Milano Pizza in City of London, Westminster

I've been a permanent customer from the day you open the door. Let's start from the rude customer service. On 27th January, around 7pm I came to the shop. I ordered 2 the largest size pizzas like always with extra topping and extra sauce. Man, the one was working there in the middle of my conversation (ordering) he answered the phone and start talking with someone else before he finished taking my order. I'm kind person and I thought its OK, I'm just gonna ignore this now.... I paid for my order and I've been told that it will take around 10-15min. I've been waiting for 40minutes.... Not enough this my pizzas was wrong size, without extra topping. I asked the to make new ones as its not what I've ordered. The gentleman got rude and he told me not in a polite tone 'I'm busy I can make new one in 20min...' Really?!? I've been waiting already for so long... so I disagree to wait another 20min. I asked for the refund and then gentleman got annoyed and start being even more rude to me, ge start telling me things about my English language, he rised the voice on me, start complaining again about being busy, how I don't see etc etc... In the end he told me that he cannot give me refund... Another 10min I was standing in the shop and telling that I want my refund. Eventually he took the money from the till and gave to me (I paid by card but he didn't care) so I took the cash. I was going out and on the way out he start making fun of me and start complaining loud to other customers 'you see because of people like she (me) I'm wasting my time, people like her it's making problems '. I turned around and told him to stop talking if he doesn't want me to come back and speak with his manager. First of all it's not me who done the mistake of making not the right pizzas, second I'm a regular customer, and third - my order was very clear what I want and my English-speaking is good enough.... I'm so disappointed because I really liked this place but because I've been treated like a rubbish I won't be coming back and I won't recommend to anyone.

Pepperoni deluxe American pan pizza with bbq base was delicious as was the garlic bread with cheese plus 4 complimentary chocolate ring doughnuts free of charge for a Christmas treat,good value for money,highly recommend this pizza outlet..

Hot, tasty, great value for money especially if you pop into collect and the offy is just next door for your wine

Had Milano (waltham cross) 5 times, always the best!

No complaints about the pizza I bought, but the manager could brush up on his manners. I found him very rude with no people skills. Due to that fact I shall find somewhere new to buy pizza from. Nothing worse than being spoken to like rubbish when you're handing over money

Pizza normal, pero buena. La gastronomia en esta ciudad no es gran cosa, pero esta pizza realmente estuvo bien

Pizza was over priced for the quality we were given. The size was a massive disappointment.

Very good food would order again

Very good food would order again

Very good service will order again from them

Very good service will order again from them

The wings were no eatable so disappointed

The wings were no eatable so disappointed

Took 1 hr and 30 mins I ordered cookies and got cheesecake the driver said sorry his late there was an accident and the Person on the phone said he had to go back cos he forgot the food

Took 1 hr and 30 mins I ordered cookies and got cheesecake the driver said sorry his late there was an accident and the Person on the phone said he had to go back cos he forgot the food

I really like Milano pizza . it's was one the best pizza I had for long time . Will order again soon

It's a pizza you can't go wrong

It's a pizza you can't go wrong

Yet again, appalling service, cold and late food with items missing and zero accountability by the staff. after getting a personal guarantee from the owner that this wouldn't ever happen again.

Was an hour and half early when asked specifically for it to arrive at half 7 because I was out.. so had to rush home. Asked for a medium pizza and this looks like a small. Pretty cold as well. Wouldn't go back and very disappointed.

Was an hour and half early when asked specifically for it to arrive at half 7 because I was out.. so had to rush home. Asked for a medium pizza and this looks like a small. Pretty cold as well. Wouldn't go back and very disappointed.

Took too long to deliver, especially considering they didn't really have to cook anything, ribs were terrible. Hot delivery guy though!

Took too long to deliver, especially considering they didn't really have to cook anything, ribs were terrible. Hot delivery guy though!

Delivered wrong ice cream, curly fries were undercooked. Not amazed.

