Millbank Lounge Bar in City of London, Westminster

Meat served on charcuterie the cold cut salamis was discolor past it expiration date, return to kitchen, They replace it with fresh cold cut with a apology, no confidence in kitchen staff

My husband was born in Italy and was impressed by the Italian staff. What a wonderful lounge and bar.

Great evening service when we returned from our daily adventures. Staff were good and there was always room to find comfortable seating and just relax with a drink

Al quedarnos en el hotel Hilton durante 3 noches, la primera noche decidimos comer en el hotel porque es tarde y hemos estado viajando durante unas horas. De todos modos, también bajamos al bar lounge del banco del molino donde también mostramos nuestra mesa. Al caminar verdadero el restaurante vi que era muy tranquilo para un viernes por la noche en el hotel a las 9 pm. Pedimos una pizza con mi novio y pedí la hamburguesa. Para abreviar una larga historia, mi hamburguesa estaba muy roja cuando salió, así que le pregunté a la camarera si era rosa / roja por dentro, ella dijo que no, me la quitó y ordenó una nueva. La camarera nos dio una ronda de bebidas gratis para suavizar el golpe de la cocina. Cuando la nueva hamburguesa fue enviada de vuelta, fue quemada, dura y crujiente. No iba a devolverlo porque ya había esperado 20/25 minutos, además mi novio había terminado su pizza. Lamento decirlo, pero el chef se enteró de que la primera hamburguesa fue enviada de vuelta y quemó la segunda hamburguesa en pedazos. Nunca se sabe quién está sirviendo 1 chef a otro chef. Debería darte vergüenza

manténgase alejado de este hotel y restaurante. Se está realizando una renovación importante y muy ruidosa. demasiado polvo alrededor de la instalación, no hay forma de relajarse en la propiedad debido a trabajos de construcción demasiado ruidosos.

Located on the 2nd floor of Double Tree Westminster hotel but take the elevator to the first floor. Nice layout with a bar and a couple of tv’s. Service is slow and the food is ok but expensive. Nuff said?

We had a meal here on our last night in the hotel. Soup was very tasty, and a good portion size. Chicken curry and brownie desert were also very nice. Good value for money if you are too tired after a day sightseeing.

Often use this bar for dinner when in town on business. Good choice of dishes, catering mainly to the American taste, by no means a bad thing, excellent burgers, pizzas and grills. compared to the Art Street Kitchen, the bar is fantastic. For London, prices are in line with expectations, staff are friendly, efficient services and a good atmosphere.

Located in the Double Tree Hotel. Twice we wanted to eat supper at the hotel. To be honest the evening menu at the Art St. Kitchen was not something we were interested in. I knew the hotel had the Millbank Lounge. Although I was not comfortable with the Lounge idea, after discussing with the front desk, we decided to give it a try. Very, Very pleased. It is not like a bar. It did have a bar over to the side. The rest was really a relaxing restaurant. We ate there both nights. Food was great. We had fish & chips (Best we had in London) and hamburgers the next night. Service, Staff, Food, and Manager WONDERFUL.

The bar is a decent place to grab a bite, if you are looking to eat at the hotel. Recently updates in the last 5 years. The staff is always friendly, unfortunately the food is below average and the service is very slow.

No complaints. Reasonably priced for London. Good facilities, nice and quiet and good food in the lounge bar. I'll be back!

Food was OK, service was slow. One course meal for 4 was £132 which didn't seem particularly good value

It’s located in the first floor at double tree HILTON hotel Westminster on the right side having great staff who is ready to help The area is so quite and not that busy they have non alcoholic specialty drinks

Great Staff and Drinks at a reasonable cost. Snacks were not provided, when I went through it and the bar looks modern for youth. Availability of all Drinks and the staff were very respectable and honored.

Since I stayed at the DoubleTree Westminister I found myself eating at this restaurant several times during my 8 day stay. After a day of sightseeing and walking sometimes i was just too tired to leave the hotel and walk to another restaurant. The food was good and not too expensive. Early in the evening the service was a bit slow since they seem to be understaffed and the bar portion of the restaurant was full.

The Bar is ok to be at a hotel, the quality of the drinks was good and the price was not bad. I think they can give you some snacks with the drink. But was what could be expected.

