Mercure Hull Royal Hotel Restaurant in Kingston upon Hull, City of

A very nice and comfortable room.A great bed and superior bathroom.all in all a very pleasant stay in a very nice Hotel

Me daughter and I had afternoon tea here yesterday. I'll start out with the positives... 1, The staff were Friendly 2, The building and decor is stunning 3, The prosecco was nice Now the negatives... 1, Parking is £2.50 minimum!!! Wow!!! 2, The food had been made waaaaay in advance and wasn't fresh at all. 3, The bread was dry and stale 4, The Smoked salmon brioche was a weird colour and about 2 weeks out of date by my estimations (see photo) 5,The chocolate 'mouse' was rock solid. 6, The scones where cheap shop bought 7, The butter had been spread on the bread hard so was just a thick horrible slab on the bread (see photo). 8, Staff didn't ask if our food was ok. 9, My email to the manager was ignored. Now we did use a Groupon voucher but the afternoon tea was still £24.95 for 2 people and not worth it at all. I really did expect that our food would be freshly made. It had clearly been made earlier that morning (or even the previous day) and been left uncovered. Add on the £2.50 parking charge and I feel thoroughly ripped off. It would also have been nice to have a choice of sandwich fillings and maybe a pastry or two. There are much cheaper places around which give more choice, make your food fresh and bake scones and cakes in house rather than giving cheap shop bought ones. Very disappointing.

My husband and I went here for an afternoon tea and were really impressed.The table was set out lovely and we were greeted by one of the waiting staff who was very polite. The food was lovely, even though we don't like smoked salmon, so it would have been nice if we had been given a choice of sandwich fillings. There was more than enough to fill us both and we left feeling full and satisfied.

We intentionally went to the restaurant on Saturday 1st September, having visited before and experienced good service and quality of fare. However, this time it was terrible... Upon being "welcomed" the front of house did not know if they could take walk-ins (was less then 20% occupied) eventually we got to chose our own table. Wine selected - was brought to the table and upon confirmation was left on the end of the table unopened and without ice bucket. Meal selected - Ribeye steak + seasonal vegetables, when it came to the table it was with a Caesar salad. Requested blue to rare, it was extremely tough to cut and chew. Upon asking if it was actually Ribeye, it was taken away and similar returned to table in a similar condition! Left steak un-eaten and it was not charged for. It can be no coincidence that the ownership has changed to "Britannia Hotel" and all the staff (including the chef) were extremely young and inexperienced. They clearly need a matradee to get hold of all elements otherwise this team will continue to sleepwalk into mediocracy

Had a brilliant day, lovely food brilliant staff (Gary and Tom) nice atmosphere and well presented , will definitely recommend =)

Visit Hull regularly as love the marina All the museums and the old town The Royal hotel is ideally located by the station -is a Victorian building where queen Victoria used to stay Has had a huge refurbishment great hotel , friendly staff, very welcoming and helpful especially aunt SALLY -who’s fabulous who can’t do enough for you !! Great value hotel. A standard room is spacious with tv/ coffee making facilities / and ensuite with bath & shower with toiletries

i treated myself to a meal at the hotel one evening and it was first class fantastic service ,lovely food and drink a little bit pricy but you have to treat yourself now and then ,and it was well worth the price .

Enjoyable business trip topped of with a pleasant stay at this venue, spent four nights here the food menu was good however several items were not available which was disappointing, the breakfasts was excellent along with the service, rooms are spacious and clean disputes a little dated.

Great night stay at the Royal , perfect location from the station, Easy walk into town, Scrumptious breakfast, friendly staff Well recommended

The lunch time menu was okay, nothing too special but our evening meals were lovely. a good selection and not too badly priced. wine was nice enough, but really needs a better selection

We attended here for our works ‘do’ last year and were impressed. I even emailed them to let them know. This year however, was a total disappointment. I asked if I could be catered for as a vegan and they assured me it wasn’t a problem. The bread tasted like the part baked type which hadn’t been heated, the soup was fine. My main course was a small pile of luke warm pasta with half a tin of chopped tomatoes and some chopped onion...... that was it!!!! Oh apart from 3 sprouts and a tiny bit of boiled carrots! To top it all, my dessert just never came!!! This surely cost about 25 pence though I had paid 25 pounds. The meat eaters meal wasn’t at all thrilling either and plates were cleared when people were still eating. I eventually got my money back but this took well over a week and I had to speak to three different managers, despite being promised that someone would contact me the next day. Needless to say, we won’t be returning.

