Pizza Hut, Marble Arch in City of London, Westminster

Excellent service - Mariola was very attentive, polite and efficient- she got excellent customer service

The behavior of the staff is very bad, not worthy of a great entity called Pizza Hut Order delayed We sat along it and then we were told that it was reserved!! Why is there no receptionist to tell us from the beginning?

Had to wait a bit for a table for 4, only spoilt by the singer in the square. Love the Salads.

Good food and great service. Mr Dipok’s service was great. Loved it

Very bad service. Had to walk out . Was sitting down for 25 mins no one came my self and my mother. I had approached a staff member and she stated she will be with me , however waited another 10 mins . Spoke to a staff member if they could please serve us and she disagreed and stated I have to use the QR code , I had explained I could not because I need to speak to someone about my allergies before placing an order, but she didn’t give Me the chance to explain this. Instead she just stated I have to use the QR. Code . I had to walk out the customer service was really bad . There was over 10 staff there I don’t understand why someone could not serve me . For Pizza Hut to be a big company with these kind of people working there it’s very disappointing. Myself and another lady walked out of the restaurant. The staff member didn’t care she just walked off . She was wearing a black hijab in her own cloths I am assuming she is manger and if she is manger pizza but needs to look more into their recruitment . Very disappointing

Mariola and Karim are the best service of this restaurant, nice, empathetic, and cheerful. Great food service even better!!

Thank you for the amazing service. The food was yummy as always, our waiter Dipok was lovely. He does his job with such grace and always has a smile on his face.

Jawaid was very helpful and went above and beyond to help us out. He was also very kind and respectful towards and made us feel welcome

Overall it was a decent experience but mainly due to the excellent service provided by Bijal K, the waitress. The food left a lot to be desired for. The tiny size of the salad bowls were simply laughable, the service by the other waiters were quite abysmal and seemed like they couldn't be asked to move around much. The pizza was quite nice (chicken supreme with extra chicken and cheese), the bbq wings were some of the worst you'll ever come across, their ice cream and fries were great.

The place is beautiful, organized and spacious But the pizza was better Because the pizza in the Gulf in general is much better than this one.

The food was very good and SAJIB's service was excellent and he was a very good worker.

Zizzy was super nice and provided colouring books for my niece. We didn’t have to wait long for the bill either

The food was very good, I loved it And very good attention And the waiter SAJIB served us wonderfully happy with everything

The food was excellent and the waiter SAJIB was very attentive and friendly

Hot pizza very tasted a nice customer service hundred percent faithful said more space and delicious fruit

Karim at the Oxford Pizza Hut was absolutely amazing he was so lovely and polite definitely made a difference having someone so lovely would definitely re visitor due to him

Karim was just so kind and very helpful! Made the whole experience worthwhile

Mariola was lovely!!!!!!!!!!!!!!!

Mariola has absolutely fantastic 1st class customer service, with a great smile. Mariola made our visit to the Marble Arch Pizza Hut branch very pleasant and welcoming. Thank you very much Mariola.

Service is very good and specially maniola is superb in the customer experience

Good pizza with a free salad. Nice dining area too, Mariola was great, made it very easy to order and sorted out takeaway for me 😊

The pizzas were great but the atmosphere was very dirty. Salad bar was terrible, there was no variety.

Food was really tasty and the buffet has lots of options. Lovely service, Karim was very friendly :)

lovely food and great service by Karim

Zaina was lovely very friendly and helpful

Food was very nice, had very good service, Dipok especially was very friendly.

Used to come here regularly but now they upped their prices small pizza £17 and sharing £35😂 its actually ridiculous didn’t even taste nice like it was before barely any mozzarella on it, i noticed everyone was eating except pizza no wonder.. the vibe there is nice however

The entire staff did a great job! Dipok took care of us and explained the entire menu to us with patience and precision!

Best place ever, the manager is a cutie patunie and kind!!!

Manager was very nice and the food was outstabding

Sajib took very good care of us today, he made sure we were satisfied and he was very kind. The food is amazing and at a good price. I would definitely recommend

Super friendly staff and prompt service.

The hijabi lady , I think she’s a manager is honestly the friendliest kindest lady ever and her team are equally as friendly and amazing Exceeds x100 what you expect from a chain restaurant. Will always choose this branch for quick comfort food on oxford street

Awesome.. Staff Sajib very friendly accomodating.

Lovely food and special shoutout to the absolute sweetheart that is Poppy. Very accommodating and was so helpful with the service

Lovely food and staff…. Very helpful!

Navritia was really very helpful and kind provided magnificent hospitality, loved it thank you Pizza Hut.

We got seated immediately,and got our orders.The food looked and tasted so good.The service was so good,BEST PIZZA HUT EVER🩷

Amazing food, kind server, beautiful place, the waitress Navritia was very helpful and nice - thank you

Mariola was very friendly and gave excellent service.

Great experience with outstanding service by Maniola

Food was great and the staff was so welcoming and friendly.. Our waitress Mariolaz was so friendly and so dedicated..

Nice pizza, better then most fastfood like restaurants! Love the drinks options

Yeah I get it , It's old style Pizza should not be like this and bluh bluh But why? I always feel good when I visit here.