Se non vi interessa andare fuori una buona scelta per un pasto e un drink come i prezzi sono OK, ma superiori di certo a posti locali in cui prendere qualcosa da mangiare. Il personale e il cibo non arriva rapidamente ma comunque è buono. C'è un eccellente Pub a meno di 3 minuti a piedi dall'hotel.

The food was good, service a little than desirable as it is more bar than restaurant. Desserts were very good.

Worst hotel lounge experience ever— especially considering its in a very nice hotel. This place is an embarrassment to the Hilton brand.

We ate here on our first night in the hotel, which was a Sunday and the main restaurant was closed. The food (we both had the steak and ale pie) was outstanding. We substituted chips for the mashed potatoes and there was no problem.

Good and tasty food with friendly and down to earth waitresses- they are just themselves, no air. Gave a relaxed dining experience

Eventhough it lacks some coziness, it has no fireplace and a bit cold as atmosphere, it was jice to have a drink there.

Enjoyed the bar atmosphere, with good service & attention to guests.They serve reasonably priced food at night & have fast service.

Went for Afternoon Tea for 2 only enough for 1 very poor. Go to Harrods much better value & service.

Tipicia cucina inglese molto ben fatta, con prezzi adeguati. Fish&chips;, e hamburger molto buoni, freschi, e fatti molto bene. Personale molto disponibile e professionale. Rapporto qualità prezzo buono.

We had a drink and snack as were staying in the hotel. The wine we chose was very good. The nachos were just okay. Staff were friendly and efficient.

The appearance is very non descriptive. Open room and very informally formal.

Si no te importa salir una sólida elección para una comida y una bebida, ya que los precios están bien, pero superiores a los de lugares locales son a comer algo. El personal es agradable y la comida viene rápidamente con algunos (pero limitado) opciones de cerveza de barril. Hay una excelente Pub a menos de 3 minutos a pie del hotel.

We ate here for a late lunch one day. The service was terrible, but the food was decent. I would recommend eating or drinking here, just don't expect over the top service.

We had a variety of experiences in the Millbank Lounge Bar: a late night lasagne dinner (excellent), high tea (good), appetizers (excellent), late night hot cider (excellent)

The food is wonderful. the service is excellent and the coffee is amazing. (i took this trip to London in April 2016 and i would suggest visiting London in April.

We were jet lagged and hungry - and stopped at Millsbank Lounge because of convenience - yet were delightfully surprised by good service and delicious food / drink. Our fave was the chicken tikka masala.

O Millbank Lounge Bar fica dentro do hotel Doubletree Hilton London Westminster. Para quem está hospedado, que foi meu caso, é excelente tanto para as refeições (inclusive serviço de quarto) quanto para uma boa conversa regada a drinks com os amigos e família. A qualidade da comida é muito boa, a bebida gelada, as cervejas variadas e drinks são bem feitos. Local muito agradável e muito bom atendimento.

Si se aloja en este hotel y demasiado cansados de caminar todo el día, entonces es un buen lugar para comer. Nada especial en un menú, pero buen pescado y carne de calidad. Buena selección de bebidas. El mojito tenía demasiado hielo y no probado estilo cubano. El único inconveniente en este restaurante después de comer durante dos días

As part of the Doubletree Westminster, this is a large lounge which allows for some privact. You can also order...

This is a great place to meet up with friends or work colleagues. The staff are helpful and friendly, the...

Speed is not a criteria. I could have been sitting in he restaurant for hours and in fact probably died and none of the restaurant staff would have noticed. Only after asking if it was table service was my order taken. Having juts been in the Caribbean where a laid back approach to life was acceptable, I had to remind myself that I was in London and time was premium. Dont go if you are in a rush ! Was it worth the wait ..... ermmm. Unfortunately...... no

Estamos alojados street el Hotel Hilton donde Millbank Lounge se encuentra. Estábamos cansados después de un día de turismo, así que decidimos comprar bebidas y la cena. Teníamos 2 cupones para bebidas gratis en el hotel. El lugar estaba vacío y alguien llegó a conseguir nuestra orden de bebidas. Nos lo entregaron nuestros cupones. Pedí un cóctel que más tarde descubrí que no estaba incluido en el bono sólo después de la bebida era servida para mí. Por suerte el director retirado el cargo. La comida era buena, el servicio horrible. Nadie nos preguntó si queríamos otra bebida, si queríamos postre, y tuvimos que esperar mucho tiempo para el registro. No volvería a este lugar.

