Pizza Hut in City of London, Westminster

As a disabled person with bathroom requirements I was pretty disgusted… toilets are down 4 flights of stairs, on reaching them 1 was closed, all the remaining toilets had no toilet tissue & at gone 7pm the toilets were last checked at 1pm. Hourly checks on the wall clearly not completed. To walk back up 4 flights of stairs to request toilet roll and walk back down again is really not acceptable. Brought it to the managers attention, but as the restaurant was busy bathroom checks are really essential. Food was ok , I’ve had better and had worse. Hubby was the only one to visit the salad cart and had an upset stomach that night, could be coincidence but was the only difference in what we’d eaten. Not visited a Pizza Hut in forever and now I remember why. Wouldn’t recommend

The glass they served my wine in was extremly dirty. I wipped the inside of it with a tissue and the dirty that came off was disgusting, handrails at Victoria Station are cleaner.

Lovely pizza here and great customer care by the manager Tejaswini is a lovely woman who knows how to treat her diners. Thank you.

What Pizza Hut should be... Delicious food and friendly service!

We ordered a menu that included pizza, a side of your choice, salad and unlimited drink. We ended up delighted with the service and the quality of the food. Furthermore, their employee speaks several languages ​​such as Spanish, so it was easier for us to talk to her.

A little bit of delay waiting for a table and there is a philosophy of self service mixed with some staff serving you but very tasteful plates and nice atmosphere!

Atmosphere was a bit dull, guests were randomly sat around the restaurant. Leg and body space wasn't great on the set tables and chairs.

Haven't been to a Pizza Hut restaurant in a while and this experience has definitely not made me want to go back. In the time that we were in the restaurant, no fewer than 4 different parties had issues with either accuracy of order, speed of service or billing. We ourselves never received our drinks and had to ask 4 different servers for our desserts to which when they arrived were wrong. Ordered cheesecake got apple crumble, close by no coconut prize for you. Although Pizza Hut say they pride themselves on service, this establishment definitely struggles. I wouldn't recommend for anyone in a wheelchair either, as the spaces between tables is extremely small/limited.

One of the servers didn't have enough ability to speak English, and both of them weren't familiar with the menu!

Fabulous service! Great food, and awesome that you can have the salad bar, drinks and dessert refills. Would easily go back!

We were shown to a table but were not told we needed to order food through a QR code so waited and then had to ask somebody how to order. Buffet deal wasn't explained. Servers didnt appear to know what to do. Food was ok but very crispy and, as a result of my not eating the meal, this was discounted from the bill. Not sure I would go back.

Ordered food, took over hour to come, don't mind that but the food was cold, wasn't enjoyable at all. For how much you spend on pizza nowadays it's getting terrible.

Pizza was carried in a rucksack and not kept flat so it had completely folded over on its self.

Our favourite Pizza Hut, so much so we visit weekly! Not only is the pizza and salad always fresh, the restaurant is clean and the staff are incredibly friendly. They are incredibly inclusive and accommodating for my autistic son and are always helpful. I have never had such good service as I have here!

Cold restaurant pizzas with no cheese on refund and go somewhere else

Speedy service, seated quickly and food was nice and hot. The perfect place after a theatre show.

The food is fantastic. Ordering is done via QR code on the table, but if you do not have that option you can always ask if they would like to take the order normally. After ordering the pizza was ready in 15 minutes. The pizza includes the use of the salad bar and you can refill drinks such as cola unlimitedly.

Very bad ambience, very rude staff, there are hardly any options for vegetarians and the refill drinks given are all sugar-free and on top of that you can only pay by card with cash, you can't pay here, on the whole a bottomless impudence

delivered freezing cold straight in the bin thanks

the pizzas were very good and the staff and the waitress we spoke to were very nice and perfect.

Went for the buffet, and had to wait 20 minutes before they brought out any pizza, then the soft drinks machine wasn't working properly. It all felt a little disorganised

The food came quickly and was, as always, delicious. The waitresses were friendly and ordering and paying via QR code at the table went smoothly. The drinks dispenser is easy to use. Every pizza comes with unlimited salad at the buffet. But: Pepsi with lemon now tastes like bathroom cleaner - far too artificial (it tasted different in summer). In terms of price, two pizzas for around 18 pounds each are quite expensive - but it's central London at the stand. You should only use the toilets (on the second basement floor) if you can't stand another toilet. Since this Pizza Hut is within walking distance of Charing Cross / Trafalgar Square, there are a lot of guests there during the day. Unfortunately, the toilet is cleaned far too rarely and toilet paper (women's toilet) is almost always empty.

