Menzies Welcombe Hotel & Golf Course in Stratford-on-Avon - Phone Number, Reservations, Reviews

Omg where doth thou start, the restaurant manager is absolutely a star among stars, he is an absolute gem to be around and be served by. The food.... the food.. OMG the food, is to DIE FOR!! pizza.... beautiful, sea bass... beautiful, chef chips... beautiful, haloumi fries... beautiful.... everything about this restaurant was absolutely stunning.

Vraiment pas digne d’un hôtel 4 étoiles ! Pizzas et sushis et plats anglais pas vraiment de bonne qualité ! Bref je ne recommande absolument pas le restaurant de cet hôtel ! Allez à Stratford vous trouverez certainement mieux !

We had two three course meals here, both were perfect. Lovely food, nice views over the grounds, friendly staff, beautiful setting. It was very romantic and I thoroughly recommend the place.

Ordered a cappuccino and it was cold! Awful and they charged me £3.75 for it ! Would not recommend for their hot drinks Coffee machine needs service I think! Even when I mentioned it, they still charged me! Over priced and horrible!

Super food - well cooked and a good menu. Lovely restaurant and staff. And a superb hotel. So if you can get a DB&B deal go for it!!!

Beautiful formal restaurant where we had breakfast and evening meals during our 2 night hotel stay. Staff were amazing and the food delicious so would highly recommend it.

A number of choices for high tea. Chose their mini high tea which includes sandwiches, scones, salad and potato chips, clotted cream and jam. Tasted good. However, service was sparse and kind of snobbish. Cutlery given was only a knife and serviette! How is the customers going to eat the salad provided! Servers were too busy at the bar!

Awful food one slice of turkey two roast potatoes processed food. Went here last night for my works party awful soup tasteless turkey one slice etc spoke to a friend who had her works Xmas party on November 30 th she said same food awful hardly any food on plate and what was was awful tasteless and processed. Tasted like a Frozen TV dinner who puts one slice of turkey on a plate?? Not going to vote to go here again and my friends company are crossing it off there list too. Management you need get a grip. I also went here for spa day had spa day for two in April with lunch was awful . Will be looking at other venues next year.

Entrante: la terrina era muy agradable, el pollo estaba bueno pero un poco salado.Corse principal: el bacalao era muy agradable, el mashroom en los tagliatelle era muy agradable pero la pasta era la peor que he probado en Inglaterra (soy un chef italiano).Recuerde al chef que no se olvide de poner la sal en el agua.Para equilibrar la pasta, tuvimos un excelente servicio.

We ate here several times during our stay and the food was excellent. I especially enjoyed the mushroom pasta and the Coq au Vin. Wine was also good and service was friendly and professional.

Very tasty food and good service. The restaurant overlooks the beautiful gardens of the hotel. Lovely lounge to have a coffee or nightcap in afterwards.

Restaurant staff were lovely, but the food less so. My wife ordered the fish and I had the lamb but both were well overcooked. My wife wasn’t given any cutlery for her main course. We waited for about 5 minutes, before I got up to get cutlery from another table. The first bill when it came was for another table, and the second bill was also incorrect. I gave up at that point and just paid the second bill.

We had dinner here recently. The menu was quite extensive and the food was served quickly. Our waitress was very helpful and tended to all our needs

Nice atmosphere, and great service and food. Plenty of variety, including vegetarian . Would highly recommend.

Brilliant, efiicient, friendly service. Good food all round, I've had better steak but it was OK. Every one else (9 of us) was very happy.

On the whole the meal was good,,, not the best I have had in recent times, The Bloody Mary Prawn cocktail was tasteless and the worst I have ever had, The mains and pudding were a delight although the lamb mains could have done with a bit more on the plate. The caramelised potato was so small I could have ate it in one mouthful and it could have done with another veg. However the staff were so friendly and attentive.

we are definitely foodies and the food here did not disappoint it was all fresh, seasoned well and good quality. in fact i had the steak and it was on better than what i have had at the steak house. limited menu but the food was superb. portions are good, staff friendly even though they spent way to much time attending to the every whim of a table who had complained about their wedding food and service the day before, they made a point of saying they were wealthy and so were the guests! like that should even matter! cant wait to go back

The food is OK, the staff definitely need more training. You won't starve eating in the restaurant, but there are far better choices just over a mile away in Stratford.