Restaurant situé au 1er étage de l'hôtel où nous logions. Nous nous y sommes rendus à deux reprises. La cuisine est bonne, mais les plats un peu longs à sortir (le soir, presque 45 min. d'attente entre la commande et le moment où nous avons été servis. Le problème ne s'est pas représenté en journée)

Unless you are staying in the hotel that this restaurant is in, there is no reason to visit it. For a hotel guest, it is convenient, with good food, friendly staff, and a relaxed ambiance. It is popular with other guests and sometimes crowded, but never to the point where you can't get a table. Since it is self-seating, be sure to flag a waiter down for service. There is a full bar and menu that, despite a huge variety, should work for just about anyone. No complaints here- the staff is accommodating and knowledgeable about their products. For hotel guests, it is only an elevator ride away. I recommend the pasta areibiata- much better than I expected. Also, there a some limitations; there are no pickles or grated Parmesan cheese, etc. Some of the little things just aren't there, so you'll have to work around it.

Whilst staying at the DoubleTree, I went to have a drink with a friend. It took a long time to get the waitress' attention and when she finally came, we placed the order. It took a long time to get the drinks. In fact, I could see them languishing on the bar. She gave us the wrong drinks. Actually one drink was completely wrong and the other drink was given to the wrong person. After another long wait, the drinks arrived. Both were 90% ice! We'd had enough and wanted the check. I finally had to chase her through the bar to get the bill. There was a large boorish party that monopolized their time, but that's really no excuse.

We ate here one night when it was raining because it was conveniently located in our hotel and we didn't feel like braving the elements. The food was okay but not as good as it should be in a good hotel. The service was spotty as it was hard to find our waiter a few times when we needed her--the worst part was after a long absence we asked the manager where she was and he said she is on dinner break! Really?--at the height of the busy dinner hour? Dinner took nearly two hours when it could have and should have taken considerably less time.

My fiance and I had a quick little lunch/snack here before catching our train to Leeds. We were in a bit of a rush and wish we could have lingered longer. However, it was still amazing! I ordered yet another latte (when in the UK, right?) and it came in a pretty, glass mug with a dunk-able piece of their signature Doubletree cookie on the side. My fiance decided it was time for a beer - they had a great selection. We shared the chicken flatbread and wished that we had each ordered our own. Seriously. My fiance can be a bit of a pizza/flatbread snob and he couldn't stop talking about how good theirs was. We were also surprised by their team with a bowl of sweet potato fries. Want to talk about amazing? Best I've ever had! Ate the entire bowl and felt no shame. We realized we were running late to catch our cab to the train station and the lovely lady taking care of us rushed around to find foil and a bag so we could take our lunch with us. Couldn't have been better!

This was quite a useful meal stop as we were parked here and needed to eat before driving home. A little on the expensive side but food very good; service slow, and there is a service charge. It's a large bar and quite lacking in atmosphere: big, light and modern but lacking style.

12,5% gratitude is NOT included in the menu price but included in the final bill. Different menus. Small size compared to the price.

t's too bad there isn't a more distinctive restaurant in the Double Tree. What you get here is pretty standard hotel stuff at quite a high price, especially the drinks. Food tasted okay and it is nice not to have to go out the door when you are tired after dashing through the city all day, but it's not exciting here.

This is a great place to get a drink and catch a meal when getting back to the hotel the staff was great and very attentive it is English food so some research is imperative very convenient

I won't speak to the food because we come here for just dessert.This lounge served the BEST Sticky toffee pudding in town- it was so good we would often dine with guests and return to hotel to have sticky toffee pudding for dessert.We got a call from a friend (one of many who kept the habit) to tell us it was no longer on the menu. I for one thought it had to have been replaced with something better- NO.The most basic English dessert that they served and prepared well had been taken off the menu only to be replaced with NOTHING decent/ traditional.The service here has never been great (as usual hot chocolate was warm chocolate) but the sticky toffee pudding was worth it. I was told by the manager it was likely taken off the menu because they got a new Sous chef last October- who cares? If it is not broken, don't fix it OR if you can't improve on it, don't mess with it. I will say, the lady at the bar makes a good latte- hence the 2- service is everything.Bring back the STICKY TOFFEE PUDDING.