Delivered wrong ice cream, curly fries were undercooked. Not amazed.

My family's favourite pizza shop. We do not get pizza from anywhere else. Clean, good customer service and great deals all the time

Pizza was cold. We are neighbors and still it took 70 mins to deliver. And he tried to charge us extra.

Wonderful they said it was going to come at 14:50 but it came at 22 wonderful. Food was good aswell

I used to love this takeaway but the last 3 orders have been dissapointing, forgot items every time, pizza seemed thown together, customer service is not great, business must of changed hands.. would not recomend

Really nice pizza and great value. Deliver was quick !

tasty Pizza and Chicken Wings which arrived within the given time.Would use again

Yet again, appalling service, cold and late food with items missing and zero accountability by the staff. after getting a personal guarantee from the owner that this wouldn't ever happen again.

Amazing pizza and gorgeous cheeses garlic pastry and the best mozzarella sticks I've had in ages. Quick delivery time and comes in Milano branded boxes with its own range of Milano dips which are fab. Also got a free slice of chocolate cake as it was my first order. I will defiantly order from them again. Thank you Milano

Did not deliver our sauces and the chicken dippers were really dry

NO DIPS Is usually quick but last couple times been terrible also no dough balls for over 2 months take them of the menu. Also toppings were burnt

All good n on time,even tipped him 50p

Pizza was alright but not the best. We paid extra for BBQ dip but did not receive these. Delivery was however prompt.

Nice pizza delivered at the time requested which was earlier than estimated delivery time. Would use them again. Thank you.

Ordered from this takeaway many times, always a good service and also good food. The one time is wasn't quite right, they corrected the order straight away, was aloud to keep the wrong pizza and even got a free pizza on the next order!

Came in 25 minutes, was hot and delicious!!

Love Milano the best pizzas always fresh and quick delivery

As always, fantastic fresh Pizza, delivered fast, great service !!

Fantastic will definitely be ordering again. Knocks dominos and Pizza Hut out of the water

Have Ordered twice now, Fantastic Fresh Pizza, delivered fast and piping hot. Highly recommended !!

Wow £8.99 for a NINE INCH PIZZA. Would not recommend this place medium pizza is 9 inches. DO NOT USE THEM.

Food took over 3 hours to arrive, order was confirmed at 7 and eventually delivered after a few calls to them at around 10pm

Expensive for what you get and doesn't really have much taste to it but arrived hot and within time.

When asking to call my mobile number when outside gate of house they have never done so on any order I have purchased. Great pizza's

Right amount of sauce, enough toppings, took care of custom requests. Will order more

Thanks milano's for a great lunch

Lovely staff milano special pizza was really nice. Milano please keep an eye on the best before date on the sweet chilli dip as mine has 14/05/2015 which is thursday and id hate for you to not realise and send them out after that 😊

I've ordered twice and yet you kept sending me incomplete order 😡

food arrived late then was really greasy. not very nice

Terrible service!!! Ordered at 4.30 and they said they didn't get order until 5.30!!! But even though 7.7 miles away at 5.40 my order arrived! Find it very hard to believe that they created my order plus delivered in 10 minutes! Not only that I called them back to explain what happened and the man on the phone just put the phone on the side and ignored me, great service!! Not!!

Fantastic! Will definitely order again.

Lovely fresh pizza! Wedges are crispy and fluffy! All the sides are yummy and the chicken strippers are gorgeous!!!

Very best Pizza Takeaway in enfield

Forget Domino's, forget Pizza hut. Milano pizzas are by FAR the best in town. Hot, tasty, HUGE and quick delivery. This is now my official pizza shop.

Nice Pizza. Maybe just a little on the greasy side. Good value for money. I ordered a small diet coke but they gave me a 1 litre bottle. Not sure if this was a mistake or maybe they were out of stock of cans. Just a few mins late on the pick up time.

Ordered two pizzas, two sides and two dipping sauces. The pizzas were great, the sides aswell. However we got the wrong sort of sauces and the wrong amount. Not impressive

Quick delivery, got what I asked for and food was hot! Perfect!