It was Valentine's day and they were kind enough to squeeze me in in a little corner. The food was simple and nice although the menu a little special for the occasion. I enjoyed it.

Cenamos aquí en febrero y nos alegramos de haberlo hecho. Tomamos bebidas en el bar del hotel y empapamos los alrededores, qué sala.

I dined as one of eight guys on a golf tour. Some thought that the main courses could be a bit bigger but generally we all enjoyed our three courses complimented by a decent wine list and good service.

Cenamos en una noche mientras estábamos en la residencia del hotel. La trucha era perfecta, al igual que las patatas fritas y los espárragos. . . . la carta de vinos era adecuada y tuvimos la suerte de estar sentados en una mesa con vistas al elegante jardín. El servicio fue excelente, el encargado era eficiente y amable.

This restaurant is part of the hotel and as such it mainly caters for hotel guests. However, the food is excellent and the service exceptional and worth a visit even if not staying in the hotel.

A lovely setting with fantastic food to compliment it. This hotel is a luxury experience and we hope to return there

Reservé una oferta de dos noches en el hotel, que incluía una cena en el restaurante Trevelyan en una noche. Reservamos para 8 pm y nos alegramos de haber domingo de Pascua y semana de medio plazo el restaurante estaba lleno. Realmente no sabíamos qué esperar, pero nos dieron los menús y nos dijeron que podíamos tener cualquier cosa. Elegí el parfait de hígado de pollo para comenzar y mi compañero el cóctel de gambas. Para platos principales elegí el pollo suprema y mi compañero el venado (a un precio de 26). Se sintió un poco caro al decir que venía con una zanahoria y pidió un lado de las patatas fritas. Toda la comida era deliciosa y terminamos con un postre millonario y tarta de Bakewell. Hubo una pequeña espera entre los cursos, pero no me importa y hubo quejas en torno a la sala sobre verduras frías y servicio lento, pero tengo que dar crédito a Claire que trabaja en el restaurante por su paciencia y profesionalismo. Ella es un crédito para el hotel. En general, nuestra noche nos costó una botella de Pinot Grigio de una extensa lista de vinos. Para una oferta todo incluido, encontré que el restaurante vale la pena el dinero y la calidad de la comida era una ventaja inesperada.

We really enjoyed our dinner at the Trevelyan We were there on a Waitrose special break.The meal was excellent the staff were very attentive but not intrusive.We both felt that it was the sign of a good restaurant that the menu was very imaginative ¬ too long.Excellent for all three courses from both of us.

Took my wife here for her birthday with the advantage of a two night booking through Secret Escape.Restaurant and meals where all excellent, staff superb,ambience very inviting. Would definitely recommend.

We ate here as we were staying the hotel and they offered us three course for £25 rather than the regular £35.

Had a dinner (on the first night) inclusive package through Secret Escapes. The menu wasn't huge but their was enough choice. The food was very good and the service attentive but not overly intrusive. A nice relaxing meal after a hard days sightseeing!

Almorcé aquí hace unas pocas semanas, muy cálida bienvenida por el personal acogedor bar antes de ser servido por un personal experto y capaz ubicación restaurante maravilloso en un precioso edificio

Decisión de último minuto para comer aquí, ya que teníamos una reserva en otro lugar y tenían una mesa disponible. La comida era excepcional. Empezamos con vieiras, cangrejos de ruibarbo y estas eran excelentes. Nuestros platos principales eran el pato, el cerdo, el cordero y...

Servicio bastante mala para el tipo de restaurante y hotel están obviamente tratando de ser - el personal era muy amable y servicial, pero hay un par de cosas clave que falta! Entramos en el bar a la llegada y explicó que habíamos reservado una...

Comí aquí con un grupo de 8 colegas. El servicio era un poco impredecible, pero la comida era muy buena y tenía una buena lista de vinos. Este es un encantador restaurante con un buen ambiente.