Located on the second floor of the Hilton Doubletree Westminster, the Millbank Lounge is a great spot for a light lunch. The menu has a bit of everything and the chairs and tables are quite comfortable. The north side of the room has large floor to ceiling window which allows in plenty of natural light and a view of buildings across the street. I ordered the steak baguette and quite enjoyed it. While I would appreciated a little more meat it was very tender, the baguette fresh and crispy and served with a spiced up mayonnaise. The service was quick and friendly and the prices reasonable for a hotel restaurant.

So we couldn't make up our minds about what to do for Christmas. Say at home visit friends or go out. We had been to the Hotel before for a travelzoo experience so decided that we would see if they had space for Christmas Dinner. I have to say it was wonderful to go out and not cook. All was good. The food was lovey. the soup was delicious and then the dinner with all the trimmings was lovely and enough on the plate. We decided not to have desert here as we had Christmas pudding and cake at home. The staff were fantastic and attentive and it was a lovely area to have dinner in. I would certainly recommend it to anyone wishing to go out for Christmas dinner rather than stay at home and cook.

After a long day I decided to eat at the hotel. I wasn't overly impressed with the waitress but the "Big Ben burger" was fantastic. A pint of Becks and a burger £27 so I guess it should be good.

Asked for a drink on the specials menu; got it made hastily by Francesca while the supervisor interjected regarding the contents. Essentially got a glass of ice for £6.95 Didn't waste any more time here

We had a lovely meal with our bridal party the night before our big day! The staff were lovely and accommodated for us really well!

Not only is this a restaurant but it is the bar for the hotel. The dining tables are of two types, either too low for the lounge chairs available or the high diner type which have high stools/chairs. There is a TV on as well as music, people were dining, just drinking or using the high tables for internet use. Very mixed and not at all relaxing. The staff were helpful and attentive. The food on offer appeared to be of the fast food variety, certainly not a place for high dining.

Trevlig personal o god mat! Det finns något för de flesta. God öl i baren. Lite tråkig miljö o inte speciellt mysigt.

Visited for a business meeting this week and we had a bite to eat. Can recommend the club sandwich, which is served with a side of nice thin and crispy fries.

I arrived late evening and just wanted a light evening meal, the menu options were just right for a lounge bar, the service was quick and the meal good value.

The perfect place to end your day when you're staying at the DoubleTree Westminster. Very helpfull staff. I accidentally spilled my drink and the waitress was right there to offer me tissues, brought me another drink, etc. it are the small things that make a difference.

The cocktails were spectacular! We enjoyed a lychee martini, a Kahlua chocolate cocktail and a couple of others. The food, however, was bland. We ordered fish and chips and were very disappointed with the flavor. However, the ambiance and cocktails make up for it!

Really nice restaurant for a hotel. Menu was limited but food was excellent. I had the sliders. Well worth trying if staying in the Westminster Hilton double tree.

Had several comfort foods, Mac & Cheese, Steak Pot Pie, Risotto and all were really good. There is really a variety of items to order and other eaters seemed to enjoy their meals.

We stayed at the Doubletree Westminster and ate in the lounge one night. Our waiter was very attentive and the ambiance of the room was very nice. They did not have the greatest selection of wines. We ordered food and it was a bit of a disappointment (not enough spices - very bland). It is a good meeting place and convenient if you are staying in the hotel.

We went here for dinner -- lots of choices on the menu and definitely worth the visit there. Food is good - and the service was too

We enjoyed an afternoon reception in the sky lounge, wonderful views of the city and easily accessible for the main London attractions.

Finished our night here every evening we were in London. Great Bailey's coffee (you get a yummy cookie too) Service was fantastic (thank you Correy) Can't comment on anything else as this was the only time we spent there.

Had dinner here for two. Fish was awful and should have been sent back. Chips were few and were not cooked through. Pasta was ok, but there was plenty of it, with two small pieces of 'garlic bread'. Wait staff were so polite and were best thing about this place. I would not return unless food is improved. Prices were too high. Nice ambience and an enjoyable place to sit. Just get the food right, guys!

Great service. Food could have been more varied but lovely atmosphere and staff really friendly. Nothing too much trouble.

