Pizza Hut, Marble Arch in City of London, Westminster

Reiss mola navriti sajib had provided me with a great service and I was very pleased by them. Especially 20mins to closing time they allowed me to eat in. 💯

We had a wonderful time at the Pizza Hut in Londen. The workers are very nice and helpful.👍

Mariola was very helpful and she provides excellent customer service!

Very friendly and helpful service, I got a lot of information helpful to place an order, very mica and smiling women Thenk you Mariola :)

I just collected a pizza from there, beautiful food as usual, but I didn't like the restaurant below ground.

Mariola very good service, and quick response

I was served by Mariola and had such a lovely experience! She was kind, professional, and very helpful throughout. She made me feel welcome and took the time to assist me with everything I needed. It’s always a pleasure to be served by someone who genuinely cares about their customers. Thank you, Mariola!

A fantastic experience, thanks to Karim! The pizzas were fresh and very tasty!

Karim made the experience wonderful. very helpful and friendly would dine here again.

We were realy well attended by Mariola.

Great service from sajib. He was so helpful & pleasant.

mariola was really sweet and let us know there was pork in our pizza after we made the mistake of ordering it and she was kind enough to change it for us.

Sajib was so nice in helping us throughout the entire lunch & kept asking if there’s anything that we needed. Thanks!

Karim provided excellent customer service – he was friendly, attentive, and went above and beyond to help. Really appreciated 🙌🏽

Buffet u had to keep asking staff where pizzas were cold ones left waiting such long time unhelpful staff this used to be nice place years ago as for food disappointment

We had amazing experience over here and food was amazing and a huge thanks to Sajib for his service.

went for Mother's day had a great time our server Sajib was very nice he helped us when the internet wasn't very great in the restaurant top man

Hope we can use bluelight card in all orders especially buffet . Thanks to SAJIB for brilliant service. Helpful and approachable.

Very kind people and have maintained the place neatly

Mariola was very nice and helpful!

Really courteous, helpful, and friendly staff. Mariola was a legend!

The food was delicious and the order was hot The service was great and the waitress mariola was great and smiley.

I want to emphasize mariolas kindness and thoughtfulness due to the fact that it was our first time in pizza hut.

Dinner was very nice. Also, mariola was the the kindest and the sweetest salesperson we have ever met. You should be proud to have her as your salesperson

Thank you so much for the food it's very good and amazing service with Waitress Mariola 😊

Mariola, out server is THE GOAT. She was lovely to us, deserves all the five stars in the world 🙏

Amazing service and lovely staff such as Mariola. Would come back again :)

Amazing service and Mariola our waitress gave us outstanding service, nothing was too much trouble for her.

Thank you for great atmosphere in here! Great place and tasty food ;)

Nice experience. Our server, Karim, was very friendly!

Mrs. Mariola is a very nice and friendly person, I recommend her

Lovely food, great buffet selection! Mariola was very helpful, very polite and made sure we had all we asked for!

We have always enjoyed pizza hut in the past, we came to London for the day and chose pizza hut for our dinner unfortunately the pizza was tasteless the chips under cooked and the restaurant wasn't very clean. Such a shame

Great prices, great food, great service. Bathrooms can be a lot cleaner.

Karim was extremely friendly and welcoming, lovely host. Thank you Karim, not everyone has good customer service but you surely did.

Mega pizza, fresh salads, very nice service

The pizzas are surprisingly good

As a veggie lots of options were quite impressed. Tracy our server was super helpful she answered all our questions and was very welcoming. :)

Excellent service from Mariola 😃

The food was excellent and Mariola provided a great service for me and my company

The waiter, Karim, gave us fantastic service. Friendly and attentive, along with his quality food.

Perfect service! Karim, the waiter, has been very friendly. The restaurant has gluten-free and egg-free options. The service is very fast and the food is great.

Very good place, good atmosphere and good music, Karim, the waiter who served us is a very good person and very attentive, I would repeat without a doubt, perfect treatment from Karim.