Decidimos visitar Stratford upon Avon y reservamos el sello Welcombe Hotel. ¡Qué gran experiencia: una bienvenida cálida, y una habitación preciosa con unas vistas preciosas y un magnífico spa. El hotel es verdaderamente grandioso. Gran sala común y un hermoso campo de golf. Para nosotros...

Nos invitaron a celebrar una plata y una gran elección. Desde nuestra llegada, el portero fue de lo más servicial, incluso asegurando haberlo hecho no tienes que andar muy lejos y señalando los baños para su uso posterior. Tuvimos un almuerzo buffet caliente pollo, cerdo...

Looked after a group of over 60 people for a divine lunch and service could not be faulted. I would have no hesitation of visiting again. The views of the Golf Course made it even more memorable

Stayed here with some friends on a two day golf package. We couldn't fault the hotel, the food was excellent, the course in great condition and the staff were very welcoming. Will definitely return.

A beautiful hotel with very friendly and helpful staff. The spa was exceptional, the food splendid.The golf corse is a challenge, with great views, try it! The perfect destination if you're visiting Stratford or Warwick

Stayed with a group of friends, had a great value Spa & Dinner, Bed & Breakfast deal. Apartment style accommodation which is modern, clean & great for a group....set around a courtyard.Spa was great & you can upgrade from included treatments within your package to a better/longer treatment.Hotel & Food was great, service was equally good.Will def go back!

(Note - we actually stayed Nov 2013 but I can't go that far back on the app)My parents in law booked this weekend for a celebration of my father in law's 70th.We have 2 double rooms for the couples (2 brothers and partners) and a family apartment where the parents in law stayed with their 4 grandchildren :)Rooms and the hotel were lovely - the architecture and grounds are exquisite.Spa and treatments (Hot Stone Massage), delightful.We had a 4 course meal in the hotel on the evening which was delicious.Staff were attentive, although there was an issue in the bar were the bartender thought a "double barrel whisky" was a "double" in size and tried to charge us £16 for it, it took a lot of explaining to get a refund!For a family event this hotel was ideal, made it a very special memory.

Hotel & Spa very nice, relaxing & pretty. Breakfast in the morning was very much a let down. Cold , poorly cooked, not much choice and just generally BAD. Can't fault the rest of hotel just a shame food lets the place down.

Had a 2 night stay with breakfast, wonderful building with lots of interesting features. The room had plenty of room and a good size en suite

Lovely day playing golf. Gorgeous course, great condition, bought 4 ball off tee times.co.uk. From arriving to leaving everyone we met was friendly and couldn't do enough for us. Starter was great. Good pace of play and state of course good, we will come again

This Hotel offer a great service, we went on a corporate golf day and apart from the weather it did not dissapoint. Service at reception was excellant and in the golf area also. We had a dinner at night and this was of very good quality also with attentive team members.

I really like the Menzies. I have stayed there many times. My favorite is the fitness center and pool. They are way above average. The hotel is romantic and has a great atmosphere. The staff is very good. The food can be overpriced though.

Stayed with my sisters & our husbands here a few years ago now, lovely hotel food was very good although we thought the afternoon tea a tad expensive., It has got the nicest spa I think I have ever been in they have got an outdoor ( covered overhead )pool which was far more pleasant than being cooped up inside, we all had a very relaxing break.

Uma localização excelente. Uma antiga mansão quase um palácio que foi reformado para ser um hotel. Tem também campo de golfe academia e piscinaO único senão é o café da manhã em dias que o hotel é dividido com grupos de excursão pode ficar bastante lotado e caótico o restaurante e nem sempre a reposição é rápida .Fora isso é um local excelente!!! Vale a Pena conjecer e se hospedar nele!!