The Doubletree doesn't have a formal dinner room so dining is in the Millbank lounge bar. The options are fairly extensive so catering for most peoples choices I would say. While the food was a good standard I would certainly say that it's on the high side. I guess the location of the hotel and London pricing generally means you expect to pay more but still it's excessive in my view. The MBL beef burger was £16.95 plus an extra £1.00 each for cheese or bacon. A bottle of beer being £6.85 then an optional 12.5% service charge added to the bill. My personal view is you tip for good/exceptional service, short of collecting the food yourself from the pass how else will it arrive at your table!! Being helpful, pleasant and friendly should be the norm for a paying customer. I guess the easiest option is just wonder out and find a local bar/restaurant as there are plenty to choose from around the local area.

Wonderful restful dinner and drinks after a 6 mile city-hike! Wonderful staff, engaging and friendly.

Attending an AGM with my husband and booked into the Hotel by the Company. This place has gone down over the last few years, Breakfasts used to be so much more interesting, including a Take Away facility, for those in a hurry, but not any more.Having eaten lunch there previously, I was amazed and disappointed to see that this wasn't available, on my last visit. The Millbank Lounge Bar is grossly overpriced and over the past years the choice of food there has become somewhat restricted.

Lovely room to have coffee and chat. Lively but not noisy, staff friendly but not obtrusive. Hot cookies gorgeous even to a non chocolate lover.

I stay in hotels all the time and expect hotel restaurants and bars to be extremely average, this restaurant is different. The food is outstanding and never fails to disappoint after 5+ stays. The steak is perfectly cooked, the thai specials are fresh and tasty, the fish and chips are everything you would want from a chip shop on the coast. If that isn't enough, the service is exquisite...they are chatty and friendly but not overpowering. If you walk this way....don't pass it ....it is worth a stop...a quick cocktail and a fabulous meal. Well done everyone.....I will definitely be back.

Stayed at the hotel attached to this restaurant. If staying at the hotel again, I wouldn't eat there. Felt food was too pricey for quantity received - fish and chips for £17.95 I expected a good portion of fish and chips. The fish was small and there were 8 chips (yes, 8 chips)! The mushy peas were cold and the meals had to be sent back. There was no apology, just an "Oh..?"The restaurant was dark with some coloured glow lights which made me feel exhausted the whole time I was in there.

Food was good, but darn pricey. Unlike other hotels I stayed at in the UK this was by far the most expensive hotel restaurant. If it is possible to get out of the hotel and walk around better deals price wise will easily be found. Again, the food is good, but at a higher price than local restaurants.

A nice modernised and spacious restaurant with bar located in the DoubleTree Hilton Hotel Westminster. Decor is clean and simple. View from the main window is only the street and buildings opposite being located on the first floor.Food menu is a little limiting in terms of choice but enough of a selection to fill the basic range of dishes. Drinks menu is more fulfilling and takes up more pages in the menu with a great range of cocktails and specials. All the food sampled by us was of a decent quality and taste, fresh and presented well. A few of the dishes do seem a little pricier and even in London you could eat similar dishes for a little less.As expected from a Hilton establishment the staff are extremely attentive and helpful.I wouldn't travel here especially to eat, but as a guest of the hotel - as I expect most diners will be - it's a great place to relax and drink knowing you are minutes from your bed.

Lorsque nous y sommes allés, nous avons attendu plus de 30 minutes nos plats. Pour s'excuser, on nous a offert un Diet Coke mini format. La nourriture y est bonne mais assez simple, on fait aussi bien à la maison. Comme il s'agit d'un restaurant/bar d'un hôtel, l'ambiance est assez sérieuse, nous étions entourés d'hommes d'affaires.

We were staying in the hotel for New Year's Eve so we ate in this restaurant.Gorgeous pasta and good wine. 2 pasta dishes, 2 desserts, 5 large glasses of wine, g&t and whiskey - £90 value for money for London ! The service by all staff was excellent.