Mediocre version of American pizza restaurant.

Pizza Hut, you know what to expect. Only recommended if buffet is offered. Were shown to the place and didn't see any service after that...had to order everything via the website...

Jonathan provided excellent service during my visit to Pizza Hut. He was friendly, attentive, and made sure our order was perfect. He promptly checked in to ensure we had everything we needed and handled everything with a positive attitude. His professionalism and courteous nature made our dining experience enjoyable. Thank you, Jonathan, for the great service!

Both items had an Average taste , but they offered free salad when you buy a pizza or anything, actually that was good. Don't try melts pls

Lovely experience. Great service by Ecem!

The brownie and cheese cake was late however gorgeous food and shame that it only takes cards and no actual cash

New way of ordering with qr code is seamless. Service is quick and nice

Can’t fault and the delivery guy rang me he or there Fantastic

Great staff, toilets aren't very clean though

Got the buffet, was really good

Against my better judgement we decided to visit Pizza Hut after a viewing of the 1990 Teenage Mutant Ninja Turtles film, as pizza seemed appropriate and we hoped to double up on some early 90s nostalgia - back to a time when Pizza Hut dominated the UK pizza scene with it's thick oily bases before better alternatives arrived. We had to queue for a short while surprisingly, it was early in the evening so I assume people were looking for a quick and easy pre-theatre meal. We were unfortunately sat in the gloomy windowless downstairs area, on a tiny table stuck between a till point and a wall adorned with ancient peeling artwork of pizza-themed super heroes. The table was so wobbly we had to put a total of three napkins under to steady it. Waiting staff were fast but impersonal, with ordering done via a QR code and online menu as though we were back in pandemic times. Everything felt geared to turning over tables as quickly as possible. Once we'd ordered the waiter brought glasses for our self-serve drinks and they were absolutely disgusting - covered in fingerprints, smears and lip marks, as though they hadn't been washed in days. I asked for cleaner glasses but the ones we received weren't much better. The infamous salad bar was just as you remember it, tastes have changed but it has not. The produce was of an extremely low quality - browning lettuce, limp cucumber and the blandest tomatoes I've ever tasted - I've had tap water with more flavour. The pizza itself was just as I remembered for better or worse - thick, doughy, oily base and a reasonable amount of cheese and toppings. I found the prices startling, around £30 for a large pizza and £13 for a small, medium no longer an option. The atmosphere was abysmal - the couple behind us were having an extremely unpleasant argument during which he told her to 'sit down or I'll drag you down', not the restaurant's fault - unless the flaccid salad had put them in such a foul mood that they had resorted to verbally abusing each other. It's hard to find much to recommend about the the Hut - the pizza was edible but you'd be better off at one of the many other pizza restaurants in the area. Unfortunately as the queue showed there will never be a shortage of tourists and theatre-goers who don't know any better to keep the place churning out overpriced, below average, mass-produced junk food.

worst service received 2 hrs late and it's missing fries bad experiences

Great Pizza and the bottomless refills were fantastic.

The service was an absolute mess from the start. Staff were shouting at each other and even bad-mouthing other customers right in front of us, which was completely unprofessional. The food was hit and miss – some dishes were decent, while others were overcooked. The sauces looked like they should have been thrown out ages ago. To make matters worse, the toilets were filthy and clearly hadn’t been checked for hours. On top of all that, the order app didn’t work, adding to the frustration. Overall, it was a very disappointing experience.

Where is my food???? I didn’t receive it and it says delivered!!!!

Great Location, amazing food and service

We had a wonderful meal here, the staff made it. We were lucky to be served by John, Kirti & Simonto were friendly, professional and really attentive. All the other staff were nice too.

No more compared to other PHs in London

Best pizza ever by the best manager

After a busy day, we decided to go to a chain to avoid having to look for a restaurant. What a mistake. Very loud music. Non-existent staff, little help: we didn't know the principle. Require payment via QR code. Quite soft thick crust pizza but minimal toppings. For the children, spicy fries and very bad bolo pasta. My daughter threw up everything when she left the restaurant. We weren't expecting a gastro rep but at this point... We are not repeating the experience.