We ate dinner as part of a resident short break. As pensioners our appetite is smaller so we really appreciate a truly quality meal with exquisitely tasting food, and this is available here. We began with woodpigeon breast served with toasted walnuts and sweet potato puree a delectable starter and appetite stimulant. My husband followed this with the chicken which he pronounced just right while I really enjoyed the rump of spring lamb, seasonal food and sweet tasting. The desserts were delicious too - with sticky toffee pudding in a butterscotch sauce for me and chocolate delice for him- neither over sweet nor cloying. The service was fine and with only short breaks between course it suited out tie schedule perfectly. A thoroughly enjoyable evening after an energetic day on the golf course.

We arrived to find our booking was wrong but thanks to Wesley, who is so helpful, we were given an even better room. A small hallway leading to very spacious room, dressing room with enormous bathroom. Only problem was the bed was not well made and no remote for the TV, but within an hour the bed was remade with new linen and pillows, plus a new remote supplied, all staff being so helpful. We had a cream tea which was included in our package, in the lounge/bar which has great views over the beautiful gardens, and they made me gluten free as requested. Our room was Thomas Ward Room 135, would recommend it on first floor of main house. Just up sweeping staircase with historic artwork on every wall. There is also a spa with poo, hot tub and treatments. Dinner in the restaurant was very good and then we sat by the roaring open fire in the hallway for coffee. Visited the town with lots of tourist attractions and had lovely rest. Would thoroughly recommend the hotel for a good break in Cotswolds!

I stayed at the Hotel on a Spa weekend- the price included a treatment, use of the spa facilities, overnight stay, breakfast and dinner. The Hotel is full of character- just exploring inside took a while! The lounge especially is both grand yet cosy. Our bedroom was more modern but a good size, clean and, best of all, with stunning views of the house and gardens. We did have a lovely walk outside and the grounds are beautiful. We ate in the stylish restaurant and the food was very good- excellent value for saying it was part of our package. The spa is fabulous- a pool, jacuzzis, stream room etc- we especially enjoyed the outdoor heated vitality pool on a brisk November day. Being in there when it was lit up in the dark and with the spots of rain on our face was so refreshing! The main pool is a very decent size and the whole spa is set out very well. Our treatments were good. We went into Stratford in the evening and it was about £7 in a taxi- although apparently there is a way to walk it in the day. We left feeling refreshed and we hope to return for a similar weekend soon.

I have eaten here before a couple of years ago and the food was excellent, as was the service. The Bar and lounge are lovely and in the summer you can walk into the grounds.Being invited to a Christmas party, I expected that the food would be good but was prepared to allow for the fact that meals are being served on mass to some 70 people. The room and tables were set out nicely and the pate starter was acceptable, however the dry Christmas Turkey, lonely colourless 'pig in a blanket' served with a few hard sprouts, some carrots and roast potatoes with a drizzle of gravy was a big let down and was more of a chore to eat than a celebration of the festive period. Shame as this reflects on the Hotel. I regularly eat meals at festive boards where the individual components stand up on their own and when combined make the whole meal a success, to get this wrong at an establishment of the size and with the resources it has is unacceptable and diminishes its reputation as somewhere to go for a treat, party or special occasion.I got the impression that the staff were just completing their tasks as quickly as possible to the detriment of good service. Cups and saucers were placed in front of everyone, and a lady came round quickly pouring coffee into each cup and I didn't have a chance to stop her as I cant have Caffeine which triggers migraine. No one bothered to ask me if I even wanted Tea or Coffee, and then they were gone again. For a Hotel in a fantastic building at a top location, with extensive grounds and views - it needs to ensure that its service and food is of a better standard otherwise it will be difficult to fill and keep vibrant and successful as a business. Given the choice I would not choose to go there again which is a real shame as it should be a treat!

Je moet duidelijk aangeven dat je in alle rust wilt dineren anders zit je na 35 minuten weer op je kamer, nadat ik duidelijk maakte dat ik rustig wilde eten werd de volgende gang pas opgediend als ik het vroeg, het was voor de staf geen enkel probleem

Upgraded, after asking, from a double-room to a suite! Very comfortable bedroom and living room, super bathroom. Staff outstanding, friendly, helpful. The grounds and the hotel are gorgeous, the spa is really good fun. We came here for a relaxation break, we visited Stratford which was being visited by lots of friendly Hell's Angels, we've unwound and enjoyed ourselves.I would definitely come back here again.