A shame it's not included in the room price. It's your average Premier Inn style steam oven product(No crispy Bacon). Serve yourself buffet apart from hot drinks.

The Hotel is not a Britannia Hotel not a Mercure, but the food was excellent. I was staying in the hotel and had both breakfast and evening meals over 4 days. I sampled as much as I could on the menu and very course was delicious. My one worry is that now the Hotel is now a Britannia it will loose the quality that it currently has

Wow !! After travelling from the south of England I was greeted by a very helpful receptionist, I decided to go outside for a smoke whilst I waited for my dinner to arrive, imagine my surprise when I discovered a topless women who claimed she was very hot ( temperature not sexual ) and she proceeded to tell me it would cool her down as her room was to hot. Anyway after a pleasant conversation with this young lady I had to go and eat my meal. I'm sure this thing diesnt happen often but I will be sure to tell my sales team about this place as you never know you may be as lucky as I was.

Choice and quality fine, although emphasis is on carnivores, with less choice of vegetarian food. Staff friendly and helpful.

We had some time to kill, so went into the Royal Hotel for a coffee and bite to eat. We looked at the menu cards, and the Afternoon Tea looked inviting. I went to order and was told that we had to pre-order Afternoon Teas one, or one and a half, days in advance! I pointed out there was no mention of this on the menu card and was told there was a green notice outside the main entrance explaining this. I checked, and as you've guessed, there was no green notice! I had a word with John (Duty Manager) who was alittle more conciliatory, offering to have a word with the chef on our behalf. This was all too little and too late, as we were out the door! All very ridiculous, no where else on this Planet do you have to book an Afternoon Tea in advance!

Se puede reservar para establecer un 12 más de una hora de antelación de la hora de la cena normal comenzar cuando les dijimos que teníamos que coger un tren. Excelente servicio de Andrew y su asistente Comida Marek excelente y a un precio muy...

Nuestro grupo de 12 necesitaba para comer alrededor de las 5. 30:00h para coger un tren a las 6. 50. Nos costó encontrar un sitio apropiado hasta que llegamos a la real. No abren hasta las 6. 30 pero acordamos abrir temprano y nos comidas increíbles desde el menú a la carta con un servicio magnífico del personal amable y eficiente que nos hicieron sentir muy bienvenidos. Nuestros camareros, Andrew y Marek, era atento sin ser entrometido y la comida era deliciosa, con salida una excepción.

El comedor era muy agradable, limpia y amable, pero un poco descolorido. La comida y el servicio excelente, y el desayuno muy bueno

The food at the Royal Hotel is enjoyable but the dining room staff are overworked and we had to ask for milk and other necessities at every meal as the tables had not been replenished from the previous diners.

We always stay here when visiting up to hull and it's always so beautiful and clean! The food is always good and staff is helpful. However when we took my granddad up he has bad knees and it is obvious to see as he has two fake knees and walks with a limp he is over 70! They were put right out the way and they had to climb up so many flights of stairs and the place which they were going the lift didn't even go there!! I know it's not there fault however it was an convince and you could clearly see he struggled walking as it was an elderly couple. Still will be staying here as everything was lovely the bathroom was hot (a big thing for them apparently) and food was good just a shame that they felt put out and that the room position was not good and was a problem for my grandparents.

We found this hotel to be very well located, directly about the rail station and very close to all shops, local attractions and travel networks. The reception bar area had a good atmosphere and staff were friendly and helpful. Breakfast was very good with plenty of choice and some options available freshly cooked. Our room was quite small and rather dated but clean and comfortable and quiet. We would return.

We stayed here for 2 days. The first time for 53 years! (We were married in Hull in '64 for those interested). A touch of nostalgia as we sat and watched through the restaurant windows, passengers arrive and depart on the station platform. Frozen in time it did feel like a scene from the film. The Royal is a touch jaded but that is part of its charm. Its glory days are long gone although you can imagine a Miss Haversham silently waiting, hoping her dream will become real. An unexciting menu, at OK prices. Staff courteous but not intrusive and the food unremarkable but filling.

