a 2 minute drive. Not a lot of salad on the kebabs. Chicken was tasty though hence the extra star for two star otherwise would give one. When our normal kebab shop is shut we will try somewhere else as was very disappointed.

People in this restaurant need a lesson in customer services. Left a review on trip advisor but they were so rude to my wife it was unreal. Ordered a lamb doner kebab and basicly got salad in pitta. Check the prices as over charged us by nearly £5. No more minster grill for us back to Ustas for us dunno why we tried them

Nice and friendly service lovely food good prices

Amazing food and customer service is the best won't go anywhere else!!

Nice food, freshly cooked, staff very helpful and interact with customer very well.

Decent quality food for reasonable price. Always busy which in my book says good turnover so food always fresh. Staff very patient and friendly. Recommended.

Friendly staff, nice food and reasonably priced. Quick service too and parking outside.

Good kebabs...mixed chicken and doner always huge!

Popped in for a Kebab, as I couldn't be bothered to cook... reasonable priced food, the place does exactly what it says on the tin (sign..lol) All freshly cooked while you wait... they're available on Just Eat too 👍🏽Win

Last 3 visits I've had serious issues. Wouldn't reccomend

Miserable Staff, Food better than average

Nice food, friendly staff. Only reason for 3 stars as they had stopped taking orders for delivery.

Marqf best service ever. Had great experience..

What an absolute dive of a place. Very rude staff! Couldn't even take orders properly. Rude to other customers. Would not recommend to anybody.

I was visiting in sheerness on holiday, Thought I would try I nice kebab ordered one small and one large and when I got back they where both the same apart from one had bit more salad total rip off and payed a extra £2.60. Think they may just rip the tourist off

We ordered food 2 hours ago and no food arrived. We then went to ring up and they were closed and no food arrived. They took my money £40 and yet we still didn't get food. Appsolutly fuming with this place never go here

Very disgusting customer service. Was very happy to accept my order and deliver close to closing which I was very happy with. Ordered a vegetarian pizza to which I was delivered a meat pizza. Called back the delivery driver to say I wanted her to return with my money and take her meat pizza with her to which I was told I do not get paid overtime my hours have long finished and that she wasn't coming back to which she told me to contact the shop which was closed to call back again and she proceeded to put down the phone on me. I will be passing to bring your meat pizza back to you and collect my refund in the morning. I specifically what your vegetarian options were when I called. To receive a meat pizza is not acceptable.

Handy for a quick takeaway.open late