I was there with my class and it was nice it Looks clean

Very good food and friendly service!!

Never again! Since we were here with a group of 25 people, we were given the opportunity to get a discount. We had to give the restaurant a good Google review, and in return we received free drinks. I ate three slices of pizza (the base was very thick, sloppy, oily, and generally just tasted like undercooked dough) and a small salad. I had to pay 14 pounds for that. It's "all you can eat," but you have to pay extra for the drinks and the ice cream machine.

I was here with my class and it was great, nice staff, good service and good food

nice place , clean , good food , nice service

Amazing service from Mariola, we recomend This restaurant and the staff. Very good.

Hood atmosphere, and Hood service

just ordered a pizza to take away. Pizza hut pizza are expensive but I opened the box at home, and some pieces were missing and I had to wait 25 min to be prepared. never seen that before

Best service and hosted by Karim ❤️❤️

The buffet was various enough and tasty. Thr service was a bit hectic but did their job. The atmosphere was quiet and family friendly.

The service and dining was very direct and helpful! Dont be scared to ask. Thank you:)

Best overall experience thanks to Karim! Will come again :)

Excellent service ! Thank you sajib

Really nice place, the vibes were off the chart. Our server Inga was so kind and welcoming, she helped navigate the menu

Sajib was a great hoster! Ty Sajib

It was amazing to find this amazing gem in London! Being from the USA haven’t seen a Pizza Hut buffet in years. Our server Karim was absolutely AMAZING and made our time truly one to remember!

Great atmosphere and delicious food, and the waiter Mariola is a very nice person.

5 star service, I was attended by Mr. Karim, very kind and attentive. I highly recommend it

The employee Karim was amazing, very friendly and attentive, I highly recommend it.

Karim Abi bester Mann he is the best

Karim needs to be the Manager.He did a very good service and was really sympathetic !

Delicious pizza, generous snacks and pleasant staff🥰 Thank you!

Mariola was great and quick with our service. Our food was hot fresh and delicious. Just what was needed. We had a great time in a nice calm atmosphere. Would recommend!

Lovely service, specially Mariola.

Awful Experience – Got Sick After Eating! Ordered a takeaway pizza from Pizza Hut, and now I’m feeling terrible. My stomach is messed up, and I regret eating it. Definitely not what I expected. Quality control needs to be better—won’t be ordering again anytime soon.

Very slow even at 11:30 at morning should not need to ask where the desert is after waiting 30 or so minutes after pizza was taking away. staff are not very good at all.

Mariola so proffesional! So sweet! We will come back for sure! Thanks for your courtesy!

Wow pizza hut marble arch is a place to be great customer service by Zaira and Ghadir so kind warm welcoming their food is always nice and perfect done will always come each I wanna eat

Mrs. Mariola is very nice, the food is good, the selection is a bit small, but that's okay, tasty ice cream and a nice atmosphere

Mariola was very helpful and kind. We are really pleased and happy. Karim served us well too

Great friendly service from Karim, we needed an accessible table and he did everything he could to seat us and made us feel welcome and comfortable.

We had a buffet lunch, which was amazing. Price was affordable with plenty of options.

Lovely food and atmosphere. Our server Reiss was really helpful and friendly

Not being from around here i was shocked it was open so late I rocked up 5 minutes before closure and they allowed me to order my pizza, I apologised for being that guy but the staff were very polite and very nice people and the pizza was fabulous. Amazing service top notch !

Great food, just accidentally ordered a pizza that was spicer than expected. Especially the dessert was good. And big thanks to the great service by Pola and Mola (I hope I got the names right haha)

Food itself is very good and fresh. One thing is almost all their cutleries has food stain on them. The fooks aren't washed properly and remember these were in other people's mouths before. I couldn't use them at all. Also, on their website, it said weekdays buffet for 10.99 for adults. But we ended up paying 17.99 and 10.99 for our son. Since he's too young for fizzy drinks, we had to buy and extra apple juice for 3.99. The staff are very nice and helpful though.