The choice on the menu was good but the staff were key as they were helpful and friendly. Pleasant environment although the room sits at the end of the Station

Good menu with an excellent range on offer, although I opted for the chef's special! Food was very good and nicely presented.

Had a meal here as staying in the hotel and didn't want to go far. Good choice of food on menu. It's not cheap but food cooked to order. Service good. Cost for 2 courses for 2 with drinks was £50.

We made a pit stop with family visiting from afar and we were not disappointed. Food was quality and value for money. We would return. Situated in the heart of Hull City Centre on the marina so great for access. Would recommend.

Very good choices on the Menu, and Wine list was varied covering all tastes.Food was well cooked,well presented and tasty. This Evening and Breakfast meals. Many thanks.

The food quality was quite good but only had soup and a sandwich. Pretty good value but there's not much room in the bar due to visitors and those waiting for trains or buses.Overall, pretty good.

This hotel is situated in the heart of Hull City Centre at the front of the train station. So the whole sitting in the dining area and looking out onto the train platforms reminded me of the film brief encounter lol. Everything about this hotel screams posh victorian. The decor, the silver service etc which is lovely until you hit the lift. Beyond the foyer, bars and restaurant its all a bit disappointing. The room was very compact. In fact I would say it's one of the smallest hotel rooms I have stayed in. The decor looks very tired and the room had no personality, just a view into someone elses room whos window was directly opposite. In fact when we entered our room the neighbours were watching us unpack and we very politely waved. The plus side to the room was that it was functional. Just one more thing to add about the hotel. It is expensive!! Wanted to charge me £1.40 for a packet of crisps.

Booked Christmas menu. Food order had been sent in advance so should have been well prepared. No festive table decoration (I.E. no crackers) food once served was lukewarm at best. I asked for wine menu and finally received it once all had finished our main course - bit late !!! Was not even busy in the restaurant so hate to think what service & quality of the food would have been like on a weekend

Recently attended a Christmas dinner/party night with friends. It was not a pleasant evening and we expected more from the Royal as it does have a good reputation. The food was bland/tasteless and very small portions!! Served efficiently. Entertainment was an abba tribute act- seemingly only half of abba turned up as there were only 2 female singers who sang to a dodgy backing track. They were terrible and I have seen abba performed much better at karaoke !!! The followong disco was so dated they played agadoo and even less tastful and dated numbers!!!!! Drinks very expensive. Not a night to be repeated. 2 stars is generous !

Very cosy dining room. Enjoyed the sea bass and desserts. The phone (only complaint!) in our room wasn't working, so had to go down in person to the dining room. Anyway, it was no bother getting booked in. We had thought about Wetherspoon nearby but it was already very busy.

Het restaurant behoort bij het Mercure hotel maar is ook open voor externe bezoekers. Daar waar de bar zeer gezellig is mist het restaurant een beetje ziel. De kaart is niet uitdagend, eerder conservatief en op het bord is er ook niet veel gedaan om net iets meer te doen dan verwacht. Te grote hoeveelheden. Het kaasschoteltje voor dessert telde verschillende klompen kaas, het was erover. Maar globaal genomen was het wel ok en vooral leuk dat we na een dagtrip in de stad niet opnieuw buiten het hotel moesten om een restaurant te vinden.

staff very attentive and the food is of a high standard and a very welcoming dining room-food is freshly cooked and piping hot.

Executive room! Is more like a basic room, very disappointed.Bed is very hard and small, bathroom wasn't cleaned probably. Had a nice coffee machine, shame no biscuits but maybe the staff ate them? Would I stay again? Nope Premier inn was far more modern and comfortable.

This place is great, I stop here on a regular basis, always friendly and helpful staff! Yes it could do with updating but if it was to Hilton standard you would pay in excess of £100 per night!!!

Great quality food and drink at a good price.First class service..Had the chefs signature dish which was delicious.

I stayed here for a meal during an over night stopover.I ordered the Shepherds Pie which was devoured in about 6 mouthfuls. There was only Broccoli to go with it which was extremely under cooked.Small portions

Arrived for Sunday lunch yesterday, ordered prawn cocktail starters followed by the chicken Sunday lunch. Starters arrived plonked on a plate with rubbery prawns like they had just been defrosted and no bread like stated asked for the bread then asked for butter by then time we had everything we had nearly finished the starter , main course what a joke 1 small deep fried piece of chicken and 3 deep fried potatoes nothing roasted about Either of these a small pot of gravy and a bowl of hard tasteless veg. Told the waitress we couldn't eat the veg it as it was so hard she didn't seem bothered by this .