Good pizza but to order it you have to do it yourself via the app on your phone. Payment too. You have to take the drinks yourself, the vegetables are buffet style. I even had to get the cutlery myself for the whole family. At this point it would be better to do like fast food. At least you don't have to pay a tip for a non-existent service and you don't have to use your phone.

Poor salad table. Needed to complain to get the food I ordered. The interior is unatrractive, and the music is too loud. And the price is not low!

very good pizza, a little expensive but that's normal in London. unlimited salad and drinks much appreciated by us

Pizza was delicious. Salad buffet was a bit worn out. However, it was already 2:40 p.m. Staff friendly and helpful.

I visited this place for a quick lunch, and the experience was disappointing. The staff failed to inform me that there were no available tables for solo diners, leaving me to wait aimlessly for 20 minutes. Despite my obvious frustration, they showed no concern, prioritizing larger groups over accommodating someone who had already been waiting. Ultimately, I left without eating. It's clear they care more about keeping tables open for bigger parties than actually serving their customers.

I recently visited Pizza Hut, and I must say it was an excellent experience from start to finish. The pizza was delicious, with a perfect balance of fresh toppings, flavorful sauce. But what really stood out was the exceptional service. The staff were incredibly friendly and attentive, ensuring our order was taken correctly and delivered to our table with a smile. Their professionalism and positive attitude made the dining experience even more enjoyable. A big thank you to the Arun and kirutika at Pizza Hut.

Everytime I'm going to this PizzaHut I'm so welcomed by the staff. I can't complain about this one. Is the only one make me cross all the city to go. Going there for pizza? No, I go there for the staff. They are always nice even under stress. Thank you very much for your effort. Sorry italian people, 🍍 on 🍕.. in here got to be :)

Perfect for eating a good pizza with the family

Ordering on the app just won't work, then service is real slow

This place is in tourist central so expect it to be just that and not your local PH. Tables turned around quickly but the service was okay, staff mostly friendly. Only grumble was my garlic bread was not warm and I prefer green chillies to jalapeños on my pizza but they don’t do them anymore

Fantastic food and service. Our waitress Roma was brilliant. Quick service and really friendly

You can only pay by card and expect to pay £22-25 per person.

Very happy with all aspects of service and food, Special mention to Kaju (who greeted us and took us to our table and had a chat) and Aroon (the Manager who had a lovely chat with us) . Both made us feel special.

Good amount of food for the buffet

I was told I would be reached out to in 24 hours about the dissatisfaction of my order

The ice cream machine is downstairs. So I had to take my son and our bags down to get his dessert. When we came back our table had been tidied, losing our drinks in the process. No music and seemingly only one working member of staff for the first hour. Not sure if it was his first day or something but he seemed very unsure of everything.

Waitress was polite and to the point, table was clean, food was good

Asked the server for water glasses and they did not come. The cookie dough was overdone and stuck to the plate so was hard to eat. The cookie dough is also tiny compared to before.

Unfortunately we can not give it 0 stars. Service was terrible. Food was not great. If anyone wants pizza hut in london it's worth just going to marbel arch there service is 5 star. I would not recommend strand I've come here twice and both time I am disappointed.

it didn't not arrive. no one rang my door bell

We were greeted when we came in (the door was a bit of a struggle to open), but after that we were left on our own. No one handed us the menu or asked if we wanted to order. We ended up ordering online via the qr-code on the table, which actually worked. The food arrived quite fast, it was tasty and looked nice. I ordered mac&cheese, my daughter had the lasagne. Ended up doing half n' half. We ordered our soft drinks with ice, but had to go and get the ice ourselves. All in all - been there, done that.

Considering the location, time and day, I did not have high expectations but the staff at this branch were exceptional. We arrived at 2.10pm on a busy Saturday but were greeted immediately and it was explained to us that they were really busy, and we would have a 10-15 minute wait. They showed us to a window seat to wait and my son was given activities to occupy him. Within 5 minutes however another member of staff had radioed a colleague in their downstairs area and a table was found for us (we were even asked if we minded being downstairs as there's no street view). It was lovely downstairs, much quieter and the gent who took our order couldn't have been friendlier or more attentive, making a real fuss of my son (who has never experienced all you can eat pizza before so was understandably excited at the prospect). We both had buffet. The food was fresh and despite the late time (buffet ends at 3pm) kept being replenished. All in all, a really positive experience.