Mariola who looked after us was fantastic...she has such a great way with people and offered us such hospitality.....and is always smiling

To many tables for this space, pizza soggy and to much oil. No service...

Very good pizza; pleasant staff including Karin the goat, he removed the language barrier even though we are in a foreign country. I recommend

Tried Pizza hut for the first time in The UK in 2 years. It was amazing ordered a vegi sizzler pizza very spicy and good asian taste to it. Thanks to Reiss for the amazing service provided. Thank you.

Best one who served me and she was so kind is Mariola ! Cheers for her

no gluten free pizzas available this is just not right and should not happen - no one asked about allergies at the counter to seat us - very unhappy

Mariola was a fantastic server! Super busy but she never forgot us. Great customer service.

Mariola is very attentive and caring and in my opinion she provides the highest level of customer service - an art form that is being lost with each generation especially in London!

Sajib provided a lovely service, thanks you

In the beginning I wasn’t happy with the experience but as soon Mariola come to us she was really good and she change all my experience with good behaviour amazing service from Mariola thank you

I relate like to come always in Oxford street branch always have get ready customer service by Dipok he’s always serve with a very beautiful smile 😊

Pizza Hut waiter called Karim provided us an excellent service. He was helpful and kind. The food was very nice food

Very delicious, I highly recommend Mrs. Mariola's service

karim gave us an amazing service and was very helpful i will definitely be coming again

Mariola was amazing. Great service

First of all, the staff are extremely rude. I come into the restaurant expecting lovely customer service but at first, I am trying to order my food online and the connection is extremely bad. This made the food extremely late and I had to wait almost 2 hours to get my food. Not only that, but the staff would clean my table when I didn’t even finish my food, making me feel uncomfortable. Additionally, the manager was extremely rude and her name is Ghadeer. She firstly was so rude and was trying to teach me to speak Enlgish. She was disrespectful and ruined my whole day. It was also Valentine’s Day so I felt so uncomfortable once again. Also, she had such bad manners, everything has been destroyed and her personality is not welcoming at all. She is so not friendly and tried to teach me my manners when I was friendly and kind towards her. Ghadeer was also rude to everyone. I also got the wrong order when I got my food. I am writing to formally express my concern regarding the behavior of a staff member at Pizza Hut on 14/2/25(Valentine’s Day) at 9:55pm. During my visit, I encountered dismissiveness, unprofessional language, and a lack of assistance. I understand that everyone can have difficult days, but as a customer, I expected to be treated with professionalism and respect. Unfortunately, the experience left me feeling disappointed, and I believe this does not reflect the standards of service. First of all, the staff are extremely rude. I come into the restaurant expecting lovely customer service but at first, I am trying to order my food online and the connection is extremely bad. This made the food extremely late and I had to wait almost 2 hours to get my food. Not only that, but the staff would clean my table when I didn’t even finish my food, making me feel uncomfortable. Additionally, the manager was extremely rude and her name is Ghadeer. She firstly was so rude and was trying to teach me to speak Enlgish. She was disrespectful and ruined my whole day. It was also Valentine’s Day so I felt so uncomfortable once again. Also, she had such bad manners, everything has been destroyed and her personality is not welcoming at all. She is so not friendly and tried to teach me my manners when I was friendly and kind towards her. Ghadeer was also rude to everyone. I also got the wrong order when I got my food. Thank you Ghadeer for destroying my day!!!

Place was amazing! Service is top notch, shout out Karim !

The place was great - me and my friend were served by Karim he was lovely and very kind - he made the whole experience very enjoyable and i would definitely recommend!

Good food,excellent service ,our waitor Sajib Was very serviceminded

Great service by Karim. The food was good, the service was very, very good

A very family friendly place to dine. And a friendly tranquil atmosphere. KARIM was very helpfull and brilliant and Ingab 619