Mi Casa Restaurant in Kingston upon Thames

First thing: very expensive! £33 (after Merlin Discount; Without MAP - £39!!) for two adults, child restriction is a very low age so my teenager couldn't go in as a child. Helpful staff though which is always a plus, main drinks machine out of order with once again a unhappy teen! Restaurant itself very big and clean. Went at 12pm and wasn't heaving so could be due to price increases recently. Overall a good place to eat but the prices need to addressed, especially for 'not well off' parents.

Having been to the Carluccios in Richmond recently, the Bentall’s branch in Kingston felt like the poor cousin. The portion sizes of food were smaller and the staff serving were not attentive and kept trying to push add ins like a salad or bread. We were not enthralled and having been going there for years and years, it sadly is not how it used to be. The penne Giardinea, their signature dish, you have to find the courgette balls! Tiny and sparse. This used to be such an incredible dish.

I went to pizza express to take away some dough balls before me and my son go to movies . So I popped in for take away. Me and my son were waiting by the door and 2 staff passed by a few times and even made eye contact but they all ignored us and didn’t come to serve us until I was shouting to one of the waitress and saying excuse me for a few times and then she came to us. I asked her why nobody here seems to receive customers and she said she was cleaning the table. Her attitude was she didn’t care at all. I asked is this the way you treat other customers or just me? And she asked me do you want to talk to my manager? That was her response. I talked to the manager and my 12 years old son was complimented how he handled the situation because earlier he went to the staff and asked for someone to come to us. The manager said sorry for the under trained staff. It was very bad experience even though all we asked for was just a take away order. I suggest to not go dine there. There are always a few people who have a bad attitude that makes other people look bad. I feel sorry for the people who work there with them.

Most amazing service and great food. The servers were patient and funny and understanding. We were a group of 18 and handled it so well. And they came with an amazing surprise at the endand that really was the evenings cherry on top. Cant recommend enough

Great local branch with professional service