By far the worst pizza of my life! I ordered a pizza with salami. There was sugar scattered on the bottom of the pizza and all over the pizza box. The pizza was incredibly sweet and the sugar made you feel like you were chewing on sand. No recommendation!

Very nice and characteristic market!

Guy who served us was spot on. Friendly, professional. Food arrived quickly and was amazing!

I think this is Worse pizza hut brunch on the world 👎🏻👎🏻👎🏻👎🏻starting from food until staff

My God! I've never felt so well taken care of in London! In this restaurant there is a lady working named Luz who is bright and charming, she speaks to you with a sweetness😇😇😇😇😇

Very busy and unorganized. The atmosphere wasn't perfect specifically the downstairs floor. Food quality was medium compared to the price. The staff were friendly but too busy. The bottomless drink and salad bar were tempting though.

We have been beautifully served by Sai in this restaurant. Unfortunately I had to make a complain about the fact that I could not pay by cash. The manager Musi was very professional and made me feel like he understood what I was talking about. How is it possible that such a big company can limit it's customers to card payments only? What kind of agenda are you taking part in? I will not be coming back to a place where I cannot pay cash. Kind regards, Agnes

The mac and cheese are delicious!

Very expensive, the pizza was simple

One star is actually because I do not have a lower option. No staff member was interested in hosting. No explanation of menu. The staff did not know the menu to answer questions. Since when are Pizza Hut prices like a fancy high end restaurant? £20 for an individual size pizza? Seriously? It is supposed to be a fast food chain. People are attracted to you for a quick affordable meal. Neither was this quick nor affordable. I would happily pay £20 if the quality of food and the sitting environment was top notch. The sofas are all worn out, the floor was sticky and the tables, plates and glasses I didn’t want to touch them. The salad bar was a joke. Lowest quality of lettuce, cucumber and tomatoes available in the market. I felt so sick after eating here and I actually regretted even ordering here. I should have just seen the atmosphere and left. Definitely not Pizza Hut I remember from my childhood. DO NOT GO THERE GUYS. There are A LOT of options around.

Decent but greasy pizza, questionable open salad buffet options and not the best dressing. Toilets are dirty and 2 floors down.

A nice well made Pizza. Pleasant and Swift service.

You can’t get a beef pizza or create your own, so I added meat feast and said send no pork in the notes, instead they sent me the full pork pizza whilst on my receipt showing it say I wanted no pork. Smh disrespectful

During my visit to Pizza Hut, I took advantage of one of their meal deals, which make for a decently-priced meal. The staff was friendly, but their service was not great. When I visited the restaurant was quite slow, both with dine-in and take-out orders. The staff pushed everyone who came in to order using the QR code giving them plenty of time to stand around doing nothing more than chatting among themselves. I was not asked to use the QR code and had placed my order with a staff member. After my initial order, not a single staff member came to check up on me or asked at any moment after I had finished my meal if I wanted anything else. It took quite a while before I was able to order dessert. I would not have minded this had the staff been busy, but when several staff members are hanging around just having fun with colleagues it is just annoying.

The man who served us was very good 👍 👌

Quickness to get a table as I hadn’t booked, the ease of ordering and prepaying for the meal, drink selection always good when u have children. Everything was great although salad bar was quite empty and they didn’t refill it. Unfortunately, toilets were also disappointing as they were dirty and taps weren’t working which is why I’ve scored a 3/5

Above and beyond humble service from ROKSANA🤗… she is one of the extremely patient and welcoming associate in this location.. serves you with a big smile and with care!!

A regular pizza hut. A bit crowded due to location, but pleasant overall.

We popped in for a quick lunch. The staff were very friendly and efficient. After a few mins of being seated we were asked to move due to the electrician needing to repair the light over our table. No big deal except he then stood on that table which wasn't cleaned after he finished before the next customer. The pizza was great and thoroughly enjoyed. However, as we had a meal deal, we had to go downstairs stairs for the ice-cream. Having said that if I were in London again, I would go there again.0

Good vibes for a pizza hut, although this location uses qr codes to order which is fine but less than ideal

We went to this restaurant, there was a lovely man named John, great service would definitely recommend

We just had an amazing experience with the Pizza Hut on the Strand (right opposite Six the musical). As a group of 16 we booked on the phone and were told we would be downstairs. We have our own private section with lots of space and a short walk to the toilets. We had kids meals which included bottomless drinks, bottomless salad, pizza, a side (garlic bread, chips or onion rings) and unlimited ice cream factory. Such great value! Downstairs had its own fully stocked salad bar, drinks machines and ice cream machine making everything super close by! The staff were amazing and so accommodating nothing was too much. Really recommend for groups visiting London!