Had evening meal here during a business stay. 3 of use dined in the restaurant and all agreed food was average in taste and 1 meal was sent back as it was stone cold in the centre. With so many restaurants in easy reach within the city I would not use this again. Breakfast however was very good.

Great location and beautiful building with elegant views over station. Needs investment though. Staff very very helpful but owners have not invested properly. Cooling units in rooms do not work (management say none of them work). They do provide fans but not ideal in summer.

I've stayed at this hotel a few times in the past and you can't knock the decor. What they have done to this beautiful old building after it burnt to the ground is nothing more than outstanding! BUT.... there is no excuse for cold good. Breakfast on both days was stone cold! Surely they probe the good temperatures regularly? Obviously they don't. Then there's the room, well presented if you like a stain on your diver cover or the decoration pillows left in the window sill? The bath looked dirty but it was very badly chipped. Staff were lovely!

My wife and I were in Hull for a funeral after an absence of 63 years. Our visit to this Hotel was confined to a snack lunch in the Lounge. When we lived in Hull the Royal Station Hotel (as it was then known) was looked upon as the premier hotel in the city. Now, certainly so far as the lounge is concerned, it is need of some serious money being spent in refurbishment: with the armchairs showing their padding and a general ambience of being "run down". Other than this the food was very tasty and delivered quickly. The staff were very efficient,friendly and accommodating (my wife requested an omelette that was not on the Menu and this was provided with no fuss or bother). They also gave good advice on taxis and called one on our behalf. The Lounge is not a good advertisement for the rest of the Hotel, for example it would not now be amongst the choices if we had need to stay in the City.

Food excellent service excellent. They let us use the bar menu in the restaurant. Hot plates were used so food arrived hot. Variety of meals ordered all arrived at same time and all meals of a high standard and very tasty. Staff very efficient and obliging.

the hotel is right next door to the railway station in hull and is also next door to the st stephens shopping centre. across the road are a lot more shops. you cannot hear the trains from the hotel. all the rooms have freeveiw TV's in them when I stayed there. there was a psychic show on.

Nice hotel nice staff good cocktails staff were very nice. Hotel was nice and clean and the price was very reasonableThis place could not be closer to the train station and five minutes walk into the town centre.

We live in East Yorkshire so are quite regular visitors to the bar at The Royal before catching our train home.As we had an early coach pick up, we did enquire about staying overnight, the breakfast time would have been to tight and on the showing of the service for dinner, I think we would still have been there when the next coach departed.We had a drink in the bar first, my partner noticed the Restaurant was closed (no mention of this when I phoned to book the evening before) I went to reception to enquire where dinner was being served, was told through the door next to reception.I din't know why we bothered to book, at 6.45pm there were only 2 others taking dinner.The young guy brought the menus over and just went out into the bar area and that was the last we saw of any waiting staff for 15 to 20 minutes.We both chose the soup of the day which was pea and mint, nice taste but could have done with being a little warmer.My partners choice of main was lamb chops, he asked if was possible to have seasonal vegetables instead of the noodle type stuff that it came with, but he said if that was not possible, he would have seasonable veg as a side, when the meal came it was served just as it said on the menu, no apology for no veg and no explanation.My meal choice was steak, came medium as asked for, half of it was tender the other half quite tough. I was asked what type of potato I would like, I chose chip shop style chips, all I can say is that the chef must go to way out chip shops, they were neither skinny fries (but not far off) or chunky chips, some of them had the skins still on, that is pure laziness.During this time 6 more people came in and another older waiter also joined the younger one. but the service got no better, no hard task when the total meals were 10.We waited an age, the older guy came over to ask if our sweet order had been taken, when we said no he said I will send him over to take it, probably another 5 to 10 minute wait.My partner had fruits of the forest cheesecake with very little fruit on it and by sweet was rice pudding, this came blow torched on the top, rather unusual way of serving it, at no point were we asked if our meals were ok, this is usually because they know it was not ok. We decided that to wait for coffee would have meant an after 9.30pm departure, so we asked for the bill and yes you've guessed it took an age to come.