Usually hotel bars are pretty desolate, I have stayed in a lot of Hiltons and was surprised by how comfortable the Milbank lounge was. We spent xmas day here and ended up pushing a few tables together around the xmas tree to open our presents. This was no problem for the staff, we had fairly good food, professional service and a laid-back atmosphere. The food, except for the nachos, was good, especially the mixed platter which was worth the approx 20 pounds. The mulled wine was nice and strong, they had New Zealand wine at a reasonable price and it all felt pretty reasonable. Other people agreed as it got fairly busy in the evening despite the hotel itself feeling pretty quiet. I would suggest if you dont want room service and the executive lounge doesnt offer enough, that a meal at the Milbank Lounge isnt a bad idea.

Busy with business-like people doing business until un-business-like times of the evening. Could really be improved by making the space more intimate.

Ao ficar hospedada neste Hotel quando chegávamos de um dia de caminhada sabia bem relaxar um pouco neste bar e beber um copo.

Approach the bar to order food, they insist you sit down and they will send someone over, 30 minutes later and still no order taken (the same thing happened on two occasions).A real shame because the food is actually quite good (when you eventually get served) even though it is very expensive!I keep giving this hotel another try but am always let down somewhere along the lines?

Living almost 4hrs away, I don't get to visit London often, so when I do, I make a full weekend out of it and book 'special' things, one of them being Afternoon Tea. We arrived at The Hilton, which was in the Pimlico area of London, and was directed upstairs by reception. We arrived at the restaurant and I immediately recognized that the room we were dining in did not match the photos of the afternoon tea lounge that was on the internet. Instant disappointment there. The waiter came and asked us which afternoon tea we liked - we just asked for the basic, however no option of different tea's were provided, we were just given English Breakfast. Shortly after the afternoon tea came and honestly, I wasn't blown away. We arrived at The Hilton, which was in the Pimlico area of London and was directed upstairs by reception. We arrived at the restaurant and I immediately recognized that the room we were dining in did not match the photos of the afternoon tea lounge that was on the internet. Instant disappointment there. We were then led to the back of the restaurant in the corner where there laid 3 small tables. We were seated at the middle table, with 2 couples either side of us, in very close proximity. I immediately felt like this was too close for comfort and deflation hit even more. We could hear conversations from either side and felt so exposed and uncomfortable. The windows were floor to ceiling, and I was facing the window whereas Mike was facing the restaurant. I had a lovely view - of building work which was right outside the window on the building across the road. I'm sure I read somewhere that the actual lounge we were meant to be in offered panoramic views? I know construction work on another building is out of The Hilton's hands, but it really did effect the whole experience. I thought the whole idea of afternoon tea was to have an intimate and unique experience. This was far from it.A waiter arrived and asked what tea we wanted without even being provided with a menu, neither did he explain what tea's they had to offer - it took us to ask what they had available. The afternoon tea arrived shortly afterwards and honestly, the quality of the food wasn't anything special. I found the fillings in the sandwiches to be fairly sparse, and the desserts were mediocre. We were given profiteroles, scones, a small carrot/ginger(?) cake and a banoffee pie. Half way through our tea, both the couples had (thankfully) left, so we were by ourselves. I happened to glance over to each table and notice that both had left the remains of the same dessert - the banoffee pie. I tried mine and I too had to leave it, it wasn't for my taste palette at all. I am hoping The Hilton notice a pattern with the leftovers and consider adapting their menu a little! I've had a lot of afternoon teas in my time so I have a lot of experience to be able to compare, and overall this was not a great experience, sorry Hilton! Maybe if we were situated somewhere else in the restaurant my views would have been slightly most positive but unfortunately being crammed into a corner with others being at arms length was not my idea of luxury. Its frustrating because I know London is Queen Bee when it comes to afternoon tea, and yet the 2 times I've managed to experience it there, they've both been poor locations, and yet I know there are so many more much better locations. Next time... next time!

Food was good - but be prepared, service is not the same as you would receive in the US, and remember that everything is priced in pounds, not dollars.

Although the service is outstanding, the prices are ridiculous!You can eat and drink in some of Londons top venues for cheaper than this place?How an hotel can justify this ridiculous price list is beyond me?

Really great staff, good menu, but limited vegetarian, only two dishes. The usual, salad or pasta. Surely chefs can come up with something more for vegetarians, but even on airlines ( business class) it's pasta !

정말 조용하고 깔끔하며, 소파는 매우 부드러웠습니다. 다만 안내가 부족하여 처음 사용할때는 매우 머뭇거리게 만들었으며 웨이터는 터문히없이 부족했다.