No complaints regards room comfort, cleanliness and facilities. Excellent gardens and sitting on terrace was a joy. However the restaurant service was desperately slow and at dinner my starter was on the verge of being served burnt but after 45mins wait I tolerated it rather than reject. Buffet breakfast was plentiful but unfortunately sweated bacon and sausages lose much of their appeal.The cooked to order breakfast the next day was if anything worse. The bacon was hard the sausages burnt and cold and the soft eggs ordered were somewhat hard. I'm afraid that the restaurant claims of two rosette status leaves much to be desired compared with other hotels who make no such claims. Our previous hotel dinner and breakfast, in Stafford, were excellent so we do have a yardstick to make a fair judgement.

I attended a wedding at the Welcombe Hotel and was struck by how beautiful the building and grounds were. The staff were attentive but not intrusive and they took care of the guests with drinks and canapés. The spaces available were beautifully decorated and the food was particularly nice. Toilets were clean and spacious. though at one point during the evening they required restocking but this was done as soon as it was brought to the staff's attention. A very nice hotel.

For the price we paid I would have expected better service. The lamb at £28 plus was beautiful but I had asked for it pink and it was not. No one came to pour the wine after the first glass and there was no spoon to serve the potatoes so we used our forks, little things like that should be seen when you are paying those sort of prices. The view from the restaurant is stunning and there is an air of luxury about the hotel. We had two courses a cheap bottle of wine and the bill was £96.00.

All I can say is be careful if there are groups of corporate delegates staying you will be put to one side and made to wait for your food. We went for a two night stay, the first night was good, but the second was disgraceful. We had a booking for 8.15pm, there were two largest groups one that was booked in before us and one after, we noticed that they were asked to pre-order, we was not. We were seated and then was left for 15 to 20 minutes before anyone came to take our order, so you have guested it the largest group that was 15 minutes after us was served there starters before us. We spoke to the head waiter he was not interested, we got up and left. This totally ruined our weekend away, this was a special one for us as we were celebrating our 40th Wedding Anniversary.The duty manager came and spoke to us did not off any money back I had to tell him that I was not paying for the second nights stay, and told him that if I had not had a drink I would be leaving. All I can say is be careful when you stay at this Menzies hotel I would not recommend it.

We came for an overnight stay and a lazy day in the spa and loved every minute of it. The spa facilities are great, sauna, steam room, foot spa, jacuzzi, and a couple of relaxation rooms, even without added treatments you can spend the day in there. The hotel is a gorgeous old stately home which has been kept as close to its original state as possible and the view from the restaurant and terrace is beautiful. I would go back in a flash !!

My daughters and I decided to have an afternoon tea here on 30.04.14 (Mother's Day). What originally started as a comedy of errors in the serving of our slightly complicated order, was soon rectified by an outstanding 'room attendant' named Carolyn, who couldn't do enough for us. It was especially kind, as she was covering someone else's error ( a friendly foreign waitress, who alas, couldn't make sense of our order), This resulted in the food being brought, with no tea. The hotel sadly running out of smoked salmon, and food orders which arrived at odd intervals. I am convinced this wouldn't have happened if there hadn't been an original language barrier, as we had previously come twice for an afternoon tea which was beautifully served. For some very odd reason the hotel had that day decided to serve their scones with the cream and jam already on them. As we wanted them separate and make our own scones, this appeared to cause difficulty in above mentioned communication.We were seated in the bar area, which boasts magnificent views over the grounds and in the end our order was partially doubled up, the tea replenished again with a fresh hot pot, and in the end the scones arrived as they should, with cream and jam separate.The very professional Manager Victor came over to us to offer his personal apology for the errors made that day. My daughters and I really enjoyed the food; the tea was lovely and so were scones, sandwiches and cakes. We thoroughly enjoyed our visit, and when I went to the bar to settle our account, all monies were refused by the manager for the complications, delay and miscommunication in our order. It was very thoughtful and much appreciated. We will be sure to come back for another lovely afternoon tea or dinner. Thank you again, especially to Carolyn and Victor, you made our day extra special.