The outside and inside of the hotel were magnificent. The wood panelling gave a feeling of opulence. We stayed for only one night but we wish it had been more. We would certainly consider a return and would recommend it to anyone. The hotel is next to the railway station. We had misgivings,at first, due to the noise. However it quietened down and we had a good sleep. All the staff are friendly, especially James who works in the restaurant.

We have done a few functions here, and been quite satisfied with the outcomes. However, NYE 2015 not its best.Packed in like sardines, on the main pathway to kitchens and rude staff.Food was well below their best efforts, and not a patch on the year before. Cheese board was disgusting it had obviously been prepared weeks in advance as it was all rock hard. My sister pulled a mass of hair from the main course of chicken and was asked if she wanted another one. That was just a couple of things that went wrong on the night.Maybe the moral of the story is not to squash so many in one room and concentrate on presentation

Function rooms full so booked a table in the restaurant for a large group and was pleasantly surprised. The restaurant was fairly quiet and the food was tasty and the service quite good considering we ordered a range of dishes.

the meals from the kitchen on both nights of our stay had items missing, Had to be returned to kitchen for top ups. VERY POOR QUALITY

Hi Rankinfoodie here. This is not one of those great and memorable bars: a small range of beers and wines, and not cheap. But the whole point of this bar is that you can come straight off the train and into the hotel and the bar. And that also makes it a good place when waiting for a train or meeting people. Lots of seating. Friendly enough, female friendly. Decor OK but could do with updating.

Great food, great staff and reasonable prices. Ate there for breakfast and dinner. Breakfast is the usual Mecure feast.

The most expensive pint of Guinness I ever paid for in this country and the very worst pulling of a pint ever!! I only used the bar not the restaurant or the rooms but the attitude of the bar staff once I voiced my displeasure was one of defiance, arrogance and indifference. The bar staff blamed each other and said they weren't trained anyway!

Already written about this on Hotel review, but all in all a great experience and very tasty and well presented food.

Reasonable food but not good.Difficult to pinpoint other than that the food had a bland taste overall. The presentation on the plate looked fine though.The Service was ok, the staff were indeed very helpful, but lacking that feel good factor on the food itself.

Used the restaurant for both supper and breakfast whilst staying in the hotel; the meals were both very good. The staff were very friendly and attentive.

Tried room service on 2 different occasions and both times it was awful.Chicken was tasteless and waterySandwiches were made with stale bread.

Because we were a coach party we had a set menu. Choice of 3 starters 3 main courses and choice of 3 sweets. Although choice was limited, I could not fault the food.

Het "knapperige" deeg was zwaar en de vulling eerder smaakloos. Gelukkig was de soep nog redelijk. Zeker niet voor herhaling vatbaar.

This is our 3rd year coming here for Ladies Day at Beverley Races.Brilliantly organised, the staff lovely and Tyler as ever goes above and beyond to help anyone.I just felt this year the food was not at its best, but it was nice. Combined with coach travel to and from the races this is great value for your money.Add in a little fashion show and free goody bags what's not to likeWill we go again next year "Yes we will"

Our first meal in the hotel was okay - nothing like the pictures however. For our second evening my Mum ordered the turkey roast and I ordered plaice paupiettes. My Mum was presented with a slab that looked as if it was chainsawed from an ostrich and mine was a rolled sliver of plaice swimming in tomato soup - and it tasted like the 57 variety - with a slop of potato. It was most unfortunate. The waiter gave my Mum a free glass of wine - little compensation really.

We booked a last minute afternoon tea for 3 of us. Excellent value for money. Lovely food and huge portions for the price. Would definitely recommend the place

We liked everything about our experience, the food was excellent and the staff gave excellent service.

2nd time I've stayed here and yet again gorgeous surroundings really nice staff and the food at the restaurant WOW stunning. Highly recommend and I'll be defo back next time I'm in hull. Thanks again

Having worked in Hull I became familiar with the Hotels Restaurant. What can I say . . . the food is excellent, it is well prepared, well presented and there is just the right amount on the plate. Their starters and desserts more than met my expectations. A three course meal will cost around £21. The service within the restaurant is solid, polite and friendly. The staff show the right amount of attention without been overbearing. If you are resident, give it a go, they also have a bar food service.