Nothing bad to say about the place. It looks nice, with great food en goog service. I recommend it!

Loved it, good food and great service!

Excellent food, for a quick and not too expensive bite. That is noticeable, but nothing to complain about. Logically excellent pizzas, I was not able to taste/try the other dishes!

Roxi's hospitality was just perfect. She welcomed us warmly and made our ordering experience extremely seamless. The food was wonderful and we loved the whole experience. Thank you! We will be back soon

Expensive for Pizza and not a lot of salad

Sey good location, Next to primary. Lots of seating available. Rest room for the customers. They accept Card only as needs to pay at the time of placing orders. Very good service and good quality pizza served.

Yuvraj was very helpful and recommended us a few items. The food came reasonably quick and tasted amazing. Thanks again to Yuvraj for the top customer service!

Mariola is a great host. Really polite, tentative and always smiling,specially with kids.

I would thank Mariola .. She was really kind ,amiable hardworking and provide all info with good details.. thank you Pizza Hut that’s you Focusing on each single point in your atmosphere.

It's very refreshing to receive a dining service with a smile and with such professionalism. Mariola really made our experience at this restaurant such a pleasant one. The food arrived quickly and was of really good quality. We would definitely come back here again.

Mariola has a really good service and is really polite

Absolutely fantastic service from Tracy this Saturday lunch time. So kind

Very small pizza for the price, it's good but very expensive. An unlimited buffet salad is included, but there is little choice of ingredients, plus it is messed up by other uncivilized customers and the nachos were lame Service quite slow. Cold place.

Reece was lovely, had such great experience!

Had such a good experience at oxford street pizza hut, especially the service from reece.

Very good food and good service from everyone. Would really recommend the restaurant.

Reece was amazing, was in a bit of a rush to get my train home and he was on the ball, many thanks to him and the kitchen for being so quick

We have returned here several times and are always satisfied. Beautiful surroundings and very nice service. Dipok served us and was helpful and pleasant. We look forward to your next visit. Thank you, visit from the Czech Republic 🇨🇿

I was served by Karim and he was so helpfull and nice! A great experience

Marina taken care very well and very nice in behaviour 👍

Great help and service from Mariola !!

Food was ok, sizes are very small. But service From Mariola was great!

Really nice buffet experience and our server Karim was really helpful with all our needs And quickly brought out our additional food we order.

Great food !🍕 Karim is a really nice and attentive waiter!

Mariola, was friendly and efficient. Great service from her

Mariola was amazing as well as all the other staff on the shift

Marlova Poppy served my table & was really good & welcoming.

Just go grab a great meal. Thank me later. Suitable for single individuals and families.

Great customer service from Karim, very friendly and helpful. Really nice food too!

Had a wonderful experience today. My server, marlola and poppy, was fantastic and really went above and beyond

Loved it great food and service

love it so good yummy food Mariola and Poppy were so lovely

Marlolla and poppy treated us very well today felt special and was highly attended to.

Great service from the lovely Mariolia - super conscientious and considerate. Will eat again! 😋

Marlola and poppy made the experience very welcoming and treated us well

My waitress Marlola was wonderful and very attentive.

This place has a great atmosphere and the staff are very friendly

Friendly service good food reasonably priced

Amazing food, I was served by Marloua Poppy who was brilliant

great service marlova poppy served our table and it was really nice! thanks.

A quiet place. Had a nice time with the family

Food was very nice and service was good. Would definitely recommend

The restaurant is tidy, organized and clean, and their food is delicious with the available offer (medium pizza + salad of any quantity + drink of any quantity + fries or onion rings or garlic bread) = 22 pounds satisfies a hungry person. But the problem is that some workers take advantage of the tourist by adding a service amount without the customer’s approval. This happened to me and I refused to pay except at the announced price, because he set the price without consulting me and without me agreeing to give him an increase. This is common in some restaurants, so be careful of exploitation and pay directly to preserve your money and not to exploit or take excess money without the customer’s consent. Pay attention, then pay attention, and be careful, then be careful, so that the Most Merciful may protect you

Food has no taste frankly, the pizzas the appetisers and the starters are all meh, you're just stuffing yourself with food not to waste money, and it's costy compared to other places, only vegetarian pasta was good. It's a bit depressing with no windows for me, but some people may consider it cosy !!, the service is good but nothing major. I don't think I'll go there again.

Manager was lovely, however not many veg options compared to non veg.

Service was amazing from Dipok really enjoyed my experience

Zaira was a quick server and the food was warm, but more variety and freshness would have been welcome

Mariola was a great service-person.

The wetter was a wonderful person named DIPOK

Great friendly place, Quick service, nice food friendly staff. Shoutout to Dipok!!

Visited on 09/10 Excellent service , very attentive , I believe that the value really speaks for itself. The 25.99 deal was great and the option for takeaway boxes were great. Salad bar included enhanced the value. The main highlight was the server. All in all an excellent service which was very good value for money , especially In London !!!

Great service from our man Sajib

Thank you miss Mariola, it was a great service.

Manager an waitress Mariola the best!!!

Good food, clean place but above all attentive and very friendly staff

Marilla our server was amazing!! Thank u so much! The food was super yummy!!