The staff and chefs at this hotel need to try harder to make people with dietary requirements feel just as important as everyone else. Having bought a Pink Afternoon tea voucher from Amazon Local for a treat with friends we were very disappointed with the whole experience.Having booked the table for 4 in early July and then calling a week before to add dietary requirements of a Vegetarian and a gluten free vegetarian, to find there was no table booked should have maybe been an indication of how the experience would go.On arrival we confirmed the dietary requirements and were shown to a nice table, that wobbled pretty badly, we were then served 4 glasses of Champagne (not pink as we had booked, no explanation was given why this happened). The afternoon tea arrived on the stands, all the cakes contained gluten, and the Gluten free vegetarian sandwiches consisted of 3 white bread sandwiches with a very sparse filling of roasted pepper inside. The vegetarian was served 4 sandwiches one very thinly spread cream cheese, with a slice of cucumber, egg, and 2 with roasted pepper, this is not at all inventive and was very disappointing. We asked about the the gluten free cakes and the server returned with what looked like shop bought chocolate brownies and 2 Bakewell tarts fresh out of the silver wrapper! An afternoon tea is incomplete without a scone, so we asked about a gluten free one, to be told there wasn't any. We had to ask to order our tea, and when it arrived we had to wait to get the attention of a server to bring milk and sugar. We asked to speak to the manager who did tried to rectify the situation, however the experience has already been spoilt, he did kindly agreed to give us a cocktail as a way of apology. A server then appeared with a scone for our gluten free guest and understandably she was concerned to eat it as we had been told there wasn't any. The manager did confirm with the kitchen that there had been a mistake and it was in fact a gluten free scone. The kitchen also sent up a smoothie and some fruit for the table, i assume as another way of apology, however what was supposed to be a treat turned into a disappointment. There are many recipes and things available these days for people with gluten free and vegetarian dietary requirements and maybe educating the kitchen on this will ensure no other customer is made to feel like they are being difficult. On a positive note, although the service wasn't as attentive as i would have expected our two guests that had no dietary requirements did enjoy their selection of sandwiches and cakes.

The staff and chefs at this hotel need to try harder to make people with dietary requirements feel just as important as everyone else. Having bought a Pink Afternoon tea voucher from Amazon Local for a treat with friends we were very disappointed with the whole experience.Having booked the table for 4 in early July and then calling a week before to add dietary requirements of a Vegetarian and a gluten free vegetarian, to find there was no table booked should have maybe been an indication of how the experience would go.On arrival we confirmed the dietary requirements and were shown to a nice table, that wobbled pretty badly, we were then served 4 glasses of Champagne (not pink as we had booked, no explanation was given why this happened). The afternoon tea arrived on the stands, all the cakes contained gluten, and the Gluten free vegetarian sandwiches consisted of 3 white bread sandwiches with a very sparse filling of roasted pepper inside. The vegetarian was served 4 sandwiches one very thinly spread cream cheese, with a slice of cucumber, egg, and 2 with roasted pepper, this is not at all inventive and was very disappointing. We asked about the the gluten free cakes and the server returned with what looked like shop bought chocolate brownies and 2 Bakewell tarts fresh out of the silver wrapper! An afternoon tea is incomplete without a scone, so we asked about a gluten free one, to be told there wasn't any. We had to ask to order our tea, and when it arrived we had to wait to get the attention of a server to bring milk and sugar. We asked to speak to the manager who did tried to rectify the situation, however the experience has already been spoilt, he did kindly agreed to give us a cocktail as a way of apology. A server then appeared with a scone for our gluten free guest and understandably she was concerned to eat it as we had been told there wasn't any. The manager did confirm with the kitchen that there had been a mistake and it was in fact a gluten free scone. The kitchen also sent up a smoothie and some fruit for the table, i assume as another way of apology, however what was supposed to be a treat turned into a disappointment. There are many recipes and things available these days for people with gluten free and vegetarian dietary requirements and maybe educating the kitchen on this will ensure no other customer is made to feel like they are being difficult. On a positive note, although the service wasn't as attentive as i would have expected our two guests that had no dietary requirements did enjoy their selection of sandwiches and cakes.

We had a pleasant drink in the bar after our not so good stay in the hotel, the staff were very nice and helpful which was refreshing. drink a little over priced- but the bar has nice ambient lighting which enhances the experience. It has very trendy decor and nice clean toilet area.