Well after my bad experience yesterday ,telling my Brother and Sister in law who live in Cheshire.On a 3 day visit who normally stay at this hotel ,and booked into another near the station went in yesterday for a drink.Both of them where very shocked at seeing how run down its getting the .Chairs and Sofas are well worn.They food and drink prices very expensive .They are so pleased they never booked in here.Whoever is running this hotel ,pull your socks up you need the Hotel Inspector there to show you what you are doing wrong.

food excellent, restaurant staff excellent and very friendly, nothing was too much bother for them. Good value for money. Breakfast had a very good choice.

Out with colleagues our an annual Christmas night out.This must be the worst Christmas meal I have ever had. Processed turkey, rubbish veg and the smallest piece of cheesecake I've been presented with. Best Abba Tribute band.

Had a family meal here last night to celebrate a 21st birthday. At £35 a ticket I was looking forward to a first class meal. The starter and pudding were fine but very small portions. The main meal however was disappointing, our meals arrived at separate times and as a result, some had finished eating before others had received their meal. Our party was consisted of just eight people. The menu stated that there would be a selection of seasonal vegetables. A miserly amount of undercooked vegetables accompanied the turkey, with variations on the amount each person received. The roast potatoes were cold, un-seasoned and unappetizing.I would not visit this establishment again and would not recommend spending your hard earned cash on it.

Негатива нет никакого. Вкусная еда, обслуживают быстро и доброжелательные официанты и бармены. Атмосфера ресторана спокойная, расслабляющая и демократичная.

We paid £21 for a 3 course meal with a choice of 3 starters, 3 mains and 3 desserts. The main meals were good with a nice bowl of fresh vegetables to accompany the salmon we chose (the other meals were pork or pasta). The soup was a bit greasy and rather bland but the dessert choices were varied. The staff in the restaurant were excellent especially at breakfast which was wonderful with a very good choice of dishes.

The food here is good, but some of the basic waiting skills are lacking. There is no Black pepper in the hotel and I understand from a waiter that there is no foods which have Barbeque sause....as the chef doesn't like it :-)You have to wait a time at the bar to be served and on my last visit I gave up waiting as no one was around.

Well laid out and nice staff,you can have croissants and cereals or a cooked breakfast,i still do not understand why hotels offer beans and not tinned tomatoes they are a must in my book

This is the second time I have been in for an afternoon tea and have left without having one. The first time was when iI met my friend and we called in only to be informed we had to give at least 24 hours notice. I tried again last week as there was a sign outside advertising afternoon tea. This time they said there was no delivery so they couldn't do an afternoon tea. I settled for tea and a scone. I can't believe they couldn't make a sandwich and cakes. After all it is a hotel what to the guest have to do to get food! When I mentioned the sign outside advertising afternoon tea the waitress said she knew about it but the manager wouldn't let her bring it in! The longe is lovely and comfortable. Also tastefully decorated. However they must lose a lot of trade but they deserve to fail if they can't get the basics right.

I liked the food but found the staff on duty rather formal - and I was never asked if I wanted anything to drink and seemed to cause some confusion as I was paying by cash for dinner. I noticed that families and men were getting much better and attentive service than I was

The food was good and well presented with a very good choice. Did not like the price of a bottle of wine at £20

Food was excellent and plentiyful, all staff were extremely helpful. The breakfast was self service and a lot of choice.

Buffet breakfast was excellent, right next door to station so had that Brief Encounter feeling. A/C not much good

As it was a "package holiday" with National Holidays, we received a menu of 3 courses and 3 options to choose from for each course. All of the options were delicious and wholesome and we were stuffed by the end of the meal! the service between courses was very speedy (arguably too fast) and we weren't left with dirty dishes in front of us for extended periods. the breakfast options were also very good.

Excellent food, especially the all you can eat buffet breakfast. The breakfast staff were on the ball and nothing was too much trouble for them. Although there were scrambled eggs on the buffet you have to ask if you want fried egg.The hotel restaurant over looks the train station platform and there is also a door that leads out on to the train station (the building that the hotel is housed in belongs to British Rail).

Straight forward menu, competently prepared and served. Helpful friendly staff. Reasonable value and handy to save going out.

We stayed for two nights Thur to Sat. We were impressed by the staff throughout friendly and welcoming. When we arrived we were told they had problems with the air conditioning but could supply a fan should we want one. For the age of the hotel it was very bright. In some old hotels there seem to be dark corridors. It was clean, the food was good. A great atmosphere in the lounge. If we are in Hull again, we will certainly stay there.