Fantastic pizzas. Far better than Dominos and Pizzahut.

Nice Food! Clean place! Fast Delivery! Food arrived hot!

Delivery was slow and not helpful customer service and the communication skills were poor

It was very good ?? and when it arrived it was hot

Garlic mushrooms were tasty and good size portion. Calzone was terrible. Could barely eat. Didn't eat the chicken as it was fatty and tasted like scraps. The dough was fresh but that's the only bit that tasted nice. Service was okay no complaints there. Delivery time was good.

not sure if they're getting busier or something but the attention to detail is slipping a bit. Or food arrived shoved in a box and all over the place really. The chicken taquitos were soggy n underdone the pizza was ok.

i gt a massive headache and my wife has a mild diarrhea after eating pizza from them, and it wasn't even tasty the only word to describe it is EATABLE ......i will not order again....there are plenty of better pizza quality food to order from...Thanks but,NO THANKS

As ever the best around. Dont even bother lookng antwhere else

Excellent as always never go anywhere else for pizza. Fresh and on time

Good size, good price and good timing = happy customer

The quality of the food was really good The delivery man was quite rude and abrupt And was abit later than the time I set my food to be delivered

I thought I was ordering buy one get one free, but only got one. This was a Tuesday when they do that deal. Not very happy-complained and nobody got back to me. I didn't want to pay £18 for just 1 pizza.

Love the pizzas from this place

Great food. Plenty for leftovers. Delivery excelled expectations

My favorite Pizza Place ever! Order is always on time, hot and super yummy pizza that is not too greasy. Love it!!!

Milano as usual did not disappoint, the food was steaming hot, despite the distance (aprox 8 miles from where i live), fresh, filling and delicious! Love it!

Works out a little pricey but great pizza and quick delivery. Much more taste than the usual delivery pizza!

Superb pizzas! I've tried others and nothing compares to Milano.

This was the first time we have eaten from here and it was lovely. Would recommend you try.

delivery very early caught me off guard but it was great service.

The chips was not freshly made, the pizza was ok.

Lovely and tasty. Will be eating from here again

Not the best pizza we have had,chicken wings fatty,wouldn't use again.fast delivery though.

menu differs slightly from the once delivered, which meant a slightly different order. Also did not read the notes at the bottom

The pizza is delicious and my family really enjoyed it

Great pizza, although I ordered diet coke and got regular.

Amazing pizza. Good value for money and no waste! Will be ordering from Milano again in the very near future!

Very decent quality pizza. Would buy from again

I ordered diet coke received regular I also ordered garlic bread and this was forgotten. Not the usual Milano standard. Disappointing.

Really quick delivery, all the food was piping hot and delicious. Fantastic!

Everything went very smoothly, and we enjoyed our meal. We'll definitely be ordering again in the future.

Food was ok ordered one thing which it stated on the reciept clearly and recieved something different and when i told the delivery driver the responce was so what

couldnt have asked for a better pizza!! staff very friendly and helpful will defo use again

The best takeaway we have EVER eaten! The food and service were excellent and we will be sure to pick this place over any other in the future. Thank you for the fabulous food!

absolutely brilliant, the food was excellent and i asked for a message to be put on the inside of the pizza box for my dads birthday AND THEY DID IT, it was awesome thanks.

Frankly these are just a sprinkle of seasoning short of the best pizzas I've ever tasted. base is superb, toppings flavoursome and don't feel like they've spent a month in a plastic box beforehand. Boxes are thick and sturdy so keep the heat in, delivery is rapid. Far, far better than the generic Domihut rubbish out there. I'll be sticking with these guys from here on.

The best pizza and onion rings i've had in ages. will defiantly be coming back again

Not the cheesiest of pizzas, but arrived in 50mins while still remaining the heat of the pizza

Amazing quality food at good prices. Highly recommended. Always ordering from here.