Cocktails the list is endless Food excellent staff excellent nothing to much bother thank you for a lovely evening

Excellent food and as much tea as you need. Staff were very helpful and accommodated a dietary need of one of our party with genuine concern. We were not rushed and thoroughly enjoyed our experience

good offers on drinks and very nice cosy bar.staff very attentive and helpful.nice atmosphere without being too stuffy.a nice place to have a quiet drink

Typically hotel food does not do it for us but there was NOWHERE else open at 10:45 on a Friday night after the Theater so we had to eat at Millbank and it was pretty darn good. We shared a Caesar Salad and a Club Sandwich. The flavors were very good - the romaine fresh and crisp even that late at night. The fries were super yummy (guess because it was so late).We liked the energy in the room - often times hotel bars are dreary and empty, but Millbank was happening and it was a nice visit.

Service could be improved a lot. We waited 5 to 10 minutes to get a menu while staff interacted with each other. My hamburger was great, but I only ordered it because there was nothing else on the menu that appealed.

My partner and I received a gift voucher for the Milbank Lounge afternoon tea and were thoroughly looking forward to it. The setting itself is quiet corporate but we didn't let that put us off. We booked about a month in advance and made staff aware that I had a gluten intolerance - we were told they offered a gluten free option and even reminded staff of this on our arrival. When we were presented with our afternoon tea it was clear this was not gluten free. Only when asked did the waiter inform us he "had forgotten to tell the kitchen" but promised the gluten free alternative would be with us within 10minutes. 20minutes later a tiny plate of stale stingy sandwiches turned up. They did not look appetizing. It was clear the wait was based upon the defrosting time scale as opposed to preparation. My partner had to ask for the gluten free pastries which again showed up stale and aneamic-looking. The general afternoon tea was just as bad. Everything seemed to have a "here's one I made earlier" feel about it - earlier being either a week ago or what had just been defrosted in a microwave. Safe to say we drank our tea (which had unlimited refills) and scarpered. All options seemed to revolve around flavourless cream and nothing quintessentially British which is what you would expect with an afternoon tea experience in London. We are glad we didn't waste our own money on what can only be described as a very dire experience - save your money and go elsewhere!

The menu choice is fairly small, but the food, I had a steak, was very nice. All the staff were friendly which feeds through from the hotel it is attached to, where the staff there are also very nice.

This is the real let down with. this hotel. The rest of the hotel is very good, but badly let down by the Millbank Lounge. The hotel is in a quiet area and needs a good restaurant and bar, it fails on both counts miserably! No childrens menu and limited overpriced choice for adults. 2 cokes(warm) and a hot chocolate, £11.35 and then they wanted to add 10% service even though I ordered them at the bar myself! Doubletree you need to sort it out as it lets down an otherwise good quality hotel.

Myself and husband booked experience day Shard/afternoon tea for my birthday.This is the 1st time to right a review on return day......! Shard good value unlike the afternoon tea.This is quite possibly the most disgusting afternoon tea we've had.(& most expensive)!!!!!!!We were looking forward to some delicious food!!!! How wrong were we when it arrived on a wooden block that resembled a bottom draw!!!!! The smallest sandwich ever was so dry I felt very hard to swallow.The scone came plain we asked the waitress if there was fruit ones instead,she looked at us in dismay!!!!! The very small type m&s pink shell type macaroons were awfull along with the so called rest of food.Can honestly say max £5 worth of food per couple!!!!!! We have so been RIPPED OFF ......don't bother I'm so furious how this restaurant can serve up such very poor food.I expected so much more from a hilton hotel...............! I was going to try hilton in Manchester but feel now put off!!!!!!..

This place has a great menu. Loved the 'fish of the day' with the most beautifully done char grilled vegetables. Had it several times already. The restaurant staff couldn't have been more pleasant. We'll definitely eat there again.

An easy walk from Tate Britain brought us here for our champagne tea. Afternoon teas must be the growth area in the catering world but I find most of them, this included, are too biased toward sweet products, I would of been pleased to swop a couple of cakes for some savoury cheese biscuits for example.There was a good selection of teas on offer and the service was friendly and efficient.The outlook will be improved when the local building work has finished.