We (a group of 6 women) came to celebrate our friends significant birthday. We had booked well in advance and arrived to discover that we were not expected. We had to wait whilst the girl re-laid a table for us and told her why we were there and then waited again.... for ages! Eventually she took our order for drinks and teas and coffees duly arrived but then we waited another half an hour at least for the rest until we had to go and find someone to explain that when we said we were there for afternoon tea we did not literally mean "a cup of tea". Eventually the food arrived. It was honestly a joke. It looked as if they had gone out to the local supermarket and then cut in half a selection of 3 poor quality cakes we even had half a meringue! It was very embarrassing for us all. When we complained the person we spoke to said he would speak to the manager but at no time did we actually see the manager in person. We ended up paying half - £7.50 per head - but it really wasn't even worth that. When we said we would not be returning the person we spoke to could not have cared less - his attitude was dreadful. Very disappointing in deed. Do not come here for afternoon tea. There are plenty of far better places in Stratford. Please read my other reviews to know that I am generally not the moaning type!

Lovely dining room overlooking the gardens, with well presented food served by very attentive staff.

Just back from one of the best afternoon teas I have ever had. The food was delicious and the customer service was outstanding. We had been reserved a large table in front of the roaring fire and the table had been decorated with special table confetti especially for us. Thank you for making a special birthday even more special!

Over 30 of us went yesterday (Sunday 9/12/13) for a Festive Christmas Lunch. Unfortunately, the restaurant was not prepared for Christmas, not a single decoration (no tree, no crackers, no Christmas music. )The meal was mediocre at best (the soup was the best course) the main course consisted of processed turkey, 2 sprouts, a spoonful of carrots/swede, 2 roast potatoes, 2 pigs in blankets an a ball of tasteless stuffing - not what we expected from a hotel of this standard.When the manager was brought to the room his comments were "I have some crackers you can have"!!!!!!!!!!!!!!!!!!The pudding was unimaginative also.VERY DISSAPPONTED.

Very good food, amazing garden and view. Nice Spa... Really a good place to turn off your mind. But the service need to get more experience.

Stayed at the hotel for 4 nights.Room was excellent with views over the lovely gardens.Meals were to die for. Plenty of variety and beautifully presented.Ample choice for breakfast and the staff at all times were charming and efficient.The only grumble would be that there was no fridge or safe in the room and for a 4* hotel I would have expected that to be standard.Would definitely stay there again

We hadn't been to the Welcombe for some 20 years but a friend suggested we would enjoy it for a change.Having looked at the reviews, which were O K but not great, we arrived without our expectations being too high for Sunday lunch.The whole experience was super, The three of us had different dishes with every course, they were beautifully presented, served by a lovely, polite and helpful young woman, (thank you Vicky). and were as good a Sunday lunch as I've eaten in years.The surroundings are extremely attractive, and have been recently updated. the views from the restaurant are exceptional, There is an air of elegance about the place, which is very rare nowadays.So I would ignore the reviews which are a little negative, particularly the lady who complains the staff wouldn't let her husband into the restaurant in jeans, (QUITE RIGHT!!), and try it as soon as possible.

This hotel is first class, sometimes the food included in the golfing package lets it down, but otherwise food is good

My parents stayed at this hotel when they came to visit me and I met them there for some spa time and also dinner the same night. The location is just gorgeous, stunning gardens. My parents had an upgraded room which was lovely, spacious and nicely decorated. The spa is fabulous, one of the best I would say. My only annoyance with this place was this...when myself and the hubby went to meet my parents for dinner that night my hubby was told he could not go into the restaraunt in jeans, they were dark jeans with not rips or holes in it, anywhere else would not have even questioned it! So my hubby went home and changed into chinos, a bit frustrated (and a little embarrassed) but fair enough if that is the policy. We eventaully sat down for dinner and the food was gorgeous, no exceptions! The annoying thing was another guy then came into the restaraunt, sat down and he was wearing jeans, my blood boiled and I haven't been back since, my parents have been over a few times since then and they not stayed there either on principal despite them really liking the place! But snobbery and double standards are not endeering and that is how we felt about the place!