Fabulous they've brought back proper pans. The bases are crispy again. Great service too. Food fresh, drinks fizzy and salad fresh. Great value for money.

The pizza had no taste. Not Pizza I used to have few years back. Pizza Hut used to be the best. I used to go there for lunch when I worked in Fleet Street. Pizzas were very tasty but this time I found Pizza tasted different. I had buffet and paid over £13. I asked if they had spicy chicken pizza at the buffet. I told there was. I took spicy pizza. It had no taste at all. At the time of paying I asked why their pizza taste has changed. I was told because u had veg pizza as chicken pizza was finished. I was surprised as I went at around 1.30 which is lunch time. Why did they not tell me at the time they only had veg pizza. I would have ordered instead going for buffet lunch. I have tried many Pizza huts. Taste is not what it used to be. Cut backs

Didn’t deliver what I asked for and overpriced me, charged 8.00 for a cookie

As an Italian, I can say that the pizzas were not disgusting, on the contrary, I found them quite pleasant (obviously you cannot use the same evaluation criteria as an Italian pizzeria). However, the dough was excessively thin, and the ingredients were not abundant. The room is very welcoming and spacious.

We were seated quickly. No explanation was given on how to access the drink machine or ice cream. The latter was located downstairs, following a sign, saying toilets, which didn't seem very hygienic. I wasn't told there would be waitress service, so was trying to download the bar code, to order. My one grandchildren had ordered the ice cream but I didn't want to leave one grandchild upstairs with bags and coats etc so asked the waitress to get the ice cream and she said no. So I had to leave, worryingly one grandchild upstairs and unsupervised. The grandchildren said the chips weren't cooked. The cheesy bites were ok. Very disappointed and would think twice, before entering such an establishment again and warn others accordingly. Mrs. Gesuine Martin.

Food was cold and ice cream was missing

Service and food was excellent I would recommend this place

The pizzas were mediocre. I didn't have enough tomato sauce and cheese on it. The dough tasted good. We had the "all you can eat and drink" lunch buffet. The price-performance ratio was absolutely right. What is particularly worth highlighting is the soft ice cream that you can tap yourself with various toppings.

The pizzas are really small for 20 pounds! The atmoshere il allright but still I will give it one star because of the prices extremly high

You can't beat pizza hut pizzas they are the best & good to have deep pan again. Enjoyable choice of the salad bar. It was a great shame when our local one closed.

I have been in many of Pizza huts chains but this one is the best, especially the manager called Darun. He was great in service and the welcome atmosphere he has created in the restaurant was amazing

Mine and my daughters orders were put through separately even though we ordered them together (she is 9, so I ordered our meals) she got her meal, 15 minutes later, I'm still waiting for mine. I cancelled my order and paid for hers and left which they didn't mind, probably because they had a queue. They did apologise but, my daughter had enough of eating alone and wanted to go, so I wasn't going to make her sit and wait till I got mine.

It was nice to discover pizza hut still exist - it is a long time since I have seen one after they have long closed in my home town. The menu hadn't really changed since my childhood - maybe that's why they are closing all over the place? It was like stepping into the past. However, what let it down was the toilets. After eating I descended the 4 flights of stairs (a location my mother with arthritis struggled with greatly - didn't appear to have a lift or disabled toilets on the dining floor), the pungent smell of sewage was spreading up several levels. I'm afraid I almost lost my dinner whilst using it. Not an experience you want to feel on a full stomach! Furthermore, when using the hand dryer, I noticed a cleaning schedule for bathrooms, one where they tick it off once checked - it had ticked with the same handwriting for several hours, clearly at the same time until 7pm - it was only 6.30pm. Judging by the water everywhere and lack of loo paper, it was clearly just ticked and not inspected. It makes you wonder what other procedures are not being followed correctly or forged in the kitchen. They obviously have a sewage problem and that bacteria is in the air - I don't know where the kitchen was, but could that also be infecting the food? Not too convinced the restaurant should be open with a sewage issue that prevalent. Any food inspectors reading this, I suggest you make a visit!

1 drink was missing. when I asked the driver he said there was only 1 drink but then checked my receipt there should be 2