Highly recommend this hotel. Only stayed the one night. Full of grandeur. Beautiful building right next to railway station. Great nights sleep and lovely dinner and breakfast served by pleasant attentive staff.

We had 2 really good evening meals and 2 good breakfasts at the hotel. The food was all well-cooked and tasty, the service was always with a smile and the dining room was very pleasant. Being next to the railway station you can hear all the station announcements, but that added to, rather than detracted from, the experience. The proper dining chairs are more comfortable for sitting at table than the upholstered chairs and benches at the end of the room.

Breakfast is a very generous, serve yourself, affair. The three-course dinner menu offers plenty of options and the generous helpings are tasty and well cooked.

Impressed as the chef made me a gluten free sauce for my chicken. The drink swere a bit pricy, but we both enjoyed the experience

Food was not up to scratch for a hotel let alone for the Mercure chain putting a damper on the brand for me.

Could not fault the food high quality ingredients, all fresh veg , good service. We were part of an all inclusive deal. But ate from the same menu as other diners.

The location is very convenient with an entrance actually within the Hull train station and this is a grand old building. The furniture could do with updating but the current price is lower than it used to be so reflects this fairly...but skip all of that it's the food that is the reason this is my new favourite Hull hotel, by miles! Two courses that were innovative and both were outstandingly good. The deep fried (breaded), smoked cheddar cheese with marinated beetroot and onion compote was a wonderful balance of interesting flavours that I'd never tried and that worked perfectly so I was assuming that would be the better of my two courses, I was wrong: My main course was Pork belly, black pudding, celeriac mash and a chestnut purée. The pork was delicious (not crispy but full of flavour and the outside was sticky and delicious) The gravy was perfectly seasoned and meaty but not over powering. The black pudding was light and subtle, a perfect counterpoint to the pork and the chestnut purée added a sweet richness that made the whole dish outstanding. Perfection was achieved by the inclusion of the lovingly named 'pig stick' of crispy, salty crackling - crunchy but not hard and full of flavour. 10 out of 10! Efficient and friendly service and all of this at £21 for two courses and a good Argentinian Malbec for under £20. I have my new favourite Hull hotel and restaurant.

Welcomed by friendly staff, comfy bed, room and en suite lovely and clean, scale on the shower let it down. Not a lot of choice for breakfast, bacon dripping in fat.

we ate our breakfast 4 two mornings it was marverlous some self service n cooked breakfast made to order everything was really nice n fresh fully enjoyed it.

Food was good, but you have to watch the other guests; one of them took one of our chairs, while we were off at the servery!

Lovely evening meals and great breakfasts. Excellent service and all food really hot an attractively served. I was really impressed. Very nice indeed.

We ate here as part of the Valentines package, I had ham risotto and fruit salad - it was really great. Would definitely come back :)

Food was good and staff friendly and efficient.My mum is a coeliac and there was not a problem getting the correct diet diet for her.Breakfast had a wide choice and the food was cooked nicely,eggs could be cooked to order.

I have previously stayed at this hotel and experienced good service but NOT THIS TIME! It was a very hot day as we decided to go for 'Afternoon Tea' there. It was a very quiet time and we were greeted very pleasantly by the barman, as I went to order the tea. I had spotted the hotel's 'Special Afternoon Tea' offer and asked for that - the man didn't know what I was talking about and went away to ask what it was! He then only took one amount of money and then didn't seem to know what he was charging for and went to the kitchen to see what it was! Not a good advert for a supposedly 4/5 Star hotel!!! When the 'tea' came it was nothing like the advert and definitely bore no resemblance to it - pathetic! Also, the quality of the armchairs leaves something to be desired - the wooden framework, at the front, had NO PADDING left and fabric worn out! Initial appearance was good but further use and use showed the shabbiness of the furniture. Also, TOO HOT in the hotel and no fans to be seen anywhere, why no a/c? We wouldn't recommend this hotel at the price it charges, greatly overpriced and overstated.

Menu choice, food quality and service from friendly and efficient staff made the experience enjoyable

nice meal but took to long to get served on eveing meal took them a hour went in at 7 but didnt get served till 8 should make that self services as wel as breakfast