Mercure Newport in Newport

I haven't yet stayed at the hotel but I needed the hotel to show some flexibility with a booking I had made and they were fantastic. They didn't just fall back on their T&Cs, they showed understanding and flexibility. Thank you to Sian from Reservations. I will definitely stay at the hotel in the future!

Great Hotel Great rooms Great location - for such pity gym and no car park

Beautiful hotel, but could have a few more small amenities in rooms 🤍 My fiancé and I had a beautiful stay at the Mercure Hotel when attending Wales for a church convention. Location - The hotel is located in the city centre in Newport and it’s very close to the Friars Shopping Centre and Newport Food Market (4 minute walk). Parking is not available onsite but it’s a short walk to the nearest car park which is very handy (7 minute walk). Staff - The hotel staff were lovely! Main desk were so polite regardless of it being a busy check-in period over the weekend. I didn’t catch her name but to the person who wished us a lovely stay, we appreciate your kindness. Zero qualms with check in or check out 😊 View - We were very lucky to be on one of the higher floors facing the beautiful hills and nature of Wales. The sunrise was also a beautiful touch to witness! Bedroom - EVERYTHING WAS SO CLEAN! Spotless in fact, so kudos to the hotel staff for the upkeep - especially after a busy day out. The bed was extremely soft and comfortable. Windows don’t open (which is understandable as it’s very high floor) but the A/C definitely worked! It was cool when needed, and nice and toasty for the cooler evenings. The rooms must also be very soundproof because I couldn’t even hear a peep of any talking in corridors, next door, traffic outside, or anything so we had a very peaceful stay. Unfortunately, there was no fridge, or small things like biscuits in the room which were the only things I’d suggest adding (especially for the price), but other than this there were main essentials such as a kettle (tea and coffee), iron, iron board, wardrobe space, TV, etc. Bathroom - Small but very aesthetically pleasing! The interior design for the bathroom was stunning. Nice light-up mirror, beautiful lighting (for makeup lovers), and a nice roomy shower - and, again, everything was CLEAN!!! We love that 🧼 They’ve gone green so no shower caps or nail files etc in the bathroom which was unfortunate but these things can be requested from the main desk downstairs. Restaurant/Bar - The Restaurant/Bar area looked very lovely and roomy, and had a very quick service. We ended up ordering in breakfast but I’d love to try the hotel food some time. Overall, this is a beautiful hotel with amazing interior placed quite randomly in the middle of a shopping area but nonetheless, we had a very comfortable stay and would recommend for couples for a quick weekend stay. 🤍

Went to the roof top bar on the 3rd floor. Lovely little haven in the city. Staff friendly and efficient with service. They give out blankets on chilli evenings.

I had a wonderful 8 days in Newport, great base to explore RSPB Wetlands, Caerleon, Cardiff and the coast from there. Train station 5 mins walk and regular trains to Cardiff Central. Lots of restaurants bars and shops in Newport. The hotel and rooms are well designed, my room had lovely view of the river and had everything I needed. Very clean. Fab shower. Restaurant on 3rd floor served good food and had a nice ambience and staff so friendly. Breakfast has a good choice. Restaurant would have been even better without the background music especially at breakfast. The best thing about this hotel is the staff, they are friendly, kind and helpful and went out of their way to ensure I had a good stay and I was happy. Reception always welcomed you with a cheery smile. Thank you all especially Prabha, Stacey, Abhijith, Natalie, Tas, Alex and Paul and Joe.

I have stayed here many times now. The hotel is really well located for all amenities, rooms are comfortable and all staff are always really friendly and helpful.

Everything here is on point. The staff are lovely. The Welsh cakes to welcome us in is a brilliant idea. Amazing guys. Well done 👍✅

Came on a family vacation for a night and it was nothing that I was expecting. Staff was amazing, food was amazing, views from the rooms are brilliant but it can get very busy in the surrounding area during weekdays as it is in the center of Newport City Center but apart from that, amazing hotel, would definitely return in the future.

Absolutely amazing hotel cannot fault this at all. Came for 2 nights with my wife for her birthday weekend, absolutely stunning views and very friendly staff. Would 100% visit again.

Stayed a few times and would recommend

Said they allow all pets. I asked for clarity that this included cats and was told no, only dogs…then when pushed they said only guide dogs? Felt like a cover for not having a solid rule in place. Very unprofessional.

Only problem is no coach parking close

Mercure is a very nice hotel in the heart of Newport. Amazing view of the town and river front from the hotel. Lots of restaurants and pubs within a minute walk.

Room was lovely, easy access to parking, shops etc Unfortunately getting a receipt was a problem, it would seem a carrrier pigeon would quicker than email!

Fabulous team who go above and beyond...I left something at the hotel and they were very willing to post it back to me - thank you so much.

Top spot for shopping and Dining out.