Went to the Welcombe Hotel for Sunday Lunch, The name says it all, Welcombe.From entering the Hotel on a cold and frosty sunday lunch time, greeted by members of staff who must be conditioned by the word Welcombe it was charming. The cocktail bar, the maitre d and waiting staff are superb.One member of the party is gluton intolerant but was exceedingly well provided for as was the rest of my party.The Lunch; attention to detail was superb.The starters, the main course,dessert were excellent (The Chef takes pride in his kitchen) No more to say,but I will be back very soon for another Sunday Welcombe

The course is nice and well maintained. Its got quite a bit of elevation so if you walk and play its a good day out.

We had our annual golf day at the Welcombe, the course held up well even through the rain. The lunch sandwiches were just adequate, so I was not looking forward to the evening meal. However they provided a reasonable buffet, with a good salmon buffet and a hot pasta dish, followed by apple pie and custard. My golf was rubbish!

My husband and I have just returned from a one night stay and we thought it was fantastic! The spa facilities and staff were wonderfull Far better than most hotels and spas we have visited. The dining room manager was so helpful and most polite and made us very welcome. The rooms were great and the view from our window very pretty (320) if however I had to say this hotel could improve would be to say that I have worked in a hotel and spa on reception for several years and they could have done with more staff, to answer the phone when dealing with a guest is very rude and it happened a lot ! Whilst checking in and out they should have a person in the back office answering all phone calls and dealing with other duties in most cases we only ever saw one person on reception and when it's busy it's very frustrating i feel it would be a better idea to have a checking in area and a seperate area close bye to check out in a very busy and small area of the hotel I feel that needs improving apart from that we will defiantly be returning !!!!!!

To be honest, I'm surprised to see a negative comment on this site concerning the quality of food and service at this hotel. Perhaps the reviewer had some bad luck.I've eaten at the Welcombe a few times over the past year or so, but only ever for Sunday lunch. I can categorically state that I have always found the service, the food and the meet and greet to be excellent. The restaurant is very formal in appearance, but it is not at all stuffy and the dress code is relaxed. The staff in the restaurant are genuinely superb. I have always found them impeccably dressed, attentive and very professional. It is my opinion that they clearly know what they're doing. The lunch itself is also very good and at £25 per head for three courses, given the size of portion and the quality, value for money in comparison to similar local establishments. They also serve several different home made breads with the meal, all of which are lovely.At the end of the day, I suppose it's down to the individual and their expectations. For me, the Welcombe Hotel for Sunday lunch, is a delight across the board.

Used to be a member for about 2 years. Really gorgeous Spa atmosphere, my only bugbear is that over the years, I noticed the showers getting a bit limescaly and they need a bit of a polish up. My only other moan would be that often either the steam room or the outside spa shower is out of order. Other than that, top class.

We have eaten here many times and generally stay at least twice a Year. It has changed hands/Management Teams several times over the past few years and some have performed better than others. Overall it is a pleasure to go here. The Restaurant is fairly formal but serves lovely food at very reasonable prices. More casual Bar Snacks can be enjoyed in the huge Lounge and Bar area. Very popular for Weddings and Functions and so can sometimes get very busy - at other times it is quiet enough for you to think that you have arrived at your very own Private Country House! Well worth a Trip.....truly lovely!

Lovely restaurant . Service superb - nothing too much trouble. Eaten here several times and always very good

We went there for a special lunch over Christmas as was recomended by a friend to se the marvellous decorations. Well if you want splendid decortations this is not the place...go to Kilwoth House Hotel. On arrival no staff around to greet you...ages to get served. Very expensive poor quality food. The staff training manager needs sacking as the staff had no clue about service. I ordered a glass of chardonnay and was finally given something in a dirty glass that tasted nothing like...the bill at the end charged me £6.50 for what was a small glass of'pinot grigio!' My husband had beer which was stale and flat.To top it all the receptionist walked trough the place we were eating carrying her Sunday dinner and promptly sat down to eat it at the reception desk!